At Jamaica Vision Center, Dr. David Wallach is the best !!!!! He is friendly and patient…read more He takes his time and listens to you. He gives an thorough eye exam. The front desk accepts most health insurances.

Questionable customer service. I was told a pair of glasses were vintage Versace. When in reality…read morethe brand was Versace 19V69 glasses, which has no affiliation to the real Versace brand. They even showed me a questionable authenticity certification.

This was the worst place I have ever gone to for glasses. Insanely rude and disrespectful…read more Practically yelled at me when I said I was going to use my insurance. I was shocked by their behavior and had to leave because they do not deserve any customers. I rarely write reviews but had to because no one deserves to be treated that way. Please steer clear of this place.

Smooth transaction , good place , I like my new glasses . Ariel thank you for your help !!!read more

Representative was hesitant on providing the cloth to clean glasses with and the container as well…read more He asked, but I refused because that should just be given as a matter of courtesy. They thought my business was on the lower end being that I could only afford what my poor insurance could give me. However, I have a new provider now and she not only takes my business, but also gives me a lens cleaner spray, cloth, and container for my glasses. This review deals with a transaction made a couple of years ago, however, it was somehow deleted. I am re-posting because I have never came back and I am happier. People should know who they are dealing with, especially those with disparities in healthcare.

Exemplary service. Professionally staffed. Dr. Lisa Kirkland is in a class by herself. I have been…read morea patron for years and am beyond satisfied. I have countless pairs of glasses from them and get compliments wherever I go.

It has been a month since my appointment and I don't have my glasses yet. That's the first thing…read more I made it clear I don't have my glasses and lost my spare and so could they pls rush my order. Sure, they said. Again - it has been a month. Now to start from the beginning - on the day of my appointment Dr. Kirkland, who's a nice person and an attentive doctor, was not there and I was seen by a man who was off the charts rude. Condescending. Gross, patronizing and sexist. He ordered me around to sit there. Not move. That the reason I couldn't see clearly (through the lenses that he decided were the right prescription for me) was because "I kept moving." I'm in my mid 40s and I actually know how to follow directions and I have the ability to sit still for under a minute... He was disgusting. I explained I was not comfortable that he would write the right prescription until we got it right on the left eye but he decided "the exam is over." And repeated it more loudly, "the exam is OVER." Dr. Kirkland saw me the following day, so okay, I thought we got the prescription right. Then the front desk said I had to pay for the order in full because they no longer do deposit or split payments since the pandemic so I said fine, it was over $450 out of pocket with the designer frames and the whatever transition/progression they add now. I was told likely one week. There is zero follow up, and they admit to this proudly that once they send an order to the insurance company it is on them to fill it. They do not keep track of pending orders for the same reason - they have no way to track it until a customer complains. I mean there is so much more I could say but this is no way to run a business. A business that actually affects your clients in such a freaking important way, it is my eyes, I have been driving blind for a whole month now and I just feel hatred and upsetness and hopelessness in my heart - thank you - don't go there. Don't. Go. There. Go to Target, Lens Crafter's, Cohen's, Grand Central Optical. Do not go here. Save yourself the headache and heartache and confrontation and anger. I literally have cried twice out of frustration. It is an uphill battle that - so far - has taken a month and counting and I am filing a report with the BBB. It's ZERO STARS. Not one. ZERO.

Dr Kwik and the crew are awesome attentive to my needs i refer my whole family and friends to see…read morethem for your eye needs.

I'm happy and that I found this eye center in Queens village. The customer service is awesome. The…read moreoptometrist an ophthalmologist so on point. They noticed something going on with my eyes and immediately set an appointment for me to get my eyes checked for cataract and glaucoma. They have a great selection of frames, designer and non designer frames. And side note, I never had a problem with parking because if you can't find a parking space on the street there's a shopping center parking lot right across the street.

This particular Cohens is no good on Jamaica Ave. Prices are too high and the are not skilled at…read moretheir craft. I asked for clear lenses and after about a week, without even wearing them the lenses had a stress fracture from them not sizing them correctly. Do not deal with them

First time buying my glasses at this location. The safety guidelines are being practiced with…read moretemperature at the door and 6 feet social distancing. There were lots of affordable and pricey glasses to choose from. The staff member was helpful, informative, prompt and friendly. Great location on Jamaica Avenue.. will definitely recommend.

I absolutely love this optical boutique! I've been coming here since I was a kid, and it's still my…read morego-to every time I'm in New York. The staff is always so friendly, attentive, and genuinely cares about helping you find exactly what you need. They give the best adjustments, making sure everything fits perfectly, and the quality of their frames is amazing. It has that perfect boutique feel where you're never rushed and always taken care of. Truly a place that feels like home, I wouldn't go anywhere else for my glasses!

Very bad Couldn't make contact…read more Who runs a business with no contact information. I chose another optical service who has a contact number I can reach out to

Great customer service by the pretty lady worker there named ari, very professional, dedicated, and…read moreknows what she is talking about when it comes to designer shades and glasses. Great products at this location.

They do not give you your prescriptions, and if they do it's incomplete. Charge insane amounts for…read moreglasses and contacts, and pressure you into buying designer frames, and getting all the add-ons they offer for glasses lenses. And they take way longer than necessary to actually get your glasses AND call you about them, almost 5 weeks each time. Go. Somewhere. Else.

I needed a new pair of frames and this place is close by. I walked in picked a pair compatible with…read moremy insurance and received my new glasses within a week. The process was super simple and fast and I wasn't pushed into getting an exam or anything.

Great eye exam. Nice customer service and decent selections, for being a neighborhood shop. Took…read moremy insurance. No complaints. Easy peasy. I recommend.

Very knowledgeable doctor, always very nice , answers all my questions! Would highly recommend this…read morepractice!

Our family has been seeing Dr. Cai and her team for the past two years, and we absolutely adore…read morethem. The front desk staff are friendly and efficient--they help facilitate the entire process, place orders, and even patiently answer all questions- yeah... some of questions are just non sense....They do a great job managing the office, even making sure patients don't "accidentally walk straight" into Dr. Cai's office! Dr. Cai is an exceptional doctor. Her approach is direct and honest--when she tells you that you need glasses, she means it. There's no sugarcoating, and I truly appreciate that about her. She's knowledgeable, straightforward, and truly cares about her patients. One time, my child lost her Ortho-K lens over the weekend, and Dr. Cai responded to our message even outside office hours. That kind of dedication is rare and deeply appreciated. Thank you, Dr. Cai and team, for your excellent care and professionalism!