Do not get portions correct and do not answer the phone when u try to call back about ur order... we have called back over 10 times now and they will not pick up. Ridiculous read more

I'm going to post this once... I found chicken feathers in my burrito bowl. And not only that, the amount of uncontrollable diarrhea I endured after my last bowl was horrendous. I have never experienced blood in my stool until now. It doesn't justify the extra mango habanero salsa I asked for either!!! Qdoba please fix this! Nobody should suffer from bloody stool from eating at your restaurant! On top of it all... what happened to the Powerade? Your Powerade soft drink option was the only thing that made my life bearable! Please put it back as an option... read more

Horrid customer service. Last night I ordered 2 bowls for pickup and on getting them home, realized they missed putting half the things in the bowls so I called and the manager said we could come the next day and get a replacement for them for free since we couldn't come back last night. Upon getting there, they said their policy was that they could only make one and that she was a new manager and didn't know. Make this make sense! read more

I went to eat my left over quesadilla from dinner last night and had found some sort of plastic (maybe from a package?) in my food. Will not be coming here again read more

This spot is great. I got the grilled chicken nachos and left extremely full for under $9. This was my first time here so i didnt really know what to expect. Its close to the quality of chipotle without the excessive price. read more

I ordered a NACHO via postmates and my order didn't come with chips although it's a nacho, and chips appear on my receipt. I called the restaurant in hopes of rectifying the situation, and the manager said all he could do was give me free chips next time I come in. Free chips?? MY ORDER COMES WITH CHIPS! He did not solve my issue and tried to make his part time employee relay the message to me instead of being a manager and speaking to me personally. Thank you Chase for the horrible customer service, officially done eating at qdoba. read more

QDOBA Mexican Eats - I didn't receive my chips with this order & the manager said he would make things right by giving me a "free" chip?? Wtf - Mexican Near Me - Lansing, Michigan

I eat here a lot. At least once a week. I have realistic expectations for the food, so I'm generally pretty happy with what I get. What led me to leave a review here is the really wonderful people who work here. The man (I'm assuming the manager?) who works at the first station, with the tortillas and bowls and rice is somehow really fast and also very friendly. Really great at his job. And the lady who is always working at the register is friendly and kind every single time I see her. Great customer service is rare, and the way their staff treat customers make me go back there. read more

Personally, I prefer Qdoba over Chipotle, main reason for the price and how much you actually get for what you bought. I got a shredded beef burrito with mango salsa and it was delicious, while I signed up for their Rewards Card and got a free chips & salsa which I gave my sister. There was so much food. The restaurant itself was very clean, the employees were helpful and like always, very quick. read more

QDOBA Mexican Eats - Shredded beef with mango salsa. - Mexican Near Me - Lansing, Michigan

The staff is not customer service oriented. No smiles or greetings, just what do you want? Training would be helpful.

was going regular to this place until i saw a big fat bug in my soup, i am never going back here. Reached out to corporate & they said they will offer coupons to go back!! No way i am eating again here read more

I was helping my girlfriend do doordash . They gave the food out to to a whole different car , told us it would b out in a couple minutes because it was almost done and we waited for a good minute . Which made us late to give the food to the owner read more

Attempted to order via online app for pickup and was disappointed to learn that they had disabled this as an option. I decided to go to the store and was pleasantly surprised when approaching the front door as I saw a sign that stated masks were required for entry. Unfortunately, once I set foot inside I observed 6 people (out of 10) that were not wearing masks and really weren't keeping proper distance from others. This included the lady in front of me who was related to one of the employees working (possibly his mother). While she had arrived before me, she was given more attention by the employees and was not even required to pay when leaving. As a paying customer, I found this experience troubling and would highly recommend management reconsider options for those wishing to give you their business but wishing to maintain proper risk mitigation behaviors. Online ordering with door/curbside pickup would be a fantastic option! I would have given one star based on this experience alone, but I have had positive experiences here previously and the food is very tasty and I believe is a good value for the price. read more

There were 11 booths open when I walked with 2 being used. 4 employees that I could see. 2 people in line. Every freaking booth was dirty. An employee came out to wash them while I was eating. The food is good. But the manager better work on dining room cleanliness better. No one should have to sit in crumbs. read more

I love their food. They just remodeled this location. The food is always great. It's a great lunch spot. I am also a part of their rewards program so it pays off eating here. read more

Great food, Great service, Great time! If youre in the mood for some good mexican food or somewhere to go on your lunch break head here. Good for dinner too! Parking close to the building and they have nacho cheese. read more

Tasty food, big menu, lots of choices. Fast service. Good hot sauce/salsa! The drink station doesn't have any counter-space, and there are always spills in the area. Regarding the floor and drink station area, cleanliness is poor. They need to work on that. read more

Called in an order yesterday. Qdoba on Saginaw Rd, Lansing, MI. When I went to pick it up, there was a sign posted on the door that you must wear a mask to enter. Of course, I had a mask on. When I went in there were 4 people in line ordering food. Not one of them had a mask on. The employees wore masks, however the cashier had her mask on under her nose - might as well take it off. I asked her, "don't you have to have a mask on to be in here?" She said, "yes, but just llke Subway, and listed other restaurants, we can't really do anything about it" My last trip to qdoba read more

Walked in to get a burrito yesterday and apparantly they ran out of burrito shells. Whoever orders supplies needs to pull their head out of their ass. Their is absolutely no excuse for this. read more

Great food. Not really Mexican which is fine with me. The service is always quick. The food is always fresh. The service is normally good. And, it is normally clean. A bit pricy but a single meal is probably enough for two. I like going when I have a coupon. read more

Well, I was introduced to a new establishment today, Qdoba Mexican Eats. I have to say; this is by far much more stellar than Chipotle. After we ate, I immediately went on their website to see where they are located in So. Cal. There are only five of them. If you have not tried them, seek them out as your taste buds will be thanking you all day. I had a bowl made up with the shredded meat; some people call it brisket here, regardless it was so tender and flavorful I actually went back for seconds! :) And their queso sauce is to die for, literally. LOL, They have to have a drug in it as you want more and more. LOL A suggestion, ask for a double serving of the Queso, your taste buds will be thanking your brain. I also had the chicken as well. Cooked really nice with a light smoky taste to it with all the veggies and guac thrown in as well. I'm a veggie freak and it sure does make a difference to the overall flavor pallet of the dish. For all my friends in So. Cal, go seek this place out! You will not regret it! Terrific food, quality and taste! read more

Standard tasting fast food mexican food. They are typically fast, even when it gets busy during lunch time. My fave is the queso dip.

Cleanest Qdoba I've been in. The food is good of course, but the cleanliness was spectacular.

Disgusting. Pointless. Only thing good and mexican is the Chalula (?) hot sauce which you can buy anywhere anytime. I'm not really sure why such a restaurant even exists or how it survives. Sorry but boo! read more

never cut there food right, dont listen to the costumers. terrible work ethic and attitude. would go somewhere else before going back there again. read more

I've been to this location once and can't wait to go back. Staff was very friendly - even to some rude people in line ahead of us. Great food - as with all Qdoba's. I can't wait to come back and try the Wednesday Burrito special! read more

All Qdobas vary by who is working there at which time. The quality of the food equals the quality of the service given. This one has always stank. Very stingy on the amount of toppings they put on you order. Very rude when you question it. On rare occasions I will leave here happy and feeling satisfied. Go to a better Qdoba franchise (like the one near the Frandor Mall) or go across the street to Chipotle. read more

i just went to buy two bowls and one burrito. absolutely DISAPPOINTED!! food has no flavor , the girl that was making the food was stingy with the rice and just stingy. the burrito was literally one bite and paid $10 for that little thing. you guys need some work on that food , flavor it up some more. Also you guys did Joe dirty. read more

The staff was pleasant when I ordered and my initial order was prompt. After that, things went downhill. The tables were quite dirty and I had a very small portion of tortilla chips provided with my cup of queso. When I was done eating the chips, I still had almost half a cup of queso left. I asked for a few more chips to finish my queso up and was told they sold chips "by the scoop" for $1.59 a scoop. I have sometimes run out of chips when I buy queso (I buy it every time I go to a qdoba) and every other qdoba has been more than gracious when that happens (which isnt every time). The staff at this location just looked at me and said "sorry, if you want chips, it's $1.59. The girl acted as if my husband and I were trying to rip them off of 10 more chips. The queso and chips is $4 and you should at least get enough chips to finish the queso. I will never return and I urge other qdoba lovers to go to another location. The Frandor location has always been clean and the staff is very friendly. read more

QDOBA Mexican Eats - Here's what the tables looked like. There are 6 people working and 2 people in line. - Mexican Near Me - Lansing, Michigan

Went to this location two weeks ago, they were very much into customer service and charged the same price as their website page stated. The staff is very friendly and do their jobs well, I wish other locations in Lansing were as honest as this location! Mainly the Frandor location the train wreak, They charge more then Web page with their stores reviews on it ( franchisee has to be dishonest to make a dollar)! Plus that Frandor location their staff are very rude. read more

My sister and I stopped by for lunch while doing a little shopping. Every single one of the three ladies behind the counter preparing orders were extremely rude. We weren't greeted by the first server, just what do you want. Then she slapped the shell on a warmer for about 10 seconds. Many of the vegetable trays were empty, or nearly gone. My order was started then left on the counter while they quickly threw some frozen green peppers and onions in a frying pan. Then put a couple on my burrito, which by the way were still hard and not grilled when I tasted them. I asked for guacamole and one server said you have to pay extra . I stated that the menu said with the vegetarian it was included. She proceded to scoop a spoonful on it quickly wrapped it and shoved the basket at me. I went back to my table and took a couple bites and my sister and I both couldn't believe that it was cold and didn't taste good at all. I returned mine and asked for the managers name but she refused to give it to me. I love Mexican food, but this was not good!!!!! And more importantly the staff was some of the worst, If not the worst that I have ever encountered. read more