Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

The staff and doctor are extremely knowledgeable and helpful. Love my experience here everytime…read more The doctor addresses all my concerns with patience and explained clearly. The front staff was patience and friendly. I never have an issue when calling for help. Definitely recommend this place

Wow, just want remind you that this eyes doctor is someone very greedy, every single I visit her ,…read moreshe always try to sell me something my insurance doesn't cover items, I have to tell her that a doctor's responsibility is to take care her patients, help them from eyes problem. Not try to sell things to make money. Also you need know what your patients need in order to keep the patients works with you . She don't a good one at all ! Never back again .

Knowledgeable, friendly staff. Dr. Myra is great - very patient and nice and Gary always finds the…read moreperfect frame. Minimal wait time!

Just bought two more pairs of glasses here. I've been coming here for years and its always a great…read moreexperience.

Focal Point is a place that my family and I've been going to for years for glasses. Walter and Fred…read moreare great and have adjusted and made many of my glasses. I recently got PRK Surgery but Dr. Mann always checked my eyes and did a great job. They have fair prices and always a great selection of frames. They have something for everyone.

Great and efficient service. Got an eye exam as I needed reading glasses to focus closeup. Price…read morewas reasonable and got my glasses within 2 days! Will be my go to place for all my optical needs.

Best people to trust your eyes with. Amazing suggestions that I have never heard from other eye…read moreplaces. Very fast process. Very well mannered. Interesting technology in there office. They got good frames within my insurance level!

Firstly I was able to contact the eye doctor after regular hours which is great for a night owl…read morelike myself, I received an appointment the very next day went in and within minutes I was done with my eye test and choosing my frame he accepted the insurance I had and a wide variety of stylish frames to choose from overall I had a very pleasant experience with digital optiks and would recommend to my friends and family.

Love this place! Been with them a few years! My entire family goes. Awesome help with all our…read morepurchases. Very very helpful with the cost even with insurance. Highly recommend.

Customers Beware. this the very WORST customer Service that I had ever come in contact with…read more The young "Lady" behind the counter was actually RUDE to my wife, we left and will never return again.

The optician is nasty, rude and dismissive. Many other places to go where maybe you'd be welcome…read more Stay away.

Very Professional and Personable service!! Very much…read moreHappier with "New Owners" and Management... Will definitely refer and recommend going forward. Staff goes above and beyond to service patients and customers with the most warm and welcoming demeanor. Vasi is the lady who will service you and consult you to find the desired eye wear that will "represent "You", along with fulfilling your eyewear needs so you feel and look your best!

Amazing and knowledgeable doctor and accommodating staff. In-depth examination. Highly recommend.read more

My work vision insurance plan has been changed for year 2015. I was forced to look for a…read moreparticipating optometrist. Basically, I picked this office based on its proximity to my house. I had a good experience when I made the appointment. The associate sounded so accommodating . On the day of the check-up , the receptionist was welcoming and the doctor associate was so pleasant to deal with . Oh boy, even the doctor was exceptional himself . Very friendly, professional and charming. My son felt so welcome to be here , felt very comfortable with his new eye doctor . The office is located in the ground level of a medical building, has a private parking lot for the building guests . Easy access from the main road. Close to shopping centers. Lots of samples of eyeglasses were on display. The associate who assisted my son was very helpful. The doctor was so knowledgeable. All of my sons inquiries were answered. Very pleasant experience to this place and staff. I would highly recommend.