My husband and I are completely satisfied with our new kitchen. A year ago we bought a house and…read moredecided to completely renovate the kitchen because the house is very old and was in need of a little upgrade. We went to Express Kitchen in West Springfield and Darlene took care of us. We gave her the dimensions of our kitchen and what she envisioned for our kitchen was something truly special. She advised us to knock down a small wall in order to expand our countertop space and allowed us to put in a larger refrigerator, which was one of the best ideas she suggested for us. She also added in a wine rack I'm obsessed with. We also use that counter space as our alcohol bar, convienently below the wine rack. Darlene created a layout of our kitchen on her computer and once we all agreed upon the layout, Kyle & I picked out our cabinets, granite, hardware and other items for the kitchen. Darlene spent so much time creating our dream kitchen for us and we are so thankful. Our kitchen came out better than I ever could have hoped and we are both very attached to it. I've never had so much space to cook & bake before. My husband and I actually enjoy cooking together because there is so much space we don't ever get in each other's way. We know we will continue to enjoy our kitchen for years to come. Anytime someone comes to our house they always compliment our kitchen and express how big, open and bright it is. We cannot thank Darlene enough for all of the hard hours of work she put in creating, designing and finalizing our kitchen. And we have recommended her to anyone looking to renovate their kitchen. Please see the attached photos to see how great it came out!

Greg was our salesman and was the WORST salesman we have ever encountered we had been there once ir…read moretwice before we decided to order our granite counter tops from them we had home depot do most of our kitchen EK beat the price on the counter tops. So we had spent 1.5 hrs on msi (granite wholesaler site) picking out our slab like July 12th we paid, 3.5 weeks we call cause we haven't heard anything from them Greg says he doesn't know anything about it and makes an apointment to refresh his memory. So a week later we go back in and sit down and ge proceeds to tell us that we really didn't pick anything out and we have to re choose a slab and Boston MSI doesn't have a polished slab we want but there's one in NJ... and he proceeds to tell us we have to drive to Elizabeth nj to pick out a slab and say "oh that's a pisser" sucks to be you. We both are upset.. he then proceeds to tell us he doesn't need our shit and said ill refund your money it doesn't matter to me.. We said fine and walked out and went to home depot and purchased the granite counter tops..

I am sitting here in my absolutely beautiful kitchen that was finished 12 months ago. I love it…read moreeven more today if that is even possible. From the design, workmanship and staff, I could not ask for anything better. The attention to detail was outstanding. Do not hesitate to consider KItchen Associates for your remodel.

Once we decided to add to our home rather than move, we also figured we'd knock out some walls and…read moreredo our outdated kitchen. The contractor suggested Kitchen Associates (KA), which was perhaps the best vendor on our list. The Sterling location isn't very close, but the service, personnel, and goods more than compensated for the extra miles we had to drive to get there. This two-floor establishment has sample kitchens set up with every type of cabinetry, hardware, counter covering, pantry, and hardware imaginable, so you could picture what your own space could possibly look like. We brought in pictures of our then-kitchen and asked for suggestions on how to modify it. Jay, the owner, took our paperwork and rough measurements, and in 30 minutes came up with a beautiful plan that would accommodate everything we wanted...at no charge. We chose the cabinets and layout, and were then directed to a granite place where we chose the slabs. Prices for the cabinets and installation, etc., were very reasonable, and the installer was fabulous, clean, and quick. The result is a great new kitchen with a large pantry closet and a center island. Edit: We also purchased our bathroom cabinet/sink from KA, and they put in a rush to have it manufactured and delivered (took about 2 weeks from the time we ordered) when I told them that our builder was anxious to finish. The original vendor for bathroom stuff screwed up and never ordered the cabinet (the salesperson I had spoken to also had an attitude). KA came through. Five stars for excellent customer service and product.

Jim was very professional and did a great job installing my walls for my main bathroom tub. He did…read moreadvise me that my tub was in good condition to help save money, which I appreciated. The price and timeline were reasonable. Jim showed up on the day he said he would and was done in by lunchtime, overall we are happy with the results. Just a couple of things that I was a little disappointed in. There was a lot of old caulking from the previous walls which was hard to remove. When Jim put the new caulk in for the new walls it mixed in with the old caulking so I cant get rid of it all. Also the plumber was supposed to look at the drain to make sure everything was working properly, Jim forgot to remind him and told me he called him but I have not heard from him

We'd been planning to redo our 1950 bath with something a little more modern and without the black…read more"marbleized" plastic tile. We visited many showrooms, including the most advertised on TV. We were excited by the designs offered, but a little taken back by the price. Jim and his Berkshire Bathworks crew were contacted and promptly arrived to assess our needs and give us a price. The price was competitive with the national chains. It was NOT a one day installation, but Jim was very forthcoming about the actual time frame for completion. Every question and concern we had was addressed. The time frame was off by a couple of weeks due to the special order of the glass shower enclosure. [It arrived with the installation holes on the wrong end of the glass, hey, it happens. The last time I made a mistake was 1957] Jim went above and beyond to make sure we were satisfied. The job is beautiful and a complete makeover. We are very happy with the outcome. One last thought, my wife fell and broke her hip two weeks ago. I called Jim on Tuesday, 01/01/19, about installing a grab bar in both bathrooms. He was here this morning, 01/03/19, and installed two new grab bars and would not take any compensation. He is a gentleman and a meticulous worker. I cannot recommend Berkshire Bathworks more highly. They are the best.

I buy most of my interior trim from these guys as their location is much more convenient to me than…read morethe two major improvement "big box" stores, and the prices are really good. I've shopped there for many years and the staff is always helpful and get me what I need quickly!

Good selection of pretty much anything "home improvement". Studs usually .02-.05 more a piece than…read morebig box stores, but I didn't have to spent 30 minutes looking for straight 2x4s. A guy working helped me load without me asking-I was in and out in less than 10 minutes.

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

I am writing with gratitude to recognize your employee, Laura Davis, as one of the best Sales and…read moreDesign Consultants I have had the pleasure to do business with. She is very knowledgeable, informative, and offers impressive recommendations when needed. Her customer service and support, as well as prompt responses are very much appreciated. My husband and I first came to Torrco's showroom when we began looking into remodeling our master bathroom. Laura assisted us and immediately provided detailed information and answers to our questions or concerns. Our renovation was not a good experience mainly due to contractor related problems, and the completion dragged on for one and a half years. We also had several issues with product function. Laura was always there to help us deal with those issues, and provided invaluable assistance to see our project through to conclusion. She is caring, very well respected and is the ideal example of a sales consultant who provides outstanding and quality customer service; which in kind provides customer loyalty to your company. Thank you very much! Lynne R-S

Would leave a zero if I could. Met with Dan, the sales person. Told him we wanted a long, heated…read moreairtub. Purchased the tub he recommended and assured us it came with a heater. Needless to say, after renovating the whole bathroom to fit this tub, it does NOT have a heater. Many thousands of dollars waisted. VERY, VERY expensive lesson learned.

John Yates is the consummate professional. I've worked with many designers over the years and his…read moreskill and attentional to detail are unparalleled. He was extremely accurate with pricing and on-time with results - something that I've found very rare in the industry. Would use him again, and again, and have recommended him to friends. Thanks, John!

From the owner: We are a full-service design center that performs everything from minor touch-ups to large-scale…read moreremodeling projects. We have carefully selected a wide range of kitchen and bath improvement products to offer our clients. Although, we can get anything you wish upon request. Let's get started!

This is place is good at what they sell. Really reasonably priced items that include kitchen…read morecabinets, bathroom vanities, sinks, toilets, doors, windows and flooring to name a few things. You can get out of here with a good looking double vanity, double sink counter-top and two faucets for under $1k... when you are on a budget you really can't beat that! The staff here are very friendly and seek you out to help you. They helped us get our stuff in the car which was great since it was just me and my husband.

This is not the first place I'd go visit for my hardware needs but when i need something quick and…read moreinexpensive, this is a place I'll run to. Let's face it, the specialize in closeouts. I know I'm not going to find the best selection nor am I going to get the best advice if it's a project I've never undertaken before. But that's OK because I know that going in.

We did a renovation of our master bath and were assisted throughout by Victoria S. She was…read moreknowledgeable, helpful without being over-bearing, a clear and timely communicator, and went above and beyond to help us make our selections wisely and easily. We are very happy with the products we purchased (including shower walls, vanity and faucet/fixtures, but most of all we can't say enough about what a pleasure it was to work with Victoria.

Clean and high quality showroom. if you're looking for kitchen and bath fixtures and faucets visit…read moreSink & Spout

My wife and I happened to be driving by Ideal Kitchens late summer of 2019 and she asked me if I…read morehad stopped in when we were searching for a kitchen remodeler. I hadn't, but the following week, I made it a point to stop in. We couldn't have made a better decision. Dino the owner was a pleasure to meet and to work with during our project. He worked with us in designing the perfect kitchen. We wanted a little sitting area at the counter and he designed one that we use everyday, we haven't yet sat at our kitchen table! He set up a schedule so we would know who was coming and what day. His installers, Vinnie and Mike were professional and perfectionists. They cleaned up after they were done for the day, every day. The cabinets are drawer units on the bottom, which we love, very easy access. Everything was done on time and no scheduling issues. We would highly recommend Ideal Kitchens to anyone looking for a professional remodel by a professional designer! Thanks Dino!

Talked over the phone briefly to ask if he would take on a project. He doesnt do the project I…read morespecifically was looking for but he was really kind and helpful to refer me to someone. Thanks