TERRIBLE customer service. DONT WASTE YOUR TIME. The one star reviews here point to a consistent…read moreproblem that ninja stitch for some reason refuses to resolve: Ronan. He was incredibly rude and condescending through the entirety of our interaction which ended with me leaving and not completing service. He repeatedly rushed me through my request and my questions and insisted that the work i wanted was not possible and got more rude when i tried to ask for clarity or alternatives. At one point, another worker came up to me to explain the issue but actually started to work with me to find better placement that would still look good, marked it out and everything. He then rushed over to us and snatched my item from his own employee and as we were trying to explain the solution he kept telling her - in front of me like i wasn't there - to tell me no that it can't be done. He then repeatedly scolded me for talking to his employees because they're busy, though she came up to me herself to help. He then took my item back to the office and dropped on the floor and literally kicked it aside to go send me the invoice then brushed past me and said rudely, pay this so we can get this done. i took my item and left, i went to Pico and Main where there are a TON of custom embroidery shops, that are family-owned and great quality. Those shops either gave me options for working around the limits of the item or pointed me to a shop that could get it done. I ultimately found one that completed my work same day, with great quality, and great service, for less money , but any cost would have been worth not working with ninja stitch. PLEASE take your business to a more professional and productive company that will value their customers, craft, and reputation and won't completely play in your face and make you regret walking through their door.

I had a terrible experience with this business. They are completely unprofessional and honestly…read morecame across as total assholes. Their website is extremely outdated and misleading--it clearly says "walk-ins welcome," so I showed up expecting service, only to find myself at an old address that they never bothered to update. It's incredibly frustrating and a huge waste of time. If you can't maintain something as basic as accurate information on your website, it really makes you question how you run the rest of your business. Do yourself a favor and don't use them.

Amazing customer service. Quick turnaround on what I needed done. Reasonably priced very convenientread more

Fantastic embroidery! Wide selection of fonts and thread, as well as prints for shirts and hats…read more Selection is wide! Mark and his associates were super nice, accommodating, and easy to work with. I will definitely be back and highly recommend them!

Went on a Thursday at 3pm to get a quote for a project but was greeted with an empty chair. I rang…read morethe bell but still no one. I waited five minutes and decided to walk inside the halls. All the small offices were empty but with door open. It had computers open and I observed personal belongings on the desk so it was obvious it wasn't closed. I went back to the front lobby and waited and waited. It was approximately ten minutes. Finally, someone came out from the big machine room (glass walls). He sees me and goes inside an office. I wait additional five minutes and ring the bell again but no answer. I don't care if they can do a great job and produce good product. First impression is everything. Total fail. I will go somewhere else.

Staff here is so friendly and helpful. I call when I need any assistance and they answer and help…read moreme. They run a great production and are super busy which is great for them. If I ever need to check out my designs or come pickup my stuff, I'm always greeted with a friendly smile! Thank you everyone who makes my business run so smoothly! Will be using Unity from now on!

BEAUTIFUL RESULTS! Amazing communication and affordable! My mom loved her scrubs!! THANK YOU!!!read more

Has holiday embroidery done to personalize gifts and family stockings: 1 baby dropseat sleeper, 1…read moreadult dropseat Christmas pajama, 1 dog stocking, 3 family Christmas stockings -- everything turned out perfectly! Happy customer!

Oh my goodness I'm so happy. This robe came out so cute. I was nervous because of the texture but…read moreI'm loving it!!! He was so quick only 15 minutes. ‍‍‍

I'm giving this guy 5 stars and I didn't even get to use their service!…read more We were under a super tight deadline to make a couple dozen shirts for an event and I couldn't order online and these guys had great reviews so I went to check them out. When I saw this was just a kiosk at a mall, I almost turned around, but I stayed long enough to talk to someone who was actually the owner. Nicest dude I've ever met. I explained the situation and he answered all my questions and even loaned me a test shirt to show the event organizers. Sadly, we ran out of time for fundraising, but should the opportunity present itself again, I'm going straight to T-Custom! Great quality, great price, and great service! Couldn't ask for more.

Made me some super complicated shirts commemorating where we got married fast detailed and great…read more Yay. Had a hard time finding someone that would do black on black.

We hired this company to produce custom uniforms for our gym, including multiple shirt styles,…read morecolors, sizes, embroidery, and detailed printing requirements. Before placing the order, I made it very clear to Moonty that this was a detail-oriented project. We provided organized artwork, visual examples, and a detailed spreadsheet outlining exactly what was needed. We even put two different sets of uniforms in two different bags-- Moonty assured us that everything could be handled and completed by a specific date. Unfortunately, the biggest issue was the complete lack of attention to detail. Despite having clear instructions, the final products did not match what we requested. Designs were incorrect, colors were wrong, and numerous details were overlooked. Out of 50 shirts, 19 had errors. We spent a significant amount of time organizing and communicating our order, only to receive products that did not reflect the instructions we provided. The project was also not completed by the promised deadline. We were given a specific completion date by Moonty, but the order was delayed. Throughout the process, we were told about other priorities such as Father's Day, graduations, and World Cup-related orders. While we understand that businesses get busy, customers should not be promised timelines that cannot be met. To make matters worse, we were originally quoted one price, but when my husband arrived to pick up the order, the price had increased! The same thing happened with hats we brought in for embroidery. We were told they would be ready by a certain date, only to be contacted at the last minute for information that had already been provided and then charged more than originally discussed. What was most frustrating was the lack of accountability. When we pointed out the mistakes, Moonty told us it was not his responsibility to review the spreadsheet we provided. That response was BAFFLING. We created the spreadsheet specifically to ensure accuracy and avoid mistakes. If detailed instructions are not being reviewed, then what is the purpose of providing them? We were patient, accommodating, and understanding throughout the process. Mistakes can happen. Delays can happen. But when an order is delivered late, nearly 40% of the shirts are wrong, the designs don't match the approved vision, prices change unexpectedly, and no meaningful effort is made to correct the issues, that's a serious PROBLEM! Moonty wasted our time and money. If you have a simple order, you may have a different experience. However, if your project requires accuracy, organization, attention to detail, and accountability, I would strongly recommend looking elsewhere.

DO NOT HIRE THIS PERSON! We gave them hats and patches to…read moreattach, and they completely went offline and won't even answer our calls. They took the hats and the patches, and now there's no one we can reach.

I had a wonderful experience with this embroidery shop. Their customer service was excellent from…read morestart to finish, and communication throughout the process was clear, timely, and professional. The quality of the work truly stood out every detail was beautifully done and exceeded my expectations. It was a pleasure working with Marylyn and the entire team. They were attentive, easy to work with, and clearly take pride in what they do. I'm already looking forward to collaborating with them on future projects. Highly recommend!

Pretty terrible experience. I tried to set up an order I was…read morehoping to pick up 5 days later. This was already considered a rush order that came with additional fees. After spending almost an hour setting up an order on their website (with an AI assistant constantly trying to push stuff on you), there was no confirmation email. I called the next day to see if the order got through. A sleepy gentlemen answered the phone and mumbled apathetically that he'd check and get back to me. He never did. I left a message the next day, asking for a call back to find out if my order had come through. I got a text on my phone the next day, reading: "Thank you for reaching out to The Best Screen Printing company. Please send us your design, when you need it by, size breakdown and quantity for your order at sales@tbsp.la to get a free quick quote.". So we were back to square one, with 3 days just out the window. I emailed them and explained that I had submitted an order through their website days earlier. They emailed back and said they wouldn't honor that order. They told me if I wanted to pick up any t-shirt by Monday, they'd use a lower-quality (!) t-shirt and charge an additional $20 above the additional rush order fees they had already added. I never write reviews, but here I felt compelled to.

The most horrible screen printing company I have ever done business with in my entire life. Instead…read moreof addressing the issues and how they damage hundreds of dollars worth of my hoodies with their careless employees, they ask yelp to remove my review. So here it goes again, even better this time. I have been dealing with this company for over 4 years. They were pompous and arrogant the entire time I worked with them. They have no regard for their customers and they're only looking to make money. They have blatantly printed my stuff wrong multiple times, but I have worked with them and been patient with their printer for the sake of my business. I had an order of hoodies printed for some big celebrity clients, and they were the same hoodies I've been printing with them since 2020. I had other hoodies in the order, but this one in particular was the one that got damaged. In this industry men don't respect women at all, and they expect us to just do whatever they say and take whatever they give. The damage hoodies, I'm referring to were printed as a set of five. The print was blatantly wrong and crooked, completely not centered, and he was so rude about it. The ONLY printer in their company that knows how to print is so careless with everyone's order that you literally have to just hope and pray your order is done right. The owners of this company do not care about anything but money and they especially don't care about the employees. That's not an excuse to treat people poorly and take peoples hard earned money. The customer service is horrible, the attention of detail is horrible, these people are just money hungry, arrogant business owners. The people that run this company have no idea how to print anything and all they look for is mass orders of basic printing, so that they can get their money out of people and go onto the next client. They have no structure in their business and they are extremely rude to women. If you are a woman and you go in there, they expect you to be brainless, even when they're wrong about how to run their own machines. This experience with them over the past couple years has been a nightmare ever since they fired the actual people who actually cared about their customers and took the time to make sure the work was done correctly. In the middle of the pandemic, they fired so many hard workers and it was really sad. I am permanently disabled, and the discrimination that I have dealt with in this office has been nothing less than stressful while trying to recover from surgery and run my business. They don't even have an office anymore that clients can come in. I spoke to the sales person and he said that he was at home and that he couldn't tell me who the boss was-- which is a lie. When you go to drop off your orders the shop is dirty, there's paint everywhere, there's no organization. The work environment has not been good for a long time, but due to business needs, I made sacrifices and did whatever I could. I've referred this company to so many people and I regret doing so because they are horrible people.