I have been bringing my pups to Pawfection since they opened my Senior girl gets so nervous to go…read moreanywhere once she's there she is fine they treat her so good & Rosa always does a beautiful job! I have a year and a half old cavalier and Sebastian has been doing an amazing job on her. Extremely happy there. Feel very comfortable leaving my girls! Everyone is so helpful and pleasant and listens to what you would like done!

Nice and friendly staff. I trust the groomers here. Thank you for always accommodating meread more

These are truly some of the kindest and most caring people you'll ever meet! Dr. Sandra Popa came…read morehighly recommended by a friend, and I now understand why. Despite being fully booked for the day, they managed to squeeze us in the same day (at 5pm!) when my grandma's senior cat started straining in the litter box and peeing a little blood. The front desk here was so compassionate and accommodating - they understood it was urgent, while all other vets told us the earliest they could get us in was the next morning. Dr. Popa was beyond amazing and patient. She took her time to ask questions, go over the medical history, and explain everything clearly without ever rushing. You can just tell she loves animals and puts her heart into her work. Her compassion and calm demeanor instantly put me at ease. Their prices are also very fair, which says a lot about their values. All other places I called wanted to charge an astronomical amount. You can tell they really care about helping pets more than anything else. I'm so grateful we found Dr. Popa and her wonderful team. They truly go above and beyond, and we'll be clients for life!!

I rarely leave negative reviews, but when an animal's quality of life is at stake, I feel obligated…read moreto share my experience so that other families can make informed decisions. I brought my cat to this veterinary practice for nearly a year after she began repeatedly reopening a wound on her abdominal pouch area. From the beginning, I expressed concerns that the issue could be related to food or environmental allergies. Over the course of ten months, I spent thousands of dollars on appointments, testing, injections, medications, and treatments, hoping to find answers and relief for my cat. Despite all of this, my cat remained in a cone for almost ten months with little to no improvement. I was often given explanations that did not address the root cause of her condition, and when I called with questions or concerns, I frequently felt dismissed rather than supported. The communication and professionalism I experienced from both staff and providers were disappointing. They would never call me back or take DAYS to respond. I never experienced that elsewhere! The most alarming part of this experience was discovering that my cat had been prescribed a steroid dosage that multiple veterinarians later told me was significantly higher than what would typically be prescribed for a cat of her size and weight. I was shocked and devastated. Fortunately, I knew in my gut these steroids were no good. However, she has since developed diabetes and liver inflammation--both serious conditions that can be associated with prolonged steroid use. Seeking a second opinion ultimately changed everything. Another veterinarian referred me to a veterinary dermatologist who has been incredible. She thoroughly reviewed my cat's history, listened to my concerns, and has gone above and beyond to help her. What hurts most is that at no point did I feel there was transparency about the potential risks and side effects of the treatment plan, nor was there any acknowledgment that my cat's case may have required a specialist much sooner. Multiple veterinarians who reviewed her records expressed concern regarding the treatment approach. We were finally able to speak with Dr. Cedar, who admitted that he was not familiar enough with Tally's condition. He also claimed that we were supposed to wean her off her prescription medication, despite never providing any instructions, guidance, or follow-up regarding that process. Whenever I called the office with questions or concerns, it was nearly impossible to get assistance--staff would either tell me no one was available, leave me on hold for extended periods, or the call would be disconnected. Ps: One final frustration was learning that our family was supposedly eligible for a discount because both our cat and family dog were patients of the practice. Instead of proactively applying it or informing us, I was told that I needed to specifically ask for it. Disgraceful!

I experienced poor customer service and extremely rude staff members here. I took my 7 year old…read moredaughter who wanted to see what kind of puppies and breeds they carried while in the area and when we arrived we were never greeted throughout the duration of the 10 minutes we were in the shop. The owner or cashier (an older silver haired male) stood with his arms folded and watched us in silence as if we were going to steal the puppies. He continued to stare as we got back into our car from the door of the shop. There was also a young lady who was working in the back of the shop (perhaps she was a tech or assists with grooming) she also stared at us until I asked a question about the number of dogs they carry. To speak to us was like dental implant surgery. Kindness can go a long way but not here. Perhaps they didn't believe they would gain any business from us due to preconceived notions built on racism and for that, they are absolutely correct.

Great place have been going for years support local! Has…read morelots of knowledge. and a big heart.

Wonderful groomers! My dog has really bad anxiety and she's a nervous wreck. They were so good with…read moreher and her cut came out perfectly. Very nice owners too! My girl was a very happy customer!

Metro has another happy friend, Kaley. As I handed the leash to Chris I knew she was in good…read morehands. Kaley really had a spa day. She looks beautiful. Chris is the real deal.

I just had the heartbreaking task of having my best little buddy get his well deserved eternal…read morerest. Dr. Lopez was the kind, compassionate human being who soothed my soul in making this decision and gave my beloved 17+ yr old little doggie a gentle dignified end to his distress. Dr. Lopez explained the x-rays & bloodwork that could be done (at a substantial cost) but was gentle in letting us know that for a dog of this age & degree of heart issues this won't be a real fix. In fact, the stress of it all could prove too much on him. A lesser man would have put potential dollars compassion for animals & pushed a pet owner desperate to take her "baby" home towards that unnecessary route. I am so thankful a friend recommended Assisi to me last year when my little guy was ill. She was also the owner of 2 elderly dogs & couldn't speak highly enough about their care at Assisi. Last year we saw a female Dr., whose name escapes me & we were pleased with her thoroughness & care. Today though was the true test in kindness & professionalism. We were even given a beautiful remembrance of our sweet little boy in the form of a plaster imprint of his paws w a beautiful poem & a vial containing a bit of his fur. I have used other vets & this is beyond a doubt the best I have experienced. Do yourself & your pet a favor & visit Dr. Lopez at Assisi.

I suppose our parting was a long time coming. I called to refill a Trazodone prescription. Was told…read morethey'd call me back. They did, to ask a question, then said they'd call back again. I already knew this was gonna get fishy. Callbacks happened a couple times until finally they concluded that my dog needs a blood test to refill a Trazodone prescription. What? Since when? She didnt need one in the past. MONEY GRAB ALERT! Totally bogus information. Google it. Dogs dont require a blood test for a Trazodone prescription. Any time the visit was with Guzman, there was always "something we should consider". Take a sample of a bump and send to a lab. Do a full panel of blood test after she already had a clean bill of health (Oh but if you act now, we can get it for a cheaper price). Blood test to refill a prescription. Im sure he has an exclusive contract with the lab and is committed to filling quotas. That's how they work. Additionally, my neighbors had a sick cat last year. They asked me if I knew of a vet. I sent them to Assissi. Neighbors were told the cat needed to stay the night. Next morning, neighbors called to setup picking up the cat. Cat died. Initially was told the cat choked on his own vomit. Neighbors asked why didnt anyone help? They were told that no one stays there overnight. What? Then why did the cat need to stay the night? To make matters worse, they were handed a massive bill...all to have them kill my neighbors cat...from their first visit to Assissi through my recommendation. I was turned off from that story and was thinking of leaving then. Well after this Trazodone BS, we're confirmed to part. I can toss a stone in any direction and hit a vet, there are so many. Money grab tactics will lose in the end. Nothing bad to say about the front desk or the technicians. They were always awesome. Just stay away from their boss. Money grab!

She took us last minute did an amazing job on our German Shepard who had his first hair cut after…read more1.5 years .

This isn't the fanciest grooming place but I must say they really do an amazing job and truly…read moreaccommodate their customers. This is about my 6th I'm taking my dog ginger to get groomed. They always do a great job and are really quick. I would recommend plain and fancy ti anyone that needs a groomer for their pets.

Dr. Santora and her vet techs love our handsome boy and know just how to treat him. He came back…read moreafter a teeth cleaning having to have two teeth a canine and back molar removed. Longish wait, and hot office, but we got seen for his shots, temp, and weight: 12 pounds of pure charm. His gums are healing and stitches dissolving accordingly. Check, recheck, and double check stuff because they got left and and right mixed up as afr as which side was which tooth removed.

I was told to bring a stool sample by the receptionists and when I brought it the vet said I didn't…read moreneed to bring one. She slyly took the bag and I thought nothing of it. Next thing I know there's a 10$ fee for them throwing away the poop... I would pay anything for my dog, but it's just the principle. You should tell people that there will be charges before charging them! Additionally, they almost gave my dog the wrong dose of deworming medication. Also the entire time the vet was trying to get me to buy things from her office. They convinced me to get an anti nausea shot for my dog for the car ride home, and it didn't even work-my dog still threw up. Costed me 60$ for nothing. Feels like a used car dealership! Super unprofessional. Don't come here.

Great place to take your dog for grooming. Kelly and staff very friendly and did a phenomenal job…read morewith my boy.

My late bichon Coconut was groomed by Kelly and the staff at Pawz & Clawz for over 14 years. I went…read moreto them after he was cut badly by a groomer I had been using in Flushing. From day one I was comfortable with his treatment. When we found out he was extremely ill Kelly continued to work with us and did not complain when I had to miss an appointment. I traveled from the La Guardia airport area to the Little Neck location every 4 to 6 weeks. If it was at possible Kelly would fit me in at the last moment because, I was told, my little guy was very cooperative. He would proceed to show off his fresh haircut to everyone when he returned home. The facility is not hidden behind walls, the grooming process is visible. If/when I adopt another fur baby Pawz and Clawz will provide the grooming services.