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    Quality One House Cleaning

    5.0 (6 reviews)
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    Services - Quality One House Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    GO Cleaning Service - Carpet cleaning

    GO Cleaning Service

    (144 reviews)

    Deep cleaning is expensive but 100% spotless! Cleaner than…read morethe day I moved in. Friendly people.

    We have a few rentals. But we do not live in the same state. 1.5 years back, we used GO Cleaning…read moreand they did an excellent job! We thought, great, we have our go to cleaning service! We didn't realize how wrong we would be. We had a tenant change this year so we requested GO Cleaning service again. No issues with the appointment. After making the deposit, I did have to ask Juan three separate times for the appointment date and time. That actually concerned me but I glossed over it since they were so great last time. Then when I paid in full, he sent me a receipt for $400 (original quote) instead of $680 (increased quote to cover carpet stains). Another concern that I again, talked myself out of due to their prior work. Fast forward to after the work was complete... hubs went back out to the property the next day and realized there were several areas that he could just run his finger over and pick dust up from. This wasn't just a spot here or there, he went around the house and honestly wondered if they did anything at all. We even paid an extra $280 for carpet stain removal and NONE of the dozen or so stains were removed. That made us think that the tenants were just that bad. Because again, we're giving GO Cleaning the benefit of the doubt. Either way, hubs requested that they come back out and do "touch up work". The cleaning portion they seemed to do fine with. It's not the caliber that we would personally do ourselves if we had the time but we had so much going on that we really didn't want to spend yet more time with the cleaning service. The most important portion was the carpet stains, especially being that we paid an extra $280 for that specific service. Hubs couldn't check the stains after their work because the carpets were wet. He had to wait until they dried but he wasn't going to be back for another three weeks. When he returned, the carpets had dried but again, NONE of the stains had been removed. Could that have meant that these stains just weren't able to be removed? Since that was potentially the case, hubs called in the original carpet installers so they can see if these non-removable stains are covered by the warranty. Unfortunately, they were not covered but the guy was extremely helpful and manually cleaned one of the stains while hubs was there. He didn't use any special solutions, literally just water and paper towel. And voilà one of the stains was gone. His professional opinion was that the cleaning service just sprayed or powdered the stains and then just go over it with a shampooer with no actual specific stain removing actions. He stated that to take stains like this out you would literally have to use solution plot dry solution plot dry etc. This of course concerned us especially since we paid extra for the stain removal and we even had them come back out. I reached out to Juan to let him know and requested that his team come back out. I let him know that there had been no one at the home since the last time his crew was there so the stains were still part of their scope of work. He refused to send them out without charging us for brand new service, citing that their policy is only valid for 48 hours. So let me get this straight, your crew came out and didn't clean the stains (that we paid $280 for), like they should have. But we wouldn't have seen that until it dried at least 24 hours later. So what do you think happens if they come back out and nothing is done again? Absolutely nothing. Because there's nothing holding them to finish it. Because after the carpet dries the second time, then you're well past the 48 hours. So whether they did something or not, you have no recourse. Now here's the REAL kicker! After ALL of that, hubs ended up going over the carpet stains himself and getting all but three out, just by following the simple advice that the carpet installer had provided. The fact that Juan refused given our particular situation, shows that they have no integrity. They do not stand behind their work. I was gullible enough to trust them and give them the benefit of the doubt on several occasions because of their past work. Never again.

    Quality One House Cleaning - homecleaning - Updated June 2026

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