Carolina Air Care advertises being in existence for 20 years, and we have been a customer for 11 of…read morethose years. We are a retired couple with modest home heating/cooling requirements. In 2015, we purchased a new Lennox system (Merit 5 Ton 15 Seer Split Heat Pump) from Carolina Air Care. We contracted solely with Carolina Air Care for the system's annual maintenance. Within a few years a coil needed to be replaced, and while the unit was under manufacturer warranty, the labor for replacement was not, thus saddling us with a high repair bill. In 2024, within 9 years of purchase, the Lennox system then had such failure that it needed total replacement. We remained a Carolina Air Care customer (our mistake) and purchased a new Rheem system (5 ton 14.3 Seer 2 Split Heat Pump). Again, we contracted solely with Carolina Air Care for annual maintenance. In 2026, just 25 months after purchase, the compressor failed. Carolina Air Care estimated we would incur a several thousand dollar repair cost. To be clear, 2 new HVAC systems of different brands we purchased from Carolina Air Care over 11 years had multiple system failures and short lifespans. We don't have the technical expertise to ferret through the intricacies of the failures (e.g. manufacturing defect, subpar installation/maintenance, our usage pattern, or combinations). And we doubt that Carolina Air Care knows. But our unfortunate experience is that Carolina Air Care's business practice doesn't include it sharing responsibility, even with long-term customers. It took us 11 years to understand that. We have lost trust and moved on to another HVAC company.

Carolina Air Care has installed and serviced multiple systems at my houses and my daughter's…read morehouses. Until recently I would have rated them highly. I no longer do. Problem is they DON'T stand by their work. They installed a new flexible return air duct for me in 2021. It collapsed, because they didn't adequately support it. The duct was installed with supports appropriately every 10 feet, and should have been supported every 4 to 5' per standards. They charged me AGAIN to replace the duct that was incorrectly installed the first time. BOTTOM LINE: Don't use Carolina Air Care if you want a company that stands by their work.

If you're looking for prompt, reliable, affordable and dependable HVAC service than look no…read morefurther. I 100% recommend the team at Air Handlers Heating and Cooling! They are top notch! Shaun and his team will keep your home cool in the summertime and warm in the winter. My air went out one very scorching, July day. Shaun came out the next day to check my system and had me up and running shortly after. I was only low on freon. I contacted him a couple of summers later. He asked me to look at my unit to see if it was frosted. It indeed was. He told me to completely turn the unit off so it would defrost overnight. His quick thinking saves us from having two nights of misery. When he arrived the next day the unit was defrosted and he was able to look at it and get it back up and running. Had the unit not been defrosted he would have to either wait until the next day, or turn on the heat to defrost the unit quicker. That little gesture to call and ask me to check my unit saved us so much time and effort. I trust Air Handlers for my HVAC service needs and you should, too. They are extremely affordable and one of the most professional team around. They have a yearly maintenance plan that I purchased where they come out to look over your unit for issues before they get serious. This too has been very beneficial. They are quick and they get the job done! #ThankYouThursday

Awesome company and the owner Shaun is very knowledgeable on all aspects of heating and cooling…read moresystems. You will not find a more reputable and reliable company in the business than Air Handlers. This company has been performing maintenance and service on my HVAC System for over 7 years. I would definitely recommend this company for any homeowner or business that needs repair or maintenance services.

I had an amazing experience! I had been scammed by another company recently and am in the process…read moreof dealing with that. I called Turner on Monday 12/15 and TJ came by 10 min later to do very thorough and free inspection. There was no pressure at all to sell. They wrote me a very fair quote and left to let me decide on what to do. I had a few companies that were recommended to me to look into but my intuition said to call these guys back! They came out on Wed 12/17. They had a HUGE job to do. The previous tech from another company (Comfort Zone HVAC) a disaster. TJ, his incredible wife and the lovely Karina had their work cut out! They got it all cleaned up and the outside unit installed before 4 pm! Karina was a sweetheart who took pride in making sure my house was cleaned, floors were swept up and all mess gone before they left! She even made sure to remind TJ to clean my floors and vaccume the next day. I appreciate that!! TJ and his wife whom I just can't recall her name were so refreshing! Very friendly, professional, and optimistic! They were a real pleasure to be around and talk to! The next day TJ came by with another man I can not recall his name unfortunately, but he was super pleasent as well. Between the two of them they got everything up and running by 1:30. I was shocked. They ran into a few more surprises the previous tech had left behind but they were able to rectify them no problem. TJ even cleaned my filter grates. One thing I really noticed was wven though it was clear I had been scammed and the previous business did such a bad job..TJ and his crew kept it so professional and did not bash the guy. That is class!! I had been without a working HVAC sysytem since July 27th and had been dealing with a nightmare situation. To have this situation FINALLY be resolved is a blessing and a HUGE relief! You can't go wrong with these guys they really are amazing they even registered my warranty for me!

I would recommend Turner Heating and Air for your HVAC needs. After finding them for issues with my…read moreold unit, I eventually had to replace it. TJ helped us find the right heat pump and size for our home. We have been very happy with it. When the other one goes out we will definitely use Turner Heating and Cooling when the time comes.

The Service I requested online was quick and well explained by the tech! I thought my neglect of…read morenot getting an annual service for a few years might mean I would be repla$ing my unit but after a quick check the problem was diagnosed and fixed. It saved me a lot of money and should be able to extend its life for years. I would refer them for any A/C service/repair or replacement need!

I set up an appointment through their easy to use website and they showed up on time the next time…read morewithin the window promised. I explained my issue I was noticing with my unit and it was resolved efficiently and very quickly (Like an house maybe). I had to make sure my newborn had cold air again and Blake and Sons HVAC took care of us. I will be a return customer!

Goose Creek HVAC & Plumbing called to let me know they were within 30 minutes of their arrival…read more Both technicians were polite and listened carefully to what my concerns were, after which they installed the items I had previously bought: a bidet attachment, a kitchen sink incinerator, and a new kitchen faucet. BTW: the original faucet was a bear to remove due to deep rust that had accumulated. The charge for everything was just under $200 and well worth it. It was the first time I'd used Goose Creek HVAC & Plumbing but after this, they are now my "go to" guys.

Hi Stacy, everything went great last night with the tech from Goose Creek just wanted you to let…read moreyou know he was excellent young man came in and took care of everything he was polite and very professional. I would definitely recommend that outfit to anybody in the future.

I consider myself lucky to have found this business! It can be very hard to find someone who is…read morehonest and ethical these days, but Air Concepts Solutions was and also very pleasant and efficient to work with from the first phone call. They came out ot Wadmalaw without whining about it, they gave me an estimate, and they stuck to it. They arrived when they said they would handled a tough job (three story house and HVAC unit in the attic!), were very professional all the way, and cleaned up behind themselves completely. I'm not looking forward to the first floor unit failing, but when it does I'll be calling this company again. I don't usually write reviews but this job was handled so well from start to finish I felt I had to this time.

Air Concept Solutions is top notch! Their pricing is always fair, service is excellent, but the…read moreattention to detail is what really stands out. They take great pride in the job being done exactly how it is supposed to be done. There are a lot of companies out there just trying to make a buck but not these folks because they care about the quality more than anything. For repairs, maintenance, or if you are needing a unit replacement, I highly recommend. They are also very personable and a family owned business.

Checked our AC system out that a tenant had questions about. Came fast and answered all her…read morequestions.

Our A/C stopped blowing cold air last night right before an upcoming week of 85 degree plus…read moreweather. I called Myatt to request service and they had someone come out within 2 hours of my call! Harold was wonderful! Got us fixed in less than an hour, gave me some tips on what to look for to troubleshoot when it stops blowing cool, and suggested I buy a maintenance plan where they come out 2x a year to check the unit before a problem arises. Everywhere else we called didn't call back or couldn't see us for 2 days. I am so grateful for Myatt! And the lady who answered the phone (sorry, didn't remember her name) was lovely and patient with my no sleep/hot/grumpy self! Thanks again for the prompt and thorough response!

I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%