Dr Lori Gibson helped us put our cat of 18 years down, and we can't say nicer things about how she…read morehandled this process. She was absolutely wonderful in terms of explaining what would happen, being so compassionate and soft spoken about the whole situation. We couldn't have been more grateful that she was the one who helped us!

In a perfect world, I would hope that no one would need to avail themselves of their service and…read moreour beloved animals would live with us forever. When that is no longer the case and tough decisions need to be made, we had an excellent experience with Compassionate Care to say goodbye to our pup. Let me start by saying that every administrative and customer service interaction was timely, clear, and concise. The last thing you want in this situation are delays and confusion. Once I reached out through the contact link on their website, the email response with details about their different services happened within 10 minutes. An intake call to make arrangements for a euthanasia visit at our home was answered by a human and only took a few minutes. They recommend making a reservation 48-hours in advance, but we were put on a wait-list and we moved up our reservation when things opened up. I appreciate that you can reschedule (with four hours advance notice) as well. They have a variety of services, Eco-friendly cremation, and memorial pieces. Everything was arranged in advance, including payment through their web portal, so when the vet arrived for the appointment it was all about our boy and his (and our) comfort. Dr. Wilson clearly walked us through the process, gave us time to say goodbye, provided options, and was a wonderful partner in the process. Cremation is done at a facility in N. Portland, but they have the option of picking up the cremains in Oregon City which was more convenient for us. Having gone through this experience with another pet where we took them to the vet's office, I would highly recommend this option for the pet's comfort. It just felt better saying goodbye in a familiar space surrounded by love.

Of the four calls we made to various clinics when our cat was dying, only Serenity Mobile Vet…read moreanswered and arranged for a visit that day. They were compassionate and caring and very professional. They knew the right questions to ask to make the hard decision to say goodbye to our 17-year old cat.

We've been seeing Dr. Scanlan for about 4 months now. We have an 8 year old lab/bloodhound mix…read morewho's been slowly losing his ability to walk. He's also an anxious guy, has significant arthritis and occasional gut issues. This makes trips to the vet nearly impossible. Having them come to us has simply been amazing, and Dr. Scanlan and staff have all been just incredible. Reggie gets regular acupuncture, which has really helped improve his health and mobility. He's so comfortable with them, he thinks it's a spa day! We were completely lost before we found Serenity. I highly recommend them!

Deciding to euthanize your pet is incredibly difficult. My sweet dog was diagnosed with a condition…read morethat gave her about 12 months to live - those 12 months being filled with vet visits and declining health. There is never a good time to make this decision, but I knew I did not want to see her suffer or pass away at home alone. I am grateful that BluePearl Pet Hospice has transparent pricing on its website. I did not want to have to wait for a response from other companies to see if the option was affordable. We chose an appointment in the afternoon, so we could have extra hours with our sweet girl. Cam called me a few hours after I made the appointment, since I noted my dog had an increased respiratory rate, she offered me an earlier appointment, which we did not take. Dr. Leigh-Anne arrived within the appointment window. She took time to explain the process and waited for us to be ready to move forward. Having to say I was ready for each injection was the most gut-wrenching part of the process. Dr. Leigh-Anne gave us privacy after our girl passed away and did not make us feel rushed to say our last goodbyes. I was able to carry my sweet girl to the car. I am grateful for the transparency, communication, professionalism, and compassion offered by BluePearl Pet Hospice during this emotional time.

Sadly last week we had to say goodbye to our beloved cat, Thad. Dr. Zoe is very kind, patient and…read moreunderstanding. Thad's passing went as peacefully for him as possible. We're grateful in-home euthanasia is an option since he hated going to the vet.

After our cat Wilbur had most of his teeth extracted due to dental disease, he became a menace at…read morethe vet's office and could only be treated by vets who would come into our home. When he first began showing symptoms of what turned out to be a serious illness, we tried a few different mobile services, but no one was as attentive, caring, and resourceful as Dr. Posey. She and Jenn spent long visits discussing Wilbur's care options with us and taking careful notes; they helped us source medications and figured out strategies to give medicine to a cat who wouldn't take pills; after each visit, they sent us copious notes and were available for email questions and follow-up. Sadly, Wilbur's health continued to decline to the point where he was suffering. Dr. Posey and Jenn saw him through to the end and recommended an in-home service that was gentle and compassionate. I will always remember and be thankful for the care they showed us during a difficult time. I would recommend them to anyone who needs in-home care for a pet.

Our cat suffered from extreme anxiety and also hyperthyroidism. We tried a few mobile veterinarians…read moreand could not find one we were happy with. Then we found Dr Posey and Jenn. They were so compassionate and wonderful with Nils. They were able to get exam and blood work on first appointment. As he aged and his illness progressed it came time to help him get to Rainbow Bridge. We could not have asked for a better experience. It was, of course, very sad but Dr Posey and Jenn helped Nils and us through all the way. They truly have a gift for helping both the pet and pet's "pawrents." I honestly do not know what we would have done without their wonderful care.

Terri knows so much about dogs and treats them all like they're a part of her family. There's…read morereally no better place to leave your four legged family members because they'll be a part of a family here.

I've taken my pup to Salem Bed & Biscuit twice now for boarding and not only is Terri…read morecommunicative after you drop off your dog, but she has also been really flexible with times she was available to watch him. My dog always comes home well cared for and tired out from playing with her sweet dogs!

I made a first appointment and asked for a specific vet, who had been here twice before when she…read moreworked for a different service. My cats were so comfortable with her. The appointment was scheduled for almost 2 weeks in advance. The day before the appointment, the vet contacted me about what time I should give my cat gabapentin - she was having blood drawn and needs the sedation. An hour after she contacted me, my appointment was canceled via a canned email. No explanation as to why, but it mentioned calling to reschedule and offered a $50 off coupon for the hassle. The following day I did that. I confirmed an appointment over the phone and, moments later, received a text, saying someone would be calling because my appointment couldn't be confirmed. I called back after a few hours because no one called me. I got another appointment scheduled for the following week. In the meantime, I was asked to send records, which I did, via email. I received a message saying that the emails were empty - - my files weren't showing up. But when I opened the messages, the PDFs were all there. I resent them and asked if they received them, but never got an answer. Didn't matter anyway because, by then, my third appointment had an issue. I received an email saying that it couldn't confirm because I hadn't filled out the payment information on their website. There was no way I was planning to pay ahead of time, especially with all of the problems I was having keeping an appointment with them. I called again and they couldn't figure out why I would need to pay ahead of time because that's not a requirement. I have never not paid a vet bill and I have good credit so there shouldn't have been a problem. I began to feel like it was deliberate. I started to feel like the vet, who had been here before, didn't want to come back for some reason. So I actually made a fourth appointment, but didn't ask for her specifically. Everything went without a hitch on the phone and I picked a window of time from 4 to 7. But then I got the confirmation email with a time of 12 to 4. I had given it enough tries, and I decided that if this is how it goes on the administrative side, what kind of treatment is my pet going to have? Three tries would've been enough. I gave it four. I'm taking my business elsewhere. I asked who to complain to after the second issue and was told I would get a form to fill out, sent via email. That never happened. They also said a liaison would call me. Never happened. After the third time I was told a liaison would contact me. Again, never happened. When I called after the fourth mishap, I was told a liaison would contact me. Guess what? It never happened. So, since you don't seem to have anywhere to make complaints, I'm making it public here.

I LOVE BetterVet Mobile Vet Service! Today Dr. Posey came…read moreto provide wellness checks and and vaccines to both my Dogs. Kleo and Kenzi are so calm sitting in their living room getting pets, treats, and shots! Today I had Dr. Posey take blood to run a full panel on Kenzi and Kenzi just layed there through all of it! Kenzi is 11 and her Osteoporosis is really getting bad. Doctor Posey suggested a new medicine that is having good results so she gave Kenzi her first shot. Sitting and talking to her about Kenzi's age and arthritis was so helpful for me. NO, it's not cheap, but so worth it! I live in the Portland, Oregon area, but they have units all over the country. I highly recommend them.

Know my pets very well. Always looking out for them. When my Pitty hurt her ACL's they directed me…read moreto a surgeon to rebuild them. Always feel welcome.

I brought my dog in for a leg injury, and after two x-ray attempts with the vet tech and the…read moreveterinarian arguing in the back as well as my dog, screaming, the x-rays yielded nothing. Two weeks later, I take her to a different vet because she's not getting any better and she has advanced bone cancer and had to be euthanized. This office was filthy, i.e. blood droplets in the exam room and just general dirt and hair. I could have saved my dog two weeks of unnecessary suffering.