Ken doughty is doing business as ken's heating and cooling in Grangeville, ID. My wife and I paid…read morehim $ 10,000 as a deposit for our heating /cooling system on July 5, 2022 at which time he said he could get to the job in about 8 weeks. He did not show up nor would he answer our calls. He finally came out for one half day in mid October and worked six hours placing 4 out of the eight ducts. Then he disappeared never to be heard from. Because of impending winter we were forced to hire another contractor to complete the work. Mr doughty refuses to return any of our $ 10,000 as of January 24, 2023. DO NOT use this man.

Ken Doughty is now doing business as Ken's Heating and Cooling in Grangeville ID. DO NOT hire him…read moreas Ken Doughty is NOT reliable or honest in our experience. Contracted with him July 2021 to install a heat pump system for 16K giving him a 8K deposit to purchase equipment/materials and get started. He agreed to have "heat" available by end of October 2021. He cut holes in our floor but little work was done after that. All contact was by text only. Mid-October we were frantic due to lack of progress and his habit of "no-showing" us when he promised to work. Delivered equipment was still sitting around in boxes/wrapping. Nothing was installed/hookep up after almost four months! When he did respond to our texts, Ken was full of excuses stating his other jobs were "emergencies". He stated via texts our stuff would "in" by end of October 2021. That didn't happen as he again failed to show up to work on days promised. By mid-November we fired Ken and hired another company to complete the job. Ken picked up his tools, then dunned us for an additional $4600 final payment besides the 8K initial deposit. Internet research showed that 8K deposit more than covered cost of equipment/materials delivered and the 28 hours of labor listed on final invoice. The fiinal inovice showed that he "marked up" the equipment/materials costs by more than 100% even though still in boxes and not working. He claimed this was "his profit" on a job that he wasn't even wiling to work on! We ignored this final invoice believing he was not entitled to such an outrageous "profit". He applied for a state permit (required before work starts) almost 2 months after we fired him. He then used the permit/inspection process to "gouge" the $4600 amount from us, he would not "transfer" the required permit to the replacment company until he was paid this undeserved $4600 profit. Ken made no effort to rectify the situation just demanded more money! He also texted he would have completed the job in 32 hours which is preposterous. The new company took 6 weeks and 145 man hours to produce a working system. That's how little had been done by Ken before we fired him. We ended up paying him for 75% of the contracted price when only he only did about 25%. In our opinion Ken Doughety was NOT reliable or honest in his dealings with us.

Jeremy had done good work for us many years before in Moscow, and I called him to help with a job…read morehere about a month ago. He seemed to be willing, came to look at our job, and for this appointment he showed up and said he was fine with doing out work. His communication was one sided, if I called him, he sometimes answered. and would tell me what to expect for fitting our job in. I understood he had to have enough jobs up our way to make it worth the trip. Last Tuesday at about noon, he told me he would be coming to Moscow, and that he'd be at our job between 10 and 10:30AM on Thursday morning, which was only a day and a half away. We took out our old oil furnace, we tore off the steps in the back so he would be able to easily work there, we removed some bushes that would be in the way, we notified our residents of the date of the work, and we brought over an extra extension cord and trouble light and ladder for the work needed in the attic area. We put down floor protection... but then he did not show up. I called at 10, at 11 at noon... no response. I borrowed a cell phone, and left a text message. No response. At about 1PM I called the "office" number and was told that he had never said a word to them about doing any work here, he was working down south and was out of range. I explained our situation to the woman who was there, and that we really needed to make sure what was happening with this, as we had to notify our residents, who would be without gas heating or hot water during this work. She said she'd have him call back in the evening. No call ever came. I called again on Monday, and the phone was not answered, neither Jeremy's phone nor the office phone. It is now 6 days since he failed to come after setting an appointment, and we've had neither a text or a call back. What kind of service is this? We are at a loss to know what is going on with this... this is something we've never experienced with a professional contractor or installer in all our 30 years of working with them in many different fields. Do we have to look for another gas installer who keeps their appointments, or at least calls back if there's a mix-up? Hope you have better service than we have had..... and we're still waiting to hear back. we will update if we ever do get a call back.

Elite came for an annual HVAC checkup on an 8 year old unit that has been serviced by two other…read morelocal firms. Jeremy did a complete check of all aspects of our system and corrected multiple issues which dated back to the initial installation of the unit. When he was done he had improved efficiency from 60 to 90%! Our home is cooler humidity levels are correct and the short cycling has ended. We highly recommend Elite!

Do not use!!!! if I could give them zero stars, I would. This company is crooked and shady! They…read moreperform shoddy work, they overcharge, and they lie their way out of being responsible for damage they caused. They have cost me many thousands worth of water damage in my home because of what they specifically did and they deny! Negligent with zero care given. Bare minimum work performed on a very expensive upsell product. Never had any leaks in my home until they came out to do work on my property. Once that happened, water was pouring through the ceiling, use someone else!!! Looks like others have had the same experience!!! Buyer Beware!!!

I give them 2 star rating. 1 for showing up, and 1 for being polite…read more I had a mid-fall service done on my furnace by Mike's Mechanical - the guy did spend some time going over it, and he said it was in good shape. It started malfunctioning in the early part of the winter during that super cold stretch. On off - on off... I sure didn't want it to die during the night. I panicked and called a different company out to ck the heater over. Whoever Mike's Mechanical sent out forgot to clean some basic little temperature probe. The new service guy hooked up a meter, up came a code and it ID'd the problem instantly. The new guy cleaned the probe and the furnace has been functioning fine ever since.

Air conditioning fan quit running over the Labor Day weekend. Called Guardian assuming l would not…read morebe able to get service until the following week at best. This was one of the hottest weeks so far this year and we thought we would need to get a hotel room until it was repaired. Guardian responded within an hour and were able to get the air conditioning back on line with in an hour. I personally have always had outstanding service from Guardian

Excellent knowledge, products and services! From answering the phone, replying to emails and…read moreperforming repairs or new installation, we love their work!

Absolute nightmare experience with Troy and his wife. We hired them for a project that should not…read morehave taken more than 2-3 weeks. Instead, it dragged on for over six months. Worse yet, we prepaid for the project in advance. Once they had our money, communication dropped to zero. Neither Troy nor his wife reached out to us even once with an update or an apology for the delay. We spent months chasing them down, dealing with endless excuses and massive communication gaps just to get them to show up and finish the work we already paid for. Which they never did! Completely unreliable, unprofessional, and untrustworthy. Avoid this duo at all costs unless you want to spend months begging them to do the job you already funded.

From the owner: All Seasons Refrigeration & HVAC, LLC specializes in repair, servicing, installation of all…read morecommercial refrigeration units and residential appliance repairs. They also provide commercial and residential HVAC installations, service, and repairs, including remodels and new construction. Our technicians have over 20 years of experience and provide expert installation and maintenance for commercial and residential in Valley County and surrounding areas.

Called for a furnace clean and service, was told 2-3 weeks (which was fine!) only to get a call…read moreback from the tech that he was able to go do the service ASAP! I was so relieved as this was for a tenant of mine. Tech called me back when he was done determining what needed to be done and I granted him permission to do the work. He was in and out in an hour!

Every time I needed an electrician Gropp was there for me. None of that 4 to 6 weeks out. They…read morealways have enough electricians on staff to accommodate the public. They have come to my rescue on 3 separate occasions and always polite and courteous and work fast to save you money. Even the office staff help as much as possible to save from an unnecessary cost of sending out an electrician. I won't call anyone else.

A1 heating installed broken mini splits and heat pump June 10th 2025. Installed incorrect 220 volt…read morefuses and wiring. Then A1 replaced parts for several months. Now January 30, 2026 after replacing the entire heat pump it works. The customer service was horrid and 8 months is too long to complete an installation.

Great service technician very professional and knowledgeable. Had a 4 hour window but we'll worth…read morethe wait Thank You

Ethan and Nathan were wonderful with my duct cleaning. 10 out of 10! They were fast, thorough, and…read morekept things clean through the process. Both wear plate and friendly and really seem to know their stuff!

Trent was our salesperson and was very helpful and communication was excellent and thorough to…read moreconfirm what we wanted. Mikey and Luka came out to convert a fire burning fireplace to a gas fireplace. Let's just say the job was BIG because the existing fireplace was old and solid! Major props to them for making it happen in such a timely manner.

I really appreciate the fast and professional service provided by Brett and his son. They fixed my…read moreair conditioning unit. I highly recommend Kinzer Air. The receptionist was friendly and helpful too. Thanks so much! Colleen Penrod

They were able to get us into their schedule very quickly! The guys that showed up to install the…read morewater heater were very polite and knowledgeable about what they were doing. Got it up and running and we're good about cleaning up after themselves.