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    Quality Service Today Plumbing & Septic

    3.8 (5 reviews)
    Closed 7:00 am - 6:30 pm

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    Photo of Deb S.
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    3 years ago

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    Samantha Y.

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    4 years ago

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    4 years ago

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    4 years ago

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    Samantha Y.

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    4 years ago

    Called about coming to fix a plumbing issue but I never heard from them. I had to call other companies

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    Joseph Rose Plumbing

    Joseph Rose Plumbing

    4.8
    (46 reviews)

    We hired Joseph Rose Plumbing to replace our hot and cold water valves under our kitchen sink and…read moreto adjust our water pressure in our home. At the time, we also need a new water heater and asked them to give us an estimate for a new gas tankless water system while they were here. The two guys who showed up to do the work, were very professional, thorough and efficiant. The work that we hired them for was excellent and the cost to do this work was excellent - they were here for a couple of hours to complete the work and give us an estimate and charged us only $265. Another plumbing (Brown Brothers) company we hired to to adjust our water pressure (ONLY) a 7 months ago - were here for only 15-minutes and lowered our high water pressure way too low, charged us almost $500 - and it took them 7 months to bill us. Do not hesitate to hire Joseph Rose Plumbing for your work at your home. Also, I would like to add that the Joseph Rose technicians took pictures of ALL the work they did - before and after - and these were all included in their emailed invoice. That said, while Joseph Rose's estimate for a new gas tankless system came in a couple of thousand dollars LESS than the lowest estimate we recieved from other companies, we were very nervous about hiring them for this particular work because they didn't mention anything about pulling a city permit for the work. At the end of our discussion - the guy told us that they don't pull permits - this is the responsibility of the homeowner. He said you want us to pull a city permit for the work, it would cost $500, but a permit isn't required (for new installs and like-like-replacements). At the time I didn't realize that a city permit only costs $65 and the this work 100% requires a permit to be pulled. I found this out when I emailed Durham City inspectors to inquire. When I emailed Joseph Rose Plumbing why we were not hiring them for this job, they responded with "We install lots of gas tankless water heaters without pulling permits". Ethan did respond to my email to let me know that his office manager was new/still learning and misunderstood. If you are having plumbing work that requires a city permit - look elsewhere, none of the three other companies who gave us estimates required the customer to pull their own city permit for the work - let alone charge $500 if you wanted them to pull a permit. The $65 permit fee was worked into all other estimate invoices - we never even saw the fee.

    These guys were great. They responded promptly, came right out and solved my problem. Everything is…read moreperfect now. They replaced two toilets and did a great job.

    JD Service Now

    JD Service Now

    2.4
    (94 reviews)

    David and Chris did great work on our house. We had plumbing issues. They were kind and had great…read morework ethics! Our family was impressed by the way they solved the issue and communicated with us. The price point was better than competitors and they took initiative to fix visible problems on the spot, instead of another company that we initially had come out to evaluate the problem. The other company charged a lot of money to just say there was a problem.

    I thought JD Now was a reputable compay. I had them replace two old HVAC systms with new Carrier…read moreACs. We also included complete replacement of duct work and the air filter systems. We also enroled in their after-sale service contracts. In 2026, during the heat wave, at a temp of 114F, one unit malfunctioned. A service tech dtermined that the problem was the unit's fan motor. The part was under warranty, but not the labor. The cost to replace it was $13,000 which I paid in advance. When the tech with the replacement part came to install the fan motor, he determined the root cause of the problem was a coil tem sensor that regulates fan speed. He went away and cam back 2 hrs later with the temp sensor replacement. I theen was charged $600 for the labvor associated with the temp sensor replacement although the part was installed b the same tech at the same time as the fan motor. So my fila cost was almost $2,000! I have sincve cancelled my sevice contracts with JD Now.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    2.6
    (37 reviews)

    Took care of problem but tech was 3 hrs later than expected. Not techs fault but still frustrating.read more

    I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

    Quality Service Today Plumbing & Septic - waterheaterinstallrepair - Updated August 2026

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