Time to wash the comforter and found this little gem to use for this purpose. Not your typical coin…read moreop, extremely clean, reasonably priced and staff was friendly and very helpful with recommendation of best machines to use. They have 2, 4, and 6 load capacity washers with prices ranges based on needs (also varies with setting if going between light or heavy launder requirements). Went late morning and was not too busy, the 4 load capacity washers were all in use so I had to use a 6 which was more suited to what I had brought anyhow. Highly recommended and will be back for future use.

I come here when I have multiple loads to knock out all at once. I tend to come here midweek…read morebecause the weekends can be extremely packed, especially on Sunday. My last visit, I went on a Wednesday and it was pretty empty. The two ladies who were here were cleaning the laundromat, making sure there wasn't dust anywhere including the game machine in the front. They were also wiping down the folding tables and seating area. They're very attentive to cleanliness. I mean it is a laundromat, right? lol They also have folding services for those that don't want to fold their clothes. They do a phenomenal job with that as well. If you need change for smaller bills, laundry bags, laundry detergent, softener, and bleach, they have it. It's my go to laundromat. Restrooms are in the back, but you must ask for them to unlock the door.

Amazing service! Laundry was completed sooner than i expected and returned smelling super fresh…read more Her folding made transfer easy and the door to door pick up and drop off makes it so worth it. Would highly recommend, prices pale in comparison to the quality of work & customer service. Definitely takes a load off!

I appreciate her cooperation for my allergy. She was very pleasant and did a great job. I would…read moredefinitely have her again.

Overall most occurrences are pleasant, hell I feel like the staff are damn near family.... Well…read moreTerrin & Shameka. Most visits I drop off and or sort laundry to drop off later. And then there is the pick up. People Tip The Staff for their service, but confirm Who Did The Work and tip accordingly. Poi: Upon pick up, preference is That Care is Taken when Staff are returning Your Now Cleaned Laundry... Me Specifically it matters that my items NOT BE DRAGGED, IT IS NOT OKAY... ( Ms.Earlene) Hence this clear expression of Displeasure, UNsatisfaction..... my 1st Complaint in My experience here... Yet I will continue to utilize the Better part of my experiences to date AND AIM FOR SERVICE ON DAYS WHEN THE "A TEAM" Member ARE ON SHIFT!! Terrin OR Shameka.. Call and Confirm The Schedule prior to drop off AND Pick You've been warned.

l burn my arm in dry and l told the worker he said what do you want me to do and call the owner and…read morehe act like he did care also l will never be returned her again

Have had multiple items become damaged, whites become dull/pink, and heavy wear / pilling on items…read moreI've washed myself without issues. However, they do wash and fold your laundry.

They lie are dryer is not working going on 3 week they said no work order was put the one said yes…read morewe olny have one washer and one dryer in are condo hate this place the need to be close

First off... I HATE not having a washer / dryer in my apartment I normally go to Colley Laundry…read morebut it's been extremely busy lately and the parking there is very inconvenient. Decided to try this place in Portsmouth. It's large, lots of machines, which is great! They take cash or debit / credit cards which is convenient (I learned tho that you're charged a 25 cent convenience fee for using your CC). The employee that was there when I first walked in was a very friendly polite older lady. Complimented on my dress and everything They have an area with tables and vending machines. A game for kids - even a little ride for kids. $3.25 and up for washing- up to 5.50. About 2.50-3.50 for 10-15 minutes. Overall it's a good deal and I appreciate that there was always someone on duty. Also- they are right next to Popeyes in case you get hungry!!!

New to the area. Washer wasn't working well so I came here. Establishment was very clean, lots of…read moremachines.

I came across Big Steppers after a different cleaning company failed to show up for their scheduled…read moreappointment. Big Steppers was able to get a cleaner out that very same day, which was a huge lifesaver since I was on a time crunch with moving. They showed up on time and did quality work, paying extra attention to the areas of concern I discussed. Overall great service and reasonably priced. Would definitely reccomend and use again!

From the owner: Big Steppers a Cleaning Company offers meticulous in-home cleaning services throughout the state of…read moreVirginia. Regardless of where you are, we will come to you! Established in October 2021, we specialize in comprehensive housekeeping tasks, ensuring a sparkling clean home from top to bottom. Our services include dusting, mopping, vacuuming, window cleaning, dishwashing, light laundry, and countertop sanitization, leaving your space feeling fresh and rejuvenated.