After many ac companies gave menthe runaround with many reasons why our ac was breaking, i was…read morereferred to Gilbert and cant tell you how grateful I am, gave me the real deal, FAST service, ON TIME! 10yr warranty i mean couldn't have asked for more. Thanks again!

Absolutely 100% do not recommend. The owner Gilbert says he goes above & beyond for customers yet…read moretalks unprofessionally, insults, & uses profanity. We reached out because our ac wasn't working & leaking. They only fixed the leaking & proceeded to say the job was done. $400 later within 2 days it was leaking again. He took it apon himself to come check it out but didn't tell anyone when he was coming knocked & took a picture of the front door. Which I was upstairs getting ready for work by the time I came down to answer he was gone. Mind you he hasn't came to look himself & when my aunt asked for a guarantee he said there was none and naturally she got upset, and he started saying things to her over the phone & hung up. He sent over the 2 guys which one looks like he knows what he's doing & the other I can guess was his son. They came for no less than 10 minutes said it was fixed & left. Now it's present day 3:50am the ac still hasn't gone down reading 78 degrees so I just sent a text over explaining. I did not know what I was in for. Gilbert was super unprofessional & complaining to me saying I'm annoying.. I'll just post the screenshots anyways, I do not recommend them call ANYONE else please! Now we're still stuck with a broken ac (: thank you so much GILBERT!!

We had someone named Ryan come by to help us with a noise coming from our brand new AC unit (the…read moreperson that installed it was busy and in the meantime we wanted another opinion from another company). Ryan was one of the most professional people I have ever encountered. Not even joking, WOW. He was so knowledgeable and so extensive with his explanations. It sounded like he took some sort of advanced AC science program because he was so thorough. He spent about 40mins with his diagnostic and it was beyond anything I could have imagined. Thanks to Ryan I was able to get the other company to rectify their work without charging me. If it wasn't for Ryan and this company coming out and helping me I would have probably ended up paying upwards of $3k after already spending $3500. If you need any AC work don't look anywhere else. These are the type of honest people you know you can count on. I will definitely be contacting them for any future AC work.

James from Air 1 Air Conditioning Services is awesome! We had air conditioning concerns last night…read moreat 630pm and he was at our front door this morning! He shared helpful information regarding how to properly care for our unit to better our living conditions in our home here in this Miami humidity and heat! The value of his service was great - Respectful and full of information! Extremely glad we reached out to James and didn't look else where! If you need air conditioning care in your home, I HIGHLY recommend Air 1 Air Conditioning Services! You will not regret it !

I called in for a simple duct cleaning and the team over at Direct Air Conditioning went above and…read morebeyond. They made sure to make the entire experience as painless and effortless as possible, while still being extremely transparent with me about the costs. I first met with a gentleman by the name of Matt who came over to give me a free estimate. He came wearing gloves and a mask and was very polite following all of the CDC guidelines within my home. A few days later I had the pleasure of having Drew and William who did a killer job explaining to me what the duct cleaning entailed, and making sure that no stone was left unturned when cleaning my air ducts. The difference in the air quality of my home now is NIGHT & DAY. I could not have asked for a better HVAC company to work with, they definitely have my business in the future.

In 2015 I paid almost $10k for a new 5-ton Trane XV20i. My issues with Direct Air (now Direct…read moreHeating & Cooling): The unit is too large. My house only needs a 3.5 to 4-ton unit. So not only did they overcharge me, but they installed an inefficient unit for my house. I learned recently that an oversized unit cycles too quickly and doesn't dehumidify, and short-cycles in hot, humid air, which likely caused my unit to struggle, wear out components faster, and develop persistent operational issues like shutdowns and poor humidity control. I had an electrician do some work around the house and he showed me all the mistakes Direct Air made when they installed my unit. I won't go into detail here, but it was terrible. Similarly, I had my ducts replaced and the company showed me several areas where my new AC was not installed up to code. That was in 2015. Maybe they've improved since then, but I've had other issues more recently. They never could get my unit to stop shutting down randomly, causing me to reset it at the breaker in the middle of the night. I had one technician come out and tell me I needed to replace the condenser fan motor for $500+. A few months later, I had another tech come out (this thing always needed maintenance), and I mentioned the condenser fan motor -- he took a look at it and said it was fine. Other dude obviously tried to scam me. They're always really nice and respond quickly when I call, but man, the issues with the installation are awful. This company scammed me.

RCI was originally recommended to me by my Condo assoc. I have been very patient and reasonable…read moreeven when they did not complete the final inspections on the new AC unit I purchased from them leaving it for six months and having to extend the permit due to insufficient paperwork. I expect to spend a few hundred a year in maintenance to keep my unit in good condition but it's difficult to get honest communications from RCI. Often not called back, estimates that never come and they make you feel like a nuisance for calling even after waiting weeks for a call back. I have left positive online reviews in the past, tipped my service technicians and promptly paid my invoices.

Called RCI due to my AC was not cooling. They came out and replaced the AC Condenser Fan Motor…read morecharged me $620 for the motor and 1:30hr of their time. The house is cooling and the problem has been resolved. Food for thought. Thank you

Our AC has been down again.. only Air came out! Texted the company, the team showed up as the…read moreappointment, Found evaporator coil with multiple Freon leaks . Good news is this evaporator coil is under warranty. I only paid for labor and Freon. They got the new part exchanged with Manufacturer very fast and professional. Thanks again for the rescue!

Do yourself a favor and DO NOT waste your time with "Freezing Point Air Conditioning and its owner…read moreRafael. They are cheating scammers. The guy that came to my house the first time, whose name was Ricky, looked at the coils of the air handler and told me that they needed cleaning. But, when he went to see the condenser and noted that the motor wasn't running, he gave me a quote for that. When I asked him about the dirty coils he would not give me a quote. He said that cleaning the coils was very expensive. I even told him to give me a quote and that I would consider it. But, he still didn't give me a quote. I told Rafael (the owner) that I did not understand why Ricky would tell me that the coils were very dirty and needed cleaning and later he said that cleaning the coils was very expensive and he refused to give me a quote for it. I explained to Rafael that I had told Ricky that I wanted the quote in order to determine whether or not I wanted to authorize the work because if it was necessary as he had told me that it was, then, I wanted to consider doing it even if it was not the direct cause of the air conditioner not working. Rafael only said that Ricky talked too much, which by itself means nothing, and he did not expand on his remark. I now realize that Ricky just had a trace of conscience and did not want to charge me for cleaning coils that didn't need cleaning and that, as he stated, was a very expensive job. But, if he had not found the real cause of the problem, he would have charged me for cleaning the coils, even though it wasn't necessary, and he would not have had any qualms about it. I told Rafael that Ricky had first said that replacing the broken motor would cost me $400.00 for the labor (my air conditioner is still under warranty for parts) and that, later, he raised it to $495.00. I, also, told Rafael that when I asked Ricky why he increased the quote by $95.00, he said that his boss (a.k.a., Rafael) had increased it. (I was with Ricky the entire time and I did not see him in communication with anyone by phone or text.) I asked Rafael if he would accept a payment of $450.00 and he said that I could pay $450.00 if I paid in cash or with Zelle. I almost agreed. But, I decided that I did not like that because I could not defend myself if the job was not done properly. So, I told him that I would do it with him for the $450.00 and that I would pay with a credit card. He agreed. Rafael sent a different guy to do the work. I do not recall his name so I will refer to him as the tech. The tech removed the motor with the encasing attached to it and off he went, supposedly, to the distributor. In the meantime, I called Rafael and asked him if the tech could give me a photo of the receipt. He said that he could give me a photo of what they give him, but, it's not a receipt. I said that it would be fine if he gave me a photo of whatever they give him. Then, when the tech gets back, he asked me if Rafael hadn't called me and I told him that I had called Rafael about getting a photo of the receipt. At this point, the tech tells me that the Rheem distributor was out of my motor but that he had an identical one in his van that he could give me. I said that I did not want the motor in his van and besides that, I would have to pay him for it and I did not want to do that when my motor was still under the manufacturer's warranty. I asked him how he got the motor in his van and he said that he got it from another customer that decided not to do the work. A minute or so later, as he was putting the motor back in its place, I said that I didn't understand how someone can agree to do the work with a company and after the part is bought change his mind. At this point, the tech did a 180° degree turn and said that the customer did do the work with him and that "as a matter of fact, he had replaced all of the parts." I couldn't believe my ears. I told him that he had just said that he had the motor in his van because the customer had changed his mind about doing the work. The tech did not back down from his new response even though he had just contradicted himself in a matter of a minute. I felt like I was in the twilight zone and I also felt quite disgusted. The ease with which this tech shamelessly lied to my face was not only insulting but it was also repugnant. I did not say anything else. He put my motor back in its place and left. I know that asking for a photo of the receipt given by the distributor saved me the headaches that I would have had if I had let the lying tech install the "motor that he had in his van," which probably would have been a cheap and refurbished piece of junk. In turn, they could have used the stats of my condenser, which they had, to get a brand new motor from the distributor at my expense. Rafael and his company, "Freezing Point Air Conditioning," totally wasted my time with his and his goons skimming and conniving.

Used their service again, but this time for a plumbing issue. The technician that came did not…read morespeak English and had difficulty explaining to me what the concern was however, he did get across that I needed to replace the toilets. The home is less than 10 years old so replacing toilets seemed a bit excessive. I ended up researching the noise the toilet was making myself and realized that it was something that can be fixed pretty easily. I called the manager and spoke to him regarding the poor advice received in regards to replacing the toilets, and he said they would send a second technician to assess the situation. Instead, he sent me a message stating that the initial technician was right and did not send another technician to assess . I ended up going with a different company who came and replaced the valve ...which successfully lowered my water bill by 50%. Problem fixed - without having to replace the entire toilet. I was initially a fan of NSP, but this last visit was very disheartening. I think if they had sent a second technician to evaluate what I was concerned about, they would have seen that the first technician was indeed wrong. I will not be using them again.

Updated Review After…read moreraising concerns, Carlos immediately stepped in and was both professional and understanding. His hands-on involvement made a real difference in getting the project completed. The technicians, including Reydiel, were courteous, skilled, and did a great job. The project has now been completed, and we're happy with the quality of the work. Based on this experience, I would recommend the team--with the note that improving scheduling and urgency would make the overall service even stronger.

Once again Pollux exceeded my expectations. We needed another ac vent in a room that gets extremely…read morehot every afternoon. They came in and installed it perfectly and it looks great! I couldn't be happier with the result. We have used this company before and they are always professional, very nice and do excellent work. Recently they also replaced a motor on the outside unit of an another house we own and did that the same day I called within 2 hours. They are the best and I highly recommend them.

Honestly best HVAC service we have ever experienced…read more Bringing them back to install our HVAC scenting machine.

The AC Guys were a pleasure to work with. The owner responded very quickly regarding the quote for…read morethe AC and dryer vents. Out of all the contractors that I've chat with, their price and service was very reasonable and transparent. He would also accommodate any question I have like having a smart thermostat installed (which I eventually did). Since we live in a condo building, the owner did the contact to the HOA to set themselves up for the service. The technician came in right on the agreed time and worked immediately. The great thing about him is that when he needed to use the kitchen sink, he even washed the dishes that was on it. The service took around 1.5 hours including the installation of the new thermostat. We highly recommend them for your AC needs.

The AC Guys performed duct work in our home. Incredibly responsive, on time, and reasonably priced…read more We would use them again.