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    Q's Tranquility

    5.0 (4 reviews)
    ModerateDay Spas, Massage
    Closed Closed

    By appointment only

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    John Robert's Spa - One of my favorite places for all pampering

    John Robert's Spa

    4.4(11 reviews)
    5.9 mi
    $$

    I had been going to John Roberts salon in Chagrin Falls for 17 years for pedicures. I had been…read moregoing to Codie. Codie reduced her hours to one day a week, on Tuesdays, a couple years ago. Because of such limited appointment time, I was not able to get in with her this summer of 2024. In November 2024 I scheduled nine appointments to carry me through spring, summer and fall of 2025. I worked with Danita to schedule me. In the spring, for some reason, every one of my appointments had been canceled and replaced by other customers in my timeslots. I am told that nobody knows what happened. I talked with one of the co-owners several times. In the end, nothing was done. I felt they should have given me my appointments back with the person I made the appointments for. They offered me other dates, times and service providers. The co-owner, in a very friendly manner, told me I was always welcome there. I will not be going back.

    I went here to get my hair cut. I am always nervous to get my hair done becuase I have extremely…read morethick and long hair. My current stylist I have been going to is about an hour and half drive, so I was trying to find someone new and after this experience, I am making that 1.5 hour drive. Don't get me wrong, if you have normal hair, this place I am sure would be a great option for you, my personal experience there left me bummed. I told the stylist my hair needed to be thinned out and she didn't do it. She said it would be fine. She did a small trim and it made my hair lay heavy on my head. I tried helping the stylist understand what my hair needed but she didn't understand it. It is a clean location, small, but clean. I will not be returning though because I feel like they know the basics and cannot make adjustments when someone comes in with different hair then what they are used to.

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    John Robert's Spa
    John Robert's Spa
    John Robert's Spa

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.3(39 reviews)
    11.0 mi
    $$

    Facility is clean and welcoming and services have been great BUT, their rules of engagement are not…read morecustomer friendly and when you try to voice your dissatisfaction, instead of them being welcoming, they are anything but. It is almost like the people at the desk have been preconditioned in how they respond when people express their frustration and they are not interested in feedback. RUDE and pissy! I have been a member for years and have brought in multiple friends who have become members. When my family members from out of state visit I always set up appointments for them. They buy extra Svcs, they buy product, we tip well, we are the people you want as customers! When I try to use credits to pay for their services, they charge me a $10 transfer fee. One might ask the question why????? a couple of days ago I tried to schedule massages and facials for myself and a friend who is celebrating a milestone birthday. I wanted to treat her and use a couple of my credits. They wanted to charge me the transfer fee. I expressed my frustration, they didn't care. And then I was told that I couldn't even pay the transfer fee as I had three transfers and had exceeded my allowance for the year. I'm done. The individual with whom I spoke, could not have been more disinterested in my frustration and she just towed the corporate line. They have no idea how they are losing people that they don't lose. They're losing friends and gaining enemies who are not gonna say anything pleasant and instead, will speak disparagingly about them. I just retired after 48 years as a senior executive in a sales position for a large health insurance carrier. I know the drill, I know how you take care of customers. This company is not interested. Sad!

    Horrible customer service at the front desk! I also cancelled my appointment more than 24 hours…read morebefore my appointment and they still charged my card.

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    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa

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    Q's Tranquility - spas - Updated May 2026

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