I was a loyal customer for a long time. They changed my stretch therapist multiple times. I…read moreexperienced some results with two of the therapists. I have edited my much longer review because I am satisfied with thier response to my complaints. As long as they are treating our community fairly I am satisfied.

Very Disappointed in this Company? My young daughter worked…read morefor Stretch Lab in Knoxville, Tn. for the Last 2 1/2 Months. She loved her job there because she was studying to be a Chiropractor and this would be a great Experience for Her toward that Field. Not being a Helicopter Parent, I left the entire experience up to her. Just the other day however, she informed me that she had never received a single pay check from this company for months? I instructed her to try and work it out herself with her managers. After no success, I reluctantly made the decision to try and contact the HR department on her behalf to see if I could help resolve the problem. ( I know, ......royal sin #1, haha). I thought we had a very productive Conversation and it seemed that the problem was fixed. The very next day She was informed, by text message, that she was relieved from her position?? As of Today, She still has not been paid for the 10 week period. Just wanted to Give my Respectful Opinion of this Company.

I tried a work out here with a friend, and I was super unimpressed. The workers and instructors…read morewere not that nice and were kind of snobby compared to other barre places such as Barre3. It wasn't as welcoming as what I would have anticipated. However, the workout was good but I have to agree with other yelpers that the carpet situation is highly concerning - eww.

Very disappointed in this Pure Barre location. Severely lacking in customer service. I am an…read moreauto-renew yearly member in Texas, and try to do PB IN EVERY city I travel to, which is 4-5 locations several times per year. Every other location has been extremely accommodating with very good service and fantastic class experiences. But when I tried to schedule classes at the Knoxville location, it was absolute radio silence after a phone call AND an email (which they state is the best and most efficient way to contact them.) I was told at other locations to always call the studios to schedule classes because annual membership drop in attendees receive certain benefits, so I did that AND sent an email to Knoxville. I did so multiple days in advance. ZERO follow up on their part. I understand if the classes I wanted were full (I'm used to the wait list, because our Cedar Park TX location is SUPER popular), but I would have AT LEAST expected someone call me back to say the classes were full. (By the way, YES, I did check the app before I called and emailed and everything seemed available.) Bad, bad move, PB Knoxville. I suspect you will need to do better on the customer service front if you want to ever be the kind of studio that many other PB locations across the country already are. I hope you can use this information to improve your business interactions.

This is the primary location where my family works out, takes fitness classes, and swims/does…read moreswimming lessons. We love that there is both an indoor and outdoor swimming pool. The family membership is affordable and worth it if you have young children who can utilize the child watch while adults exercise. There is a great variety of group fitness classes to meet differing interests and fitness levels. We really enjoy the swimming lessons as well. We have done private, semi-private and group and they really helped our kids with water skills and confidence. Lessons fill up quickly, so start checking mid-month for the next round of lessons to spring up on the website. This location isn't the most modern or well-kept. There seem to be lots of issues when it rains, and the layout is very strange. The small-ish workout/weights space is accessed by first going downstairs and then back up another set of stairs in the back of the building. There is also a musty/moldy smell that kicks up our allergies at times.

Unfortunately this location is very poorly managed. It's a shame because the facilities are pretty…read moregood, but the schedule may as well not exist because it is rarely updated/accurate. On six separate occasions I have not been able to do my planned workout because the area which was scheduled to be open was not open. I get that schedules change but the very least they could do is update the online schedule. I am done wasting my time here.

Very few reception staff ever greet you or look up from their phones. Showers are terribly dirty…read more Paper towel dispensers on gym floor always empty. Sent an email to the manager, who did not have the professionalism to even respond. Staff training is terrible since most ( save one or two) could care less. Which means management is very poor. The members are great, however, and equipment also. Facility layout is very good as well. Bottom line, get a manager who cares.

Wouldn't cancel my Trainer contract even though I am moving out of state & there are no Club4s in…read morePhoenix Arizona! They were able to cancel my membership but are continuing to charge me for Training! No phone number for Corporate, they just keep denying me by email!

I love working on the reformer; it is easy on the joints and a great way to get the most out of…read moreyour work out. Small classes and a clean, neat studio with attentive instructors is the perfect way to get in the best shape possible. The Bearden location is accessible from my neighborhood. I look forward to trying all of the classes.

I tried the Bearden location a few times. The pilates instructors were very judgmental, I just…read moremoved here from California and have done pilates for 2 years, and have never seen instructors treat people so poorly. The people who were working the front desk said many inappropriate and hurtful things about the girls in the class. Never go here don't waste your money

This hot yoga studio is awesome! There are several instructors, class types and membership…read morepackages. The staff is very welcoming and knowledgeable. The studio also has a few shower rooms to use after classes. Very nice place and I'm glad I joined!

While this studio isn't "classic" a hot yoga center, the classes are very engaging and fun. The…read moreteachers are also very knowledgeable. Some classes are really challenging; however, they also offer restorative yin yoga for all levels. My experience so far has been very good. The space is clean, and the staff is friendly. I only took off one star because sometimes classes get cancelled and that can be a bummer.

I love this gym. The facilities are nice, the free classes are excellent, and it fits all different…read moretypes of workout styles. I use free weights and do sprints between sets and the indoor track is perfect for this. Spin class with Ronnda is always fun and challenging, and their yoga and body pump classes are great too. The three year contract is daunting for those who are unsure about their commitment to a regular workout routine, but I've been there three years now and I have no plan to switch anytime soon!

At first, I loved this gym under previous ownership. I loved the women's only room and the theater…read moreroom, and actually liked going to the gym. But they were pretty sneaky about the change in ownership and raised their fees without announcing it, because they had signs saying there was new management, but not mentioning there would be any change in membership fees to look out for. When I started noticing every month I was being charged an insane amount, I told them and asked why that was happening and they said with the new ownership there was a raise in fees. They also did admit that I was actually still being overcharged "accidentally" and they had been finding their system had been doing this to "many" people. So they admitted it was their fault but still refused to refund the amount they had been overcharging me. But even when they lowered it, it was still the increased fee, which was not part of the contract I had signed when signing up for the gym. When I told them this, they tried to gaslight me that I had always been paying the increased fee despite my bank records proving otherwise, and when I asked them to pull out my physical contract I signed in person, they said they lost a lot of contracts while doing a transfer of stuff under new management and couldn't find it. The amenities might be great here, but the company became a gross, manipulative, and exploitative thing. Finally I demanded to cancel my membership since I realized they can cheat me out of my money whenever and then refuse to refund me even when they admit it was their mistake, and that was like $400. I'm still upset about this because they completely ruined a great place