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    Quality Over Quantity AC Service

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - Quality Over Quantity AC Service

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    2 years ago

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    Sorensen Heating and Cooling's main priority is you. Their customer service and knowledge is…read moreexceptional at every level. I will continue to refer friends and family because I know Brian and his team will do the best thing for them as they would their own family. ***Our Experience*** Lilly the Office Manager was insightful, caring, and courteous when we initially called to schedule our maintenance last fall and our no cool in June. Alex explained the options to fix our 28-year old unit, including replacing it. The owner Brian called shortly after to help us choose the new unit that made sense for us. He was objective, through, and patient while explaining operations, pros, and cons of each unit. The focus was getting our family taken care of, not a sale. As expected, our installation was flawless with Justin and Alex being kind, professional, on time, and patient with questions. Since installation, Brian has reached out to me to ensure everything was working properly. He's helped me understand and improve some airflow issues without trying to book a service call.

    This is probably a very good company. I chose them for their good reviews. And they were Prompt and…read moreExcellent at Keeping Me Informed. BUT....it felt like "the Hard Sell" with an over-talkative salesperson who was long-winded and without much content in her abundance of words, and she wouldn't let me get a word in edgewise to ask questions and understand what she was saying. Thankfully, the technician scheduled to come out got sick so they missed the appointment (and did a good job notifying me) which gave me the opportunity to call another service. Their competitor (Jaycox) was clear and to the point--allowed me to ask questions, and immediately quoted a fraction of the price to service my HVAC's--much to my wallet's delight. And I just really didn't want to talk to that salesperson anymore. So, while Sorensen is probably a good company, unfortunately my experience with them was rather off-putting.

    Sandman Air

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    The Sandman company has been servicing needs of our AC/heating system for over five years. When the…read more2 ton HVAC went out on our casita , it was replaced with a Mitsubishi electric split, which is much quieter and more efficient. John and Nolan and the others that work, and their office staff, are always friendly; scheduled visits are on time ...and they take the time to explain everything that is required and how things work. Recently in May 2026 our 5 ton went out in the house, it was replaced again by Sandman. They provided detail about the types and brands available to us. The new AC was brought out and installed. They always let us know the status if there's any change in dates and times for an install or a service call..When questions arise, we can always call and know that they will promptly respond and take care of any needs we have. We have no doubt this is a most excellent and trustworthy company with excellent personnel. We highly recommend them for anyone's heating and air-conditioning needs. In addition they provide duct cleaning which we had them service in our house as well. Thank you, Sandman for your expert service and knowledge in the field of Home heating and AC. Conrad and Carolyn.

    I can't believe I've never written a review for Sandman. I don't know how I found them originally…read more(at least 5 years ago, maybe longer), but I wouldn't go with anyone else - I agree with all the other reviews: very honest people, easy to work with, and very respectful of an old lady who has no idea how to deal with AC issues. My most recent experience was that I called at 10pm to leave a message for the next day because my AC wouldn't come on after returning from a trip. When I woke up early the next morning there was a text from Marilyn with a morning appointment. I have my unit serviced twice a year, there's no upselling or pressure - unlike when I dealt with the company that sold me the unit originally. VERY happy with the service.

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    I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

    Technician Daniel arrived to install a new R/O unit. In the midst of a lot of confusion from…read morevarious contractors handling the end stages of a remodeling project, he completed the installation without incident and with a smile on his face. We appreciated his personality and demeanor.

    Quality Over Quantity AC Service - hvac - Updated June 2026

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