Jim called us back within 1 1/2 hours, he came the same day to address our plumbing issue. He was…read moreprofessional, very communicative, sent photos, fixed the issue immediately and let us know about other issues for the future. He came when others gave us dates for the next week or didn't respond. We would use him again. He also was reasonable and his payment options was easy. Highly recommend.

We were in an absolute dire straits with our issue and I called and was immediately accommodated…read more The price was fair and the job was well done. I would recommend his service to everyone who asked.

Called on a Saturday for a clogged sewer line. Estimate given of approximately 2k and they "can't"…read moretake credit on the weekend. Cash or check only, in 2025. Call literally anyone else.

We have used these guys twice! Both times they came to our…read morehouse the same day! When we got help with our gas line the guy was in and out. When we needed plumbing help, our guy fixed it and then showed me what to do if it happened again to save us money. Both times prices were reasonable

Everything was good. Person who scheduled service was pleasant and service was scheduled for same…read moreday I called. Service person was knowledgeable and pleasant - and made sure problems were repaired. Would definitely recommend and use again!

I recently bought an Amana PTAC unit to replace a 16 year old…read moreunit and found out after the purchase and installation that apparently the manufacture's warranty had expired even before I had it installed. I was never told by R&J Ertel that it was being sold without a warranty. Now they won't service it under the warranty and I have been unable to even talk to them. Every call goes unanswered. Beware! Make sure there is a warranty on any product you buy. Don't assume it comes with a factory warranty. I have dealt with R&J Ertel for over 20 years, but never again.

Richard is proffesional, courteous , respectful & very knowledgeable . He explained everything as…read morehe worked and educated us on our furnace as to make the best decisions for our situation. This company is prompt, trustworthy and reliable. We feel so much better knowing we have them to call when in need

Richard was incredibly pleasant and immensely helpful. We had a pipe issue with my well pump that…read morehe quickly diagnosed and repaired, and on the same day I called! When all others were busy, even days out, he made time for us. Otherwise, we'd either have no water or a flooded garage, not a great choice! I can only speak to his plumbing work, but I trust the service and timeliness translates well to heating and cooling work. In addition, the price was more than reasonable for same-day service.

Best move I made to call Jim!!!! He's one contractor that is reliable! He was prompt, professional…read moreand got the job done right! It's great to have heat again and he was so reasonable with his charge. Thank you Jim. I will recommend you to everyone!

From the owner: Tankless water heaters and high efficiency heating systems.read more

My hot water heater was leaking at 3:00 pm when I phoned Randy. There was already a puddle of…read morewater on my basement floor. Randy came and shut off the water and called to order a new Gas hot water heater with power vent. He ordered a commercial grade water heater which is made better and will last longer. I appreciated that. He & Bobby were at our home the following morning before 8:00am to install the new gas hot water heater. I had been told by another plumbing & heating company that I would need to have a new sewer line installed outside due to the terra cotta pipes slipping and trapping the toilet paper & waste. I had asked that company twice to give me an estimate but they never did. Randy used his camera to look and he showed me that I could wait a year. We also had 2 water pipes in our front yard that stuck out of the ground with grass all around them. Our house is very old and use to be a duplex which is why there are 2 water pipes. We could not mow over them. I asked Randy if the pipes could be lowered. He checked them then called the Williamsport Water Authority and told them of our situation. The following day 2 fellas from the Water Authority came and lowered the pipes and replaced one broken cap. We had also been told that we needed to have a new chimney installed. Since Randy is a Master Plumber he said that we did not need a new chimney because our furnace and gas hot water heater both have a power source that vents outside which is sufficient. Overall, very pleased with Randy at Pipe Doctor. Would absolutely recommend this company!

They couldn't fix my AC charged me $175 and refused to come back. Wish I hadn't paid the billread more

Responded quickly when we called about a problem. Was knowledgeable and fixed the problem at a…read morereasonable price

From the owner: We are your local Plumbing and Heating contractor who ensures customer satisfaction is our number 1…read morepriority. We do all repairs, installations and services for heating, furnaces, boilers etc. Also all plumbing installation, service and repairs as well. PA # 150328

So to replace a sump pump is over $700 with this "business" They bring one of their cheap products…read moreto install, no estimate given on the cost but you have to pay the day they do the work...I should have learned from the last time they were at my home, when all the technician did was play on his cell phone, left his phone charger too. Anyway, there was no paperwork left on the pump, or no other information as to the warranty on their work.

Had a clog, called on. Wednesday morning, they sent someone out Friday morning. 3 days later,…read moreclogged again. Called Tuesday morning and couldn't get anyone there u til Friday morning unless I paid for after hours service. Plumber came Friday morning with a camera and said we had a broken septic pipe in the basement under the kitchen floor. Had to pay for the camera service and to unclog the pipe a second time. Left and said someone from the office would call to send someone out to give us an estimate for repair. It has been a week and a half and never heard a thing from them. Meanwhile, we had no use of laundry machine, showers or toilets in our house with a handicapped person who also has a nurse come in every week for wound care and no use of facilities