I've dealt with AustinPCTech 3 or 4 times since at least 2012…read more Most things I can fix myself, but when it comes to system board failures or Disk Drive crashes, these are the only people I trust and the first call I make. Twice they have recovered most of my data, and only once was the drive too far beyond repair (tbh, I knew that as soon as it happened). Michael has been in the compute business for decades, even since before I built my first PC in the early 1990's. Excellent work and the only guys I trust.

AustinPCTech rendered service for complications from a coffee spill atop my laptop keyboard. I had…read morelow hopes given the volume of the spill, but went forward anyway because I like the computer (fast, large screen, lots of RAM). I've noted the AustinPCTech office in its current location for years, but had never had the occasion to use their services. I went there blindly, as I knew of their longevity from personal observation, and doubted any business would survive in NW Hills without being reputable. I was greeted by Robert and explained my quandary. He advised a reasonable course of action and took the hardware into their work stream. Luck reigned when findings were rendered the next day: the keyboard was toasted but the motherboard, etc were unscathed. A replacement keypad was ordered; Robert worked with me to schedule shipping in accordance with my priority so we could manage cost as much as possible. The part arriveda few days later: I was advised of it's arrival and told to expect a call on completion the next day. Robert called first thing on the day promised -- he must've cranked the work overnight. Back in business, albeit, now using a USB-connected external keyboard to allay risk of another catastrophe while I quaff another cup of joe.

As a student at UT, I am truly unimpressed with their level of service. Do not go to this business…read morewith your laptop or any device that needs to be fixed.  I wanted to get an estimate of what needed to be fixed and how much it would cost to fix my laptop. I submitted an online ticket and dropped off my laptop. I heard no update all weekend or on Monday, so I called on Tuesday morning when they opened at 10 a.m., stating I would be picking up my laptop and looking at other places to get an estimate. SURE ENOUGH someone had picked up my laptop right after I left a voicemail stating I was unsatisfied with the timeframe, received no updates on my laptop, and was taking my business elsewhere. I was charged $50 for someone to "look at it" when I didn't want the service anymore. I had to pay the $50 to get the laptop, and I called THREE different numbers multiple times to stop the process, but that was clearly ignored.  This business is no good for UT students who need their laptops fixed quickly, efficiently, and at a reasonable price. They were going to charge me $300 for service and replacement. In comparison, I went down the street to 1Up Repairs and was quoted $170.  Overall, I am frustrated with receiving no updates, finally getting in contact with someone after the service I did not want was completed, and the service charge of $50 that was not known unless you scroll to the very bottom of the website and then it states it in very small letters. They scam people out of $50 and try to say, "It says it on the website and every time we call." Well, I never received a call back from the 15 calls and voicemails I left until the inspection was completed, so I never got to hear that they would charge me $50 for an inspection.

I had a terrible experience with another repair place, Jason's Computer Repair, and decided to try…read morePC Genie as the next option since I got nowhere in 4 weeks with the other guy. Worked with Jeremy who was great and able to keep me thoroughly informed the entire time. Long story short: I'll come back to this place for future issues (which hopefully isn't anytime soon). Read my review with Jason's Computer Repair for a more complete story of my situation. Everything wrong in that experience was NOT an issue with Jeremy, who actually was able to fix my hardware issues.

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

Excellent service for over ten years!…read more Eric and company have handled our moves, set-ups, maintenance, updates, troubleshooting, and repairs for over ten years. They are always timely and responsive. They are very knowledgeable and professional. I would shutter my business if I had to move to another Apple consultant.

Eric and the MacPlus team always go above and beyond for all our tech and support needs. They are…read morereadily available to assist everyone in our organization and ensure the highest level of confidentiality, support, and experience. In addition, their ability to access our devices remotely to troubleshoot ensures seamless and timely support. We greatly value their professionalism, diligence, and overall customer service.

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

Advised on components and assembled my custom PC gaming rig. Same-day consultation, advised on…read morecomponents, top-of-the-line cable management and hardware optimization, was basically like ordering it off a shelf. Very reasonable hourly rate.

Had an issue with a gaming pc and ACD was quick to diagnose and fix the issue. Pricing was very…read morefair as we

I had Keith do a home network and security system for me. He did great working around the quirks of…read morean older house to wire up the cameras and access point

Our DR Horton house was marketed as a "Smart Home" that in reality was really not that smart. The…read moreplace had the home network cabinet, but only had cable/CAT lines to the MBR and Fam Room. DRH reps said, "everything is wireless nowadays", but my wife works from home using her business VPN including for her phone so we needed Ethernet. In addition, when you add a bunch of stuff on your wireless network it gets crowded and causes problems. I called Keith after I found him in Yelp. I liked immediately. He is super customer oriented. He has a professional background in both commercial audio/video and has worked in the computer industry. Keith came out and wired two CAT lines to each of my rooms through the attic from my networking cabinet. He installed ethernet switches in the cabinet and at my entertainment center. He then moved my router and modem into the networking cabinet and out of sight. Keith has great attention to detail. He noticed the CAT lines running into my entertainment center were bright colored an stood out inside the unit. He said he did not like the look and swapped them to black. In the end my huge plate of multicolored/length spaghetti lines are gone and everything is squared away. Keith was super reasonable in his pricing and provided a detailed estimate upfront. He was significantly cheaper that the other 5 star company I spoke to from Yelp and was far better in the way he treated the customer. In the end the job finished below estimate....when does that ever happen?! I highly recommend AVTX.

I never leave reviews. But 1000% take your computer here! I was devastated when my MacBook Pro…read morestopped working and ALL my wedding photos were on it! They fixed it, kept me updated the whole time and have such a fair pricing. Much respect for this business! Thank y'all so much

This store is organized, well-stocked and well-run. I came in asking for a soldering iron and…read moreadditional setup. The store owner set me up with a premium set. He walked me through how to use it. I was intending to get a job as an assembler. He blessed me. I am so grateful that the store owners were patient, kind and helpful.