Last night, I had an accident while crossing a bridge on a narrow road. I slowed down as I approached the bridge, but unfortunately the driver coming the other way did not. They clipped my side-view mirror, and although I stopped, the other driver simply flipped me off and drove away. I called the police and filed a report, but without the other party being identified, the repair costs would fall on me. When I got home, I called Marc at Quality Auto Body. We had used Marc about a year ago after my wife's car hit a deer. Back then, we simply dropped the car off, and Marc handled all the insurance paperwork, making the entire process incredibly easy. When we picked the car up, it looked perfect. Regarding the mirror, Marc told me to stop by the next morning so he could take a look. Fortunately, I still had all the parts, and the mirror glass itself wasn't broken. Marc spent a few minutes looking at the dangling mirror before deciding to have one of his technicians check it out. About 15 minutes later, I was handed my keys and told everything was fixed. I can't thank Marc and his team enough. I had gone from hearing that a replacement side-view mirror for my Toyota Tundra could cost more than $1,500 to having everything repaired in just a few minutes. I actually felt a little guilty because Marc refused to accept payment for the work they did. Even though it was a quick fix, having that extra stress taken off my plate meant a lot. As I told Marc when I was leaving, he and Quality Auto Body are my go-to auto body shop. This experience only reinforced why I trust them so much. It's refreshing to know there are still people and companies out there who genuinely want to do right by their customers. read more

I cannot recommend these guys enough, absolute top tier customer service and work. Let me preface this by stating I've never been in an accident or had to deal with insurance before. My basically brand new car was hit while it was parked in my driveway and after calling my insurance for the first time, they provided a list of recommended shops. I saw Quality auto body listed high up in the ratings and now I know exactly why. From the first moment I spoke with Marc the owner, I knew I would be in good hands. Marc walked me through every step of what was going to be done and explained the process in detail, which for a first timer was extremely valuable information to me. He handled pretty much everything with the insurance/rental for me, the initial "assessment" by the insurance was 3.5k and Marc made sure to fight for fixing everything that was damaged, which ended up being a total of 11k. When I went to drop off the car, they had already handled getting me a rental and he updated me every step of the way during the process. When I went to pick it up, I simply handed him the keys to my rental and they took care of the rest. My car was detailed, washed, waxed and looking like the first day I purchased it, he walked me around the car and explained all the work and the guarantee of his work along with it. Got a customer for life (lets hope no more accidents though) and I will happily refer anyone in the future to Quality Auto Body. Marc does top tier work, but his kindness and willingness to take the extra time to explain everything to someone who is absolutely ignorant about cars/insurance etc is also exceptional. read more

Marc definitely has the correct name for his business. I was rear ended and brought my SUV to Quality Auto and I was immediately met by the owner, Marc, who walked right to my vehicle and gave me a very descriptive overview on what was there besides the obvious dent. The next day he helped me by getting on a conference call with the insurance company and literally was more in tune with the process than they were. He directed them on all aspects , including having them set-up the rental to be waiting at his shop when I got there to drop off mine. During the repair he called me multiple times advising me on the successful progress of my vehicle. Upon picking it up, I almost didn't recognize my Rav 4 where it was completely detailed and looked brand new, inside and out. Remember I was rear ended and the detailing was an amazing add-on for the customer. BTW, as we were inspecting the vehicle, there was a small spot that he noticed (spot of polishing material), he proceeded to have the detail guy come out and buff it out perfectly in about a minute. In summation, as you probably can tell already figure from my review, Quality Auto body will be recommended to my family, coworkers, friends and ANYBODY reading this review. Do it , you will be very pleased. Mike Papulis 07/07/2026 read more

This is a first-class auto repair shop. For context, my family and I used Quality Auto Body on multiple occasions over the years back when Gary D'Alessandro ran the shop. Marc Bourgeois is now at the helm and clearly carries on Gary's legacy of doing the job the right way and "living the dream." Marc was highly communicative and transparent throughout the entire repair process. This job entailed bodywork, paint, replacement of blind spot radar sensors, and recalibration of multiple critical safety systems. Marc handled all the moving parts here without issue. A note on going above and beyond: I asked Marc to replace a trim piece on the front end of my car, completely unrelated to the repair he was doing. I told him I would pay out of pocket for parts and labor. Marc covered the cost of the $220 OEM trim piece from Mercedes and installed it for free. It's rare to see this level of client service anymore. I'm very particular about who works on my cars and recommend Marc without hesitation. My car was in showroom condition when I picked it following the repair. Care, competence, and trustworthiness underpins the business here. Thanks, Marc. Wishing you continued success in Holliston. read more

Marc's the best! I have followed him over the years, and now finally to his own business. He makes the process simple and educational. He brings the experience of this craft to your vehicle. The quality of work is top notch. Marc has the experience servicing damage to your vehicle, but also the official certifications in specific luxury brands (from the brands themselves), so you can relax knowing that regardless if you drive Ferrari, Mercedes, Tesla, Range Rover,... or a just a Chevy, he will make it look like new. He will also help you with the insurance issues, and educated you along the way. Love the guys at Quality Auto-Body in Holliston, Massachusetts! read more

I had a run in with large rock and tore a piece of siding off my car. I stopped in to make an appointment to get my car fixed. Mr. Bourgeois was very kind and told me to bring the piece in and he would see if it could be fixed rather than ordering new. I did and he had his crew had it fixed within an hour. His crew was very qualified and worked very efficiently. I was very pleased with how it looked and even with the cost of the repair. I highly recommend Quality Auto Body for their excellent workmanship. read more

Quality auto body is the best there is. All the reviews here praising Marc are true. I got into an accident not too long ago, and Marc made the entire process from beginning to end seamless. Everyone knows it can get overwhelmed when it comes to dealing with insurance and rental cars. But Marc made it so easy for us as customers. You can really tell he cares about the work and his customers. We will for sure refer everyone we know to Marc. 10/10 would recommend. read more

I needed some minor cosmetic work done to the hood of my car. Not only did I get quoted an unbelievable price, the owner of the business (Marc) was so friendly and incredibly helpful! It's nice to get the sense that you can trust the information and suggestions! I would bring my car back for any Auto Body work needed in the future! read more

My truck had a small issue from a repair many years ago. Gary of Quality Auto Body in Holliston fixed the issue at no charge. Very impressed with the quality of repair and will use them again if I ever need body repair in the future. His shop has a number of classic cars under repair so you know the quality of work is outstanding. read more

It was great working with Marc and his crew at Quality Auto Body. Marc always explains everything to me and keeps me updated on the progress of my car. They made my tired looking car look brand new! I love Marc's sense of humor and compassion. THANKS Marc and Everyone at Quality Auto Body!!! read more

Literally one of the best auto repair experiences I've ever had in 40 years of owning cars. Gary treated my problem as if it was his problem; Fixed it properly and incredibly promptly at and amazingly reasonable price. My experience with quality auto body and Holliston could've been better. read more

Highly recommended bringing any vehicle for service or for a detail mark and his team go above and beyond customer service to get the job done from fixing minor dings or if you looking for a detail of any type I would highly recommend going to see mark and his team are A++++ read more

Wanna thank Mark from Quality Auto Body for the paint match on the Dyna. Did an amazing job matching the blue pearl on the fairing and side covers. If you want better than OEM quality and customer service go see him couldn't recommend him enough ! read more

Highly recommend. After a recent car accident, Marc arranged for the car to be towed to his shop within 20 minutes and helped us navigate the insurance process. He was knowledgeable, flexible and very accommodating. A pleasure to work with. read more

Thank you Marc for the great service I received at Quality Auto Body this week. You took the time to show me what my car needed. The repairs to my car were done well and quickly as promised. Definitely where to go for Quality Auto Body work! read more

I had a great experience with Quality Auto Body Shop, Mark was so easy to work with he was kind, explained everything well and was great with communication. My car was repaired much faster than expected and I am so grateful for his help! read more