All I have to say is due to the staff me and my husband were unable to share a peaceful passing for…read morethe love of my life. I wouldn't take my dog here!

My husband spent his last days here and we had no complaints. It's not as fancy as some but his…read morecare was good, the food was excellent and they handled his passing with grace and dignity. This was in 2014 so things may havae changed but we were very pleased.

I'm surprised by the 1 star reviews! My family had a wonderful experience there. We moved our…read moremother there from Wildewood Downs, in Columbia SC to be closer to my brother. (WWD was a huge disappointment!) Our mother was at Quail Haven for one year and it was a huge improvement! The staff are friendly, attentive, eager to help and please. We asked about an exercise program (which they didn't have) and the activities director made it happen with in the week! The social worker responded to all my emails and questions promptly and satisfactorily. The CNAs loved our mother and cared for her very well. Our mother passed away peacefully there and the staff were caring in dealing with us after her passing. Highly recommend.

I thought I had previously posted a review for Quail Haven but can't find it. Our parents were…read moremoved to Quail Haven from Elmcroft when our father needed more care and as his needs increased from assisted living to skilled nursing. We moved our mother to Quail Haven when a place opened up in their assisted living (the Cardinal) so that our parents could be at the same facility even if not in the same building and our mother could be taken to visit with our father. Our father died there in November 2022. His care was maybe acceptable but one thing we and our separate aide we had always kept had noticed was that nursing staff usually congregated at the nurse's station to talk. The staff at the Cardinal were generally good however there were some questions. Our mother had developed a half a golf ball sized callous and pressure wound while there and had skin issues on her feet and legs. Additionally the head nurse was telling us that our mother was becoming combative and needed skilled nursing care (she did not, she needed memory care which they said they were trained to handle). Our mother had relatively high functioning dementia and Quail Haven couldn't or wouldn't properly address her needs. Fortunately, we still had our aide that we continued to pay for to look in on her. Quail Haven informed us that they were moving our mother to skilled nursing over our objections (they had done an assessment at the time she had a UTI). First, they proposed on moving her into the room that our father was in before he died and we said no way. Once they did move her into skilled nursing she was basically isolated in her room 24/7 and they eventually put a plastic ankle bracelet on her leg (even though she had bad skin issues at the time and the bracelet would irritate her skin more) because she was supposedly an "elopement" risk. She needed a walker to walk and she couldn't walk more than about 100 yards, and that's being generous. At the skilled nursing part they continued to say our mother was combative and was a flight risk. For some reason they did not use the shower in her room but used one at the end of the hall, and she would apparently get aggravated over that and who could blame her for not wanting to be wheeled down a long cold hall in a bathrobe to get a shower and come back down the same long cold hall while still damp. We asked why they were having so much problem because our aide didn't have the same problems and we requested that their staff be in the room when our aide was there since our aide was supplemental to their staff and was not supposed to replace their staff. We wanted their staff to learn how our aide was able to get our mother to do things without a fight or drama. They eventually agreed (after getting defensive and saying that their staff were trained and didn't need to be trained by an outsider (my words)). They never did have their staff learn from our aide how to get our mother to cooperate. She had dementia and putting her in skilled nursing was about the worst thing to do. We got her out of there as fast as we could and moved her to Fox Hollow's memory care unit called "A Bridge to Rediscovery" where she did well until she died in February 2024. I can't say enough good things about Fox Hollow. Their memory care unit was 180 degrees from the poor treatment she received at Quail Haven. The best person at QH was the one who did the billing, etc. Their doctor seemed to just rubber stamped the head nurse's recommendations without an independent assessment or review and hadn't realized that our mother had a UTI when they did their assessment that reportedly said that she needed to be moved to skilled nursing.

The standard of what healthcare should be --…read more Terra Bella of Southern Pines is truly a remarkable place, and I speak from personal experience as someone who has had a family member live there. Choosing a retirement community and nursing home for someone you love is never easy, but Terra Bella exceeded every expectation and gave our family something priceless--peace of mind. From the very beginning, it was clear that this was not just a facility, but a true family environment. The care my family member received was exceptional. He was treated with dignity, patience, and genuine compassion every single day. The staff didn't just "do their jobs"--they formed real relationships, took the time to understand his needs, and cared for him with a level of kindness and attentiveness that went far beyond what we ever expected. You can feel the warmth the moment you walk in. There is a sense of love and respect throughout the community that is impossible to fake. As family members, we were also cared for--kept informed, welcomed, and reassured. Knowing that my loved one was safe, valued, and truly cared for brought an enormous sense of comfort during a very emotional time. The residents at Terra Bella are given thoughtfully planned daily activities and events that genuinely enrich their lives. These aren't just ways to pass time--they stimulate the mind, encourage connection, and help residents feel engaged and purposeful. It was clear that every activity was designed with intention and respect for the residents' well-being. The staff deserves endless praise. They are patient, nurturing, and deeply compassionate, even in challenging moments. Their commitment to quality care shows in everything they do, and it made a lasting impression on our entire family. Terra Bella of Southern Pines is a beautiful example of what quality healthcare should be. It is a place where residents are not just cared for, but truly loved--and where families can trust that their loved ones are in the best hands possible. I will always be grateful for the care my family member received and cannot recommend Terra Bella highly enough.

From the owner: Welcome to TerraBella Southern Pines. Our Assisted Living and GLOW℠ Memory Care community brings…read moretogether a host of desirable features and amenity offerings that are perfect for empowering fun and recreation, personal enrichment, socialization, health and wellness and so much more.