We bought two rugs from Mr. Parvizian last May. We were away for the summer, and when we came home…read morein the fall, we set them up for the first time. They looked beautiful and were perfect in our living and dining rooms. But it didn't take long for our puppy to spit up (twice!) on the beautiful new living room rug. I tried to deal with the stains myself, thinking since they were just clear "water," not actual vomit, it would be easy to blot them out. Silly me. (I later learned that puppy spit-up has acid bile in it, which eats away at wool if not promptly and properly treated.) The stains were still there the next day, so I turned to the internet and, alas, followed the instructions from several of my go-to reliable sourced sites for such issues--I mean places like Consumer Reports and Good Housekeeping, not just random DIY posters. Anyway, after applying a paste of baking soda and Dawn (benign, right? wrong, wrong, wrong!), things went from bad to worse. The stains were now huge and they were BROWN. In short, my beautiful blue and white rug was pretty well ruined. In despair, I did what I should have done in the first place--I called Mr. Parvizian. I explained what had happened, and he came out to the house after work a couple of nights later to have a look at the rug. Even though this was clearly user error (he kept scratching his head at "baking soda") he and his helper simply loaded the rug up and took it away, telling me he would see what he could do. A few days later, he called to say the rug was ready, cautioning us that it was "better," but not perfect. My husband and I drove to the shop to see what, if any, improvement had been made. The rug was laid out on the shop floor, waiting for our inspection when we arrived. It looked amazing! The spots had not only disappeared, but the entire carpet had been cleaned, and the stains were undetectable! So this sad story with the happy ending has a few takeways: -Do not, under any circumstances, try to clean your own rug if you don't know what you're doing, no matter what the internet tells you!! Baking soda is not an appropriate solvent for cleaning wool rugs! Puppy spit-up is very damaging to wool! -Go to Parvizian Rugs, not only for purchasing a beautiful, well-priced rug, but for the amazing and caring service. It was truly above and beyond, because this whole sorry episode was my fault--and really, Mr. P. was not obligated to do anything for me in the situation. He took it upon himself to take responsibility and to remedy this because he wanted a happy customer. That's pretty exceptional in this day and age. Thank you, Mr. P!

This is about carpet cleaning. I should have trusted my instincts and left when I saw a rug being…read morecleaned on the sidewalk. I also smelled bleach which Mr. Parvizian denies using for fringe cleaning. The next clue was the condescending way Mr. Parvizian treated me when I brought my machine-made rug into the establishment to be cleaned. He told me my rug was not worth the price of cleaning. About a month after cleaning the fringe started to disintegrate. The response from Mr. Parvizian was that machine-made rugs have synthetic fringe and they are not responsible. The fringe is cotton, we had it replaced 12 years ago after a vacuum cleaner mishap. Then he stated that the rug was stained, which it was not, we do not have animals and our children have been out of the house for over 20 years. The last communication was that I signed the contract that in a roundabout way says they are not responsible for any damage to rugs being cleaned.

I was relocating back to my townhouse after renting it for 11 years…read more I wanted a custom window treatment for my bay window. Elliot came out to meet with me and brought many

My parents had a beautiful wood based chair that they no longer wanted/needed, so they asked if I…read morewanted to take it off their hands. It was barely used and was in excellent condition, but for some odd reason the cushion was sinking. I figured, if I got it reupholstered to the color of my choice and had the cushion replaced, it would be good as new. I took to my handy dandy Yelp app and did a search and Mill End popped up. I'm familiar with the shop, since a family member worked there years ago, but I had no clue they did this type of work. I gave them a call and was told to bring in a picture to evaluate the chair because they didn't want me to be without my chair for a long time. Well, I thought bringing in the chair itself would be easier, since I wasn't in a hurry for it. I was greeted by a very knowledgeable staff member who gushed about how beautiful the chair was. She did an evaluation of what would be needed to repair and reupholster it and then showed me the fabrics that were available in the color I selected. They have a large variety of fabrics on-sight in the store, but they do have options that can be ordered. The one I selected was on-sight. We agreed upon the estimated price, I filled out some paperwork and I was out the door. It was literally that quick and simple. Since they have a pretty extensive client list waiting for their projects before me, my estimated date for the chair to be completed was about 2 months or so. To my surprise, I was called about a month later informing me that my chair was ready. I arrived and was extremely pleased with my brand new chair. The workmanship was beautifully done and the cushion they replaced was perfectly placed. They did such a phenomenal job, my parents wanted their chair back. Lol! Not on my watch! Yes, Mill End is a bit pricey, but so worth it! They're truly professionals. I'm planning to get my dinning room chairs reupholstered in the near future, so I made sure to get an estimate while I was there. I'll absolutely be back in the near future.

To the District Manager At Homes…read more On behalf of Living Water Church, located at 750 General Mills Highway, we would like to express our sincere appreciation for the outstanding experience we had at your Crofton location. As a church that has recently opened in the community, we were in need of specific furnishings to prepare our space to effectively serve families and residents. From the moment we entered the store, your team provided exceptional customer service. The staff was welcoming, attentive, patient, and truly committed to helping us find exactly what we needed. The store was well organized, fully stocked, and offered a wide selection of quality items. We were especially grateful that everything we needed was available, which made the process smooth and stress-free during such an important time for our ministry. Our overall store experience was amazing. Your team's professionalism, excellence, and care made a meaningful impact as we continue building and serving in the Crofton community. Thank you for your leadership and for fostering a culture of excellence within your team. We look forward to continuing to support your business. With sincere appreciation, Kymberly Holmes Administrator Living Water Church 750 General Mills Highway

This store is huge and they have a lot of stock. With so much to look at and so many isles it can…read morebe become overwhelming on the eyes. The store is ... messy and dirty. Not trashy but dusty; dust everywhere. There is a lot of product but it's all on the floor; there is very little in the back as I was told by an employee.

Since moving here in 2007, we have looked for a reliable and trustworthy expert in handwoven rugs…read moreand have finally found just that in Faisal. We have rugs from China, Afghanistan, Pakistan, and Iran, all made with different materials and techniques. Faisal was knowledgeable about all of the differences and was able to provide some valuable information about our rugs. He and his crew washed six rugs and made repairs to two of them. (And on his recommendation, we have stopped using our robot vacuums that caused the damage ). We could not be happier with the final results. Our rugs are bright and smell fresh and clean.

Faisal and his company are knowledgeable experts. Generations of trading, repairing and cleaning…read moreexperience.

Great experience, great selection, great prices, and great customer service. Highly recommend Ash…read moreand Jamie. Family-run business that still understands what value and customer care means. Don't go anywhere else for your flooring.

Great price on wood flooring in the dc area. Easy payment and pickup, will use them again if I…read morehave any other needs.

I ordered a buffet from Haverty's, which was delivered on the due date. Haverty's decided that…read morethere was a slight defect and would deliver another new one in a couple weeks. They did exactly that but the delivery men left the shelves out. When my son caught them before leaving, one of them entered my home with a huge attitude because he was "inconvenienced". However, it wasn't an inconvenience when we spent $10,000 in a month at their store. Customer service goes a long way, so I wont be giving them additional business.

Florence was great in assisting me with getting the complete bedroom set I wanted. High quality…read moresturdy furniture and a great mattress. Delivery and assembly went great. They were on time, professional, cautious to not damage walls, and friendly.

The National Carpet and Flooring Team did an excellent laminate flooring installation job. They…read morewere very reasonably priced, ordered and had the flooring installed within a few days. I reached out to several companies and not only were they the 1st to respond but less costly than their competitors. I highly recommend this company for a professional flooring experience, beginning to completion.

I read a review from another "client" that I did not take completely at face value (sorry). Mostly…read moreChad was recommended to me from a friend! But, the same thing that happened to Eunesa B. also happened to me. Well, not exactly the same. It was only after he came to do our measurements for a +1,200 sqft carpeting job that he ghosted us. He didn't even provide a first estimate after measuring out our job even though that was what he said was the next step. We called (left voicemails), emailed, saying we were wondering why we hadn't heard from him. Confirmed our email addresses and phone numbers. Not a SINGLE response! Not even an "excuse", like..."Oh, I got too busy and I won't be able to do your job." Just NOTHING. Quite unprofessional to say the least.

Price is great! Service is excellent! Didn't have to leave my house to look at samples. Easy…read moreinstallation. Good communication and saved me hundreds!!

My initial interaction with this company scores a zero in terms of lacking professionalism. I…read morecalled the telephone number provided and it went to a voicemail with some other company's name. I was confused so I called back and the call was terminated. Again, I'm thinking something is wrong with this telephone number. I called back one more time and a guy answers the phone with an attitude saying I called 6 times (lie) I only called 3xs and he angrily says he's on the other line. (1) Get a receptionist; (2) if this is your business line, answer it as such, (3) change your dayum vm message so its inline with the company you work for so individuals such as myself wont be confused. Needless to say, I will not be moving forward with procuring services from this company based upon my first and only interaction.