Even though they are a big corporation, the businesses (such as Quality Rentals) that they bought continue to function like community businesses. They helped me with my equipment needs, found creative solutions to my particular specifications, quickly resolved any mechanical issues that can arise in the field, and worked with me when some difficulties arose. Tony, Angel, Gus and the crew in both Katy and Rosenberg are awesome. read more

Don't rent from this Company!!! Something went out on the Equipment we Rented and WE ended having to pay thousands of dollars to them! read more

Omg do NOT rent from this shady company! I paid my money 3 wks in advance and they didn't even bother to call me to get directions to drop off the machine, I had to call them two days before. Then on the day of drop off I get a rude call asking me a million questions about what I will be doing with the machine, do we have a qualified driver, etc. Then he's like "i will be taking pictures of this machine" in a rude way. Then tells us we need to drop another $1500 cash deposit after I had already given them my AMEX card as deposit. Remember this all happened the day he was suppose to drop the machine off. None of this was discussed during the 3 weeks they held on to my money, we were told everything was ready to go!! We cancelled the transaction and I got my money back. But we have already lost $500 because the person we paid to drive the machine had a no refund policy. read more

Was hesitant about this place with the two bad reviews it had. They made us pay a $45 fee for a filter that wasn't cleaned because it wasn't told to us there were 3 to clean. They gave us instructions on only TWO filters but never mentioned the third one or that there was even a third one! We rented a paint sprayer(that worked really well)! But seemed a little weird that they wouldn't mention the third filter. My husband cleaned those TWO filters that were mentioned (twice) with our one day use just to be thorough. Seems a little odd they failed to mention the third one. A bit sneaky for the fees it seems like. And although it was their fault for not explaining what needed to be done, we still had to pay. Was a good sprayer but super bad experience. Be careful. read more

Equipment rental fees are high and not customer friendy. We needed to rent a piece of equipment which we'd use for only 2 hrs. The rate we had to pay was for ONE WHOLE ENTIRE DAY. Most places offer 1/2 day rates. I discourage anybody from renting from this place. We will drive to Katy before we overpay this place. They also charge $6/gal if equipment is not returned with a full tank of gas. That is exhorbitant! It is not a car rental, you know! read more

This is my second and last time to rent from Quality Rentals. The first time, I rented a trailer and was stopped by Texas DPS and they told me the trailer I was renting was 'homemade' and was only registered for total payload of 2,000 lbs. The trailer itself weighed more than that and they threatened to take me to the weigh stattion - fortunately he only gave me a warning. When I confronted Quality Rentals - they told me that DPS was just lying to me and jerking me around. Most recently, I rented the same trailer out of neccesity. I had asked if everything had been resolved - they told me everything was fine. This time however, I had a blowout - this was after I notified them of the poor ware on the tires and what to do if one blows out - Justin had told me no big deal, just keep driving on the other tires. Anyhow, when I dropped off the trailer, they informed me that I was going to have to pay for the tire. This was bogus as I was required to accept their damage waiver and pay the $24 for that - but it doesn't cover blowouts??? Terrible customer service! read more