My husband, and my and best friend both have been patients here one in Bettendorf and one in…read moreSilvis. The staff is always curt to both of them and to me. "not very welcoming" was the quote my best friend said this morning. They say "urgent care," but then act like they won't see you unless you have an appointment and that you should wait, no matter how long, or how much pain you are in to see your "assigned provider" who works in a different office many miles away. All my friend wanted was some sort of shot or something to take his pain away so he can feed his livestock. I heard both the receptionist and the nurse admonish a 77 year old former Reagan era AIDS nurse like a child for being in pain and simply going to a place that said "Urgent Care" on the sign to get Urgent care.

My wife and I were on vacation in Colorado, and she suffered a significant ankle injury. She broke…read moreher ankle in three places and tore a ligament. My wife required a plate and screws to repair her ankle. The staff at Aspen, Colorado, was amazing and did everything they could to ensure her care would be taken care of when we got home. We asked our surgeon to make arrangements for ORA to do the follow-up care. Big mistake. We went to our appointment at their Moline office, and the nurse for Dr. Collazo took us back and told us to sit down, and they would take her cast off. It had only been a week, and her cast was supposed to stay on for 2 weeks. We told the nurse that she was wrong, and she looked at us like we had three eyeballs. When she went to the doctor, he wanted to take X-rays. All of this was in our records that were forwarded to their office. Then she asked, "Have you already had surgery?" Obviously, none of the staff had looked at the records that were sent to their office. Totally unprofessional and a huge mistake requesting my wife's care there. We will never go back.

Kind, caring, compassionate and accomodating during a stressful time. Doctors, nurses, front office…read moreleads were simply amazing. In a world where the personal side takes a back seat, it was wonderful to encounter medical professional who truly care about making someone's life better. My life and that of my family is better because of Milan Medical Group. John M.

Staff made an appointment that they didn't honor and then stated it was my fault because the…read morereceptionist working at the time the appointment was made should not have booked the appointment. I had taken time off of work to come to the appointment that I had also waited 3 weeks for. When explaining this to the person at the counter, I was told that I could wait even longer and take a full day off for another appointment and they would maybe honor the appointment the next time. Disappointed at the lack of ownership for their mistake and disgusted at the customer service of the irresponsible receptionist who shrugged as if she could not care less. For a family practice, I found this level of disrespect to be extremely frustrating and would not recommend this place to anyone looking for medical treatment.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

Visited Genesis East ER for a fractured/separated shoulder. Once assigned to an ER room it took 2…read morehours to get pain medication after several requests.

She saved my life in a bad trauma. I was in town from California visiting family when the accident…read morehappened. What a great doctor.

I had an umbilical hernia repair on 2/17/22. The surgery went fine, however after the surgery I…read morewas in awful pain I went to the express care so that all of my records were within Unity point, I was told that they couldn't prescribe me anything stronger than the vicodin that I had been given after the surgery. That doctor prescribed me lidocaine patches it helped mildly. The next day the pain was unbearable so I went to the Unity Point ER in Bettendorf the ER doctor was nice and helped me with my pain. He told me that he had called the surgeon who was on call to have her come and look at my incisions. Upon Dr Hass arrival she was extremely rude. She had the audacity to say to me and I quote "I don't know who you conned into giving you percoset, but that is not a med that we prescribed for this type of surgery." I could not believe that I was being treated in such a manner. I explained to her that I had NOT conned anyone out of anything, I was in a serious automobile accident in December that resulted in a laceration to my spleen. I had some left over from that. ( Keep in mind that the whole reason why I was using Unity point was so that all of my medical records from the car accident were all in one place in one system) Had she taken a few minutes to review my chart she would have seen that the Nurse Practitioner from her office was the one who had written the prescription for the oxycodone in the first place. My sister is a registered nurse and she worked for Genesis for years before she moved out of state she explained to me that Nurse Practitioners must had a doctor sign off on class 2 narcotics. So after I explained to her that the oxycodone that I had taken was what I had left over from December, she told me that she was going to admit me so that we could get my pain under control. She told me that she was ordering me dilaudid this was around 2pm on 2/19/22. I was sitting in the ER in pain and was told that they couldn't give me anything until the admitting doctor ordered it. I finally made it upstairs around 5pm. I again asked for pain meds because by this time I was in excruciating pain. I was again told that nothing had been order yet. I called for my nurse a couple more times asking about the status of my medication order. Around 7:30 pm I was finally given my pain meds but I still had not been given something to help with gas like I had asked for around 2pm. The next day she Decided to reduce the dilaudid, I had a bowel movement which put me in excruciating pain I asked for more pain meds and was told that I couldn't have oxycodone for another hour. I asked if I could have dilaudid and was told that they had to get the okay from Dr Hass, I sat in pain for the next hour before being given oxycodone. The Oxycodone didn't even touch the pain from having a bowel movement. After waiting hours for the okay from Dr Hass I was finally given a dose of dilaudid at 7pm. Her bedside manor is the worst that I have ever seen. I will be filing a complaint with the Iowa Board of Medicine as I was told by another health care professional that complaining to the hospital would do no good because surgeon's bring a lot of $ in for the hospital. I know that my complaint alone won't result in disciplinary action however if she has ever made anyone feel as belittled as she made me feel they will open an investigation if similar complaints are received later on.