We had a group of 6 and way too much luggage traveling from our home to the cruise port. John was…read moreVERY accommodating with our schedule and such a pleasure to travel with. We hit a delay on our return and he was so polite and did not rush is. Overall, GREAT experience!

Had a great time! Arrived on time and very clean limo! Very easy to text with and answered back…read morequickly!

Excellent service and great price! Professional and friendly…read moreteam that are flexible and understanding.

Mark was an AWESOME driver! He was early and communicated with me consistently. He knew the best…read moreroutes to take, he was friendly and patient with a limo full of loud teenagers having a fantastic time. He was very professional and made our 16th Birthday Celebration that much better!

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

Hands down a great experience!!! We used Lake Tapps Limousine for several coordinated pick up and…read moredrop off for my son's wedding over Labor Day weekend. They did not miss a beat, very flexible, great communication and very professional!!! Want to give a shout out to Emily Mackey. Her professionalism laid the foundation for the experience from the first contact that was made. We highly recommend Lake Tapps Limousine!!!

Emily and her crew are the absolute epitome of friendly professionals who are there to provide the…read morebest in specialty transportation. They have helped us out on a number for projects for quite some time and the results have always been pure perfection. I could not recommend more highly! Thank you for making every job, both personal and professional a smashing success.

The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

We have 14 people and a lot luggage. We have asked several Century shuttles service from Airbnb to…read moreCruise Pier91. Pier 91 to Space Needle and Space Needle to Seattle Airport. All rides are smooth and easy to get reservations and n Seattle. Definitely recommended.

Luxury Limo was very professional and easy to work with. We were able to schedule right over the…read morephone. Our drivers were friendly and not on time, but early! Sonny and Garry took great care of our family, and really helped us enjoy our evening, stress free. Such fantastic service. Would use again, highly recommend.

On short notice, I rented a limo last Friday. I was shocked by the luxury limo price tag of $300 an…read morehour, but tried them anyway considering I didn't have a lot of time. To start, the driver was late. It was super hot in Seattle, and the air conditioning only halfway works in their stretched hummer, so we were all hot the whole night.. Then, on our way home the driver got lost causing us to be 18 minutes late. When I asked the driver if I was going to be charged extra for these 18 minutes, he said no so I reluctantly gave him an additional $100 cash tip. To my surprise, three days later my credit card was charged an additional $312. I am obviously *not* a happy customer. I will be disputing the additional charge and never use this service again!

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

Amazing experience! Our driver was early, helped us load everything, and was a very courteous and…read moreprofessional driver. Will definitely use them again when we are back in the area!

Stanley NG was our driver for 6 hours on the 11/14 really as a "tour" guide, not just a fantastic…read morelimo driver. He was spectacular and fun as we went about everywhere we wanted to go in the area that we hadn't visited before. He was challenged to take our general list of places in and around Seattle and go for it. We were in town for a football game so we even took a drive through Wash U's campus which was beautiful. He go wherever we wanted to go. It rained the whole day but we charged ahead anyway. Stanley has lived in Seattle for 22 years but also in New York City. He was a professional photographer for Atlantic monthly. Sort of an artsy guy with two grown daughters...graduates of Wash U. The car was luxury, comfortable and spotless for the two of us. Given or 85 years, he made stops comfortable in the rain and stayed close by and picked us up in minutes when we texted. This is go to company and Stanley was beyond expectations! RBT from Indiana