We had severe hail damage on our roof in Chisholm, Mn. Firebird Exteriors was repairing a…read moreneighbor's roof in town and Rudy took the time to knock on our door to see if we needed a quote. We had quotes from other contractors. but really appreciated his professional approach. Rudy came to our house and was very pleasant, knowledgeable, and thorough. He gave us a competitive quote and we felt very comfortable signing the contract. The roofers were fast, experienced, and did a great job. Rudy kept in touch with us from start to finish. Answered all of our questions and should be commended for representing Firebird Exteriors so well. Mary Mickelson Chisholm, Mn

If you work with this company, I strongly recommend retaining copies of every payment, cashier's…read morecheck, invoice, email, and text, and independently verifying that every payment has been properly credited. I want to start by saying that the actual work I had done was completed very quickly and, as far as I can tell, was done well. My complaint is not about the roof itself. It is about a duplicate payment issue that took more than five months to resolve, required me to contact the Minnesota Attorney General's Office twice, and was ultimately resolved only after I opened a dispute with my credit card company. I initially sent Firebird Exteriors a $1,500 cashier's check as a partial payment for my roof. I was later contacted and told that the cashier's check had not arrived. Based on that information, and believing the original payment was missing, I paid the full amount due by credit card. I subsequently worked with my bank to determine what had happened to the missing cashier's check. My bank confirmed that the $1,500 cashier's check had, in fact, been cashed. More concerning to me, the date on the negotiated cashier's check showed that it had been cashed BEFORE I was contacted and told that it had not arrived. I want to be very careful about how I state this: I do not know what happened internally at Firebird Exteriors. I do not know who knew the check had been cashed or why their records apparently did not reflect the payment. I can only state what my documentation shows: the check was negotiated, and afterward I was told it had not arrived and made another payment based on that information. Once I discovered the duplicate payment, I contacted Firebird and provided documentation. They acknowledged the discrepancy and agreed that I was owed a $1,500 refund. Unfortunately, getting that acknowledged refund back became another lengthy process. On January 5, 2026, I received written confirmation that a $1,500 refund check would be issued and mailed to me that week. I did not receive it. I continued following up. On January 27, I was told that the refund check had in fact been mailed but apparently had not reached me. I was then offered several electronic alternatives for receiving my refund. At various points I was offered Cash App, Apple Pay, Zelle, and Venmo. I was uncomfortable receiving a $1,500 contractor refund through a peer to peer payment service and requested a conventional electronic bank transfer instead. I was told that their bank did not offer the requested ACH transfer option. Meanwhile, I still did not have my $1,500. By this point, I had contacted the Minnesota Attorney General's Office twice regarding the unresolved duplicate payment and had spent months following up, documenting communications, and trying to recover money that Firebird had already acknowledged was owed to me. I finally contacted my credit card issuer and opened a billing dispute concerning the duplicate payment. After I initiated the credit card dispute, I was contacted by Firebird and told that another cashier's check would be sent. This time, at my request, I was provided a photograph of the cashier's check and a tracking number. I ultimately received that cashier's check, deposited it, and it cleared successfully. I did get my $1,500 back. I am glad this was eventually resolved, and I want to be completely transparent that Firebird did ultimately return the money. However, I do not believe recovering an acknowledged $1,500 duplicate payment should have required more than five months, repeated follow-ups, two contacts with the Minnesota Attorney General's Office, multiple proposed payment methods, and finally a formal credit card dispute. The experience was enormously stressful, particularly because this was an insurance-related roof replacement and $1,500 is a significant amount of money for my household. Again, I was satisfied with the speed and apparent quality of the roofing work itself. My experience with the payment and refund process, however, seriously damaged my trust in the company. If you choose to work with Firebird Exteriors, document everything. Keep copies of every payment. Keep your cashier's check records. Save your emails and texts. Verify that every payment has actually been credited to your account. I am extremely glad that I did

I had an occasional drip coming from a vent and suspected a roof leak and called Northface…read moreConstruction. I talked to Jess and she was very professional and polite. She set up an inspection with Devyn. When Devyn arrived, he did a complete inspection in my attic as well as on the roof and quickly found the cause of the leak. Devyn followed up with an email quote as well as alternatives and ideas on how to fix the root of the problem. Everyone I worked with at Northface was very professional, knowledgeable and courteous. If and when I have any more roofing problems, I know I will be calling them back.

Awful! I if I could give no stars I would. Horrible customer service. Awful workmanship on roof…read more I have contacted the manager with no response. I was told they would come fix the horrible work and it's been a month. I was told their crew had been with them for 10 years but some of them looked to be in their late teens. BEWARE!!

Perfect Exteriors replaced my roof after a hail storm. Knute was extremely professional and…read morecourteous through the entire process, taking the time to really understand and address my concerns. I can't say enough how happy I am with the customer service that Knute displayed to me. I am very detail oriented when it comes to construction projects. There were some issues with one area of the roof after the job was complete. Tyler and Knute made it clear that they wanted me to be fully satisfied with the job. The area of roof that had issues was promptly replaced to my satisfaction which made me very happy. Tyler and Knute have gone over and above to ensure that I am a happy customer and I appreciate that.

From the owner: Perfect Exteriors of Minnesota, Inc. is a trusted, family-owned roofing company based in…read moreMonticello, Minnesota. Since 2002, they've proudly served homeowners across Central Minnesota and the Twin Cities area with a commitment to quality, integrity, and outstanding customer service. With over 35 years of combined industry experience, their team brings deep expertise and a strong reputation for excellence in roofing, siding, windows, gutters, and storm damage repair. Perfect Exteriors specializes in residential and commercial roofing, offering a range of options including asphalt shingles, cedar shake, and metal roofing systems. Their siding services feature durable and stylish materials such as vinyl, LP SmartSide, fiber cement, and steel. They also provide professional window installation with a variety of styles available, including double-hung, sliding, casement, bay and bow, and picture windows--each designed to enhance energy efficiency and curb appeal. For gutter protection, they install seamless gutters that help safeguard homes from water damage. When storms hit, the team offers full-service storm damage inspections and repair to help homeowners restore their properties quickly and professionally. As a GAF Master Elite® Contractor and Haag Certified Inspector, Perfect Exteriors adheres to the highest standards of workmanship and customer care...

I cannot recommend APK Restoration (Ashley and Phil) highly enough. Not only did they do a great…read morejob replacing the roof/gutters of my rental property in Minnesota on the roof itself, but they were efficient, cleaned up after themselves, were respectful of our tenants (and did a great job communicating with the tenants about the process), and explained everything, every step of the way. But that's not all - I was in a protracted battle with my insurance company, which denied our claim. Phil was confident that we would win an appeal of the initial denial and explained the process to me, assisted with submitting all the required documentation, met with the insurance person and the neutral "arbitrator" handling our appeal to look at the roof, etc. And Phil was right! We won our appeal and, as a result, the insurance company had to pay for our new roof. Without Phil and Ashley's guidance, I wouldn't have even known how to handle that process. They knew WAY more than my own insurance agent and were so dedicated to helping me find a resolution. They were so ethical and transparent and reasonable throughout, and Ashley was so patient with me. They even helped me get our ceiling repaired due to the water damage that came through the roof. In short, I enthusiastically recommend APK Restoration. I don't think I've ever worked with a company in this industry (home improvement/general contracting) that I trust more than APK.

HIGHLY RECOMMEND!!! I honestly can't say enough about Ashley and Phil. They handled EVERYTHING -…read morefrom dealing with the adjuster (ABOVE & BEYOND) to walking me through the process. We had roof, siding, gutters and window wraps done. Our insurance only wanted to cover portions of the siding which would have looked awful pieced into siding that is about 18 yrs old. Ashley worked endlessly with the adjuster and we were finally approved for the whole house. We are beyond grateful to have found contractors who care and make sure that the process painless. THANK YOU for everything Ashley and Phil! Five Stars all around!

True customer service! We had a new roof and gutters with shields put on by them 12 years ago, and…read moreall has been fine. We live in a wooded area, and at some point a branch had damaged part of a 28 foot section of the gutters, bending the gutter and gutter guard which keeps debris out. I noticed this when clearing leaves and debris off the roof. I gave them a call, hoping that I could get by with just replacing this one section. One of their guys came out (forget the name), started inspecting flashing and other things and I started to dread the list of all the wrong things he was going to find. After a few minutes, he told me that everything else looks good, and that he could straighten the gutter, straighten the guard, and secure it better. He did this.. took maybe total of 20 minutes. When I asked what the cost was, he told me no charge. Cannot even tell that the gutter had been damaged. Can't get better service and care than that. Highly recommended

No! No! No! Unsupervised crews, not held accountable. Damaged property. And walked away with no…read morerecourse. Doesn't matter if a company is bonded or insured, so don't get caught in this judicial nightmare. Just avoid, and beware. Could have been a great outcome, it wasn't. And ALL of the vendors work very closely with them, and won't take a stand either. They all make money off each other. And Hardie, has been unresponsive to a failed siding install. No! No! No! Just don't. And get an attorney first, to write your own contracts for your project. If you don't, you'll need to hire one anyways!

Great experience "All Around". High quality work at a great price. They were very responsive to our…read moreinquiries.

The best gutter cleaning I've hired. He was extremely through and went beyond what a cleaning…read morerequires by rehanging a bracket that fell off. His rate was great. Anytime I need gutter cleaning or repair I would only hire All Around. Thanks for the excellent work.

If you have had siding installed from Elk River Exteriors beware. You may have been told there is…read morea warranty on it. They do not warranty due to their faulty installation. This is a complaint for siding issue that I filed with the installer July 28th of 2022 for what are called nail pops on my siding. They are visible on three sides of the house. East, West, and South. No nail pops on the North side of the house. When I contacted the installer, they told me that I needed to file a warranty claim against the maker of the siding. (I also sent Elk River exterior photos of the siding.) Elk River Exterior claimed it was a problem with the siding. So I filled out a warranty form and sent pictures to the manufacturer (PLY GEM). Also the owner of Elk River Exterior came and took pictures of the problem and sent to Ply Gem. After much time of going back and forth with the manufacture (Ply Gem) and the Installer (Elk River Exteriors), the manufacture of the siding (Ply Gem) finally sent a Technical Service Representative to inspect the siding in April. His response to the (Nail Pops) was found to be the direct result of improper installation techniques or practices. Some of the discrepancies noted but not limited to include *Nailing at end of nail slots *Nails protruding * Nails from nail hem causing heat buildup/water retention between the panel and fastener. * Nailed to tight, nails at opposite ends of nails, and /or panels that were not given proper clearance to expand as temperatures varied. Ply Gem encouraged us to contact the company that installed siding. But Elk River Exteriors still insist that it is a manufacturing issue with the siding and as of June 19th, 2023 I received a voicemail from the Owner of Elk River Exterior that they will not be correcting the issue.

The BEST!!! From the beginning to the end I was informed of every step in the process and the work…read morewas high quality. I had my siding replaced. The completed job was beyond excellent. Paul went above and beyond to help me. I highly recommend Elk River Exteriors.

Super responsive customer service. Within hours they got back to my filled out website form…read more Responded to texts within minutes. Visited my house the same day I reached out. Excellent siding work. Super affordable. 100% a repeat customer.

They have had a change in leadership recently that has definitely had an impact on their work and…read moreservice compared to some previous reviews. Here are the things that happened during my project: - After signing the contract, I didn't hear anything from them for months until I reached out to them. - I was told we would do a walkthrough beforehand with everyone working on it which never happened. - I was told some unneeded utility boxes on the side of my building would be removed which they were not. - I was told the siding would be the same product as on my house which it was not. - The workers lost my light fixture mounts, so I needed to buy new lights. - I got billed for multiple things that they didn't actually do which I had to notify them about for the charges to be removed. I reached out to management regarding these issues, and they refused to acknowledge that they even did anything wrong. This was by far the worst experience I've had with any company.

KraftMasters provided excellent service and results in the hail damage repair on our home - both…read moreroof and siding. With discontinued siding, this required extensive repairs. The quality of the workmanship was top-notch.

Chad and KraftMaster did a custom front entry redo for us this fall. We'd already had plans drawn…read moreup by an architect friend and the point of the remodel was to remove the original brick and concrete entry, that was falling in due to ice heaving, and replace it with a wooden deck with storage underneath. We'd taken care of the demo and landscaping to prep the site. Chad and his crew took it from there and did a really fabulous job. We have a challenging site because of heavy clay soil and large tree roots. They carefully set the posts and quickly got to work - late in the fall - on putting up the structure. The deck went up quickly and they did everything - including the horizontal privacy cladding, a custom bumpout to integrate the new deck into the 70s house, a custom double swing door to access the storage space, and a custom railing using wire panel - exactly to spec and with a high degree of craftsmanship. Chad and his crew were always timely, courteous, and did a great job cleaning up the worksite each day. We really appreciate the great work they did and have already been so thankful to finally be able to store some unsightly items out of the way and can't wait until spring when we paint the house and stain the deck. Finally, as a female homeowner, I really appreciated that they recognized that I was the person in the equation who cared most about the outcome of the project, who had the strongest viewpoints on the design decisions, and who needed to be consulted as the project went along. This is not always the case and it's refreshing to work with a crew who doesn't ignore "the wife."

Reliable straight forward no gimmicks. My only regret is…read morenot taping my driveway to avoid rust stains from the dumpster.

Ricks roofing did an amazing job replacing our roof. The guys arrived early and got right to work…read more The roof was replaced and totally cleaned up in 5.5 hours. The dumpster was dropped off and picked up at the designated time we agreed upon. Jessie kept us informed of the project and timeline and was always available for last minute questions. They will be replacing our siding soon. I would highly recommend them for any project.