My parents were tenants. Beware if you're a tenant interested in renting with this group. Their customer service is horrendous and they will scam you out of your deposit and delay in returning the payment. If you go with them, document everything defective on the rental because they will charge you for things you didn't do.
The following 4 examples in working with their team left us feeling taken advantaged of and disappointed:
Experience #1
Our lease expired September 1st. We informed them our intentions of moving my folks in May, giving close to 4 months notice. Their team started to book showings of the house, which we asked to try to limit per week due to my parents health issues (my dad has dementia and my mom has a large aneurism). As we got to 12 days before their move out at the end of June, which was still 2 months away from when our lease was up, we asked to pause the showings for 12 days so that my folks can pack and work toward moving out, which is a challenge with their health. We were told "no" and were forced to allow additional showings, which was very challenging. I know they are allowed to do this, but there was no compassion or sense that they cared about our family's situation, which was disappointing to us and caused additional stress on my folks.
Experience #2
When we got the inspection results prior to moving out, we were shocked at the long list of things that we were responsible for that we didn't do. The list spoke to damages on the house that were there when we moved in. We tried to resolve the situation and were told that they had to discuss with the house owner and get back to us. We didn't hear for many weeks after we moved out on any next steps or info on resolution, even though in emails we were told we would hear weeks earlier. When we reached out to ask for more info, they didn't apologize or offer any more info, they just said they were busy dealing with "15 other houses" and that they had 45 days to finish the job. That was it. No info on the questions we had about things that were charged to us that we didn't feel responsible for, just that they'll get it done. Then October 15 comes and I get an email asking for the current address to send the check to. I respond a day later with the address and was told that they already sent the check to my parents old house address, knowing they don't live there anymore.
Experience #3
Last week Monday we sent them an email requesting a new check since we didn't receive the other check. We were told we would hear back last Tuesday. After not hearing back, we asked again last Wednesday and heard nothing, then we asked again on Thursday, with the added response that we'd like to talk to the owner, and only then did we hear a response.
Experience #4
When we reached out to the owner, we got an apology but he defended all of their actions and when we finally received a check, they charged us 2/3 of our deposit for things that we didn't do. Our mistake was trusting them and not documenting all of the many things that were wrong with the house when we started renting from them. Don't make the same mistake. Avoid this company, all of these negative reviews are for real. The owner said their priority was for their "customers" which he lists as the owners of the property. They need to understand that renters are also their customers and we deserve fair treatment as well. Clearly from their actions and business approach, this is not the case. Renters beware. read more