They are BMW and Mercedes specialists, and are very knowledgeable and trustworthy. If you have an…read moreolder BMW that you want to keep running great, J&F is fantastic

These guys know their cars. Greg helped my son (living in Texas) diagnose a problem with his car…read morejust by hearing what the car was doing. The diagnostics the tech ran at the shop confirmed Greg's suspicions. Experience speaks volumes.

Great service! Jose is the man! Brought it in for new brakes and rotors. The work was done fast and…read morea lot cheaper than I expected.

Always quality work that is explained clearly before they proceed. I've been getting all my auto…read morework done here since 2022 and every single person I've interacted with has been knowledgeable, responsive, friendly. Today they came through for me in an emergency situation.

Ladies -- highly recommend. Fair, honest pricing, quick service, and genuinely friendly,…read moreprofessional staff.

I'm not one to go out of my way to write a bad review, but I found my experience with this auto…read moreshop to be particularly bad and want to make people aware of what they will potentially be dealing with. I was having problems with my battery, so I took my car here. They told me I needed a new battery. First of all, the price they wanted to charge me for the battery was significantly higher than anything I could find online, so I asked them to find a cheaper one. They did so, and I chalked that up to not being a car guy and the fact that after all, the shop does need to make money, which I understand. My understanding is that it's pretty standard for the diagnosis fee to be applied to repairs across many auto shops, and this shop advertises that right on their wall. It was one of the reasons I chose to give them my business. So when I saw the diagnostic fee not applied whatsoever to my final bill (400+ for them to change a battery), I asked them why. I got "oh I can do a $70 discount", as if they were doing me a favor. I told them that they advertise applying the diagnosis fee towards the total bill, to which they said "that is not true", and I told them it's right on their wall, which apparently the guy on the phone wasn't aware of. I ended up getting to talk to the "manager", who was pretty argumentative with me, and also tried to deny the existence of the advertisement. When I told him that I saw it with my own two eyes, he then tried to debate me on the definition of "advertising". He then said that the policy of applying the diagnostic fee towards the bill only applies for bills over either 1k or 10k (can't remember which it was). Whatever, I just wanted to be done with them at this point, so I took the $70 discount and moved on with my life. Or so I thought. I recently went to get in my car after letting it sit for a few days only for it to not start up (the original problem I took my car into this shop for). It was dead dead, couldn't even be jumped. I eventually called triple A, and they got it to start with their power jumper. I got a battery test done, and although the battery was fine, there is apparently an issue with the charging system. It sucks, but because of my original experience with this shop, I can't help but wonder if this was the issue from the start.. but obviously, I can't say so for sure, so take it with a grain of salt. I will say, the mechanics and desk workers themselves were quite friendly, but the manager was more interested in debating me than honoring what's on his own wall. Not a great experience overall.

This shop goes above and beyond for its customers. My wife and I found this hidden gem and take…read moreboth of our vehicles here... the team is phenomenal at communication and keeps to their word regarding timing. They are creative problem solvers when faced with unexpected challenges/issues. They don't try to upsell or suggest services that aren't necessary. We will continue to go back here. We've had them redo a suspension on one vehicle, oil changes, battery replacement for bmw, tires and alignment and more. Competitive pricing and quick service make this place the right choice for your next vehicle service.

I usually go to my dealer for anything car related, but in this day their emissions inspection…read moremachine was down. Since I'd already planned the time from work, I Googled places nearby. This place had good reviews, so first I called to see what the wait was like, then drove over. The person I spoke to on the phone was pleasant. When I arrived, they asked me to scan a QR code to check in, that was neat. Although I went in for just an emissions inspection, the person who checked me in saw that my state inspection was due soon and suggested getting that done as well which I agreed to. Then I sat in the waiting area in the back and worked a bit. I wish I'd taken a picture of the waiting area before others arrived because it was so cute! It was decorated with a beach theme and there were small couches and arm chairs and games to play. I think the emissions and safety inspection took about an hour or a little more. When they finished the person who checked me out was also pleasant and chatty. He was reviewing my vehicle and what services I needed and I commented that it was much less than what my dealer recommended. He was very professional and said that the dealer might be more conservative but he believes in only getting what's necessary. I appreciated his take, and especially that he didn't feel the need to talk negatively about a competitor. I will absolutely be back to get my car serviced. It was a pleasant experience with pleasant people!

Went here to get my annual VA safety inspection. It was first come first serve, which is great! I…read moreonly waited no more than than 5-7 mins for the previous car to finish its inspection then the inspector took my car in to the bay. He did a full inspection and thankfully I passed, paid the govt standard fee of $20 and the process was complete. This place is very efficient and professional. Have your car inspected at this Shirlington Exxon for sensible, professional inspections!

Very easy inspection/emissions process. Just get in line in the designated lane along Shirlington…read moreRoad and wait to be waived over to the first maintenance booth. I was in and out in about 20 min (w one car ahead of me). $50 and my info was updated in the DMV by the time I got home to push the registration renewal through.

I tried to DIY and install new windshield wipers, but struggled to get them on. I popped over to…read morethis Shell station in my neighborhood, and met Edwin, who quickly jumped into action. He walked out with me and got them installed in 5 minutes. He even grabbed the trash to throw it away and didn't charge me. Super standup guy. I walked away embarrassed that I was unable to complete the task, but he was awesome and I'll be sure and return when I need other services.

I've come here often over the years for oil changes, inspections and occasional maintenance because…read morethe people who work here have been polite, communicative, and prompt. While I have noticed a lack of attention to detail here and there - like forgetting to recalibrate my tire pressure indicator after a tire rotation (a quick fix I figured out how to do on my own) - it was always small things I could overlook. HOWEVER, my most recent experience means they lost a loyal customer. I went in to have them look at my rear brake light that was out. I did my due diligence and knew it could be a brake switch issue, electrical issue, or just that the whole tail light assembly needed to be replaced (it's LED and gone are the days you can buy a cheap bulb and call it good). They assessed the issue quickly and sent me the quote, confirming the whole assembly needed to be replaced....for over $800!?! I looked closer and they were quoting me $544 for just the rear light assembly that I knew was $125-$180 if I just bought it myself. When I asked about this massive mark up they said it was the cheapest one they found as they had called the manufacturer directly and been quoted an even higher price. This is what the $64 sourcing fee they charge is for?! While I respect that businesses need to mark up a part for the sake of profit, this was beyond outrageous. As a woman, I am well aware of the potential to be taken advantage of in these situations and they definitely tried. I picked up my car and will never return to this shop for any service as I do not feel they can be trusted. I was able to source the part for $130 and, with a little help from YouTube and a screw driver, successfully replaced it myself within 30 minutes. My advice would be to find another place for your vehicle maintenance needs or take a few minutes and do your homework before signing anything they quote you. It could save you hundreds of dollars!

I dropped off my car after hours due to the plastic mud guard having come loose and having had it…read moredamaged through dragging on the highway. There is a whole system set up to drop off the car, leave the key in an envelope, put a message on the envelope, and then drop the whole thing into the mail slot so it is locked in the office. I fully expected a multi hundred dollar estimate, with a new part and labor, but it wasn't that way at all. The estimate was $70 (including $20 for the state safety inspection). It was of course a simple fix, but kudos to this shop for being honest about it and not trying to upsell, up charge, or do anything other than what was needed. I wish more auto places would be like this, but until they are, Arlington Auto Repair on Four Mile Run is the place to go!

My go to shop for repairs. They work fast and get your car fixed correctly. As a woman, I feel safe…read morecoming here and don't feel like I am being overcharged for that. My car has been serviced here a few times and I will continue to support this shop.

This Tesla service center is great with customer service especially squeezing me in for an…read moreappointment due to an emergency on my car. Cyrus squared everything away for me even when mishaps occurred. As long as they are available I will continue getting serviced here

Almost two months after buying a Model 3 here, we still don't have permanent license plates -- and…read moreTesla Arlington hasn't proactively communicated about it once. We took delivery on April 11. At delivery, Tesla apparently forgot to get our signatures on some documents needed for registration. They didn't tell us. We discovered it only because I appeared in person at the dealership 30 days later (May 11) for new temporary Virginia plates that DC DMV had told me I'd need. That's when Tesla finally mentioned the missing signatures. We signed at the dealership; my wife signed the rest that evening; I overnighted them back to Tesla the next day. Tesla said they would handle the registration. Sometime in the next few weeks Tesla submitted the paperwork to DC DMV. DC DMV rejected the submission and returned it. Tesla didn't tell us. I learned about it when I went back to DC DMV last week to check on the status. As of today, Tesla still hasn't told me when they submitted, why DC DMV rejected it, whether they've resubmitted, or when this will be done. My current temporary tags expire next week. The car itself is great. The dealership's title and registration process is broken, and the absence of communication is the bigger problem. Every issue in our file, we found out about because we went looking. If you're buying here: get written confirmation at delivery that every required signature was obtained, and ask for the registration submission tracking number a week later. We've now escalated to Tesla corporate and filed complaints with the Virginia Motor Vehicle Dealer Board, the DC Attorney General, and the BBB to try to get this resolved. My advice is: stay away.