TL:DR. Customer Service not well. I was just a transaction…read more Interested in an M5 this dealership had. It was decently priced and searching around Fl, Only two I was interested. I called in a few days before to express interest. Referred to Manny, who the finance person said he'll take care of me. I plan on coming in to look at Sat, and to show my seriousness. Says he only has a 1pm appointment. I drove first thing in the morning, for 3 hours, to look and possibly negotiate the car. I test drive, didn't notice anything too much mechanically. There was a sensor that was popped off and some dings on the carbon fiber. After the test drove, I never gave a number/offer, they had the car listed around $83,700. I expressed willing to put a security deposit, but we need to come down on the price. He made it seem like he can make it happen. He talks to the sale manager at the time, and come back. However, states something around the lines of "after discussing with my manager, we cannot come down in price. We have 3 more viewings after you, and don't want to depreciate the value and would rather see if one of the 3 would be willing to pay our asking price." He also states that his manager said "if I'd be willing to finance through the dealership, they'd give me $500 credit." In shock I expressed and asked, that "the car has been sitting for months, and I'm showing interest, and you turn me down in hopes that someone else would buy it?" And now, a car that's been sitting there for months, and Manny said has 1 showing, now all of a sudden has three? I leave. I tell Manny call me after the weekend if he wants to discuss a sale. He agrees. The weekend goes by and midway into the week. The car is still listed on their site. Did Manny call? Of course not. Being in management myself I decided to call the dealership and ask to talk to manager to express my experience from that previous weekend. I get transferred to another sales manager, Matt. At first, he seemed sincere, he said he'd look into the situation, talk to Manny about it, and get back with me and see if he can do anything to help. Thinking back about the entire process. I felt he was just telling me what I want to hear to get me back in the shop. I'll explain. I mentioned the car was listed at $83.7k. Manny said they can't go down anymore. Matt replies and says he can do $82.7k. At the time I was dealing with South Orlando Jaguar. Mind you, the same physical dealership is the same as South Orlando Range Rover. I showed him, that the other half of his dealership has the car listed at $82.2. He then decides to offer me at $81.5. I agreed. He gets me with finance to discuss financing and any add on. In the midst of all that my wife convinces me to trade in my car. It's an older Lexus, but to me a rare one, and and maintained one. I was transparent about the car. Regularly maintained and serviced. However it's a 2008. And my recent dealership visit, it was advised to start planning or doing reseals and gaskets. And I told that to Matt. I gave him the vin. He comes back at me saying "at the mileage I have, I have to highest Lexus ISF in the nation". Which later come to find out, is not correct. He said at that high of a mileage, he doesn't know if anyone would pay for it, and it will likely go to auction. But he said for the sake of the sale, I'll offer $7500 in credit." He also OFFERED/stated, "that's my rock bottom weather the condition is better or worse. Let's get it on the lift, if it looks better, I'll give you more, if it's worse, I'll still stick to my 7500." Little did he know I went to my local Auto Nation and Carmax. They offered me 9500. I told that to Matt and he said he'll match it and again, lets put it on the lift and we'll see if I can get you more. In short he never gave me any additional credit even though he said he'd likely would. They never honored the 500. And later found they listed my car to sale at $15k. And they just "low balled" me at 7500 with the intent not to give me more, if it weren't for CarMax. First and last transaction at this dealership.

Love my new IPACE. The purchase was a great experience. Great price, no pressure. Thank you!!read more

Our household has bought 3 cars from here. I mean lesbians and Subarus go together right? ;) I've…read morenever felt talked down to and while car buying always takes a long time they are nice people. The finance lady is the gem of the ball. She is so sweet, has pics of all the Subaru dogs that belong to owners who purchased there all over her office. We take our cars back for oil changes and yes, that takes forever there. But I always know it's going to be right. They even have a shaded dog park so if you need or want to bring the pup along you can!

We bought new 2019 and later 2024 Outbacks from this location. With both we were given a couple…read morefree oil changes. Unfortunately, we couldn't use the oil change offer on the first two changes we had done on the 2024; whenever it was time for an oil change, we were out of state and had to get it done at another Subaru dealer. Finally, we needed an oil change and we were in FL. My husband called and was told the time limit on using the oil change offer has expired, there is a two year limit on using the offer. We are getting ready to buy a new Forrester Hybrid and it will not be from Sport Subaru. You should have just given us the oil change. Your service dept cost the sales dept a sale.

I always have an outstanding experience working with Josh in the service department at City Kia. He…read moreis consistently respectful, courteous, and extremely professional. Every time I bring my car in, he makes sure everything is handled quickly and efficiently, and he keeps me informed throughout the process. What really sets Josh apart is how he goes above and beyond for his customers. He makes sure that any issue or concern is addressed and lets me know I can reach out to him directly whenever I need assistance. It's rare to find someone who genuinely cares about providing that level of service. Because of Josh, bringing my car in for service is always a smooth and stress-free experience. City Kia is lucky to have him on their team!

I am extremely disappointed with the service my family received at City Kia of Orlando…read more My 18-year-old daughter, who is still in high school and driving her first vehicle, took our Kia in for what she believed was a routine prepaid oil change. The vehicle had only 16,951 miles and was running perfectly. Instead of simply receiving the maintenance covered under our prepaid service plan, she was sold over $700 in additional services that she did not understand and believed were necessary. The services included a nearly $300 fuel induction cleaning, fuel system treatment, engine oil treatment, wheel alignment, cabin air filter, engine air filter, and hundreds of dollars in labor charges. She has very limited automotive knowledge and reasonably believed these recommendations were either required or part of the maintenance package. To make matters worse, she was required to pay approximately $400 immediately and was placed into a financing arrangement for the remaining balance. She later told me she felt she had no choice because she believed she would not get her vehicle back until payment was made. When I contacted the service manager to explain that my daughter is an inexperienced young driver and to question why so many expensive services were recommended on a vehicle with fewer than 17,000 miles, my concerns were dismissed. I was repeatedly told that she was "an adult" because she signed the paperwork. There was little effort to address my concerns or explain why these services were necessary. After reviewing the invoice, I have serious concerns about the value and necessity of several of the services that were sold. I expected a manufacturer-authorized Kia dealership to focus on honest maintenance recommendations, not aggressive upselling to an inexperienced customer. This experience has completely changed my opinion of City Kia of Orlando. My family was planning to purchase another Kia for our younger daughter, but after this experience, we have decided to look elsewhere. Trust is extremely important when choosing where to buy and service a vehicle, especially for young drivers, and unfortunately that trust has been lost. I encourage anyone bringing a vehicle to City Kia of Orlando to carefully review every recommended service, ask for the manufacturer's maintenance schedule, and don't hesitate to get a second opinion before authorizing expensive repairs. I sincerely hope City Kia of Orlando reviews its sales practices and places greater emphasis on transparency, fairness, and customer trust.

We needed to replace my car recently due to its age and figured given the cost for…read morerepairs/maintenance over time, we might as well just upgrade our vehicle. After going through 3 different dealerships, we came to Enterprise and they couldn't have made the process easier and simpler. On my first round with them, Jose helped me find a vehicle. He went above and beyond to work with me and my foot hadn't even hit the door yet. Over the course of a week, he scoured the inventory across several locations and worked with a very picky Yelper finding him vehicle after vehicle. We landed on a Chevy Spark that, while it seemed nice, I just wasn't sold on. At that point, I needed a break from car shopping, so I thanked him for his time and told him I'd let him know when I get back to it. Flash forward a month. I get to a decent point and hop back onto the hunt. Unfortunately, Jose wasn't available the day I walked in. John was the first rep to greet me and was just as helpful, friendly and professional. It's clear that Enterprise treats you like a genuine person and there's no pressure for anything. They make sure everything is clear from the beginning and will work with you on getting car payments as low as they can for you. I walked away with a 2019 Nissan Sentra with 60,000 miles and I couldn't recommend Enterprise more.

Needed a family car just about asap. We knew exactly what we needed and it was accomplished with…read moreease. Got the application, car, dp & everything resolved the same day. If you know the car, have your money ready this is the place to go. No time wasted. Thanks Mr. Car and Brett! No argument it's one of the easiest dealership experiences I've ever had.

Where to begin! In a day and age where customer service is sorely missing from most businesses, at…read morethe other end of the spectrum sits Fields BMW of South Orlando on OBT. Attentive, respectful, communicative, friendly, thorough...I have yet to meet one bad apple there. Eric my remarkable Service Advisor and Alex my knowledgeable Service Tech are top tier. Other remarkable encounters are Lucas and Isaih, two 'geniuses' that answered all my questions with a true interest to help and educate respectfully, which this 70-year-old first time BMW owner greatly appreciates. Another shout out to Kristen who processes you in when you arrive to have your vehicle serviced. You want to feel what old school customer service feels like? Indulge yourself and your vehicle at Fields BMW...well done Team!

Catastrophic failure on a brand-new car and terrible service…read moreI purchased a brand-new, $75K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

For Quicklane Only-- The staff took the time to explain to me what they were doing and what I was…read morepaying for. And then what I needed to come back for and why. They knew I knew nothing and instead of take advantage of that made sure I knew exactly what I was getting and why I needed it and what all of my options were. Also, there's WiFi and sometimes donuts in the waiting are. My only complaint is it's always busy so you sometimes wait forever. For the Dealership side-- my only interaction was over the phone with someone named Lisa who called me multiple times in a two day span, never leaving a voicemail but eventually sent an email from a different person's account asking me to buy a car I already owned. Somehow my information submitted for a service appointment was given to sales instead. I responded promptly to the email but again received another phone call which o was able to answer this time. When I explain the issue she rudely said "oh well thanks for that waste" and abruptly hung up the phone. If I was in the market for a car, I won't be purchasing it here.

My lease was up and I needed a new vehicle. I was paired with Vitalie in sales and he was…read moreabsolutely amazing. He truly went above and beyond for me to make sure I was taken care of. I am very grateful and would recommend him to anyone looking for a new Ford!

I inquired about a vehicle while on vacation in Orlando. Mind you it was a Holiday weekend. I was…read moregreeted and helped by Rene almost immediately and he took great care of us. Fair appraisal and offer on my trade, and a fair price for the vehicle I purchased. I was in and out in 2 hours to finalize the deal, and drive our new vehicle out ON Memorial Day. It was a good experience all the way around. Would definitely recommend giving them an opportunity to earn your business.

Amazing experience from sales to service. They all treat you like family. Would highly recommend.read more

DO NOT BUY A CAR HERE! We bought a car here over a month ago. It broke down a week later after they…read more"tried to fix it twice" we had it towed to them and they still have it. We don't understand why they claimed they would fix it if they aren't. The owner has never involved himself. The sales guy answers and texts back with very limited info. The mechanic is a liar and rarely responds to any form of contact. These 2 continuously give us the runaround. Now they won't give us our car that we fully paid $2200 for! We told them we were sending the tow truck back to pick it up and they said they pulled the whole engine out so we couldn't. We don't understand why they are doing this but there is definitely something fishy going on at this dealership!