1. Quality Cars Inc & Old Guitars

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Saint Cloud, FL

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Quality Cars Inc & Old Guitars

1.0 (1 review)

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19 years ago

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Starling Chevrolet GMC

Starling Chevrolet GMC

2.8
(64 reviews)

We researched exactly what vehicle we wanted, which Starling showed as being available and for sale…read more(and still does) on its website. We drove the hour there only to be told that vehicle wasn't there as it was used as a courtesy/loaner, AND GMC wouldn't even allow it to be sold until it had at least 3,000 miles on it. They were happy to try to sell us a higher model $10,000 more than what we were shopping for, insisting it was so much nicer. We 100% planned on buying the vehicle they showed online as being available, but now we'll never shop there again. Oh! We did purchase a new vehicle today - the exact specs we wanted - at a different dealer. We had an AMAZING experience there and will be sharing both that experience, as well as the horrible Starling experience, with friends and family.

Let me start off by saying we have normally went to Starling Orlando and had a phenomenal…read moreexperience. I can't say the same for St. Cloud Starling. I have always been the biggest supporter of Starling Chevrolet. We have purchased all of our vehicles from Starling. Recently my car broke down conveniently by Starling and I trusted that I could leave my car here for a honest diagnostic. I just surpassed my warranty for my vehicle so nothing was covered. They were very timely at checking my car and finding out the issue. What astounded us was their $250 diagnostic fee. That is truly unscrupulous. This fee is supposed to be included in the final cost of your sale. If you decide to do the work elsewhere you are still responsible to pay this hefty fee. That's truly the most insane and price gauging I have ever heard. Most retailers do not charge this much. They were very unorganized... we were first told roughly $1200 for 1 ignition coal, 4 plugs and throttle body cleaning. Is this some kind of joke? In what world do they think taking advantage of loyal customers with this price gouging is acceptable? Somehow the advisor helping us (Delores) told us three different quotes. It somehow settled to roughly $720 but then we received a call from someone else (Henry) with a higher quote. Again... this is unacceptable. Are your prices not concrete? Do you just decided how your going to con innocent people, desperate for their vehicle? Now for the negligence. When we decided we would do the work ourselves, because yes... this work cost less than $300 we were astounded by the lack of professionalism by Chevrolet Starling. Not only did they leave our engine cover unscrewed.... But they also told us the wrong coal for replacement. Which lends us to believe they moved it around to figure out which was faulty and never put it back. When Delores returned our car to us. She did kindly warn us that the car drove rough "no duh" but she failed to warn us that the cover was left off our engine and the hood wasn't even shut. This could've been really dangerous for any driver, especially a unknowing driver. Lastly, if you are going to charge for the diagnostic fee, the least you can do is have your porter bring the car presentable. We purchased this car from Starling. They could've at the very least washed or vacuumed our car as a courtesy for being loyal customers and having previously got our car with Starling but they couldn't even do that. Do better Chevrolet! This is unacceptable service. We will not be coming back here. I really truly believe that right thing to do after this experience was refund the diagnostic. This is both unprofessional and dissapointing. We will not be referring friends and family here anymore.

Quality Cars Inc & Old Guitars - car_dealers - Updated July 2026

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