TEN STARS if I could! Such AMAZING customer service from David!! I had called him earlier in the…read moreday to find out if they had Dansko clogs in stock. I described to him what I was looking for, and my size, and he confirmed that they did. This was my very first time visiting Walk This Way. I don't live in the area, but I will go OUT OF MY WAY to shop here again. David was very busy when I walked in. Regardless, he greeted me as soon as I walked in the door, and remembered our conversation from earlier in the day. He took me straight to the clogs I was looking for, and showed me similiar styles that he anticipated I might like. He then promptly brought me the clogs for me to try on, and kept checking back in with me. He helped me to confirm that I had selected the correct size. His customer service is STELLAR! This level of excellent service can no longer be found ANYWHERE! Not at Nordstrom's, Bloomingdale's, or any other high end boutique or department store. Now let's talk about the store itself. Many brick and mortar stores have closed their doors. Their products are only available online. The brick and mortar stores that still remain open, don't even carry 10% of what's on their website, in the store. No chance to try before you buy, and forget about picking something up at the last minute. Walk This Way is a GEM!! Not only are their doors still open, they actually carry their products IN STORE! And in multiple sizes, colors, etc. Walk This Way is like stepping back in time, when the world was a more kind, gentle place, and when you could actually go in a store, find exactly what you need, and buy it!! I highly recommend!!

Can't believe I hadn't done a review for this great shoe store. They have many of the top brand…read morecomfort/good for your feet shoes. They have a customer loyalty program and send you a 15% birthday card. I came in to replace my suede Dansko shoes. That was a $22.50 discount on a $150 pair of shoes. The shoes were ordered and came in quickly. Service is great with plenty of free parking behind the store.

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Friendly staff and a well organized store. They have a great system regarding looking for sizes…read more Everything is stacked neatly and in order by size. Didn't really find anything for me this time but had a great experience and everyone was super helpful

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Called 3 times. No one ever answered the phone. I've been to this location the music is loud. But…read morein the past I have at least a live person answer my calls. Their customer service is closed in the weekends. If you are trying to get answers quick physically going to Glendale can be a hassle because of the drivers and parking. A manager or someone should be available to answer the phone.

Sidney was a great and honest employee, she convinced me and help me knowing that I have problems…read morewith my feet wearing particular shoes, I appreciate her honesty and her services we need more people like her.

I forgot the salesman's name, he was super cool. They didnt have what i was looking for. I was down…read moreto try some on, they were out of my size. I loved how the Tiffanys looked. They dont carry AirMax 90 which are the only ones I wear basically. This is a high end store.

Great service, selection, and value. Staff is nice and helpful. Brought in some shoes for them to…read morelook at and they gave a honest assessment and valuation of them. They have cool and rare gift ideas for all ages. Maybe i'll get those Kobe Grinches one of these days.

Visited the store to make a few returns; the return process was smooth as we had our transaction on…read moreour app. The store is in the smaller side but Tory made our experience smooth. The selection at the store are not much but you can easily make an online purchase to be ship to your home for free. Parking to get to the store can be difficult. But it's not impossible. No bathroom inside the store.

I had a very disappointing experience at the Nike Glendale store…read more I brought an online order to the store for a return on the 60th day after the delivery date, which is within Nike's published return policy. The store manager refused to accept my return, insisting that their store counts 60 days from the order date, not the delivery date. I explained that Nike's website clearly states the return window is based on the delivery date, but she replied, "That's my store policy," and told me to call customer service if I didn't agree. I called Nike Customer Service, but unfortunately the first representative incorrectly supported the store manager. To verify the policy, I called two other nearby Nike stores, and both confirmed that the 60-day return period starts from the delivery date. I then called Nike Customer Service again and spoke with a different representative, who also confirmed that the official Nike policy is based on the delivery date. I took my items to another Nike store, where they accepted my return immediately with no issues. This experience was incredibly frustrating and a waste of my time. Customers should not have to make multiple phone calls or drive to another store because a manager doesn't know or doesn't follow Nike's own return policy. I hope Nike provides better training to ensure customers receive accurate information and consistent service across all stores.

I live closer to the Granada Hills TJ Maxx but always make a point to stop at this one when I'm in…read morethe area. It's one of 2 in the region - the other being Westlake Village - that have the best selection of Runway/Couture items. Household selection kind of lacking though. But if you are looking for discounted designer, this is one of the places.

This TJ Maxx location has a lot of name brands with outstanding prices. Everyone is helpful and…read moregreets you with kindness. This store has a good selection of clothing, housewares, kids' clothes, etc. You can always find something here. Easy parking.

I love "Undefeated" as a brand! But the employee who I had the unfortunate experience to engage…read morewith on 5/2 was very rude and unfriendly. I walked in the establishment and was not greeted. The gentleman with black reading glasses came from the back and had a cold stare and did not offer any assistance. He stood by the register and said absolutely nothing. He had a mean look on his face and did not provide any helpful service. He was 5'8, Latino and had black clothing on. I will never visit this store location again due to this experience.

The place is easily located albeit my apple map had me going in circles around the wrong block…read more Once I figured out where they actually were it was easy to get toon Brand. The store is very clean and spacious and offers a wide variety of items for anyone to choose from. What I was most appreciative of was the service. They didn't have what I needed, size wise, but they made calls to locate what I was looking for and I was very thankful! The selections are plenty and the prices are just right. Definitely will shop here again.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

I had an awesome experience here, and a big reason why was Andrew. He greeted me with a welcoming…read moresmile, made me laugh, and had such a positive attitude the whole time. He was friendly, helpful, and made sure I had everything I needed without making me feel rushed. You can tell he genuinely enjoys helping people, and that kind of customer service is hard to find these days. If you stop by, I definitely recommend asking for Andrew!