Car side rear window completely shattered one day recently when knocked by a metallic object when it was really, really cold out--kablooie! What a nasty surprise. Anyway, I came here after being appalled when my insurance agent suggested a place that told me my window was "hard to find" and it would take 5 or 6 days to obtain it! Instead I called my mechanic, who said he always used this particular branch of Quality Auto Glass. I called them up, they quoted me a price a bit less than the place the insurers recommended, didn't give me any nonsense about my very common car's window being hard to find, and gave me a time slot for the next day! Car window was replaced in less than 2 hours while I hung out nearby at a coffee shop. Presto-chango--less than 30 hours after the window broke, it was replaced expertly by these folks. I heartily recommend them and will alert my insurers that they need to change their default window-fixers! read more

A crack near the edge of my windshield meant I needed a whole new one. I made an appointment on Monday, dropped off the car on Tuesday, picked it up two hours later. Easy. Ask about any current deals (like the one on yelp) when making an appointment, you might get a free discount. read more

These guys were great! My window had been smashed overnight by a prowler, so I called around to a couple places the next morning for a replacement. Quality Auto Glass offered the lowest price AND they could see me at 12 noon that day. I brought my car in, they fixed the window and vacuumed the entire inside of my vehicle within 2 hours. They also offered to help fix the side of my car (I had a scrape on it) since they weren't too busy. I'd recommend these guys to anyone! read more

I've had these guys fix chips in my windshield and replace whole windows that unfortunately shattered. They are really nice guys and were super quick with my car. I haven't had any problems with their repairs, I would definitely recommend going here! read more

Great people! My car window was broken into over night and they were able to make an appointment the same day. Got it fixed quickly and priced better than competitors. Highly recommend read more

I got a rock chip in my windshield and wanted to get it fixed before it spread. I called around to get the best price and these guys had a great deal! When I called though, the man who answered seemed less than enthusiastic about answering the phone so I didn't have high expectations for great customer service. However, when I arrived, I was immediately greeted and they got me in and out of there in 15 minutes at the longest even though they had other customers! I was pleasantly surprised and I recommend them to anyone in the Seattle area who need a quick rock chip repair! read more

Called this shop on a Friday about getting a rock chip repaired in my windshield. They told me to come in Monday and it would take about 20 mins. When I got there it was very busy, but when I explained that I had called previously they took care of me immediately. While they were taking care of the rock chip, I called and filed a claim with my insurance which covered the cost. I was out of there in about 15 minutes. Thanks for the speedy service! read more

They are great! I just had an appointment and i had no place to go while they were working on my car. So they worked on my car extra speedy so that I don't have to wait there too long... how nice of them! It ok them 20 minuets!!!!!!!! I waited 20 minutes. My car was perfect, they were professional. I would definitely go back there and recommend! read more

Friendly and super service. Installed a new windshield in our Audi S6 and detailed the car yesterday. The car came back looking like new and it is an 1995. read more

What can I say except that Mike and his crew are life savers! I had been searching for the past 6 months to a year for someone that would take the time and energy into replacing my '72 Karmann Ghia's glass and rubber. I had been let down quite a bit by people that agreed to do the job, but gave me the run around. I am so grateful for the work, energy, time and care that these guys put into my car. Mike's cheerful and friendly demeanor truly put me at ease. I felt like I was in good hands...I would 100% recommend them to anyone! Thanks a million! read more

Super fast service on a Friday afternoon. No problems...repair of small ding in my Volvo windshield appears to be fine. Around $50, which seems reasonable. I called around noon, they got me in right away, and had the repair done in less than 30 minutes. Both guys who dealt with me were friendly and professional. read more

This place is awesome. They took care of windsheild in record time when I was in a bind. Everyone who works here is friendly, fun and good at their job. Could not be more convenient. Thanks. read more

The sunroof on my 4-Runner stopped mid-way and so I brought it to Toyota to check out. They closed it and gave me an estimate of $1500 to replace the entire thing and said it was shot. I called Quality Auto Glass and Brad told me to bring it in so he could take a look at it. He opened it up, greased it, and it now works. No charge. What GREAT customer service! Highly recommend using them! read more

A really great group of guys who know their art. They are able to do all of it. A++

Wonderful Service. Called in and arranged to drop my car off after hours. They fixed the car while I was at work, I paid over the phone and picked my car up with a second key, again, after hours. They performed quality work and even vacuumed up the glass in and around the door where the window was broken. A pleasant experience overall and my only complaint was that my window was broken in the first place :) read more

Great experience. Called frantically to get a crack and a chip in my windshield fixed on a Friday at the end of the day. The owner was more than happy to help. He did his best to try and work out a time that I would be able to get there not too late but around closing time on a Friday afternoon. He was very helpful, stayed late and I would definitely be going back to get another problem repaired. read more

The Summary: I highly recommend Jon Chiarappa's Quality Auto Glass. Great service, transparency in pricing, and high quality work completed on time. But there's more to this than just that... The Story Begins: I bought an older car several years ago. It was a relationship meant to be. It was sort of like finding that SHIVERING LITTLE HOMELESS DOG in the rain. His ear is beat up a little, his tail is crooked, and he has a cloudy eye. There's this pause, and a moment of mutual recognition, and you decide you have to take him home. That was my 86 charcoal gray Astro travel van. I drove it home that first day with two long cracks in the windshield, one vertical, one horizontal. There was a tiny little third crack starting in the upper left. Like a young sapling, it grew a little with each passing season. But then it took a turn for the worse, right into my driver's side field of vision. (Here's a little tip FYI: windshield cracks are certainly bothersome, but they become a LEGAL LIABILITY punishable by a hefty fine when they obscure the driver's vision of the road. This is a good thing. Keeps us all a little safer. But don't get caught breaking the law, or you'll pay a big fine, and still have to pay for the windshield replacement!) It was finally time to BITE THE BULLET and get the glass replaced. I started by calling my insurance company, to whom I had been paying a little extra every month specifically for windshield replacement over MANY YEARS, knowing this day would eventually come. The insurance company acted quickly, set up a claim, and scheduled me an appointment with their preferred "chain store" of auto glass repair. I did a little research into my options, read some reviews, made a couple calls, and discovered I had been doing it wrong. ~~~ Here's a pro-tip for the next generation: Before calling in a claim, figure out what your deductible is, I called Quality Auto Glass for an estimate. They give VERY ACCURATE ESTIMATES before the work begins. In many cases, the cost of the repair is LESS than the deductible, as it was for me and my van. I tried to cancel/reverse the insurance claim. No-can-do. Even though the GECKO was happy to not do any work, it remains on my record as a resolved claim. I was told that may or may not result in a rise in my rates. Dishearteningly ambiguous. Boo. ~~~ Time was of the essence. I was gearing up for a road trip departing in 2 days. It was the week of Thanksgiving. Jon and his team fit me into their schedule the next day and even finished ahead of their predicted time. The new glass looks great, and the scrappy dog has a little more pep in his step! The saga continues... So after several days and hundreds of highway miles of rainy wet weather, I noticed some water leaking into the cabin. I got so worried. WHAT DID THEY DO!? Was is repaired correctly?? If you've ever had a lovable old thing, especially a vehicle, there's this weird phenomenon where the car can run on bubble-gum and shoestring repairs for years, and then you go in to professionally fix something, and it starts a CHAIN REACTION of other things that now need to be fixed. I got so nervous that I was about to begin walking this lamentable path. So I bring it back to Quality Auto Glass to have a look and get some answers. Jon has seen hundreds of cars repaired, and every variety of issue. Leak repair is one of their specialties. Jon wisely and quickly saw where I was coming from and personally took the time to show and explain the repairs that were done to my vehicle. He did a leak test right in front of me and COMPLETELY SATISFIED me that their work was solid. He put me totally at ease with his shop's work. Then he took customer service a step further. He looked in the area where I had discovered the leak and noticed the rubber seal around the passenger door was loose at the top and coming separated from the door frame. I was a little embarrassed for not catching that myself, but also very relieved to have an explanation. Mystery solved! Maybe it was compassion for my love of this old dog, or perhaps just impeccable customer service, Jon DID ME A SOLID and put some special goo on the gasket and fixed it. After a month of driving in wet weather it's still all good. He even recommended a DIY treatment for my aging moon roof seals. My only CRITICISM is that when I picked up my car after the windshield replacement, there were chunks of old rubber seal strewn about my dashboard and floor. I'm sure that wasn't Jon, but probably someone else on the team rushing through their work. Attention to detail and cleanliness, even on an old worn our car like mine, affects customer trust. Jon displayed the good old-fashioned service we all want to experience. While I hope to not need his services any time soon, I know I'll be coming back to Jon when I do. And I just noticed a little windshield crack starting in my wife's car.... read more

Mike and the staff at Quality Auto Glass are awesome! Fixed my chipped windshield in under an hour for a very reasonable price! They are friendly, family owned and operated with the convenience of a detailing shop next door! We are lifetime customers now!!! Thank you again for your incredible service! read more

Car window got smashed in downtown. Went here because of the great reviews and wasn't disappointed. I got an appointment same day I called and even gave me the price before going in. They got it replaced and cleaned up within 45 minutes. Staff was friendly even though you could tell they were super busy. I would recommend this place to anyone. read more

AWESOME!!! I honestly couldn't have found a better place, seriously Mike the owner is a great craftsman and a better human. Replaced my very difficult boat glass that had to be basically made from scratch, even the place i bought the boat from and the maker of the boat Sea Ray didn't know what to do. Well, he effortlessly solved my problem came to my place to put it in and handled all the difficult insurance claim procedure. Truly a blessing i will send all my friends and family to him. read more

Fair price for a replacement driver side window, which was smashed in after a break in. Was able to see me the day of, and completed the work under the estimate time. Terrific customer experience, and very friendly staff. Will recommend others to come here I. The future. Oh, and the window looks great! read more

Quality auto glass took over some clients from the professional auto glass on 107th when they closed. We were just as happy with these guys as we were them. Got me in same day apt for windshield replacement and was done in one hour! Same exact windshield style as our stock windshield- overall very satisfied with service and product! read more

Great service! Very helpful, quick, and friendly! Also very affordable. Got my window busted out while at work, called to schedule a repair right before they closed, they quoted me for the next day. Was in and out in no time at all. Will definitely use them again for any window repair read more

Quality Auto Glass did a wonderful job at fixing my drivers side window after it was broken into. There were parts inside the door that were messed up too, and Mike went out of his way to show me I needed more repairs and told me what to say to the insurance company so they would understand and approve for me to have more work done. Mike is very friendly and nice and explains everything in a way you can understand it. Also they vacuumed my car, which was a nice surprise:) read more

I got a quote over the phone. They were able to replace my windshield on time with the same given estimate. They would guarantee their work for life. No complaints what-so-ever. I would definitely go back to them again and recommend them for others. read more

Owner Mike Renstrom kindly opened up his shop on a Sunday to fix my dad's windshield seal so they could drive back to Spokane the next day. He not only was incredibly friendly, he figured out what was causing the damage - an improperly installed seal - and fixed it with the correct one so it won't happen again. We really appreciate you coming in on your day off to help us. Talk about great customer service! Thanks Mike! read more

I had a good experience with these guys. I brought my pickup to get a new a leak repaired. The glass was old an pitted. They told me that it would be about $120 to repair and there really was not long term guarantee. I am a builder and I understand the difficulties when it comes to leaks. They also told me a new windshield was $$220 with a lifetime guarantee. Since the glass was old and pitted, I went with the new glass. I also asked the price of a windshield for my wife's CRV. Hers just had a big rick hit it and crack it so it was in need of replacement. They gave me a multi car discount. :) In stead of me waiting until my son woke up from his nap the owner drove me home and I returned in the early afternoon to pick up my pickup, dropped of the CRV and that was done be the end of business day. Worked out well! read more

Mike was awesome. Our car got broken into, and unfortunately because our car is old and weird, the glass they broke is a part that's only available used. Mike was super helpful with tips of how to find the part. He also offered the option of putting in a temporary plastic piece in case the part took a long time to find. We found it online after a bit of a search, had the window sent directly to the shop and they were able to take care of us ASAP, no problem. It cost a little more than the estimate because of the condition of the used glass but mike had warned us that might be the case. The window looks great now. This was a really great experience, especially after the other place we called basically said "we don't have that part" and hung up on me. read more

Yes, this place is FANTASTIC. I was welcomed the minute I arrived. I had the paint sealant done and my car is even more beautiful. I didn't expect anything more than the paint sealant but my car was cleaned and wheels cleaned. I absolutely would come back and I took a price sheet so I could see what else I can have done. I walked away feeling as if I needed/wanted to pay more. The work was great, I plan to tell everyone. This is the place to come!!! Oh, I didn't mention, I was there I feel like a minute. It didn't seem long at all. I'm soooo happy I came to Pacific Auto Detail!!!! read more

We had someone break the side window of our car, behind the driver, during the night. I called Quality Auto Glass in the morning, they quoted me a decent price and said they could have it fixed that same day. Took it in after noon, picked it up by 3pm. New window looks and works great, they vacuumed up all the glass. Super friendly, would definitely use again and recommend. read more

Great friendly and affordable service. I had called around for a few quotes yesterday to replace two broken passenger windows. Pretty standard stuff. John was super accommodating and easy to work with. I made my plans to bring my car in at 3:30. When arrived, Justin helped me. He said it would be done by 6:00 and they whipped it out at 4:45 and vacuumed all the scary broken glass out of my car to boot. I have to go back for some additional service next week as they had to order some bolts as my car was a US model and not Japanese, but my car is secure and no rain can get in so I am a happy camper. I was having a rotten horrible day that began with finding my windows bashed out at 5:00am that morning and continuing with bank issues as I was struggling with my stolen credit cards and it really turned around. I really appreciated the awesome and kind service. Justin, thanks for all of your help in accommodating me and just all around being a nice person. You really made my day. My good karma was running into you yesterday! ;) Quality dudes all the way. read more

Great experience. Quickly replaced my windshield and gave great customer service. Highly recommend over the chain auto glass places. Thanks to my great experience I will definitely be using these guys for any future glass or auto detailing needs. Thanks guys! read more

Mike at quality auto glass is a life saver! Well, maybe not a life saver but he did save me over $700 dollars on my windshield and in my opinion that puts him in the same category! Background: Rock impact left a 10"+ crack emanating from the top of the windshield behind the rear-view mirror. Because the vehicle was a new 2015 Mazda CX-5 with rain sensors and smart city braking system the total cost to replace was $790+Tax. Unfortunately I had not updated my insurance to include a 0 glass deductible so I was looking at almost a grand of out of pocket expenses on a car with less than 2500 miles. After talking with mike (who has 20+ years of experience) he was convinced that the crack could be sealed and my pocket book saved. An hour later I was driving away with a perfectly repaired crack for around $80+tax. Most repair glass places would not have even considered such a repair and would have gone straight to a full windshield replacement. From what I saw and experienced while at quality auto glass it is evident that Mike treats every customer and their vehicle the way he would treat his own. If it doesn't require a full replacement you can bet that he will let you know and then proceed to seal it up with ease. In his office there is a plaque that talks about the importance of maintaining a good attitude and it is clear that Mike lives and works by this credo. I will be returning to quality auto glass for all of my future car glass needs! Thanks Mike! read more

Today is President's day. I left work early- at around two and noticed that my rear windshield had been broken. I called two glass repair shops and neither could fix my window today. When I called Quality Auto Glass they assured me they could get it done. One catch - they had to order my particular rear windshield. That's when QAG got a call saying that it could not be delivered today. Instead of pushing me off until tomorrow, when I need my car to make it to several appointments for work, the owner himself drove out and picked up the glass ensuring that my car would be fixed today - as promised. Who does that these days? I have to give it to Quality Auto Glass. Their customer service was top notch. They came through on their promise and delivered the goods. If I ever need to fix a window again you can bet I'll be coming back here. Thanks Mike Renstrom and the QAG team. You did good today. I'm grateful! DR read more

John and mike at quality auto glass did an amazing job installing my windshield , they were able to fit me the same day and get my car back super fast . The quality of work is top notch . they are very professional and courteous as well . I highly recommend quality auto glass for your glass needs . They also offer window tinting service :). read more

I woke up on a rainy Friday morning to discover that someone had smashed the front passenger window of my car. I tried to make an appointment with one of big chain glass replacement companies but they couldn't get me in until Saturday - what was I supposed to do with no window and street parking on a rainy day. I called Quality Auto Glass at 11 AM, they told me to bring my car in at 2, and I was headed home by 3. Not only were they super friendly and convenient, they vacuumed out all the broken glass in my car. Thanks, guys!! read more

Quality Auto Glass charges low prices - I figure I saved $50-100 getting my windshield replaced here - but it ended up costing me $440 down the road due to hidden damage my service shop attributed to the windshield work. My vehicle developed a leak shortly after I took it to Quality Auto Glass, but I dismissed it as someone spilling something on the front passenger floor - the water dried and didn't return until this year's very wet winter. This year, the floor soaked through and stayed wet. I took it to my usual service shop, and they found that the cowl under the windshield was cracked on the passenger side and leaking through the cabin air filter. The shop asked if the windshield had ever been replaced and suggested that work caused the crack. The shop also pointed out that the seal around the windshield was poorly installed - not seated properly along the sides. I took it back to Quality Auto Glass to give them a chance to respond and stand by the work if they agreed it wasn't up to par. To their credit, they acknowledged the side seal issue and offered to redo that work under warranty, but they vehemently denied that they could have caused the crack in the cowl, because they "don't remove the cowl." They even accused the shop of breaking the cowl and blaming it on them. They further claimed that the crack must have been far below the windshield if it was leaking into the air filter, so there's no way their work could have caused it. The shop saved the old cowl for me, because I wanted to see it before I wrote this review. It was obvious the crack had not been caused by the shop. There was dirt along the inside edges of the crack, so it had clearly been there for more than the day the shop had it. It was also obvious that the crack was directly in contact with the bottom edge of the windshield. The shop pointed out that there would be no way to properly seal the bottom edge of the windshield if you don't remove the cowl. Quality Auto Glass claimed they seal the windshield to the cowl just below the top edge of the cowl (read: not at the bottom edge of the windshield). My conclusion is that Quality Auto Glass very probably did crack the cowl, either when removing the old windshield or dropping the new one in. I think Quality Auto Glass saves time by not removing the cowl, which allows them to charge less. That doesn't have to create an increased risk of breakage, but I think it did in this case. It creates other issues - the windshield used to rattle when I drove, and since the shop replaced the cowl, that has stopped, which suggests Quality Auto Glass didn't seal it to the cowl very effectively. They certainly didn't know all that much about my vehicle, since they misunderstood how far down the cowl extended and how that related to the air filter. I most likely won't take a vehicle to them again - I will pay more to have it done through my usual shop, since they specialize in my make and model. [Note: edited review to update cost from estimate my shop provided to final amount billed.] [Update: A week after I posted my original review, I got a message on Yelp from "Andrew R." who turned out to be Mike, who's apparently the owner, offering to resolve things. I gave him my phone number. Four days later, he called. We played phone tag. A week ago, we connected. He gave a bunch of arguments as to why I was wrong. It was as if he hadn't really read the review, which was very thorough and didn't overstate anything - I've tried to be very honest about my level of certainty and how I reached my conclusion. Anyway, he offered to "split the difference." I said if he reimbursed the full amount, I'd delete the review. Either I incurred costs as a result of their work and Yelp users deserve to know that or I am made whole and have nothing to report. I never expected to get reimbursed after John (the manager) denied their work could have caused the leak. I wrote the review solely to help other people make an informed purchase. I'm not saying not to use Quality Auto Glass - just check their work carefully. I wish I had paid more attention to the sloppy seals and recognized the leak much, much sooner. Not that it would have changed anything - I think they still would have denied their work caused it.] read more

Price was competitive, work was done well and quickly. I had a windshield replaced and I was out of there in less than an hour.

I broke out the rear window of my pick-up. Called eight different auto glass companies in the greater Seattle area. John at Quality Auto Glass was the most helpful and responsive by far. Great price for replacement, so I scheduled the work. On arrival they were very friendly and took my truck in right away. Finished within an hour. Later there was a problem with the window. When I called John he had me come in so he could check it out. He said he was sorry for the problem that was caused by a manufacturer's defect. He ordered another window and scheduled a replacement date for me. They replaced the window and thanked me for bringing it back in because they want their customers to be absolutely satisfied by their work. Amazing service and commendable attitude for a business today! Based on my experience, I highly recommend them. read more

I had two really bad rock chips and these guys got me in and out, in about 30mins with no appointment at about 1pm mid-week. This is a no nonsense kinda place. From the moment you enter, they are all business and get it done quick. Cost was about 66 dollars after tax for two rock chip fixs. I highly recommend! read more