We needed to recover data from 2 drives on my wife's work from home PC after the SSD card wouldn't allow the PC to boot up. Tom did a fantastic job of recovering all of the data from both drives. He kept us up-to-date on progress. Checked with us to verify that what he was seeing was the data my wife needed. He even tried some things after he had recovered the data to see if he could figure out why her PC might not be booting. Tom is professional, knowledgeable and prompt. He told us what he was hoped to do and then he did it. Tom absolutely went above and beyond for my wife and I at a time she was extremely stressed out about the situation. I recommend him 100% and would not hesitate to use his services again. 5 stars for sure!!!! Thanks Tom!!!! read more

If you are needing a hard drive/HDD recovered, Tom/IT Data Recovery is the place to go. On Saturday 01/07, my 4TB WD HDD with 8 years worth of videos and photos wonked out. Most importantly, I had almost 1TB of honeymoon photos and videos that hadn't been backed up. I googled "hard drive recovery Austin," which led me to Tom at IT Data Recovery! After reading his (well-deserved) glowing reviews on Yelp & Google, I reached out to Tom around 11:45PM via Yelp to provide full details of the situation. To my amazement, Tom responded back at 12:15AM and let me know to call in the morning. I was grateful for Tom's speedy and accommodating response since Google showed that his business is closed on Saturdays and Sundays. On Sunday 01/08, Tom & I spoke on the phone. He was honest and upfront with the pricing, provided realistic expectations of what ITDR can do, gave us the go-ahead to drop off the HDD at his office, and provided detailed guidance on how to find the office. I also had a lot of questions that Tom was more than patient enough to answer! The drop-off took no more than 10 minutes. Tom asked us which folders in the HDD were a priority (in case it crashed mid-cloning). For me - it was the Honeymoon and Hawaii folders; everything else was second priority. Throughout the following week, Tom provided progress updates via phone & e-mail. As an anxious person, it was reassuring that he was super communicative! Tom also shared with us a recovery agreement to sign via e-mail. On Monday 01/16, Tom let us know that he was able to recover perfect copies of the Hawaii & Honeymoon videos and 99.9%+ of the sectors after the repairs and multi-pass cloning. On Wednesday 01/18 (10 days after drop-off), we picked up our recovered data. Tom placed them in a 5TB portable USB drive that was compatible for both Mac and PC. Tom reminded us to make copies of the backup and let us know that ITDR has the data backed up for 30 days in case something went wrong after pick up (e.g., if it was dropped or mishap with the transfer process). If you are uncomfortable with that, you can also let him know via e-mail to wipe the data earlier. Payment was quick and easy, and Tom sent us a receipt via e-mail afterwards. Overall, everything from beginning to end was super professional and efficient. I highly recommend Tom & ITDR! read more

Not sure what happened with my HDD, but Tom was able to do a great job recovering my files! Really good communication. Excellent work. Easy to work with. Quick turn around. Nothing but quality service throughout our interaction. Thanks. read more

Tom got back to me promptly on quote regarding a failed external hard drive. Shot me straight setting price and time expectations without seeing the drive, and was good about keeping me updated once he received it. Tom was very thorough with questions. He didn't have to go to a clean room and saved all my files. What a relief! read more

Tom and company did a great job of recovering most of my HDD data. Given the circumstances (a damaged platter that was essentially unreadable), I'm blown away by how much data they were able to get off of the drive. Would highly recommend these folks. read more

Tom is a lifesaver! After dropping my hard drive full of video files, photos, and video projects I was sure they were gone for good. To my utter surprise, Tom was able to recover 99.6% of my files! From the beginning, he was straightforward and fair with his pricing. Additionally, he explained the process in a way I could understand and was great at communicating throughout the process. I'm so glad I chose IT Data Recovery and I highly recommend their service! read more

Used multiple times. Have not found a problem yet that Tom cannot recover. Easy to communicate. Not easy to find, but make sure you ask Tom before showing up. On site work in Austin. Not outsourced, which increases the responsiveness. Expect a few days for turnaround. It will be worth the wait. read more

Very fair, reliable and provided guidance to safeguard against future occurrences. Best place in Austin to address an unfortunate hard drive failure. read more

One of my hard drives (G drive mobile) stopped showing up on my computer and while I always have multiple backups of my files (I am a wedding photographer), I did not back up one folder that I worked on in Lightroom that I still needed to share with the client. It's the edited files that I needed, I still had the originals. Definitely, not the worst case scenario but the thought of editing over 1000 images again just killed me! I ended up taking the failed hard drive to IT Data Recovery and Tom, the owner, was able to recover the two folders I needed Such a relief! I highly recommend IT Data Recovery! Thank you, thank you, thank you! read more

Thomas I believe is the owner, has gone above and beyond to recover my files for me every time. (Yes I have lost multiple files over the years) He goes into serious detail about the process and how he can help, what his expectations are, and the cost. I'm super happy with the results and his company will forever be the only company I go with to recover my external drive, flash drive, or SD card. He's super sympathetic to the files I need and recovers them with a quick turnaround! I really appreciate It! Thank you Thomas!!! read more

Tom is awesome. I had a Macbook Pro 2012 that had a dead battery and motherboard/logic board failure, but I still had some important documents on it. It failed back in 2018, but, I didn't have the funds to deal with it at the time. Now, in 2021, I still need the files, but, didn't know where to turn at first. I found Tom after seeing he had 100 reviews on Google (all 5 stars). I'm so glad I did go with Tom. So I initially put in the Website request yesterday noon-ish, and dropped off the laptop to the store shortly after (I think he was out of lunch so I didn't see him face to face). Well, that wasn't an issue since I heard back from Tom the very same day about how he was working on it. Today, Tom called again and said he could locate the files, and would be able to transfer them successfully for me. I was so glad to hear this and very, very relieved. The price of the service is also awesome. It's definitely less than the cost of replacing a battery and motherboard, that's for sure! So thankful for Tom. Go w/ him if you need any data restored. read more

It's hard to fully describe just how professional these guys are. They rescued me from a total loss of all of the most important files of my personal business. Whereas other companies tried to immediately sell me (while I was in an ego state of fear and anger from my computer dying), Thomas was calm, professional, and explained everything to me right from the start. I dropped off my laptop with him and within a couple of days had 100% of the data recovered. If you find yourself in the same situation as I, do yourself a favor and go with IT Data Recovery. Excellent service from beginning to end. read more

The IT Data Recovery team were remarkably helpful and prompt in their responses about my HD. Tom kept me up to speed with the progress on my drive, and was spot on with his estimate. They saved hundreds of photos and files that we thought were lost for good. I highly recommend this team for any IT Recovery needs! read more

What can I say - these guys saved my bacon. They were totally pro and polite throughout the entire process, and they worked their butts off to accomplish my very difficult solid-state drive recovery. Tom is a beast! Highly recommend - no better place to deal with a highly frustrating situation. Total pros! read more

My notebook hard drive failed. I called several businesses, some, I had to leave a message, and other companies seem a bit pricey. I called IT Data Recovery; Thomas answered the phone and was very helpful. I dropped off the drive to his office; he was able to recover all my precious data quickly and at a fair price. I was very pleased. Cynthia A. Pulley read more

Thomas was very caring and attentive to the problem I had, which was over 5 TB of film footage lost on various external hard drives. This was a 2 month project that required him looking for lost footage on my iMac, cloning retrieved footage to help make be a back up copy, and having to make several phone calls to me, some lasting up to an hour explaining all of the steps he was taking to retrieve the data. To make a long story short, he was able to retrieve 99.9% of the lost footage. I would recommend him over any other IT Data recovery company in the city. He really cares and he saved my film project! read more

I don't know where to begin. One day, my external hard-drive with very important files started to fail. I didn't know what to do, I was freaking out and all over the place. I got Data Rescue 3, took it to a few other people that said I was going to have to pay 1,000+ for the recovery that would be necessary. I was freaking out. I had all my pictures from the last 8 years and many homework assignments. It set me back a few weeks trying to figure out what to do. But I found IT Data Recovery (http://certifieddatarecovery.com/). Incredible, incredible service. Honestly, the best service with computers I've ever received. Tom explained everything in a simple, yet informative and reassuring way. I took it in to him and he evaluated the situation on the drive and told me it was possible to recover the data. I was so overjoyed. And as a student, I'm really not as financially stable as most... but Tom worked with me and gave me a price that really suited the problem and my situation. After I got the hard-drive back, I went through all the files to see if they were good and ALL my files were there. All of them. On a failing hard drive. AMAZING. I was so happy I could cry. All in all, incredible, amazing service. IT Data Recovery is understanding, professional, compassionate to issues, and very hard-working and thorough. I have been recommending IT Data Recovery to everyone I know and now to you, whoever reads this review. Please, if you have a failing hard-drive or data gone missing... go to Tom at IT Data Recovery. Best service I've gotten in a long, long time. P.S. Do not buy Western Digital Passport. read more

Thomas with IT Data Recovery in Suit e 1540, 401 Congress Avenue, is the best in Texas! IT Data Recovery was one-third the cost of other engineers and with one-day turnaround. So thankful for the professionalism and recovery of all the photos and every file. IT Data Recovery 401 Congress Avenue, Suite 1540 Austin, TX 78701 read more

If you're reading this review, it's likely that something dreadful has happened to your data and now you're panicked, shopping around for a data recovery center. Look no further. I was in the middle of writing my doctoral dissertation when my primary external hard drive suddenly stopped working. Now I own about 8 external hard drives, all of them similarly aged with a 1 TB data capacity, and the primary one had to go ahead and croaked on me at the most convenient time. The other external HDs have various copies of the data, I hadn't backed them up in a couple of months, which was a very precarious and expensive mistake. First, I took the bad HD to Best Buy and CompuZone, of which neither place could help me out. A few days later, CompuZone referred me to IT Data Recovery, presenting me a business card from a Mr. Thomas Hall "recovery advisor / technician." I called Tom that night, and he immediately picked up my call. He was patient, kind, and informative. He laid out every possible scenario, giving me approximate estimates of each scenario. I never felt he was withholding any crucial information from me or assuming that I knew what I should know. The next day, I filled out a form online and dropped off my HD. As it turns out, I was facing the "worst" scenario in which my hard drive required a clean room for data recovery. Tom estimated that the clean room scenario would take from one week to three weeks, and even so, he could not guarantee that they would recover all the data. If they couldn't succeed, they wouldn't charge me. What more did I have to lose? I gave them go-ahead. A week later, Tom contacted me with good news, saying that they were making excellent progress with the data recovery and hoped to make a "very good" or "near-perfect" recovery. A few days later, he updated the news, saying they made a perfect recovery, which he claimed to only happen in 15% of the worst case scenarios (!!!). I cannot tell you how overjoyed I was to hear about this and how fast I ran to pick up my retrieved data. Thank you, Tom! The moral lesson: Back up all of your data regularly. Why take a chance? You never know what could happen. But if it does happen, go call Tom. Back to the dissertation writing. read more

It's hard to imagine how one could give a 5-star review for a data recovery operation. What a stressful ordeal - losing one's data! It's even worse when it's your small business data which was stored in a RAID array and had a backup copy on a separate drive to boot. This was not my finest hour. However, Tom and his team came to my rescue by saving all of my data and providing it back to me exactly as it was. Furthermore, it was not terribly expensive (not compared to the competition anyway). I have always been a believer in local small businesses, and I admit I was briefly tempted to send off our server to a lab somewhere. However, I am so glad that I did not! This is a trustworthy company that will be excruciatingly careful with your data, and they will set your expectations properly up front. Plus, they will bend over backwards to help out and move things forward as best they can. In short, you can trust these folks. They are really busy (or were when I called them). So you might just ask when they would be able to get to it. I am guessing all these great reviews have led to a thriving business...and deservedly so. read more

Prior to calling IT Data Recovery I had a prior quote for a recovery of my 1 TB raid 5 disk array network attached storage device from a different device in Austin. After just talking to Tom, I was convinced he was more professional, more qualified and more informed on the remedies. I brought the drives to him and he got back to me quickly that it was ready and they had done two different recoveries and I would be able to compare the results. Both were exactly the same and on top of that the total cost was less than half the cost of my original estimate. They saved me over $2000! I'll use these guys again in a heartbeat if I ever have a drive failure, without a question! read more

Here writing a review, because I am so so so thankful for Tom and his team. My hard drive had crashed and was in a rush to get it recovered as the data on the HD was time sensitive. Tom could not provide a time frame which is 100% understandable when it comes to these kinds of things. Compared to all the other quotes I had received, his seemed the most promising. He provided me with updates and had a fast turnaround time. Thank you so much Tom, you're doing great work! read more

I work at Camp Mabry, with the National Guard. An employee at my organization had some problems with her hard drive. Because I am the "tech guy," I was asked to recover the information using available tools. Unfortunately, even using fancy software to clone the drive, I was unable to do so. To our rescue came Tom and his techs at IT Data Recovery. After initial expectation management from Tom over the phone, I sent my coworker with the affected hard drive and a blank hard drive to recover the data to the Frost Tower location. After two days, Tom was able to recover 99% of the data on the disk, and 100% of the data that we needed. On top of that, he was flexible with the payment, and very professional. I recommend IT Data Recovery and will use them again! read more

Great service!!! They could do in 1 day a job that another tech (that also had all 5 star reviews) couldn't do in 2 months...Totally worth the price. read more

I work for an international technology services company. I was working under deadline managing a client project when my hard drive COMPLETELY FAILED. Not only was the drive not working, my machine had all kinds of required Hard Drive encryption. I was sure I was doomed. Tom recovered my hard drive in a short period of time and was completely professional handling the confidential business information on my machine. The customer service was great. He was calm and helpful throughout and a good sport about doing some extra data handling and procurement paperwork to satisfy company requirements. I'm sure every data loss/failure situation is different but mine was a particularly challenging case and Tom's team delivered. Thank you Tom! read more

Thomas has done an amazing job. During the pandemic lockdown my laptop's hard drive crashed with all the photos from my daughter's wedding, and documents I had neglected to back-up. Thomas responded promptly and professionally, made it easy and safe to meet and drop off my laptop and kept me up to speed every step of the way. A few days later Thomas had recovered all of my data, additionally backed up my information on an external drive and had my computer working like new. read more

Wow. Business must be good. I just talked to Tom, who turned my words around, said I kept changing the story when indeed he was not listening to what I said but was filling in blanks that didn't exist, and within minutes the free evaluation they boast about became a $100 charge. Okay. I was fine with that because he said the evaluation would essentially be an initial recovery attempt. i.e. my issue sounded like an easy fix, but after the initial charge the total would be a minimum of $400. Wait a second: At the beginning of the conversation he had just told me the minimum was $300 and now it is $400? This is when he realized his error and that I knew he was going to overcharge me. I actually was still fine with the $400 since I already knew that was about the going rate. But suddenly, he said he "wanted to back out". His exact words. "I want to back out." I've been in business since 1991, and I have never had a more upsetting or disrespectful conversation with a potential service provider. Right before I called, I had just come out of a successful negotiation at my office so I was feeling great and was really on. But this one phone conversation with him left my mouth dry and me feeling confused and very disturbed. I hope he was just having a bad day and doesn't treat everyone who doesn't appear to be a big wig with such disdain. (I hadn't identified myself as a business owner, though I thought he could have told that from caller ID.) read more

My laptop fell and landed right on the flash drive that I had saved tons of irreplaceable family photos and records on. Ruined it, and I wasn't getting much in the way of encouraging news for recovery. I saw the great online reviews (all 5 stars) for IT Data Recovery and gave them a call. Tom was great! They were able to recover and save everything to a new flash drive, quickly and at a reasonable price compared to a couple of other not-as-optimistic places in town. Thank You, Thank You to Tom and his IT Data Recovery!! read more

I pretty much had multiple panic attacks when my external drive quit working. It would power up but none of the computers in the house would recognize it. So, thinking it was something simple like a bad USB cord - I took it up north to Frys. They took it off my hands and said they had to run a diagnostic and get back to me. That evening they said their computers could recognize it but couldn't see data. Okay. Progress. Then five days went by with no update but since it was such a huge drive I didn't panic too, too much. Then I called them for an update and found out they didn't retrieve anything and now the drive was making noises (according to them). Panic kicks in. Just to give you an idea - this drive had almost a 18months - 2yrs of work and photos of my kid on it ... I needed it all back. So, after some phone calls I was referred to Tom at IT Data Recovery. I gave him a call and he immediately told me to retrieve my drive and drop it off on Monday. I did all of that and by Thursday I got a phone call letting me know he was 95% certain he could get everything off the drive. By Friday it was a done deal and by the following Monday I had a new drive in hand with all my data. Tom is completely professional and upfront about the risks, costs, everything. I am SUPER happy with the result and will refer IT Data Recovery to all my friends and colleagues who have issues with their drives. My only complaint was that I didn't meet him in person to give him a giant hug for giving me everything back on that drive that was so precious to me. read more

These guys are the best. They are the only local shop that does their own clean room in Austin, so you don't have to pay the middle man for shipping it out to some other clean room outside of town. The prices were the cheapest I could find, and I got basically 100% of my data back. read more

I came to IT Data Recovery after pricing out Flashback. I didn't like the price and the timeline at Flashback. Tom was extremely helpful and answered his phone after hours. He understood how important getting my data back was to me. I picked up my data after hours from his office, which he was kind of to meet me. Everything was recovered exactly the way I left it before my hard drive failure. read more

I recently was referred to IT Data Recovery when two other providers were unable to recover data off a corrupted hard drive. The data included 6 years of pictues-dating back to the birth of my kids. Tom and his staff were extremely responsive, patient and efficient. The price was fair and, while they were careful not guarantee success (if they were not successful in the recovery they would not charge me), they were able to get everything off the hard drive and onto another. I highly recommend them. Great customer service and great results. read more

I had an external HD failure of 320GB. First I went to another place south of Austin and I have been told that they need to replace the head assembly and would cost me a fortune and also weren't comfortable when I mentioned that I would get it evaluated the HD with IT Data Recovery. I got my drive back and called IT Data Recovery and spoke with Tom. Tom was straight and upfront about it, did the evaluation and said he can recover 99%+ of the data and there was no head assembly issues and charged me few hundreds of $$ less. I trust this guy and his work. He got me 100% of my data back. He is just exceptional at what he does, period. I will recommend anyone who has HD failures go straight to Tom and no point shopping around. read more

My external hard drive crashed, with my life on it 8 days before my scheduled backup, late on a Sunday night. I found them on Yelp, went to the site, filled out the form, and the guy emailed me back, LATE on a Sunday night, within 7 minutes!!!!!!!!!!!!!!!!!!!!!!! I had already begun chugging tequila to contain the panic and he was just top notch. Seriously, I like my world tip top and I'm willing to pay for it (this is a way of saying I expect quality, diligence, and communication, and yes, I'm willing to pay for it) and they could not have been better. I've only ever wanted to give 6 stars once before and I would to these guys if I could. They could have charged me 10 times the price but they were honest and OMG I owe you guys. I got EVERYTHING back. Whomever wrote the poor review is either lying, nuts, or lying, or nuts................or nuts. USE THIS COMPANY! read more

Thomas was very professional and always available to answer any questions. He repaired my dead as a doornail hard drive for less than I expected. I haven't had time to reinstall on new computer, but he said 99.9 recovery which is fantastic. He's the best in town....heard this from many other competitors that they can't compete with his technology. read more

After 3 weeks this guy recovered no data for us, took it somewhere else 2 days got all my data, drove by this place to talk to them and I saw what they call "a lab" it right in the garage!! Really? Data recovery done in a garage? stay away from this place if you value your data, do a street view of this place 809 W Oltorf St Austin, TX 78704 read more

Two year old IMAC. Hard drive completely fried. Nothing backed up. Contained my son's first two years of memories in video and photo. Needless to say, they were priceless images for my wife and me. I called Tom in a very desperate moment (probably blabbering and not speaking very clearly in my distraught state), and he calmly listened to my drawn out version of how everything had transpired (despite the fact that it was a Saturday and IT Data Services was closed) and then explained in extraneous detail all of my options. Because of numerous complications and frustrations with Apple Customer Service, I had to call Tom back multiple times before I decided to use their services. Each and every time he was considerate and listened to my problem/issue/concern without revealing any signs impatience. Due to the fact that I live up at Fort Hood, Tom offered to pick up the drive from Compuzone where the warranty work was being done on the computer. In a matter of days, IT Data Services completely recovered 100% of the information on my hard drive for a very reasonable price. They saved it to an external and sent it to me 2-day FedEx to let me look through the drive and make sure everything looked satisfactory. Once I confirmed that it was a complete recovery, they dropped the hard drive back off at Compuzone. Let me also mention that although Compuzone is only a couple of blocks from IT Data Services, many stores would have charged me for the convenience of the pick up/drop off. IT Data Services, on the other hand, offered to take care of it before I even had to ask. Overall, the technical competence of the staff at IT Data Services is without question as you can read in the other reviews. That is to be expected from a company in this niche market. It is really the attention to the client that sets this company apart from so many businesses these days. These guys appreciate the value of satisfied customers and will do everything in their power to make one of you. read more