I really want to give Total Air and Appliances some recognition for being fast, efficient, and reasonably priced for their services. Several months ago I had a fridge issue where it stopped cooling. Denis came out and diagnosed the issue quickly and was able to get the unit repaired within a reasonable timeframe. I called him again just the other day and he came out to fix a washing machine. He was able to fix it in under an hour and even located the user guide for me that gave additional info on the cycles and even how to appropriately clean it (front load washer)! He is consistent, friendly, and very professional. I highly recommend him to anyone needing appliance repair! I will be using his services again if ever needed and you should too!! Thank You Denis for everything!!! read more

Denis is a complete life saver! My refrigerator woke me up in the middle of the night on a Friday. The next morning, I wasn't having any luck finding help until I happened upon Total Air and Appliances. Denis came out THAT day to help! He is incredibly kind, professional, thorough, and didn't judge the amount of cat toys we had stockpiled under our fridge. They work on many different appliances, including A/C units, and the prices are more than fair. We definitely look forward to calling Denis again if we're ever in a bind, because we know we'll be in good hands. Thanks for everything! read more

Update: Within 30 minutes of the review posting, Dennis texted my husband and apologized for not sending the check. He said he scheduled it with his bank and they never sent to us. As of today, he did send a partial refund. read more

It was very nice to get a hold of someone late evening on Saturday and have a technician at my house within one hour. It was even better, that my heating system was fired up not next day, not Sunday, but right away. And the repair price seemed to be discounted rather than inflated considering appointment timing. Do not hesitate to use their service! Trustworthy family owned and operated business! read more

What a fabulous experience! I woke up early Sunday to a fridge that was hissing and water everywhere. I tried for hours to find someone to come help, I wish Total Air and Appliances had been my first call. When I called, I spoke with Dennis who assured me he could come out quickly. He gave me a timeframe from 1:30-3pm in which he'd be by, and he was right on time. He was able to stop the water leak and fixed the issue so it hopefully won't happen again. His help on a Sunday was so appreciated, especially when a water leak was involved. I would highly recommend Total Air and Appliance. read more

We called between 20-25 places today (Sunday afternoon) and Dennis was the only one willing to come and help us with our refrigerator. He was running late on his customer before us, but he kept us updated and was able to fix our refrigerator at the service visit. Our refrigerator went back to sales/demo mode and it needed to be restarted. I was glad this is all it was because we haven't even had this Samsung fridge for 3 years yet. He also gave us some routine maintenance tips. The cost to fix was just the diagnostic repair and Dennis was very personable, knowledgeable and easy to work with. We were able to pay for the visit with PayPal and we would definitely recommend him to others in the valley. read more

I used Total Air and Appliances to repair a Maytag washing machine that would fill up with water and automatically empty (without washing). Denis was able to accurately diagnosis the problem and then returned with the correct parts that were needed to repair everything. I can definitely recommend Denis - his pricing is very fair. He will diagnosis the problem. If you want him to fix it, he will apply the diagnosis fee to the repair. This is much different than everyone else I contacted on Craigslist. Everyone else wanted a trip charge, a diagnosis fee and then the cost of the repair. Great work. Thank you for fixing our washing machine! read more

I would definitely use this company again. Denis was very helpful and I feel like he took the time to explain what he was doing so I could understand it. He was also very accommodating to my schedule and very friendly. He fixed my air conditioner and my dryer, which is a combined washer and dryer in a single machine, and it is hard to find people who work on that type of machine so I would definitely recommend him to anyone with that type of unit! read more

I have used Dennis in the past and present on my Samsung refrigerator he is reliable and it gets the job done I am very happy of his service of my appliances read more

Dennis was on time and very professional. He was honest with his prices and didn't give up on my tough project (locked oven door). He even gave me a specific timeframe for arrival and was there. It's hard to find a serviceman who is trustworthy and he exceeded my expectations. I would definitely recommend using him and I will be using him for future repairs and services read more

Denis was called to fix my A/c while it was 110 in Phoenix. He quickly called and was willing to fix my unit even at 2am! My A/c was diagnosed and quickly fixed the same day. Reliable, dependable, trustworthy! Thank you Denis for honestly evaluating and quickly fixing the issue especially on such short notice! read more

Dennis provided professional service by showing up on time, as promised. He accurately diagnosed the issue and delivered the right solution, the first time. I highly recommend Total Air and Appliance and I will continue using them in the future. Thanks for a great experience! read more

Denis gave me a quote before he even came which was great so I new what I was dealing with price wise. He came late in the evening saw what was going on and it was exactly what he had said on the phone. He unplugged the fridge so it would defrost and came back the next day to finish the job. He was friendly and honest. If you need a repair call him you will not regret it . read more

I've been having some issues with my gas dryer I looked on line and found Dennis he is very professional fixed the problem in no time highly recommend will save there number for future issues. With appliances read more

Dennis was very responsive for an A/C problem that was he originally worked on 11 months ago. He came out on the 4th of July and worked until the problem was corrected. I would recommend him for any A/C job. read more

They came out 2 times to fix water softer and the 3rd time they said they don;t work on them and I paid $60.00 and didn't give my money back and is still not fixed .I would never use these people ever. read more

My dryer stopped working and I needed to find a company to fix it. I called Denis for a second opinion after somebody else tried to tell me that I needed to replace Control Board which was very expensive. We are so happy we found Denis! he caledl me back right the way and he was ready to help the same day ( it's a great deal for me as I am MOM of a dancer and football player:))) Denis arrived in time , professional and polite!!!! He found a problem with my dryer which was not even a dryer ( braker:))))), fixed it and cleaned the dryer vent also ( climbing on the roof) I was very happy with the service and I had no doubts to get all his contact information to call him right the way next time!!!!! I really appreciate his professionalism and honesty, I saved a lot of money and time calling Denis!!!! My dryer is working , I saved money and I met a very nice, honest, respectful PROFESSIONAL !!!! I definitely would use this company AGAIN!!!!! read more

We really had a positive experience with total air and appliances. We had a leaking, 15 y/o a/c unit that needed to be repaired. The tech that came out was friendly and efficient - he told us exactly what the problem was and what it would cost, so no surprises. He repaired the unit same day, and it is working great since! Hood service at affordable price! read more

I have several rentals in town and have dealt with quite a few HVAC pros in the area over the last few years. On this particular occasion I had a mini-split AC system develop an issue. For those that don't know what this is, its a smaller AC system that doesn't use duct work like a central air system. No it's not a cheap window unit. These systems have been in use for quite some time in other countries around the world but only in the last few years have they started to become more popular in the U.S. For this reason, many technicians in the US won't work on these systems or as I was told by a friend does HVAC, "are afraid of these systems". This same friend took one look at my mini split and told me I was better off buying a new system because it would cost more to fix than to replace. This would have cost me bare minimum $1000.00 parts and labor to do, and that's at rock bottom prices. My system is only 3 years old! My man Dennis showed up and fixed and recharged my system for a fraction of this cost. Needless to say my friend is fired and Dennis is my new, "go to" guy from here on out. Dennis is a fair, honest hardworking and skilled guy that I'm glad to have in my corner from here on out. Thanks again Dennis!! read more

I had Denis come over because my washer was not draining. He unclogged the hose because my roommate's clothing got stuck in it. He fixed that problem, then proceeded to tell me that he would recommend I replace several other parts of the washer- not that these parts were impeding the flow of water from draining, but more of a maintenance thing. The parts he recommended were torsion springs, the belt, and belt pulley assembly. He put the washer back together and told me that it was running fine. I washed a few towels that very night, and noticed that the water drained, but now the spin cycle was not running hard enough (or at all,) to get all the water out of the towels. I thought that maybe it was a fluke, and ran a load of laundry a few days later. Same result, and I had to manually ring water out of my clothes. I called him to come back, thinking that he had not put something back right and that was why it was like that. He came back, and told me that the belt had fallen off. At the beginning of the first visit, he showed me the belt and it was on fine, but I did not get a chance to view it right before he closed up the washer. In the last 2.5 years of using this washer, it had never come off and all my clothes washed fine. He also showed me supposed chunks that had come off of the belt. He put the belt back on, and wa la! The spin cycle is back to normal. But, he expected me to pay another $39 for his visit. His argument was that it was a separate issue. But, how could it be a separate issue when he originally put it back improperly which is the reason why the spin cycle did not work? I washed stuff that night after his first visit and it didn't work when he told me everything was fine! He then proceeded to remind me about the parts he recommended me to fix. I feel like he did this intentionally, like he made it appear that the spin cycle would not work, so therefore it would push me to pay the $200 to replace parts, etc. I felt taken advantage of, especially since he asked for another $39 for the second visit. He could tell that I was pissed and said that he would charge me $30 instead if I wrote a yelp review. I think he was insinuating a GOOD yelp review, but being honest I gave him $40 and decided to write how I really feel. I just felt taken advantage of. It's a shame because I totally would have kept him in mind if I had any issues with other appliances, and I don't agree with the way he handles customer service. Edit: So I had someone else come over and take a look at my washer, and I had told this person that there were pieces of belt that Denis had shown me that had come off the belt. This new guy I'm having take a look at my washer took the current belt out and asked while holding up a new belt I had purchased on my own, "Which one's the new belt?" They were practically identical! He also asked, "Do you see any tears or places broken on this old belt?" and there were none. When I felt the pieces of "broken belt" they did not match the rubbery material of the belt; they were hard pieces of plastic, which was explained to me happens during the construction of the washer itself. I definitely got ripped off on the second service fee, and almost for $200.. read more

Freezer was broken. Dennis came out and diagnosed the problem within a few minutes. He came out later the same day with a new thermostat and fixed the freezer. I am very pleased with his service and would not hesitate to use again. read more

Denis and Genn are very responsive and courteous. We have used them twice now and continue to refer them to our friends. Very trustworthy, dependable and honest. They don't try to up-sell on something you don't need, they just do what needs to be done. We highly recommend. Will & Lisa Sun City read more

Excellent, knowledgeable and trust worthy! I had Dennis come out to double check my HVAC unit on my townhouse and he was able to figure out why my AC seemed to stop cooling at times. He was very nice and took the time to explain everything he looked at and found wrong. He even showed me the old parts and what was wrong with them. The repair was relatively inexpensive (compared to my concern that the whole unit may need to be replaced) and he showed me how old the unit was and that everything else looked good on it after the two smaller things he fixed. He even showed me a website to check to see if the previous owner had registered the unit and he would've done it as a warranty repair, but the previous owner never registered it. You can tell he is a straight shooter on fixing only what needs to be replaced, telling you and showing you what he did and explaining everything so I knew exactly what was going on. I'll be using him again as well as recommending to anyone else that needs HVAC or appliance repair! read more

Reliable faster and good why you call an emergency its right away going to let your appointment and the same day and saying hour

I found Dennis with Total Air & Appliances called him after 2 other people on craigslist stood me up or didn't call me back so he made an appointment for only about an hour later came out got everything done the first time to fix my refrigerator it was low cost he was honest it was a great experience I'm gonna have him come back and do something else right away. read more

Had to call for my refrigerator on a Sunday for repair, I googled Appliance repair and there were only a few that worked on a Sunday. Total Air was one of the few that did service calls on the weekends so I called and spoke with Denis he was very nice, asked what the issues were and had a wanted to help attitude. He came out in the later part of the day when he told me he would be there and also text me to tell me when he was on his way. He was very cordial and got right to the issue with my fridge. He explained in detail what was going on with it and what to expect. He was able to solve the issue and said he would come back later if we were still having problems with it. I will definitely use this company again. I had another service company come out 2 weeks prior but was NOT happy with their presense much less their quick to get the job done attitude nor their price for the repair. So I was very happy to have the issue resolved with Total Air and Appliances. read more

Total air and appliances is awesome! Answered the phone at the morning and the service tech was her at same day Dennies diagnosed quickly. He gave a very reasonable quote for my fridge and even gave a discount and not visit fee.i recommended with my daughter for fix her over and just in the same day too. Thanks for great, honest and hard job. Call them they are a good! read more

I was pretty impressed with denis the tech. When I first called he gave me a 1 1/2 hour window which was about 1 hr after call. He was there. He quickly diagnosed problem which was the defrost element. He defrosted the unit so my food stayed safe. He explained problem so I felt comfortable. He gave me a total cost which I felt was fair. Due to time, 9:30 pm, he said he would be back in morning. He was. I am satisfied and will use them in the future. read more

The drum on my electric dryer stopped spinning, and I was contemplating just buying a used replacement on Craigslist. I'm glad that I called Dennis instead, because for slightly less than replacing the dryer and with a lot less headache he came out and fixed it pretty quickly. Dennis was very friendly and professional, and he offers fair prices for his services. Will definitely be calling this company the next time anything goes wrong with an appliance. Great service! read more

Dennis came recommended by my brother and I now see why. He was very professional, diagnosed the problem quickly, explained our options thoroughly, and was upfront about the costs. I will definitely use his services again. read more

I found Total Air by reading reviews on them after my washing machine died. When I called Dennis said he would be out the next morning and would call first. I waited until 30 minutes after his final time to come here, then I called him. I was angry; however he told me his phone had died the night before and my info was on it. Ok, it can happen and he was willing to adjust the price down because of this. At this point at least 3 times I had asked him if he took credit cards and he said yes, although there was a discount by paying cash. Once he was at my house and had started working on my washer, he then informed me that he wanted cash. I was furious because I don't keep that kind of cash around and I wouldn't have used him had I known-I really needed to put it on a card, which he would not do it. I did finally tell him I would give him a check and he then proceeded to charge me the credit card cost. I argued and we agreed at a half-way point. He did fix the machine; however a couple weeks later the identical thing happened. By the time he came out 4 days later, it was somehow working again. He did not look at anything and said we'll wait. Just a short time after that, the same thing happened. He picked the day and time that he would come out and look-and he never called or came out. When I called him, he really had no answer, just that he could have been a better communicator. He asked me what he could do to make my feelings better towards him. I pretty much told him nothing at this point would change them, and he then said he would return my money I had paid him within 72 hours. I told him if he did I would not put bad reviews out on him. I'm sure I don't have to tell you I've never seen a dollar. I would not recommend this company as they were unprofessional and unresponsive with me. read more