Jay at Tony's is such a friendly guy and was real upfront with expectations for the car including…read morewhat could potentially happen if they found further issues. I brought in a BMW X5 with front damage and scratching on one wheel that looked as if it needed to be fully replaced - I had already pulled a few quotes and Jay was able to both provide the lowest range as well as clarify the full costs if more damage was uncovered. After a little delay in getting the wheel back, the car looks brand new . Could not be happier - Jay even assured me the "squeakiness" in the tires was just from washing... may seem small to over index on, but in a world where you are constantly up-charged .. seemed like a fitting end. If you have any collision issues, repair challenges and or just need something fixed with reasonable rates - this is a must stop. Thank you to the entire team - I am bad/lazy at writing reviews (unless extremely upset or conversely very happy) so take it as you will. Good shops deserve to be in business and this place holds itself to that standard.

They were very accommodating with my schedule. They also did a wonderful job repairing my vehicle.read more

I had a 2018 Ford Fiesta that was rear ended by an SUV over the summer. My insurance sent me to…read moreCaliber Collision for repairs. The staff was very nice and communicated often, so there is a plus. The damage to the car required a new back area, I don't understand why the car wasn't totaled out by my insurance company because they paid more than the car was worth for repairs, but I am not sure that has anything to do with Caliber Collision. It took a month for the repairs to be completed, there were issues with getting the hatchback to fit properly, and ended up having to get a whole new back area. I was finally told I could pick up the car, and then later that day told to wait because they wanted to wash it for me. When I got the car home I noticed the items from my trunk were tossed all over, some things were crushed and many items were covered with a slick, greasy liquid. in addition, the car was filthy on the outside and there was stuff smeared all over the inside window, which I still haven't gotten off the entire windshield. Why say the car would be washed when it obviously wasn't? Also, the cover to the trunk is broken when it wasn't before. When I picked up the car I looked at the rear and it looked ok, the other day I looked at the area where the rear meets the back, right door and there is a gap, which also wasn't there before. They are nice people but beyond that, I wasn't thrilled.

Takes forever to repair your vehicle and really don't care about the customers inconvenience…read more Really don't recommend.

On Friday 13 June 2025, I brought my 2010 Toyota Corolla in to Maaco Auto Body Shop & Painting for…read morean estimate (drive-in, no appointment) for repairs to an area of the car damaged a number of years earlier. My Aunt Danette had asked what I wanted for a big deal birthday gift. The damage on the car I got an estimate for came from 2019 when a larger vehicle hit the front passenger side of my car after running a stop sign. Upon arrival at Maaco, I pulled in to the estimates parking area and went inside. I was greeted by a friendly worker and asked for an estimate. The total preliminary estimate was $2,213.63. After getting an okay for the repairs as a birthday gift on Thursday 19 June 2025, I called Maaco in the morning on Friday 20 June 2025 and scheduled a 10:00 a.m. slot on Monday 23 June 2025 for bringing my car in for the repairs. I dropped my car off Monday morning with no hassle. The following evening, Tuesday 24 June 2025, I received a call asking if I wanted any additional damages on the car addressed during repairs. I stuck with my original plan of just the one area of the car. In the afternoon on Friday 27 June 2025, I received an email/phone call that my car was ready for pick up. I went in after the email/call and found a few pluses, including it being vacuumed and washed before I got it back. It was beautiful and dentless! The bumper area and bolts I was primarily concerned about were fixed. Driving it back home, it was a smoother and quieter drive than I had anticipated. A pleasant surprise. I waited a few minutes when I came to pick it up and the indoor waiting area was quiet with comfy seats. At payment, my payment method of cash was accepted. During repairs a piece from one of the door handles, front passenger side, went missing, and I was informed they had already ordered the part at no extra charge and they would fix it when the part came in and I brought my car back. The tentative delivery date for the part was Monday 30 June 2025 and I was told they would call me when it arrived. On Monday 14 July 2025, I called to follow up on the missing piece and was informed it had come in. When I arrived about 12 minutes later, I pulled in to the estimates area, spoke to a worker at the front desk, and they fixed the car while I sat in a comfy chair in the front waiting area. The part took about 4 minutes to install/fix and I was on my way. All around I had a smooth repairs experience and appreciate how my car is doing now.

I got my car back yesterday 8/20/2025 after a fairly lengthy paint job. There were only minor…read morescraps and a few very small dents and they handled them nicely. When I got off the bus across the street, I could see it two hundred feet away. I mean this car is RED, definitely. While I am 100% with the work and the finish. In the twilight and the shade it is just dark enough to make me 100% happy with the color. A couple of minor issues with the turn indicators are the job, which Tyler went out of his way to fix. Thank you. If I was involved in a collision, and I certainly hope I am not, I would automatically have Maaco do the repairs. During my time in the office there, I watched Tyler, Paul and John work professionally with not just myself but all the other customers, too. I'm so glad I got my car painted in the summer. Now I'm ready for winter, and there is no way that other drivers won't spot me in the snow--I mean, how much contrast can you have, anyway---I love it! I have no doubt that this particular Maaco will treat you with the same courtesy, respect and quality of work that they did for me. And in case you might think so--no, they did not give me any kind of freebie or discount for this review.. Reviewing businesses accurately that I engage with is what I love to do in my spare time without any thought of compensation or solicitation. Thank you Maaco of Shoreline Team!

I was referred to CarStar Collision by the Lynnwood Honda dealership for the repairs needed on my…read more2025 Honda. I'm extremely pleased with the care they took from beginning to end, everything was done in a timely and thorough manner. They actually care about their customers and they have a great team over there. I was assigned to repair advisor, Jeff who was great to work with. He managed the entire repair process from ordering parts, submitting insurance authorizations and overseeing quality control. I frequently spoke with Raye who often provided repair updates, car rental coordinations, she was very friendly and helpful. The manager, Lisa was also very professional and accommodating. This is an excellent repair shop and I highly recommend everyone use them for their vehicle repairs.

1-Star Review I had…read morea very disappointing experience with this body shop that I feel compelled to share. On July 22, 2025, I came in to get a repair estimate after a hit-and-run, as part of my State Farm insurance claim. The staff inspected my vehicle, provided a printed estimate, and I agreed to schedule the repair for the following Tuesday. I signed a standard repair agreement and left. The next morning--less than 24 hours later--I contacted State Farm to let them know I had changed my mind and preferred a payout so I could handle the repair on my own. State Farm immediately contacted the shop to cancel the appointment. That's when the problems started. The shop claimed they had already ordered parts and demanded a restocking fee, even though: * No one told me verbally or in writing that there would be any cancellation or restocking fees; * I never authorized them to order parts immediately; * The cancellation occurred less than a day after I got the estimate. When I asked them to waive the fee given the short timeline and lack of disclosure, they refused. Worse, they are now refusing to send the estimate to my insurance company, which is delaying my claim payment. It feels like I'm being held hostage over a fee I never agreed to, just for exercising my right to cancel. This kind of business practice--hiding fees and then withholding documentation--is unacceptable. I expected honest, transparent service, but instead I've been met with obstruction and unfair demands. I cannot recommend this shop and will be filing a formal complaint with the state and pursuing legal action if necessary.

They helped us out with a time sensitive issue with our vehicle. They went above and beyond…read moregetting us in quickly and they ended up fixing the issue at no charge. I would highly recommend them as this experience showed me that they are good, compassionate and honest people. Thank you Fleury's.

5 Stars - Absolutely Immaculate Work!…read more I can't say enough good things about Fleury's Auto Body Paint & Collision. I brought in my 2013 WRX and when I got it back, it looked better than brand new. The quality of work was immaculate--flawless paint, perfect bodywork, and incredible attention to detail. These guys are true professionals. A huge shoutout to my good friend Lewie, who works there and referred me. He went above and beyond, personally making sure everything I wanted was taken care of--and then some. The craftsmanship was the best I've ever seen, and the price point was extremely fair for the high-quality work delivered. Every want, need, and expectation I had was exceeded. The customer service was also top-tier. From start to finish, I felt like a valued customer, and the team made the entire process smooth and stress-free. Thank you again Lewie and everyone at Fleury's! I will absolutely be referring friends and family your way, and you've got a customer for life for any future work I need. Highly recommended!

We took our 2024 Audi Q5 here (at the recommendation of University Audi's technicians) after…read moreanother business unfortunately botched our windshield repair. Eric was the gentleman who worked on our car. To say he was a pleasure to work with was an understatement. He was extremely thorough with our car and explained what was going on every step of the way. Not only did he have to do a windshield install/recalibration, but he also had to undo everything that the other shop did to our car. He was extremely genuine and it was obvious he wanted to do right by us. I would highly recommend him to anyone needing any kind of glass work. We really felt as though our car was treated as if it were their own. Suzanne (one of the owners) was extremely empathetic as well. She is so kind and it is obvious why they have so many raving reviews and have been in business for so long (and why University Audi speaks so highly of them). I could not be anymore grateful for the kind folks at West Coast Auto Glass. I would happily take my car here any day.

Best in the north west. Don't go anywhere else. Great people. Gave me options on replacement of…read morewindshield.

TERRIBLE customer service! The work looks fine but when I picked up the car they were waiting for a…read morepart. I could have left the car there & let the insurance company keep paying for my rental but I took the car anyway. They said it would be a couple of days, then a week, then another. They never contacted me to update status, I always had to call them. I finally got fed up & told the insurance company that I wanted the job finished at another shop. The next day my part arrived! Coincidence? They told me it would take 10-15 minutes to install the part. I was on my way to an appointment but had over an hour so I went ahead & took the car back there. I told them I needed to be somewhere. FINALLY after 40 minutes the car was finished. I was only about 5 minutes late for my appointment. NEVER WILL I EVER GO BACK THERE AGAIN. I hope they lose their "preferred" status.

We went to Classic Collision due to another person denting and scratching our new Lexus rear…read morepassenger door. Classic Collision told us that the door needs to be replaced and the entire passenger side needs to be repainted: * "Unfortunately" we went with USAA's preferred repair shop which was Classic Collision - not a good experience at all! * Almost six weeks of waiting and 10+ phone calls of checking in over and over again we got our car back in a devastating state - see photos and markers attached * The passenger door handle was loose and inoperable * The rare passenger window was not working * Obviously no quality control at all and no check lists * Residues and glue all over the rear window - Classic Collision told us to "simply remove this with WD-40" *very weird* * The additional damage done by Classic Collision now needs to be corrected by a more professional and Lexus recommend repair shop * Needed to clean the car 2+ hours after picking it up We cannot recommend taking your car to Classic Collision and obviously will never consider this repair shop again.

I had a rock chip my windshield and it very quickly turned into a crack that kept spreading. I…read morecalled the Lexus dealership and they recommended this place. I called them on Monday and my windshield was replaced that same Friday. They were fantastic from start to finish. I went through insurance and they quickly got approval for OEM parts which was great since they're expensive but worth it. I dropped my car off around 10 and it was ready about 2:30. They initially thought it may be done earlier but called to say they were running behind schedule around 1 and apologized for it. Great communication. It looks like they did a great job and I didn't see any damage on my car from the replacement. The tech was also so nice to put new adhesive on my dash cam that was stuck on my old windshield so I could attach it to the new one. Can't recommend these guys enough. Hopefully I don't have to go through getting a new windshield again but if I do, I will definitely come back here even if I have to pay out of pocket.

Great job and offers the Avant discount. Highly recommended. Have been here for other cars and…read morealways come back. Did a quick rock chip repair and super job