Wow. What a great new facility for my Cadillac Escalade to get its spa day! Walking into the new…read moreMassey Cadillac South felt more like checking into a luxury hotel than a service department. Matt Pelphrey (affectionately known as "Maester Aemon") greeted me with the wisdom and calm you'd expect from the Night's Watch, while Service Director Michael Chernow ("Gru") somehow manages to look like he's plotting to steal the moon but is actually orchestrating outstanding customer service. Together, they're an entertaining duo who make you feel right at home. The dealership is absolutely beautiful, sparkling clean, and every detail reflects pride in the new facility. My Escalade came back looking refreshed, pampered, and in perfect condition--like it had just spent the day at a five-star spa instead of a service appointment. Between the fantastic people, immaculate dealership, and top-notch care, this was one of the best service experiences I've had. If your Cadillac deserves a little royal treatment, this is definitely the place to bring it!

Mark, from the Roadside Assistance Team was absolutely incredible. He fixed the issues with my…read moreCadillac, and explained everything that he was doing. I don't have enough words to express my gratitude. Also a huge thankyou to Tammy Parker in their service dept for giving me Mark's information. You guys are amazing A++++++

OUTSTANDING COLLISION REPAIR - YAN CARLOS, ASSOCIATES & TECHNICIANS at Usa Auto Collision & Glass…read more9432 South Orange Avenue, Orlando, FL 32824. 407-757-0077 While stopped at a red light, our 2024 Subaru Outback was rear-ended at an estimated speed of 30 mph. The other driver's vehicle was totaled and our vehicle suffered major damage. We called the Subaru dealer where we bought the Outback new. Several employees there recommended this collision center as the best Subaru Certified Collision Center. Yan Carlos was assigned to our SUV. He is very nice, knowledgeable, and has over 20 years of experience. He patiently dealt with the insurance company that delayed and tried low-balling repairs, including repairs on the Outback that could have compromised safety in a future collision. Yan was firm and provided them with numerous photos, detailed documentation verifying the reason for each repair, including the strict safety standards from Subaru. Yan was able to get all repairs authorized. Our Outback was returned to us in "like new" condition with all required parts replaced, all air bags inspected, and all safety systems recalibrated to strict Subaru standards. We thank Yan Carlos and his team of expert technicians for making our Outback safe for our family again. We highly recommend them.

So I decided to give USA auto collision & glass a shot at installing an aftermarket OEM rear…read morespoiler on my Corvette, this was kind of difficult because I called around to a few organizations and they wouldn't touch it? but one speed shop recommended this establishment so I called them, spoke to a gentleman Manny? He said he will take a look at it that day, I get down to the business and show him the vehicle, upon inspection Manny said he couldn't do the job but recommended me going to my local AutoZone applying epoxy as well as double sided tape to the rear of the vehicle after a light sanding and installing it myself OK not what I was looking for but I accepted that shook his hand and told him I'll be on my way. On my way leaving the place he came to my window and told me to bring the car back Friday and said he'll see what he can do? OK great. I bring the car back on Friday. Drop it off. He wasn't there at the time so after about an hour and a half I text him. He told me to call him which I did when I did call him. He informed that it did not fit properly after him applying double-sided tape? And taking it for a ride?? Which I don't understand because I informed the other gentleman that I didn't want any work done on the vehicle until I got an estimate, anyways I'm not understanding how the spoiler wouldn't rattle with double sided tape when you're not using bolts and epoxy to cement the spoiler down? This IS what Manny told me? I quote, if you apply the spoiler yourself with double-sided tape and epoxy you have to wait 24 hours before driving the vehicle" then hand me back my spoiler with a ton of double-sided tape all over it for me to remove then lie to me and tell me you weren't gonna charge me?? Please, I wasn't born yesterday lol, anyways I'm just saying this is supposed to be a collision center right? You repair damaged and destroyed vehicles yes? To not be able to bolt on an aftermarket spoiler shows me exactly why I wouldn't want to do business with you and why people are going to YouTube to do it themselves lol, I guess I'll do it myself...

Terrible service. Rude technicians. Poor quality slopmanship. Absentee careless owner. Idiot shop…read moremanager. What could possibly go wrong? I had lots of stuff done there. Never ever again

Took our fifth wheel in for alignment and they did a great job. Mike was very thorough and…read moreexplained all the adjustments he made. The work was done in the time promised and the cost was less than expected for the work that was done. We will definitely drive 1.5 hours again to Josam to have all alignment work done in the future.

Return for the Second time after 4 years, Now for new tires alignment and balance ,This is one of…read morethe, if not the only shop in the area that does real alignments, caster, camber, toe for the same price that you would pay at one of the larger corporate shops and got new Falken 35 tires. The owner and staff is very meticulous and stands by there work. I have my truck lifted by them in 2021 great job and excellent and competitive prices, and they were able to adjust the control arms for extra tire clearance and still retain a factory ride on the Highway. I Highly recommend this shop regardless of what vehicle you have. Amazing service, very quick turnaround time, great alignment machine, and all-around great experience. Pete is very professional and is a master of his craft. Will definitely be returning and bringing all my vehicles for future business oh forgot to mention thee best body shop ever in premises, auto insurance accepted. 10/10 definitely recommend !! VP Rick Hernandez

Friendly team, clean waiting area, reasonable prices and timely service await at Mavis! I really…read morecould not hope for more from an automotive service provider. I have had several services performed here. In each case, the price was excellent and the service was performed correctly. I highly recommend this location!

Terrible experience. I had an appointment for tire rotation. In on time and was told it could be 45…read moremin wait. There was only one person waiting who came in well after me and I waited 2 hours before finally leaving. Ridiculous. Will never go there again. Used them before and when fixing a tire, the not only did not fill tire to the proper pressure but did not put the cap back on the fill stem. A small detail but maybe an indication of the lack of interest then have in customer service.

Hands down, this is the best auto repair shop in Orlando. Highly recommend going to see these guys…read morefor auto service. John is awesome!