I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Just worked with Tony for the first time. He was extremely responsive, generous with his time, and…read moreknowledgable on all my issues. He also referred us to a specialist to help us avoid a future catastrophe who was also excellent. Will definitely work with him again!

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

Since my first review I've used GHM for multiple things. Most recently they fixed the pump…read moreunderneath my house - first with a temporary fix while they waited for a part and then with the permanent fix. He was patient with me as I explained my issue over the phone and was able to inform me that our washer could still be used even before they got to fixing that. They've done a couple of other jobs for us in between like putting in a new shower head and implementing a new outdoor water spigot since the old one just didn't turn on anymore. They are always good and fair with their pricing and as always are happy to entertain my questions (like me asking where our water shutoff valve is and them showing me where it was.)

We had a plumbing emergency and we got a response within minutes. Greg went out of his way to fit…read moreus into his schedule and he got the job done quickly and completely. I've heard similar stories from others.

Recently Frank was hired to replace an oil fired steam boiler due to failure of a previous one at…read moremy elderly grandmothers home. Frank took the job on immediately and was exceedingly helpful and professional. He assisted in swapping over to natural gas while navigating permits and dealing with the gas company. We ended up with a new gas steam boiler and gas water heater. His work speaks for itself. The installation was clean and done correctly. He was prompt with timing and even worked weekends to get the job done. We could not recommend Frank any higher for quality work at a fair price.

Frank came through again. I am so pleased with the newly installed toilet today. He is always so…read morepleasant and witty to boot! Turnaround time was amazing. He makes sure to explain services in advance. Always on time as he completes the work with complete cleanup. Don't call anyone else.

I've had Brendan here a few times for shower repairs, H/W heater replacement, and garbage disposal…read moreinstallation. He is FAIR and won't sell you something you don't need. Great advice giver and is both professional and reliable. Treats customers with honesty and will shoot you straight on what's needed as well as what options are available price-wise. I will continue to use Brendan as my plumber.... no one better. HIGHLY RECOMMEND !

MY PLUMBER RETIRED SO I NEEDED A NEW RELIABLE SERVICE PROVIDER FOR MY TENENTS AND MYSELF…read more When I interviewed Brendan I got a good feeling. He is serious about the service he provides. I have used him 4 times and he came through all 4 times. If he says he will be here he is. He will not overcharge and his work is neat and clean. I got lucky!

LB and his team have helped us with a variety of projects in our apartment building, large and…read moresmall, with excellent service. He explains what he is doing, pays attention to detail, and gives tips for future maintenance. We've worked with him for a few years now and very happy with the services he's provided. Recently, he noticed a leak in our basement while doing a separate job, and notified me so I could address it, saving us a much bigger issue down the road. Thank you LB!

LB was great. A few months ago he helped my mother replace a water heater and did a great job for a…read morereasonable price. I remembered his good service and called him to fix part of my boyfriend's water heater. He was able to come the same day and was super communicative about his arrival time and even called us twice to let us know there was bad traffic and to confirm it was still okay for him to come. Did a speedy job and even checked our dryer ducts while he was here. 10/10 would recommend Excel!!

Vaughan Plumbing was once again amazing and 5 stars !!! I…read morehad a sink faucet emergency this time. They were here in an instant, and they had all the parts needed even the faucet. They performed excellent quality work in a very short time. The gentlemen were very kind, professional and extremely pleasant to work with. Saved my day again!! Thank you again Greg, and Vaughan Plumbing!

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

Scott does a great job. He is honest and knowledgeable. had a toilet replaced along with a couple…read moreof supply valves. No surprises, estimate was what job cost. I recommend.

Called Scott early this morning for a leak under my sink which I thought could get worse fast…read more Scott showed up the same day later that morning and fixed my leak and more. Put all new pipes in,cleaned up the flow of my dishwasher and made everything work and flow better. It's looks so clean and in order. He explained to me what he did and why and also cleaned up the mess. You would never know that there was a leak and water was everywhere! Thank you Scott Moore