My insurance sent me here for a standard windshield replacement. Shouldn't be hard, right? Here goes. My windshield cracked over labor day weekend. The crack was growing quickly so I wanted it fixed asap. They are not open at all on weekends. Ok, understandable, not going to hold that against them. Monday morning, they call, very friendly, and schedule an appointment to pick up my car at 8:30am on Tuesday. I make special arrangements to make sure my car is at home on Tuesday and head to work. At 10am on Tuesday, they call and say "We were supposed to pick up your car today? The person working on your file couldn't make it in today so we're trying to figure out what he was working on today." First red flag - they have no clue what's going on in their shop! I told them yes, come pick up my car, here's my address, etc. They said they'll try their best to get to my car and they'll let me know. 2:30pm rolls around, haven't heard back from them, call them. They're still trying to figure out if they can get to my car. At 6pm, I get home, and there's a new windshield on my car - very cool! Very cool until a few days later when it's raining. Condensation inside the car and the window is very obviously leaking because there's WATER INSIDE THE CAR! Call them the next day, they say I'll have to bring the car in so they can test it to see what's wrong. I ask how long it'll take, and the say "we won't know until we know what we're dealing with". Fair enough. They tell me they are open until 6pm that day, so stop by before 6pm. I arrive at 5:20pm. The shop is closed. The detail shop manager is closing up and says the boss came by and said it's slow in the shop and sent everyone home. She apologized and said she'd call the boss and have him call me. I left my name and number, never heard back. Monday rolls around and I call them early in the morning inquiring about what to do now. They say the same thing - bring it in and we'll look at it. I again get out of work early to arrive at the shop at 5:30pm. The guy in the shop says he'll try to add some glue, see if it helps, and if not, he'll talk to his manager about getting me a brand new windshield. 45 minutes later, my car is "ready to go". There is tar looking glue on the hood of the car! Not sure how that's going to help the leak. Just showed me what a sloppy job they did. A few days later, it rains again and it's leaking worse now. I've now got water on the passenger and drivers side. Call them again, they come over the next day, pick up my car, give me a new windshield, and everything seems fine now. From the first day I got the original windshield, it looked wrong. It had an extra filler piece that my brother's car (exact same car) did not have. I asked them about it and they made up a silly story about how the factory installs windows with robots and how they could never replicate the same install...they just try their best. I've never heard this explanation below. Sounds like BS to me. The second install they did didn't have this extra piece. All in all, it took me 3 weeks to get a non-leaking windshield. 2 install attempts by them. 2 very inconvenient trips for me to go to their shop and try to get them to fix their mistake. My windshield looks great now...should it have taken 3 weeks? No! Could they have handled their customer service better - yes! Maybe I just caught them on their one bad day...but regardless, I would probably not go back. And my original complaint still holds true - why didn't they give me a choice of OEM or aftermarket glass? At least tell me the price difference. read more

WARNING: DO NOT TAKE YOUR CAR HERE! Like many of my fellow Capitol Hill residents, my car was broken into. The vandal broke out the front passenger side window. I decided to miss a day of work to deal with the mess. I called around and had some trouble getting the car into a same day appointment... After all, I could hardly leave my car parked on the street with a window busted out! Quality Auto Glass agreed to get my car window replaced in just a few hours... bring it by. They even agreed to price match another place who offered a lower price during one of my calls for $200. Terrific I thought. I headed over to Greenlake and checked the car in to get the window replaced. I just wanted it fixed and to be over with. A few hours later, I showed back up and paid for the fix. Upon getting into the car, I noticed Quality did a haphazard job of vacuuming up all the broken glass. It was all over the floor, under the mat, in the door cubby... Terrible! Whatever, I could deal with some vacuuming I thought. Later in the day, the replaced (power) window kept getting stuck in the down position. I called Quality back and got Justin on the line. Justin explained that this was normal and that the power window's regulator was just working out some of the broken shards of glass. Not convinced, I asked if I could bring the car by in a few days to get the regulator cleaned out once more. Another trip back to Greenlake.... Yay. I dropped the car off at Quality and spoke to Justin in person. I explained that the window was getting stuck in the down position. He said they would be happy to clean out the regulator again and that should solve the problem. I came back after an hour and the car was waiting for me. Justin assured me that the window's regulator was cleaned and the power window was working fine. I drove off thinking the problem was solved. Later that day, the window was stuck down again! Great. Knowing I couldn't leave the window down overnight in Capitol Hill, I decided to give up on dealing with Quality again. Instead, I dropped the car off at my mechanic. I needed to be done with this mess. My mechanic is terrific.... He took a look at the window's regulator and explained that when the window was replaced by Quality the regulator was left with a lot of broken glass inside which caused irreparable damage. The mechanic said the regulator was now destroyed and needed to be replaced. The mechanic replaced the regulator for $350. The window finally works. I still have to pay to have the window tint rematched... another $75. Quality Auto Glass is terrible... they replaced the glass, yes. But they left broken glass all over the car and they left enough broken glass in the power window's regulator to destroy it. I'll wait for them to offer to pay for the regulator.... When your car gets broken into you just want it fixed and want to move on with life. Don't go to Quality Auto Glass. They'll do a horrendous job and leave you to pick up the pieces. DO NOT GO TO QUALITY AUTO GLASS! read more

I rarely write reviews, unless they are deserved. For marine glass work there is nobody else!!! Mike has done several jobs on our boat. Removed acid rain etching from all the glass right after we bought the boat. He's repairing the secondary seals on the glass and portholes leaking. His work is the best I've seen! He is busy and hard to get in touch with at times. Just pester him with a few txt & VM's. read more

I had my passenger side window smashed in one night at work, and needed it fixed ASAP. I called Quality Auto Glass in the morning and they were able to fit me in later that day. So far so good. The repair didn't take long, maybe an hour. They managed to vacuum up a lot of glass that found its way under the seat, which was nice. Prices were reasonable. Everything seemed okay. The next time I hopped on I-5, I heard a whistling from the window. I checked to make sure it was up all the way, and it was. Inspecting closer, the window was about a quarter inch too short to make a tight seal. I'm not really sure why, as they ordered the appropriate Pontiac window. We traded in this car not long after, thus not a present concern for us, but the whistling window and rain let in left enough of a memory that should we need auto glass work in the future we'll try somewhere else. read more

Got a windshield replacement, which looks great, but none of the employees wore masks.

I honestly wish I could give them a great review. When I called from Alaska, I got a great quote. I explained I would be shipping my car and needed the full works. I had tar on the sides of the car, and the car had to be immaculate. I also told him I needed the window replaced. He suggested I might need a chip repair instead. When I showed up this morning he let me know the window needed to be replaced. He said I should return at 5:45 to pick up the car. I asked for the full works (exterior, interior, engine and window). I was quoted $465.00 I came back early and got a call just before 5. I walked in and was told the interior was done, but they couldn't get the tar off my car. He showed me how hard it was to get the grit off my car, and said it would take another day to get it off. I was charged the amount quoted for the window -- but charged $150 for the car. It is $110 for a full interior detail. He wasn't going to clean the engine until I reminded him -- and it took all of five minutes. I drove to Tacoma and picked up supplies and finished cleaning the inside and outside of the car. There was a lot of dirt left in the nooks and crannies. Cat hair was still on the dash and steering wheel. We cleaned the inside ... and all the tar AND bugs from the highway in an hour ... off the car. Then I took it through a car wash to make sure the cleaner was off the car. My daughter heard one of the men stating he hoped he would make his date with some gal -- and we wondered if they just wanted out early. I'm not strong and I wasn't able to use as much elbow grease as he showed -- but we got the car immaculate. I wouldn't ever use this place to detail a car ever again. read more

I used Quality to replace a broken curved glass window in a passenger vessel. They were fantastic with communication, keeping me updated every step of the process. They took over dealing with the glass manufacturer, so I could rest easy that my glass would be made and installed correctly. Quality Auto Glass will be my first call for any glass related issues that arise in my fleet. read more

WOW Upbeat, busy.. It took a bit more time than they said BUT the manager discussed things with my insurance company .. you know that person in umm Georgia or Tennessee or whereever who decides if they will pay even tho' your policy says they do. I almost flew through the phone" What do you mean? In my vision?" " I can see through my entire windshield - that is my vision." Apparently to 'them' it means that a small chip will not be paid for if its directly in front of the driver in middle of windshield.. Ok SPEAK ENGLISH.. ooopps this is not a review on my car insurance people.. The windshield is fixed now. One staff person was on a break so there was a 10 minute delay with the work.. just enough timefor me to chill and stop feeling so mad at my car insurance Georgia person.. (Dang - I woudl review them bu t I am concerned they woudl up my rates) read more

The staff was friendly and helpful. They got me in right away to fix a chip in my windshield. I was back on the road within 15 min. Thanks so much! read more

Perhaps the guy was in a bad mood or was in the middle of quitting. Yelp said they opened at 8 am. Got there after 8:15 am. Walked to the entrance and the door was locked, while the OPEN light was off. So I figured I'd call since someone was in there (I should at least leave a message). Called and couldn't help but hear the phone outside. Dude inside didn't hear it or clearly didn't give a crap (sure it was the latter). While the call was about to head to VM, he stomped outside and angrily walked to his car. I was like "excuse me" in my best "please don't go postal on ME, sir" voice. Again he didn't give a crap. Needless to say he got in his car and peeled off. I suspect he did NOT look back. Nevertheless, I'm still on a mission to find a place to replace glass in a broken kitchen window frame. Another glass company referred me to these folks,although I clearly said I was looking for a replacement for my kitchen window. I hope I didn't do something to piss him off. Yelp DID list them as open at 8 am. While they have a high star rating, admittedly I am much too disappointed and scared of the bald guy to go back. read more

My boat needed a new window! Of course it was a unique piece of glass that no one had a replacement for. Mike was able to diagnose exactly why the original pane of glass broke and fabricate a brand new piece custom for my situation! If I could give more than 5 stars I would. The boat looks great and everything lined up the way it should! read more

You know the story; it's as old as cars themselves -- Had a chip in the windshield. Got it "fixed" at Jiffy Lube, but this winter it showed the slightest of cracking coming off of it. And that little crack grew...and grew...and multiplied... Went to trusty Yelp for auto glass places, and this was not only one of the highest rated, but the closest to me. I called them up right when they opened today (a Monday) and they had me come in a few hours later. It was crazy busy when I got there -- people waiting for their cars, phones ringing, technicians darting about. I handed over my keys and was told to come back in about 2 and a half hours. I went to the Starbucks a few blocks away to work while I waited. Well, I hardly got any work done because by the time I'd got my coffee and done a few preliminary tasks (Amazon shopping, of course....), they were calling me to come back. Only 1.5 hours! The price was very reasonable -- $260 plus tax, and then he gave me $20 off for the yelp deal. The new glass looks great, and I have the warranty in my pocket in case anything goes wrong in the future. read more

Cody was great! I was in and out, and he was clear and concise. I will definitely come back, but hope I don't have to

I drive an older model Honda Accord and God Knows those damned things get broken into all the time...so when the latest loser broke my driver's side window (again) I went to Yelp to figure out who to go to. You can't go wrong with this place. They have the BEST customer service attitude and even though the distributor didn't deliver the glass like they SAID they would, and I had to come back the next day to get the glass installed, I have to say that I recommend Quality Auto Glass over anyone else in Seattle. I've had to replace my passenger window also a couple of times in the last year and half (yes, sad but true) and QAG is hands-down, the best place. Kudos to Mike and the guys at Quality. They truly are quality dudes. read more

Wow, is this place great (except for maybe being a little hit and miss on catching someone by the phone). I had a window issue with my van and didn't reach Quality on the first try. I called another glass place who gave me an estimate on fixing my van window issue, but I tried calling Quality again, caught someone by the phone and they came in much lower and quicker, and I had had a good experience with them previously, so I of course took it to them. Fast, quality service and made me feel like they care about their customers. Be persistent if you need to reach them by phone, and come here for your glass needs. read more

I went here based on other people's yelp reviews. I was looking for a rock chip repair and an estimate for a new windshield. Guy I talked to was in a panic because he'd lost a customer's keys (first red flag) and basically told me he didn't have time for my tiny issue. I get that he was stressed but instead of projecting on me, he could have handled it in a more professional manner and I may have come back. He didn't even apologize until he saw that I was visibly offended, but it still wasn't very sincere. I won't be back and would NEVER recommend them. read more

Safelite was telling me they couldn't get to me for a month and friends only gave them 3 stars. Quality got me in within a week and they were fast, clean and super nice. The car looks back to perfect. read more

Cody was very quick to fix the rock chip in our windshield! Great work and we were in and out in no time! Thank you, highly recommend Quality Auto Glass! read more

I was lucky enough to get referred to Quality glass after making a few phone calls to get my curved boat windshield repaired. Quality glass not only did an amazing job, they also worked through things with my insurance company. I literally dropped it off Father's Day Sunday at 9am and was able to pick it up the following Wednesday. I am grateful and would not trust anyone else with my boats windshield. Mike will take care of you! read more

They did an awesome job doing my driver window today. My car got broken in a day ago. I so glad the guys took care of my window. I posted a picture how they did. Thanks John! read more

Quality Auto Glass - They did a great job to my window after I got my car broken in a day ago. Check their business out. 5 stars from me. - Auto Glass Services Near Me - Seattle, Washington

Well 2019 has not been kind to us so far. Someone decided they really wanted to break our passenger window only to find there was nothing to steal. I really wish we would have left the doors unlocked that night. Anyway, we gave these guys a call and they not only provided us with the best possible price but squeezed us in to their busy schedule that same day. Their staff was awesome and they replaced our window in under an hour. On a side note, There is a poem in their shop named "Attitude" by Charles Swindoll which provided me with a zing while I stood their stewing about my broken window. "I am convinced that life is 10% what happens to me and 90% how I react to it." Thanks for the great service and words of wisdom. Lol read more

Okay, so I got the windshield on my Honda Accord replaced by them almost a year ago and never got around to writing a review but better late than never. Scheduling/Service: super friendly & helpful - got in right away. I brought my 6 year old and they gave him paper and highlighters to color with while we were waiting - and we didn't have to wait long! Windshield: Fantastic! it's been almost a year but still no problems, no leaks, no problems - they did a wonderful job. Recommendation: Would definitely recommend to others and go back again (hopefully won't need to though!) read more

I have been a customer for at least 15 years. The work is always done to very high standards of workmanship. Never an issue there. The guys working there are always very friendly and courteous. I shopped price my first trip to see Mike and his crew, by far the best deal, after the great service that was all I needed to know. They have kept it up year after year too. Now if I have a glass issue I go to Quality Auto Glass, period. I've had them do some detail work too with similar results, top notch. On my first visit to Quality Auto Glass I had a chance to talk to Mike for a short time. It was clear that he is dedicated to doing a little more with his small business than just making some money selling glass. It soon became clear that family is very important to him and he also seems to treat his employees like family. It is obvious that he provides a great environment for his workers and gives opportunity to some folks that might not find that elsewhere. He once told me that he closes the shop on Sunday because he wants to encourage his guys to have families AND be able to spend time with those families too. This is the kind of business I want to support with my $$$ for sure. Being such a long time customer I can assure you that it's not an act he puts on for people either. Mike and his guys are the real thing. read more

Broke my side window and these guys fixed it in a hurry. Fast. Reasonable and done! Hopefully I dont have to go back but not outta dissatisfaction. read more

Last week I had a speedy, quality rock chip repair with help from Bo, Shane, and Cody. I was able to schedule an appointment the next day, and it only took 15 minutes! Highly recommend them to anyone that has the bad luck of getting their windshield chipped. read more

Quality service indeed! I had a small chip on my A4 windshield which needed repair. Shane from Quality Auto Glass did a great job of fixing it. Easy to setup appointment and quick (less than 15mins) to fix the day off. Would recommend and use again. read more

All I needed was a small chip in my windshield filled and I was treated like a queen. Thank you so much Cody and Shane for your great service. Fast, efficient and great work. read more

I had a rock chip in my windshield that looked like it might spread so I was in a hurry to get it fixed. I called a number of places and couldn't get in for days. I called Shane at Quality Auto Glass and he scheduled me in the afternoon of the same day. The pricing was great and they did an amazing job. So happy to get this done. Thank you! read more

Had a great experience getting my windshield replaced with these guys. Called for a quote after driving by with a cracked window, got an appointment and was in and out in under far an hour. Friendly people who know what they're doing for a good price. read more

I called for an estimate to replace our windshield after receiving a couple of other bids. John gave me a very reasonable quote and offered to install it the same day! Everything went smoothly, and it was done sooner than expected. They are very professional, and the work was exceptional. Thank you! Tim read more

No one likes to have to replace a windshield, especially when the projectile that caused the damage came from a perfect stranger's car. But if you every have to replace a windshield, the folks at Quality Auto Glass make the experience as pleasant as possible. They were able to work on my car quickly--less than 2 hours after I called them. They have free Wi-Fi in their waiting area, so I was able to polish-off a bunch of email messages while I waited. And, they said they'd finish the job in two hours--I was out of there in 1 hour and 45 minutes. It's a shame, but in today's business climate, courteous, knowledgeable, and dependable service is a rare find. You'll find it all at Quality Auto Glass--which explains all the testimonial letters on their waiting area wall. This company deserves your business. read more

Boom! John quoted me a price less than half if what the dealership quoted to replace my passenger side window the day after a late night smash and grab. He was friendly, professional, and got the old old widow out and the new window in about an hour! Easy peasy, lemon squeezie! I highly recommend this place!! read more

I have a 1991 Volvo and was told by my beloved Daisywagen mechanics to bring the car to someone the like on the east side for a windshield replacement. I didn't want to travel the distance. Instead I come to Quality Auto Glass and they replaced my entire windshield in a few hours for an excellent price. The shop is modest but inside you'll find dozens and dozens of letters of praise for their work, and it shows. read more

Called a few hours ago because someone broke into my car and broke the glass. They got me in same day and it only took them 47mins (They originally estimated about an hour). Super happy with the results and they were super nice! They also vacuumed and I wasn't expecting that so it was a nice surprise. read more

Quality auto glass is the best! I had some window trouble and they were able to fix it in less then a day! I also needed some clutch work and here's the best part, Mike at QAG had taken the time to help me. Being a woman it's very hard not to feel like your being taken advantage of. Mike had given me great referrals that helped me negotiate a price and quality work on my clutch that I feel very comfortable with!! The honesty that i got from this shop really lets me know that these guys are there to do quality work on my car! I will definately be in touch if I need their service!! Thanks guys!! read more

What a great place to get auto work done! I went there after a VW dealer ripped me off & didn't fix my problem. They had it done in minutes & didn't need the part I had ordered on line. I came back today to have a headlight bulb replaced. They said hi, welcome back. So nice to be treated fairly as many places rip off women because we are not usually up on car problems, they buffed up my headlights & they look brand new on a 13 year old car. They are now my go to place and I trust them. Solid gold! read more

I took my car to this place twice. First time when the windshield got cracked and second time when the door window was damaged by a thief. Both repairs were done very quickly and reasonably priced. Both times they had glass in stock. I recommend this place. read more

Sadly, I have been there four times in the last few years to replace random windows. I didn't realize how awesome these guys were until my insurance sent me to someone else. There is no need to go anywhere but this place. Super friendly and do quality work. read more

Thanks to Mike and crew, my day was salvaged!! Woke up on my birthday to find my car broken into and robbed while parked in my apartment's garage! I called other places and got quotes of over $250 and no available appointments for three days! I called up Quality Auto Glass and was not only greeted by the friendly owner Mike, but totally taken care of! I explained what happened, and Mike took care of me but getting the right glass ordered immediately and said if I could drop my car off asap I would have it back and ready before work. The price was right too, almost 50 bucks cheaper than anywhere else, plus same day service!! My car is all vacuumed out and my new window looks great! Super friendly, very prompt, and high quality work!! Overall amazing service, I would recommend to anyone. Thanks again guys for helping turn my terrible day back around! read more

The following is a list of reasons why Quality Auto Glass receives five stars in my opinion after getting our windshield replaced.... 1. Prompt return after I left a voice mail on their office line 2. Undercut competitors by 50 dollars (we did a price comparison with three other businesses with top yelp and google reviews) 3. Mike was able to upgrade the windshield to the Subaru factory glass, without a prompt from us and without a price increase. 4. We called on a Monday mid- morning and had an appointment Tuesday at 9 am. 5. After hesitating to replace my windshield because of my DOD tags, Quality Auto Glass removed the tags in tact without me having to ask so that I could bring them in and have them replaced. - Expect service to be completed in about two hours. - Mike who typically answers the office line is persistent, accommodating and knows his stuff (Mike I hope you are reading this) Great company, Great windshield read more