Our A/C units are 29 years old and are starting to go out. As a result I inquired with a few HVAC companies to get quotes on a replacement of two units. Alex (owner) was incredible to work with. He came out to our property and did a full evaluation. He caught things that no one else did. One thing that stood out to me was his transparency and honesty around the setup of our systems. We have old suction lines and liquid lines that are not compatible with the new Trane units. He has a solution for that but he was the only one that mentioned this. Some of the other installers that I inquired from also quoted us on the exact same Trane unit and failed to bring this up. In fact, the other companies were going to install a Trane unit on old lines, which would cause early compressor failure and voided the warranty through Trane due to the units being installed on the wrong sized lines in the first place (verified this with Trane). Alex was patient with me through all of my questions, provided examples of what it would look like to replace the lines, and was amazing to work with. Even though we ended up going with a company that made units compatible with our old lines, I am forever grateful to Alex and Ideal Air Conditioning for saving us from dumping a bunch of money to potentially have a premature failure down the road. If replacing the lines was not mandatory, we would have chosen Ideal Air Conditioning in a heartbeat. We plan to use them in the future for all of our HVAC maintenance! read more

My husband and I first heard of Ideal A/C & Installation at the Phoenix Home Show in January when we stopped by their booth. We recently purchased a home in Phoenix and were aware that we should have our A/C units serviced in the winter. We had a good feeling from our chat with them, and booked a maintenance call. Matt serviced our A/C units and showed us the condition things were in. As new homeowners, we were unaware of how good or bad the units were, and Matt helped us see we could be running them more efficiently and safely if he made some repairs after servicing. We went ahead with the recommended fixes, and he made all the repairs while he was here. He showed us that he really cares about his customers, and took good care of us when we had a lot of questions we needed help with. A few weeks later, Brian came over to perform a home energy audit and brought to our attention some additional issues that were causing us to leak energy and money. Although it's hard to accept that there's a lot of deferred maintenance we have to spend money on, we trust the team from Ideal and appreciate their review of our home. My father was a very successful commercial HVAC salesman in another state, and I grew up in the world of air conditioner talk and spent a lot of time at his company. The team at Ideal made me feel comfortable, like I felt with my dad's employer. I recommend Ideal - Elaine, Matt and Brian are the ones we worked with and I love that I can really trust them. read more

The initial experience was outstanding! I had searched long and hard for a solution to my upstairs office as it was getting so hot. Ideal Air came out and gave me a quote for a mini-split AC unit. We discussed pricing and they were able to come out quickly to do the work. While they were there, they found a way to reduce the cost of the work. The work was completed, and then they asked for payment. Weeks went by with no contact and then one day they reached out requesting more money. It was never explained that everything wasn't paid in full when they came out and did the work and were now asking for $800 more. It wasn't so much that they were asking for more money (which once it was broken down, it made sense), it was their attitude and how quick they were to sending to me collections. They claimed they phoned me but I never received any calls. I told them I didn't believe I owed more money and then one day I received a notice of cancellations. It also was sent with a notice to reply by a specific date that already passed so essentially they sent me a notice to pay by a date that had already passed. I liked them at first, but wouldn't wish this company on anyone now. Side note. The crew that came out and did the work were great guys! Office admin TERRIBLE. Buyer Beware. read more

David was communicative, honest and quick with service. Second time I've used Ideal Air and I'll continue.

I contracted with Ideal to replace my 19 year old system that was failing. Every aspect of the process was handled professionally and efficiently. Cristian, Daniel and Tony, the installation team, were great. They arrived on time, were very professional and very neat. There was no evidence that they were here post installation. Very impressive. I've dealt with many HVAC companies in the Valley and hands down Ideal was the best experience yet. I highly recommend Ideal. read more

First time with Ideal A/C. CJ Poole was amazing. Was able to explain things in detail and gave a lot of advice for helping with my A/C systems longevity. He was very knowledgeable and just a really nice person. read more

I highly recommend Ideal Air, Matthew, was great in explaining everything that was going on with my AC unit and very pleasant to work with and I can trust this company. read more

When I tell you that these guys are fast, I really mean like lightning fast! They started at 6:30 am and the work was completed before noon! New duct work, new vents, new rooftop a/c unit, new thermostat! Our unit is working extremely well and is very quiet! Cristian Zamora and his crew were extremely friendly, professional, and knowledgeable. They answered so many questions for us! read more

My mother's HVAC system stopped blowing warm air this chilly morning. We contacted Ideal Air, and they sent Matthew to check it out. He discovered some leaks and faulty valves that needed replacing. Things that are above my pay grade and intelligence. All I know is that it was working when he was done, and the repair costs were manageable. Matthew was professional, efficient, and my mom is back in her happy place and comfortable. read more

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Matthew was awesome! Very professional and very nice. Explained what happened and what he'll do

These guy's are great and knowledgeable. Solved a programming problem easily after two other companies tried to sell me a new unit. David was so kind and thourough when he came and did maintenance. He even cleaned the outside unit. No other company does that as part of maintenance. Thank you David! read more

From start to finish Ideal Air Conditioning was top notch. They informed us every step of the way. Four days prior to installation, they came out and gave us two portable AC units, to get through the weekend, until the could do the install on Monday. The day of installation, Cristan, was informative and kept up with us on what was going on. His crew, Keaton, Daniel, and Tony were all very professional and polite. I would use them again in the future. read more

Great service, nice people. CJ was my tech. He found problems that needed immediate attention.

I requested a maintenence check on our unit. Nixaelen was the technician. I received details on when she would arrive. She was on time, friendly, efficient and took the time to explain everything she found. She explained how things could be improved and I was provided estimates for the additional work if I wanted to have it done. No hard sell on those from the tech or the company, which I appreciated. Would definitely use them again. read more

Last year I replaced my home's A/C and had all the ductwork redone. Ideal Air was one of the bids I received for the work, and they were the outstanding choice for me, both in terms of price and their proposal. Ideal Air did a great job creating and executing the redesign of my home's heating and cooling system. I'm so glad I did! I don't hear my son laughing with his online friends in the middle of the night any more nor does he hear me, plus the temperature across the entire house is more even now. Just recently I had the system serviced (twice a year) by a great tech, David Clore. He was so helpful explaining exactly what he did and saw and any steps I needed to take before my next service in August. read more

I had a new A/C installed by ideal. They sent over two outstanding installers Eric Arreola & Brando Gonzalez. They were very professional and used a lot of care installing the new unit. Before they departed they made sure all the operations of the unit were in order . Awesome techs read more

David came out this week and did our regular servicing. He was super detailed and found some issues that would've caused us problems in a few months in the summer. I loved how he provided photos of my unit so I had peace of mind that everything that needed to be addressed was addressed. I've used these guys for years, fantastic service! read more

Great communication and excellent service! Thanks to David for the recent maintenance and the whole team from scheduling, service and maintenance is always professional and wonderful to work with. read more

The service inspector was polite and thorough. Recommendations were reasonable and appreciated.

Owner Alex is extremely unprofessional and engages in unethical business practice to gaslight customers; seeking out customers to take advantage of. Shoddy workmanship and absolutely does not stand behind their work. Never honored the maintenance commitments of my purchase. Refused to address issues related to the poor quality installation which is falling apart after less than 3 years. Never accepted responsibility for installation issues from the start but instead blamed the customer. Characterized me as difficult for expecting professional installation and honoring the purchase contract. A $18,000 contract! And the gaslighting/DISRESPECT. Not sure how this company has such high reviews. Maybe he provides decent service to a certain kind of customer rather than treating all customers in a respectful and professional manner assuring all have a good experience. read more

Ideal Air Conditioning and Insulation - I was told that the electrical is incorrect for the type of system Ideal installed. Gaslight response. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Since we returned from a long trip, we noticed our AC unit was somehow losing its connecting to the thermostat and temps would rise dramatically. Long story short, they sent their best 'problem solver' and while it took an entire day to figure out the odd wiring issue and a failing controller board for the zoning device, they did figure it out. They ordered the parts, which arrived in just a few days, and everything is working beautifully now. We really appreciate their attention to detail - and especially Daniel M, as he solved a super complicated problem for us!!! read more

If I could give more than 5 stars, I would! Ideal Air Conditioning and Insulation is hands down one of the BEST small businesses I've ever had the pleasure of working with. From start to finish, the entire experience was nothing short of phenomenal. Elaine and Dainiel M. were absolute rockstars. Not only are they incredibly knowledgeable and professional, but they genuinely care about their customers. They took their time walking me through every step of the process, answering all my questions with patience and transparency. You can tell right away that this isn't just a job for them they take real pride in the quality of their work. What stood out the most was how thorough they were. They didn't just breeze through the job to get it done; they made sure every detail was handled with precision and care. They treated my small business like it was their own, and that level of respect and dedication is so rare these days. You don't find service like this often. Ideal Air is the kind of business you want in your corner honest, hardworking, and deeply committed to doing things right the first time. I can't recommend them enough. Seriously, if you need HVAC or insulation work done, don't even think twice. Call Ideal Air. Elaine and Dainiel will take amazing care of you! read more

Ideal Air Conditioning and Insulation - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Been a very satisfied customer for many years. Professional, efficient, knowledgeable staff and top quality service. Matt Burden has been our tech for the past few years and is stellar. We've used Ideal for new installs, upgrades , general equipment service and all have been great. read more

5 Stars to David Coyle. He was very professional throughout the maintenance work on my Bosch heat pump and I finally understand Merv ratings and filter change frequency. Dave then earned extra credit by retrieving my dog after he escaped during a Fed Ex delivery. Thanks, Dave I hope to see you again. read more

David did a great job installing my soft start system. Fast and efficient. Great customer service!

Ideal Air Conditioning is very professional, efficient, knowledgeable and great service. Nixaelen was my technician. She came over for a routine check of my air conditioner. She was on time, very friendly and knowledgeable. She did a thorough inspection and found problems with my air conditioner, which was no doubt, due to its age. She was able to explain what the system needed in terms I could understand and was very thorough. Thank you very much for your and your staff's efficiency. Received the estimate and pictures by email, in no time at all. Great work. Yes! I would refer your business to others! read more

David C. Came out to my house to do a inspection on my A/C. He was amazing! Very nice and polite.

Unfortunately our 16 year old air conditioner units were approaching the end of life despite several recent summer repairs, and the south facing rooms were extremely hot during the summer despite window shades. After obtaining a few insulation evaluations it was clear the home also could use more insulation due to contraction of old attic cellulose, plus new a/c units. Although we have had great service from other air conditioner companies we decided to go with Ideal based on the listing on the manufacturer's web site of local installation companies trained and certified for installation of our brand, plus their experience with insulation, and excellent reviews. We contacted Ideal and Ryan came out for a site visit, spent a lot of time answering questions, did not appear rushed, provided quotes including rebate discounts for several options and followed up with us. We decided to opt for the new a/c system and bringing our insulation to meet the R38 standard. Cristian Z and his excellent team removed the old units and installed the new heat pumps with environmentally friendly refrigerant, and installed new attic exchangers, over two days. Cellulose insulation was added on a third day. As mentioned in other reviews, the cost was expensive, especially because of the units we chose, but the work was extremely professional done by an obviously experienced and personable team who used modern equipment to protect the outside units from the extreme sunshine, heat and surge protection. They made necessary changes to the circuit box going over the changes at the end. Cristian took time to go over management of the units using our thermostats. It's a fact of life that in order to live in the Phoenix area good air conditioning and insulation are needed in the summers. My experience with Ideal for installation of new air conditioning units, and insulation, was excellent supporting the numerous other five star reviews. Obviously each situation will vary depending on budget and needs, but if your a/c is in need of replacement the team from Ideal that installed our new higher tech units demonstrated why they have such great reviews and are listed as recommended installers by our manufacturer. I highly recommend Ideal Air Conditioning and Insulation. read more

Matthew did great informing me of what he needed to do for the inspection and gave a clear explanation of the repairs needed. He showed up when he said he would and finished the work in a timely manner. He was pleasant and curteous with wearing booties and being friendly with my dog and I felt comfortable with him being in my home. read more

Ideal Air is an exceptional company. I first used them last summer for A/C repair. I was impressed with their response time and availability to help. Today David C. completed my pre-summer inspection and cleaning. David was friendly, informative, and efficient. I appreciate his thorough work and kind demeanor. I highly recommend Ideal Air. read more

Your first contact is likely with Elaine @ the office: friendly, courteous and helpful :-) So are their techs: Matt and Nixa have both been to my home "to take care of business"; which they did with professional efficiency. I would strongly recommend IDEAL AIR for your HVAC installation and/or maintenance needs. My unit is now equipped with a new battery and Inrush Kit which reduces the amount of time it takes my 10 year-old Trane AC to start...Cool! :-) read more

Always appreciate the knowledgeable and professional service given by your technicians. David Clore exemplified those qualities and was very helpful in our understanding of both our units, their current conditions and what to expect in the future - ie, what to do next to keep things running smoothly. Appreciate the confidence in our systems before the summer. Thank you. read more

Love our AC from Ideal!! Keeps our home nice and cool! Never fun when your AC goes out. Happy we got Ideal to get the job done when we needed it! read more

Ideal Air Conditioning and Insulation - Air conditioning unit - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Ideal Air is amazing and I would highly recommend!! We had a very expensive Lennox unit installed by a competitor 3 years ago and have had nothing but trouble from day one. We paid extra for the annual maintenance and each time they tried to sell us extras. This last time their "final test" flipped the main breaker and we were told the computer board on the unit blew and we need new. Coincidence? Frustrated with the crappy lack of customer service we contacted Idea Air from a friend's recommendation. They came out right away and Nixa, their tech, spent hours diagnosing, providing a detailed recommendation and cost estimate that was far less than the other company. Nixa was very detail oriented, knowledgeable and personable. Within days they were back out to install the necessary parts. No surprises, no upselling, no pressure! If you don't want BS, but do want an honest hard working company, Ideal Air should be your first call! ‍ read more

I could not be happier with service I received from this company. They were so great from initial inquiry to completing my service. I highly recommend them for all of your air conditioning needs! read more

While remodeling our home and preparing for the arrival of a newborn in the middle of winter, we urgently needed a high-quality heating and cooling solution. The ideal crew showed up and had everything up and running in no time. They were incredibly professional--carefully masking off the work areas and thoroughly cleaning up after the job was complete. It was a seamless, stress-free experience during a time when we truly needed things to go right. read more

Ideal Air Conditioning and Insulation - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

I can't say enough great kudos for the team at Ideal! Our AC died as in dead. We got a great quote with attention to details that other companies couldn't provide. They shared more about the efficiency of the unit to be installed than any other company with whom we spoke. You can't go wrong with this family operated business and know that they stand behind their work. Everyone at Ideal is knowledgeable of the products and services they provide. We have since sent friends and neighbors to them for their heating and coolin needs. Our next project may include insulation... stand by! :) read more

I had a tech come out to inspect my AC unit, he told me the drain needed to be redone and the air fins needed to be cleaned. I accepted. I'm not sure what he did, now my AC drips constantly from the condensation and my lower level ducts don't send out very much air, I didn't have this problem before this company "fixed" my unit. This was not worth the price. Update: The company sent out the tech again to make sure everything was working properly. He stated his readings were in the normal range and showed me. The reason I'm giving three stars is because I had another company come out to inspect my unit, they had normal readings also, but they found some issues that weren't found with this tech. For example, there is an opening in the unit that is sucking in outside air, causing hot air to be pulled in and dirtying the fins also. read more

Subject: Concern Regarding Recent A/C Repair Service - Poor Workmanship and Overcharging I'm writing to formally share my experience with a recent service from Ideal air conditioning, which left me disappointed and caused significant inconvenience to my tenant. My A/C unit had stopped working, and I contacted Ideal Air Conditioning for service. I was initially told that there would be **no service charge**, which I later learned was a communication error. When the technician called the next day, he stated that the unit needed to be **replaced**, but I clarified that it only needed **repair**. Due to your scheduling limitations, I had already lost a full day without A/C, and my tenant was understandably frustrated in the Arizona heat. At this point, I was told there would be a **\$110 service call fee**, but I had no choice but to proceed, as finding another technician would have meant another day's delay. Upon arrival, the technician quoted a replacement of the **run capacitor and fan motor**. After some discussion, he admitted the motor was still functioning, though it had resistance. I instructed him to only replace the **capacitor**. However, instead of installing the specified rated capacitor, he installed a **Turbo 200 universal capacitor**, which I later discovered costs about **$80 on Amazon**, yet I was charged **$440** for it. The *$110 service fee** was also added, bringing the total to over **$550 for just a capacitor replacement**--a cost that seems highly inflated. The service was completed on **Tuesday, June 11**. Unfortunately, by **Sunday evening**, my tenant reported that the **same issue recurred**. I contacted Ideal again, and this time the technician quoted me over **$1,000 to replace the fan motor**, without giving me a confident explanation of the diagnosis. At this point, I decided to call a **different local A/C technician**, who quickly identified the root cause of the problem. He found that the **Turbo 200 capacitor was supplying too much power**, which caused the **double pole contactor to blow out and cables to burn**. He shared pictures with me as evidence (which I can provide upon request). The new technician replaced the **run capacitor**, the **double pole contactor**, and also installed a **compressor start kit** (as an optional protective measure). He charged me **$400 for parts and labor**, and the A/C has been working well since. In hindsight, I regret not calling this technician sooner. I could have saved over **$550** and avoided several days of discomfort for my tenant in extreme heat. Here is the exact diagnostic message from the second technician: --- **Diagnostics:** "Unit double pole contactor is blown out. System run cap is no good anymore as well. It has a universal run cap that pulls too much power and burns out components. Compressor is not grounded. Unit is repairable." **Recommended Repairs:** * Replace Dual Run Capacitor * Replace Double Pole Contactor * Install Compressor Start Kit (to protect compressor on startup) --- I hope this feedback is taken seriously, as I believe the original service was overpriced, improperly executed, and failed to address the issue, ultimately creating further damage. -Suresh Lalwani P.S: I can share before picture showing the issue caused by work done by Ideal. read more

My AC unit is 30 years old and it's time to replace it. I contacted couple companies and Ideal Air responded immediately and stopped by to do estimation. They gave me couple options to install new AC units. Price is reasonable and they found rebate for me by APS. They took whole day to remove old unit and install new one. Great company to deal with. read more

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