From start to finish, Alex communicated clearly and got the job done in a flawless manner. We got pool resurfacing with white plaster, new tiles (he brought samples, super convenient), and a split drain. I've gotten lots of compliments on my pool. Highly recommend! read more

Quality Pool & Construction Inc - Pool & Hot Tub Service Near Me

Nino the owner of Quality Pool & Construction Is taking care of my pool for over 10 years, all necessary repairs are made in perfect and quality professional way. His reliability and fair pricing are just paralel with his perfectionism. My 35 year pool is just in superb condition thanks to Nino . read more

We did have to reach out twice to get a response from anyone, but eventually we were able to schedule an initial in-person consultation which seemed promising. The $60K price range for a small pool was almost double what our friends just paid to build out a full-sized pool in SoCal, but this is the SF Bay area so we weren't surprised. But the woman who came out didn't really have any detailed information for us because the brother is the one with all of the technical and practical knowledge apparently, so there were promises to send him out as soon as possible to assess the space further and to get an actual quote. Still, we were really excited. Then nothing. We did reach out several times and eventually we got an email saying "We'll get back to you. Don't worry. You're on our list." That was a few weeks ago. We never had issues finding contractors to do quality work in Los Angeles. I don't know what it is about the Bay area and really poor to non-existent customer service, but all of these 5-star reviews are baffling. Maybe they're just too busy to bother with new projects right now or maybe their real speciality is just servicing existing pools. We'll never know. Glad you all had a good experience with them, but we'll continue looking elsewhere for quality customer service. The last thing that you want in a cash-only construction job, is to be ghosted halfway through the project. Guess we should count ourselves as lucky. read more

Quality pools was great from start to finish! Alex was very knowledgeable and helpful throughout the whole process and I highly recommend him and quality pools to anyone that needs a pool contractor. Thanks Alex for giving me my pool back!! read more

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We had a good experience at first with this company, but unfortunately they stopped responding and we were not able to move forward with them. It was so disappointing because we wasted a few months waiting for them to put together a quote. The service seemed great and the people we did interact with were knowledgeable, so perhaps they just had too much business. I do wish they'd just told us that up front though. read more

Quality Pools recently completed our pool remodel and we love it! When we bought our home, our pool was totally outdated and in need of some major repairs and remodeling and every time we turned on our waterfall, we lost water in our pool. We interviewed several pool contractors and found Quality Pools to be the most responsive. Quality Pools (Lori) came out to give us an estimate for our remodel and provided us with some great suggestions, took measurements, and before leaving, provided us with an estimate for the work. Within a day, we had a written estimate that covered all of the items we discussed on her initial visit. Because it was still raining outside, we told her we didn't want to start construction until the first week in May. As discussed, Quality Pools was ready to start work the first of May. Nino (the owner) called to let us know they were ready to start demolition (right on time as discussed months before). He kept us informed every step of the way. His crew was fabulous. They always showed up on time ready to work. This crew never stopped...they were hard workers, detailed, professional and always left our yard neat and clean. I can't say enough about Nino and his crew of guys. During our remodel, Nino kept us informed on the "next steps" throughout the entire process. He continued to oversee the job by either dropping by or texting us almost daily making sure everything was progressing as promised. In addition, he was quick to respond when we had questions. We could call or text him anytime and we always got a almost immediate response. We really enjoyed working with Nino and his crew and were sorry to see them leave once our pool was completed. We were given a time estimate for completion, and they had the work completed within the time frame!!! Our remodeled pool and new waterfall are absolutely beautiful. Nino kept telling us "to trust him" and we are so happy we did!!! If you are looking to put in a "new" pool or remodeling an existing pool, we strongly suggest you call Quality Pools. We can honestly say they live up to their name of "QUALITY POOLS". read more

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Fabulous work and people. I love that it's a family business. Lori was fabulous and gave us an accurate quote and met me at the pool tile store so we could pick out and order product on the spot. Her brother Nino is the contractor and in charge of overseeing the work with his amazing assistant Alex. They both had excellent communication always letting me know what step was next and on what day and responded to my question quickly via text. They have high end finishes reasonably priced. They went above and beyond to keep the project on track and completed it in a timely manner (about 3 weeks, which included changing the steps and adding a Baja shelf). Our pool looks brand new and we are constantly getting complimented and better yet- enjoying being in it daily. read more

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This group of people is FANTASTIC. I love their entire crew and "FAMILY" - from Lori to Chris to Alex, Jose Antonio, Janko, to the rest of the family. Lori is an awesome nice, respondent and devoted light of my day presence. She is so nice. Her brother is professional and has a trustworthy light-handed respectful approach to people - He's seen it all, done it all - reliable and on top of overseeing all the project management. The crew is highly competent - not just on pool installation and going through patiently all the choices available - but service - after the pool is christened and off and running and enjoyable. They took care of my pool immediately and tenderly with any needs I had and explained how to manage my pools with the remote phone control and settings such as filter on time, etc. They are my go-to people - not just responsive and a positive light in life - they really care and are available AFTER the pool is built to support YOU as a pool is an ONGOING collaboration, and their GUIDANCE is WORTH MORE THAN MONEY CAN PAY. They are based in Walnut Creek I believe, but I am in Oakland and they have lots of experience in the geographical area. Give them a call now! Or if you have questions and they can HELP YOU with White Glove Service and ADVICE. I can't recommend them enough! Tell them I sent you as a referral - Steve Yeh. read more

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I will in Oakland and it was extremely hard to find someone who could pull my vision of an in ground "spool". I wanted somewhat of a plunge pool but with all the spa bells and whistles. Quality Pool took on the challenge. I worked almost exclusively with Janko and I have to say, he, along with this company understand the complexities of pool building, permits and everything in between. When you look to work with construction companies and contractors it is very difficult to find the set of people who care about your project as much as you do. In working with Janko, it was not just about getting the job done. It was about making an actual connection on a personal level and working together. He would advise me on what type of tile, how it would look with the overall vision of the yard, reasons behind spacing the jets and even more detail. My job had changed during the construction and I didn't have the time to dedicate and had my father help me. He owned his own electrical company and did work with pool contractors all the time. He even noted that Nino and Janko were probably the most educated and reputable people he has worked with. I can't say enough positive things for this company, the people who run it and Janko in particular. My daughter and I broke in the new "spool" for her 13th swim party. We have literally lived in it since! read more

When searching for any builder, contractor or skilled craftsman, we are in search of a provider with the following practices: attentive listening, fluid communication, swift response to unexpected issues or questions, and skillful guidance and feedback. While no project evolves without bumps in the road, QP&C helped to smooth out any bumps and built one beautiful pool for our family while demonstrating ongoing, solid professional service. Couldn't be happier! read more

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I'm a very happy customer! We had a 50+ year old badly leaking pool on top of a hill. After researching online, getting several proposals and consulting a geotech engineer, I concluded that partial fixes could fail again and Quality Pool's proposed pool-in-a-pool solution would be structurally best and give me badly needed peace of mind. Nino and Jim's decades of experience in pool construction were extremely helpful throughout the planning, demolition and construction process. I'm possibly the pickiest client they've ever had! But Alex (project manager) was terrific--respectfully dealing with my thousand questions and concerns despite being overbusy! He even took the time to let me select specific pallets of coping at the warehouse! (Do ask about your different finish options early on!) As with any retrofit, we ran into surprises and there were weather delays, so it all took a bit longer. (Existing copper pipes were corroded so the pool drain had to be completely rerouted, non-functional electrical meant rewiring the new pool light, etc.) But they've seen it all before! Alex came up with good solutions, the construction guys are skilled craftsmen and the results are impressive! Beautiful blending of new coping to the old pool deck, nice patching where concrete had to be cut, tilework is very clean, added an auto-fill mechanism, a swim out bench. You can hardly tell it's not a totally new pool! Local family company, friendly old school customer service and great quality work. I highly recommend Quality Pools! read more

Great customer service. Great work. First off Lori, the sister of one of the owners, was fabulous on the front end and was a tremendous help with options and scoping the initial project. She came by the house MANY times and personally dropped off whatever we wanted to consider for tile, coping, etc, and gave us fantastic advice throughout the process. The project manager, Alex was great. Very honest, very knowledgeable and very interested in doing the job the right way and not cutting any corners. Then Nino, the co-owner, was very interested in making sure we had the best experience possible, even while he was on vacation. Great work. We basically remodeled our entire old pool, from brand new steel throughout to fixed cracks, to a new Baja shelf. The whole thing turned out beautifully. The only downside is that, like any construction crew, sometimes different guys came by on different days and I really needed to be on them to make sure they didn't crush any backyard vegetation, smoke on the property or park in front of my neighbors' driveways. read more

Quality pool is great They refunded a fugull among. they were missing my address. I thank you Jim andNo for your be lip ng a person in nee In this Cor ona Vir us timeui m ic time read more

When it comes to remodeling anything at our property, the most annoying and challenging issues is always finding a responsive contractor who can keep the communication open and clear and not making us feel like we're left hanging and wondering what is going on before, during, and after the job. My husband and I decided to update our backyard this spring/summer and interviewed several contractors for our hardscape and pool from the 80s. Out of all the contractors we talked to, Nino from Quality was the only one with enough patience to talk to us about the technical options prior to us signing with his crew. Throughout the process, Alex, our project manager, was on site every few days to check the progress and make sure things were done as planned. In addition, he presented us options and ideas for selecting materials. Half way through our project, there was an issue with our existing hardscape foundation that required the cooperation and synchronization of both pool and hardscape contractors. Both Alex and Nino from Quality came to our property a couple of times to meet with the hardscape guy and tried to brainstorm with us on ways to deal with the complication. Our experience with the hardscape contractor was horrific to say the least, that company emcomposses the grand example of poor customer service and zero internal communication. In the end, everything turned out fine with the hardscape (but with way too much headache) so our pool could go ahead and get finished. Nino and Alex didn't have to go out of their way to help us sort it out with another contractor, but they did. That shows a lot about their characters and their company philosophy. When it comes to business, it's NEVER only just about money. Building a relationship with customers through great customer service and experience is the way to keep them coming back and referrals coming. Our pool now is beautiful and literally is our sanctuary a sliding door away. Highly recommend. read more

I Do Not usually do Yelp reviews, but in the case of Quality Pools I want everyone to know what a GREAT job they did updating our 50 yr old pool.. I had 3 bids to do this job, and they were all comparable in price, but the feeling I got from meeting Lori and talking to her made me decide to go with them for our remodel.. The project manager , Alex was amazing, everything done on time, very clean, and on time. Removed old Spa wall, new pebble tech finish, new tile, added a handrail to the steps, Our pool looks beautiful.. I would recommend Quality Pool above any of the other pool business in this area.. read more

I have an above ground pool and it is very hard to find people to service it. Quality Pool also does not service above ground pools however, I also needed my pool moved, cleaned, and set up for summer. They were willing to come out and take a look. They came out when they said they would. They told me how much they thought it would be over the phone. They suggested some ideas for new ground cover under the pool, purchased it for me and came back the very next day as promised at 8:30 in the morning with 10 workers to physically move my empty 18 ft round pool. Most of the guys showed up 15 minutes early! Yay! I would highly recommend this company and I wish I could remember their names but they were all very nice. They are super reliable and friendly. read more

This review is long overdue, but wanted to give some props to Quality Pools. They remodeled our antiquated pool including new Pebble Tec, coping, tile, lights, variable speed pump/filter, and the end result is nothing short of spectacular. I really appreciated their approach as Lori had great initial recommendations and Nino's communication during construction was comforting. They delivered a beautiful product and kept on the scheduled they originally outlined. Even when we had a small hiccup after completion, Nino stopped by on a Saturday morning to fix the issue himself. This family owned business makes you feel like you're part of the family and that should not be overlooked. read more

Worked with Nino to determine the best way to design a space for an above ground hot tub; we looked at a few vendors - Jim and Nino at quality pools had built our amazing pool for a newly built house in Orinda. They were the only contractor that recommended an above ground instead of an in ground design and it was a very creative approach. They assigned Alex to be our project manager; he's amazing - from his consistent high level support, to his fast response time, and to his ability to get hands-on with figuring things out (like electrical issues) when needed. The whole team was awesome and I highly recommend them for any pool and hot tub buildouts. read more

Jim one of the owners of the company was super professional, and had great customer service. He promised our pool reconstruction for 2 weeks and he was able to do it. Great staff, on time, and super pleased with results Go with Quality Pools! read more

My project included a pool remodel, hardscape, custom BBQ, fire pit, redwood arbor, landscaping and lighting. Right from the start, Quality Pool and Construction was highly responsive. They were very easy to work with and put the time into guiding me through this extensive project. I am very pleased with the outcome of the project and the quality of the work. I know I'll enjoy entertaining in my new backyard for many years to come. Mike, Jim and Nino are all great to work with and do their very best to meet and exceed client expectations. read more

Quality Pool & Construction Inc - Backyard with landscaping lights. - Pool & Hot Tub Service Near Me

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Awesome company great work and definitely creative. To a dang good company from Grady's Pools

Great costomer service. The owners really listened to our requests. They kept in contact with us throughout the construction. They were honest about the time frame. The pool looks amazing and the workmanship is of high standards. I would recommend this company to my freinds and family. read more

Trying to find a reputable pool company is hard to find,especially one that truly stands behind their work. Their sales rep Amy was awesome and really worked with our initial budget. She had many great ideas. We had many other pool companies give us a quote, but these companies did not follow through with a detailed quote in a timely manner or use higher quality materials as their standard. For example, glass tiles can be chosen as a standard tile. Quality Pools was also the only company that provided a 3D plan for no additional cost. The building process of the pool was on time, and there was always a great line of communication between us and the owners ( Jim and Nino). This company truly put our mind at ease especially with such a costly read more

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Quality remodeled my pool last year and did an amazing job. Jim is knowledgable and offered great suggestions. He showed us examples of previous work they had done and samples of different tile and finishes that were possible. This helped make our decisions easy. The pricing was reasonable and once we signed up with them the work began quickly. The subs and employees were professional and did a great job. Jim and Nino were on the job frequently to make sure everything was being done correctly. In the end the project turned out great and it's like we have a whole new pool. Thanks guys. read more

Jim and Lori were terrific to work with. I had a big landscape project going and they jumped right in a day after I called them. Very fortunate. All I thought I wanted was to have my old pool resurfaced, but after inspection Jim suggested to upgrade the plumbing, skimmer and a pump, then re-plaster with PebbleTech. A modest cost to have virtually a new pool. Lori was very attentive and helpful with design aspects, and stayed true to our expectations with respect to outcome and calendar. They did all this in a week in spite of very stormy weather. Great job. Highly recommend Quality Pools! read more

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Quality pools did a magnificent job moving my pool equipment and installing a new high efficiency pump. Reliable Nice and Affordable. I would recommend them to all of my family and friends. read more

If you are considering pool construction make Quality Pool & Construction your next telephone call! We contacted numerous other construction companies via telephone, internet, and several home & garden shows. The lack of response, poor designs and proposals were disheartening. After finding Quality Pool & Construction's advertisement in the Grapevine we left a voice mail for Jim Parlette. His response time was almost immediate. An appointment was made, and he arrived on time. After the meeting, my wife and I had both arrived at the same conclusion; Quality Pool & Construction was the way to go. Jim's demeanor and ability to understand our design wishes were key to our decision, along with his continued response time from our voicemails. We agreed upon a price and shook hands. Jim explained the schedule to us; digging, rebar, plumbing, inspections, gunite, masonry, plastering, and equipment installation. All of the dates were hit as scheduled, with one exception due to a broken down truck, but that work was completed the next day, a Saturday. Long story longer, we were swimming in our beautiful pool ahead of schedule!! We were so pleased with Quality Pool & Construction's work that they have been recommended, and done work for, some friends, including a pool remodel. read more

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Nino and Jim were beyond amazing! I had trouble even getting pool companies to respond to give me an estimate! Jim came over and he was great,explained everything clearly, gave me pricing right on the spot and gave me great advice. Nino was a great foreman, he communicated well with me, explained everything that was happening and why and gave me a clear and correct completion date. I LOVE my renovated vintage pool. I could not be happier. Janet Riley read more

I posted a very positive review some time back and wanted to update the review for those considering a pool company. I just had an issue with a leaking valve, the issue was resolved within a day and replaced under warranty. It is hard to find a company that provides such great quality... it's even more difficult to find one that is there whenever you need them, they take care of their clients and i've recommended them to several other folks who are just as pleased as i am. read more

We had our pool remodeled with a new large shelf with two umbrella holders and a long adjacent wide bench, new lights and split drain system too. Also new coping and finished with pebble coating. I had one crack in the existing wall which was dug out completely through the wall and repaired with new steel and full thickness concrete. We also had them install new main VS pump and pool sweep pump, filter and NG heater including piping taps for future solar heating. They even poured the pump pad to help coordinate the project. Alex was the both the sales and project manager so we got a perfect project and very happy. Alex is very knowledgeable on all facets of pool remodeling and pleasant to work with. The owners Jim Parlette and Nino Lukic also stopped by several times to see how the project was coming along and meet with us if we had any questions. Alex works with a professional team of craftsmen which makes for a quality project. My wife and I recommend Quality Pool & Construction and working with Alex was a pleasure. Alex was great with our followup questions after the project was completed on maintenance procedures and pump operation for optimal efficiency for our backyard conditions. The pool project turned out beautiful along with adjacent pavers and we have gotten so many complements. We are very satisfied and recommend Alex and Quality Pool. read more

In this day and age, it is difficult to find companies or people that stand behind their work or product. It seems as if everyone is out to make a quick buck and once they get paid they are never to be heard from or seen again. Most companies are long on promises but short on follow through. Quality Pool & Construction is NOT one of those companies. I contracted with Quality Pool & Construction to locate and fix a leak in my pool, upgrade my pool pump and convert to a salt water system. They finished the job on time and on budget. However, as luck would have it, the Salt Generating System shorted out a few months after installation. I called Nino and notified him of the issue. He stood by his work and his word. He ordered a new SGS machine, came out and replaced it without any additional charge. To me, having someone that stands behind their work and keeps their word is priceless. Having peace of mind that I'm not going to be left holding the bag after the work is completed was worth every penny. Nino, I thank you for your honesty and integrity. I am happy to write a positive review for people and companies that have a strong work ethic and morals. read more

My wife & I were going to take on updating our 1980's black bottom pool, which really looked grey and mottled. I talked to two other well known pool companies. The first rolled in really arrogant...told me everything in my pool house had to be replaced, that ended right there. The second was a nice guy but told me we couldn't add the pool edge we wanted. Then came Quality Pool & Construction. Specifically Alex. Alex is not specifically one of their salespeople, manages the crews building pools. He was a joy to deal with, explained everything, really knows what he is doing, doing this major pool remodel was absolutely painless, they did what they promised, were always there, and easily reachable. And...they are fast. Our demolition took no time at all and remodeling went very quickly. We are so pleased. If you have pool needs, hire this company! I am attaching a before and after photo. read more

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Came out on time for job walk through. Answered all my questions. That is where communication fell apart. Waited a week for pictures. Followed up and was told emails were down. I said I understand please text me pictures. 3 days go by no pictures so I text again, that was 4 days ago. 3 weeks later since our initial meeting no pictures, drawings or formal proposal. Very disappointed based on all the positive reviews on Yelp! read more

Contacted QP&C Inc as reviews were glowing. Spoke with one of the partners. Conversation was very rushed. Might have been because he was driving. He requested of me to text him my home address, so one of his office employees could call back and schedule an in-person appointment. Nearly 6 weeks later - nothing. I hate to leave such negative comment and low stars, but if you are in customer service business, and too busy to take on new projects - don't! Be honest and tell your customers that you are too busy. Otherwise you will have more upset customers. read more

I shopped around and talked to about 7-8 pool builders before going with Jim and quality pools. I was nervous at first but Jim answered any question or concern I had. The project went smooth and very quick! There was no surprises with him, the price is the price, and I kept waiting for something to pop up as an extra charge but it never came. Pool looks awesome and Jim was very helpful along the way! I'd definitely refer him to anyone as I already have. read more

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We haven't started our project yet and are in just the planning stages, but this a review about my consultation/site visit with Lori. She was amazing. So friendly and really thoughtful in her approach on the project. She is practical and doesn't try to sell a pool. (Clearly, I sought her out, so I'm the one looking to buy.) She knows it's a huge commitment and investment and wants to arm the homeowner with the appropriate information for decision making. I can already tell working with her would be a blast! read more

Nino and his team completely remodeled our pool and spa. They converted it to salt water with a beautiful pebble tech finish. The project was completed on time and on budget. They definitely do quality work and we highly recommend them! read more

Quality Pool remodeled our 17 year old plaster pool. The work included new tile, new pebble, ungraded variable speed pump and LED lights. Lori was very responsive in the quoting process. She even met us at the tile company to help choose the exact look we wanted. We were able to take samples home and given plenty of time to make choices. The owners, Jim and Nino, visited the job site at the beginning of the work. Alex, who ran the job, was really the one that made this project a pleasure. He communicated frequently and extremely well. He guided us through all the small choices required during the project and ensured excellent construction. The crew is very experienced and have worked together for a long time. They are excellent craftsmen and always kept the job site clean. Quality Pool has done 3 jobs in our neighborhood so far ..... I expect they will get much more work here in the future. I confidently recommend them to others for pool construction or remodel. read more

Quality Pool & Construction Inc - Pool & Hot Tub Service Near Me

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It has been over 8 months since I left a review for Quality Pools just after they completed it but I thought I would follow it up with another 5 stars stars for how much my family has enjoyed not only looking at it daily but also many great days enjoying the problem free spa during the winter. We might be at dinner one night and decide we are going to use the spa...I get on the app and fire up the spa while at a restaurant and by the time we get home the spa is at temp and we are jumping in. Not one problem! It had a computer issue (not a breakdown) and Nino stopped by figured it out for me. They go beyond the call of duty and cannot tell you how much I've enjoyed working with them. The best contractor experience I've ever had! Hands down! read more

After three years a number of tiles the company had installed on a water feature started to fall off. Even though it was past the warranty period, the owners of the company personally & promptly investigated the situation and took responsibility for getting the repairs made. The repairs were completed within 5 days of us contacting the company! read more