I stay here every time I visit town!! The beds here are super comfortable along with the pillows…read more The rooms are very clean and I love the showers. You can get the water very hot if you want and the Crabtree and Evelyn products smells so good. They also have a coffee maker and coffee bean and tea leaf brand coffee. Also realized that there is a very nice little walking trail behind the hotel. Cozy stay and they are very receptive when I asked for other things I might need. The room has a microwave, refrigerator, and coffee maker.

First irritation: when I arrived at the breakfast area at 6:30 am, I noticed that every table had…read morecoffee mugs and utensils. Well, I went and got the typical scrambled eggs, turkey sausage, and a bandanna. While this location offers the same breakfast items as the Hampton Inn and Embassy Suites, at this Garden Inn location, you have to pay $16.80. They had a man go around filling your coffee mug and getting your food, but again, it's the standard free breakfast items you'd find at other Hilton chains, which explains why we met up and got the items ourselves. Needless to say, the next morning, I went to a local place for breakfast and paid less than $10.00. Next, I checked in late Monday and went to Jewel Osco for work items: a case of water and snacks to keep my team focused and uplifted. Well, after returning, I found out that a water main had broken, flooding some lower-level rooms, and that the fire marshal had shut down the elevators. The manager got two staff members to help me with my grocery bags since I was on the third floor. He told me that he could book me into another hotel. Still, if anyone knows anything about the Chicagoland area, the bedbug capital of the US, it is Chicago, followed by Cleveland and Detroit. So, no, without researching, I'm not moving to another hotel. Besides, has anyone read my Embassy Suites review that mentioned black mold being painted over? By Wednesday, the elevator still wasn't working when I checked out. It was a pain bringing down my hug roller bags, computer bag, and tools, but at least I'm not bringing critters with me. The final issue was that the showerhead in the bathroom was pointed directly at the toilet, so the entire floor got soaked and became a slip hazard. Someone obviously didn't think that through! But wait, one more issue, the reading lamp didn't work; that was close to my bed. On a good note, the staff were friendly, and the hotel was clean, so three out of five stars.

Stayed here for a work trip. Room was just good. Had all the necessary needs. Spacious with a…read morefridge, window, and desk. Breakfast had just a normal but somewhat limited selection. Service was great when I needed. Solid option if needed.

If you want good customer service this place is not the hotel to stay in, what a disappointment!…read moreMy flights from the west coast were cancelled so I called the hotel to let them know I would be six hours late, originally to arrive at 11:30pm. "No problem" they said. I arrive at 6:15am to be told that I was a no show for my reservation. After 30 minutes of hemming and hawing and no knowing what to do the desk clerk tells me it's going to be awhile and I can go eat breakfast? What? I want to go to sleep! The manager comes in and they finally give me a room. Not the room I reserved but a room. It's an accessible room, which I didn't need, nor did I ask for, or reserve. Catch a shower and the soap dispenser is off the wall on a hand rail... really classy.. Hampton Inn's are usually on it but not this one. What a disappointment!

I had a reservation and the day of the stay a person from the hotel called me to say they had…read more"mechanical issues" and they were canceling my reservation. They stated they would find me another room close by which they did but it is my understanding that their policy is if they cancel on you, they will pay for the night at the other property. They billed me for the room they canceled that I didn't stay in and billed me for incidental charges as well. I have been in contact with Hilton customer service and nothing has been resolved.

My husband and I stayed at this hotel early October 2024. I was very pleased with the room the size…read moreof it. There was two queen beds in my room. We had a full kitchenette, full-size refrigerator dishwasher. There was dishes glasses. There was a full sofa in my room. Bathroom had all the security features you could need with grab bars for safety. This was a luxurious room Staff members were very polite and professional. We will definitely stay here again on our next trip to Chicago.

Our company had a National Sales Meeting here for 4 days, I live close so I drove to here for 2 out…read moreof the 4 days as I was part of a presentation. When I arrived, the parking was easy. The hotel entrance after the revolving doors is stunning. I went to my co-workers hotel room to drop off my gear and it was very clean. Spacious rooms and the bathroom mirror had an embedded TV. We headed to breakfast where the food was in the hallway and the dining was in the big event room where main speakers were going to be. The room where we had the presentation fit around 30 people in round tables. The AV guy came in to check if we were all tested and ready to go which was all set! In between sessions, the coffee area was packed with coffee, tea, water and soda. The only bad part, there was another conference and you had to pass through this area for the other conference and they were taking our coffee, drinks, etc. The venue finally out signs. We had a formal dinner but the staff seemed very rushed in everything. Before my co-worker was finished eating they were already asking him if he was finished and wanting dessert. I like customer service but no need to rush people. Overall, the place is great, the venue is beatiful and it was a positive experience.

Stayed here for a night while in town. Appreciated the walkway that was attached from the parking…read morelot to the check-in lobby as it was raining on the day of my visit. The room itself was spacious and clean, large bathroom, TV built into the mirror in the bathroom was unexpected. I wasn't a fan of the desk chair, it was very uncomfortable and too low for me. I hope they replace them with a better ergonomic desk chair. The restaurant was decent, the staff working there were very friendly and welcoming. It's also close to one of my favorite korean fried chicken joints :) Definitely would stay here again and for a longer time.

We were here recently for a wedding block. We were able to check in early. Once we got in our room,…read morewe noticed a lot of things including the phone in the room not working, broken toilet paper holder, & no exhaust in the bathroom. We told the front desk the phone wasn't working and we needed more hangers. No one ever stopped by with the hangers or to fix the phone. The housekeeping staff also speaks no English. If you ask for more towels, you may not get any. Also, the only coffee pods in the room was decaf. Breakfast was included for us. The first morning, we got our breakfast and it was delicious. However, the breakfast area became very crowded with other wedding party guests. We never received a copy of our check. However, they charged $6 to our room as a tip which we never left. The next 2 days there was a breakfast buffet for the wedding party which included scrambled eggs with cheese, scrambled eggs with veggies, roasted potatoes, fruit, bread, coffee. It was pretty generic tasting. Also to top it off the pool was being renovated so the kids couldn't enjoy that. I also heard many of the wedding guests were charged extra on checkout. Overall, as an IHG member, this was one of the worst Holiday Inn's I've stayed in.

I stayed here for 1 night for business. Overall stay was good and the front desk staff were all…read morecool and friendly. They have a bar and restaurant on site. Room was clean and spacious. Good water pressure. Good WIFI. No free breakfast. No complimentary coffee in lobby. Mini fridge was broken.

My family had a great 2 night stay, the rooms were clean and AC worked well on VERY hot day! My…read morekids loved the pool, which was large and well maintained. The breakfast had many great options and included fresh food, overall was a great stay!

I like this hotel for a staycation. There are plenty of restaurants around and the Woodfield mall…read moreis super close. The staff is always friendly and ready to answer any questions or solve problems that arise. Checking in and out is an easy process. Parking can be a bit of challenge at the end of the night if it is at full capacity. It has a connecting hotel on the back that can get a bit confusing. The rooms are comfortable. Has your standard hotel appliances:microwave, mini fridge, coffee maker. They do have continental breakfast. They have upgraded breakfast since the last time I stayed there. They have a pool, fitness room, bar and meeting area that you can reserve. Overall decent price for a convenient place to stay in Schaumburg.

So this is the review I was looking for to determine the best place for block rooms for my wedding…read moreat Chandler's in Schaumburg. 1) There is a shuttle that goes between Chandler's and Country Inn and this was SO good. It was clean, big enough for at least 20 people, and the driver was very friendly. We scheduled everything through Isabel and she made it easy. 2) Breakfast was free and was honestly pretty good - Schaumburg has a bunch of really great breakfast and brunch restaurants so I'd personally recommend checking those out, but if you want a good free breakfast, this works. There seemed to have plenty of seating and it was clean. 3) Rooms were pretty good - you can tell they're doing as much as possible with what they have. They're not huge, but we got the king bed bridal suite and it was nice. It did have a fire place but it was July so we were good. We honestly didn't have time to use the whirlpool/hot tub in the room and would've opted for more room for getting ready vs. having the whirlpool but it's a cool extra. Beds are pretty comfortable for a night or two, everything seemed clean. 4) Getting Ready - My biggest concern was would there be enough space for the makeup artist, hair stylist, bridesmaid, mother of bride, bride, flower girl and her mom, and at least 1-2 more bridal support team. It was a bit tight but we made it work! The makeup artist went by the window, the hair stylist went by the desk, and they were able to work on one person at a time. People waiting or chatting sat on the whirlpool/hot tub sides and on the bed, and we had 2 friends bring over some extra office chairs from their rooms. I DID NOT get into my dress at the hotel - there would not have been enough room for sure. 5) The Staff - was friendly and Isabel was very very attentive. She did come into management of the hotel in the middle of our engagement so I think there might have been some new employees - a few family members had trouble booking and the employees seemed confused, so Isabel said to just call her directly instead of the front desk. You do have to be proactive and ask for how many people are staying in rooms, and ask for the sheet that says who and how long - but she gets you the information ASAP. 6) All in all - it was super close to our reception, very close to plenty of great restaurants and places to go for fun stuff, the staff seemed friendly, and everything worked out!

Great staff, great neighborhood. pool was under construction while we visited. Really short…read moretoilets so if you have long balls, take precautions

I thoroughly enjoyed my time at this location. Everyone was very friendly and helpful from the…read morefront desk, housekeeping, maintenance, bartenders and Manager. Jen has an amazing group of individuals here. The 2 gentlemen on the night shift (forgive me for not remembering their names) were helpful. The young lady on the morning shift and the young lady that worked on the eveningyesterday Tiara are all terrific! Sebastian and Raquel at the bar. The room (727) was very cozy, clean and had a great view. However, during my stay there was an issue with the AC unit, but maintenance and Tiara (break) were able to get me relocated to a different room. They one was beautiful as well and had a tub. (Yay) The food at the bar was delicious, had the best Sweet Chilli Chicken Wings. I believe I got them 3 times while I was there, along with the Cesar Salad and A glass of Moscato! Had the best snacks and beverages for Happy Hour! The pool was warm, not too cold, not too hot and from 10pm - 11pm is adult only. I enjoyed my quiet swims! And not far from the Mall and other food options. All in all such a terrific experience! I will most definitely be back. Kudos!

Not all elevators were in operation and there was often a wait…read more It was also pretty difficult to get the widely-advertised made-to-order breakfast when the chef can't understand what you're saying. I waited in line a couple of mornings and watched several folks struggle to make themselves understood to the chef before I decided to forget it. Additionally, there were no dairy free options for milk or creamer. Our last night was one of limited sleep as the hotel staff allowed a raucous event to go on into the wee hours of the morning. See the pictures for more.

I need to be extremely honest about my last stay here. Staff…read moreis great however I was in between housing and needed an apartment but the General manager would not let me stay monthly so I only spent two or three days here at a time and spent 28 days at the sonesta. Rooms are a bit old and dated and extremely small but it's pet friendly and the breakfast here is excellent. You will not get much room. The rooms are not spacious and the windows do not open so you will not have fresh air. The location is wonderful. You will be close to everything. Taking two stars away because they allowed a very dangerous schizophrenic woman to attack me twice. This woman has sever mental issues and she was wandering around the hotel lobby and corridors pretending to be "The Messiah ". I kid you not! At one point this woman grabbed my Great pyrenees and pinned him down scaring both me and my puppy. The next day at Breakfast Joanna I think that's her name chased me around the kitchen area and tried to punch me so I had to hide behind one of the receptionists and she had to protect me. I should have reported it to the Schaumburg police department and I regret not doing so. The next day I checked out and instead of the hotel asking this woman to leave immediately I was told by another guest that they allowed this dangerous woman to remain longer till she found alternative housing option. Apparently she was there because her house burnt down. Still the staff here never handled it properly and I may relay this information to corporate. It is not okay to allow one guest to frighten and physically accost your other paying guests. For these reasons I'm finally sharing my experience. This hotel is not cheap. If your guests are paying well over $130 a day you should make sure that potentially dangerous people aren't allowed to frighten and physically touch your guests. These are photos of the woman who attempted to hit me during my stay.

Friendly staff especially Bash and floriaberto . Breakfast was amazing. . Definitely will be…read morestaying here again

Excellent hotel. Great location with restaurants and gas stations nearby. A mall os also very…read moreclose. Great staff. Hotel has some updated areas. Overall great value. My bed mattress was a bit old-worn on one side. But as mentioned very good value and great service.

I've recently stayed at this hotel for our girls trip. Located near the freeway and across from…read morecostco. Lots of restaurants and stores nearby. They have a big parking lot, free to park. 5 floors, free breakfast every morning, and clean room. This place was perfect for our trip, we spent the day in Chicago and evening in the suburbs. Recommend booking this hotel again for next trip.