Worst customer service in my whole life! Had four new tires put on still had a shake took it back lady was rude and insulin! They rebalance the tires and said I had bent Wheels I bought new Wheels to get back still with the shake and they said that they didn't notice it had a bent wheel wheels plural when they put the new tires on was so nervous I dropped my key taking it off of the Ring the rude lady said I threw keys they still didn't fix it and the last thing she said as I left was don't come back if that's not sorry service I have never seen sorry service!! read more

New Wheel, NEW tire purchased from the business, and damaged done while mounting via poor equipment with proper plastic protection to avoid scratching wheels. Quality is only in the name not the actual work. read more

Quality Tire & Automotive - Poor Quality, tire machine and tools have need plastic covers on them, staff said "Sometimes we get lucky other times ...you know" Damaged - Tires Near Me - Thomasville, North Carolina

The absolute best! This is the only place I'll buy tires for my vehicle. They don't try to up charge or get things done that aren't necessary like some other mechanics. As a female going to a mechanic is hit or miss. I completely trust them to do things right and necessary. read more

dropped vehicle off too get diagnosed and the staff just seems very uneducated, and told me to pick up my vehicle because they couldn't figure out the problem. do not bring your vehicle here if you actually want a problem fixed. read more

If I could I would give a 0 rating.!!! Spent around $550 at Quality Tire. Had break work done in beginning of December 2021.Two new rear rotors, front rotors turned, new rear pads, and one rear caliper. When we picked up car mechanic said it would take several miles for pads to seat. As we drove off we noticed a scraping sound and figured that was the noise the mechanic was talking about. 800 miles later on February 11, 2022 we took car back to get checked because noise continued. After checking out by mechanic we were told he couldn't hear noise and the brakes were fine. Two days later we took back again and this time my husband rode with mechanic and pointed out noise. This time mechanic said he cleaned dust off rear brakes and everything should be ok. As we drove off this time we could still hear scraping noise. We decided to take to another auto shop to have noise checked out. The problem was defective rotors. That was the scraping noise we heard. So this auto shop turned the rotors and noise is gone. The auto shop who fixed problem charged us $120. We went back to Quality Tire and spoke with Charlie Clark the owner. We told him we found out the problem and the other shop fixed it. We asked to get reimbursed the $120 that we had to pay to other shop who diagnosed problem and fixed it. Mr Clark was very rude in his manner of speaking and told us no way he would give us any money. He said the rotors had a 2 year warranty and that we should have brought the car back to Quality Tire and have them put new rotors on. Our issue is that two times two different mechanics at Quality Tire told us there was nothing wrong. So when we found out from the other auto shop the problem they turned rotors and fixed problem.Why would we take our car back to Quality Tire and have them replace rotors that they said there was nothing wrong with? We didn't even know the rotors were defective. Mr Clark expected another auto shop to diagnose problem and then for us to take our car back to Quality Tire and them to replace the rotors since that is where we got them. Mr Clark finally decided he would give us back $60 which is half of what we paid the other auto shop to fix the problem Quality Tire couldn't diagnose. Of course his stipulation in order to give me the $60 was that I wouldn't take him to small claims court. In fact he would only give me the $60 if I signed a paper saying I wouldn't take him to small claims court before he handed me $60. I signed his paper took the money and told Mr Clark we would no longer be bringing our business to Quality Tire. I also told Mr Clark I would be writing this review and share with other people our experience. I don't think the former owner Bob would agree with how Quality Tire is treating their customers. read more

Quality Tire & Automotive - Tires Near Me - Thomasville, North Carolina

Needed to get my truck looked at for the heat no functioning properly and a belt squealing. Seen nothing wrong with my squealing that wakes my neighbors up in the morning. May have fixed the heat but They Left antifreeze all over my truck the inside and outside now no one answers the emails apparently. read more

I took my wife's CRV in and asked them to check the brakes. They called back and said the brakes were fine, only 1/4 used. They called back again and said they would move the car inside as, closing time was near and I hadn't picked it up. When I picked it up the next day they said there was no charge. My wife and son have used them before with no problems read more

This business is family owned, very welcoming, has great customer service, and reasonable prices.

I have been here once to get my grandmothers car inspected and secondly to get my car inspected. Both times I was in an out within 20 minutes... the people here have incredible customer service skills. They are knowledgeable and so kind. I love this place and recommend everyone to come here!! I've had an incredible experience each time! Thank y'all!! read more

Absolute example of arrogance, and stupidity, mixed in with a tad splash of lack of customer service. As a former service manager, and top ranked in customer satisfaction with a large dealer for over 3 years...read..#1 in the country for years, prior to getting out of the business, I rely on suggesstions at times for things like inspections, tires, etc. As my local guy was closed, I took the suggestion from a family member who works nearby. I took my girlfriends vehicle in for a tire rotation, balance, and state inspection. The counterperson kept attempting to write oil change on the ticket, and had to be stopped 3 times. I was told to pick it up at 1:50, as they closed at 2. Went over, picked it up, paid, and as soon as I got on the hiway home, at 45mph the shake was horrendous. Impossible to hold at 60. I pulled over thinking perhaps they had forgotten to tighten the lugs, but no..they were on. I tried to call back, to explain that it was Sat, no one was open on Sunday, and the vehicle was driven to Charlotte every day for her commute. No answer. Of course.... Took the vehicle to WalMart of all places, and while I am no fan of their style of automotive service, the department manager took it right back and I explained that the balance was as bad as I had seen, explained my background, and he allowed me to watch as they spun them up to see if it was a bad tire, or bad balance. First off, wrong style weights were used. With alloy rims, a coated style, with a particular lip to hold it is used. Standard lead uncoated steel rim weights had been slapped on. Then, when checking the balance on the passenger side, the side I knew was the culprit for the massive shudder at speed and the steering wheel having a mind of its own, was out literally 7oz....they had put over 4oz directly opposite, or, on top of the spot that was out already....in addition to another .75 in the wrong location on the outer lip. None of the 4 tires were properly balanced.. I paid them to complete the job, do the job that Quality was paid to do, and test drove it. Problem solved. ....so I thought. I took it home to clean it up for her before she had to go back to work on Monday... I was simply appalled to find the light grey leather and other interior trim to have black greasy marks on it. The driver and passengers side sunvisors, on the back sides where you would put your hand to pull them down, the inside of the glove box, back passenger seat, and drivers headrest. I spoke to a former employee and he said this was a common complaint..as with inspections, they claim to have been looking for the registration. The registration was placed on the center console, where told. When washing it, found other grease spots..easy to see against black paint. When I went back to see about a refund on the balance, the counter guy asked why, and my words were indeed, because you didnt do your job...this was after explaining the problem. His attitude went from seeming he was annoyed to pure stupidity. He didnt lime being told the facts. I asked to speak to, and I quote, tbe owner, as I am sure he comphrends English. He was there, as was his son...who found it necessary to stand over me in an intimidating posture. The owner and I were at a solution, when counter jock interjects, and while his words were correct, they were out of context. At this point, after 15 minutes of dealing with one idiot, and then the owner, who was willing to work out a solution, I corrected the counterperson, who would not simply go away... The owner son placed a hand on my shoulder, and suggessted in a very snarky way I get the fuck out...at this point, I gave up. I did tell the counter person he needed an attitude adhustment before someone else gave him one, and told Jon, the owners son, to piss up a rope and suck on the bitter end. He took to replying on FB in the usual smartassed manner about the entire episode. Looking back, I wish I had filmed the interactions, but Im old school and dont believe in such..but I do believe what we were taught during training years ago at the dealership: A person who has a good experence with a business will tell on average, 4 people. A person who has a bad experence will tell an average of 20. If you are reading this to the end, then you are part of the 20 plus. And as I had to block the sons owner on facebook, as Im sure he will read this, son...your threats mean little, and Im not hard to find..just look for the Ultra that parks across the street, and come have words with me..but bring the money you need to refund. read more

This is a great place to get your tires, an oil change, state inspection, minor or major repair. They have always been fair, not something you find with many repair shops. Prices are reasonable. I feel comfortable sending my wife there to have repairs done if needed without worrying that they will take advantage of her because she is a woman. read more

Steer clear of this place if you know what's good for ya. Went in for basic tire balance and left with a badly stripped lug nut. Close to 6 threads gone making it impossible to put on, but they claim thats how it came off. read more

This place has excellent customer service and is really reasonable on their pricing. This is the only place in Thomasville that I trust to work on my family's vehicles. read more

I've been taking all my vehicles here for over 20 years. Very honest square dealing people here. They have always been good to me. All that at a fair price. You cant ask for much more. I highly recommend. read more

I was looking for a place to get my inspection and emissions done. I looked up a few places and ran across Quality Tire in the yellow pages directory. The guy up front was courteous and helpful. He got my car in and out fast; and that's saying a lot b/c the parking lot was full to the gills. I complemented him on being grateful that he didn't take advantage of me, and he gave me a look like I was nutty lol. But, like most women, this is a number one fear we're always having to deal with (esp. when you've been taken advantage of several times before). Anyway, ladies, you can go and relax and not have to worry. They will take care of your automotive needs and not take advantage of you! Liz:) read more

Bought tires here. Called day before for date/time to have tires rotated & was told the best time to bring was in the morning time. Arrived at 8am and was told it would be a 1.5 to 2 hour wait time for a simple rotation on the tires purchased there. Inquired about an appt. & was told they do not accept appts. Spouse called to inquire about service in the future & best time to arrive. The employee gave excuses and then stated he wasn't going to argue then hung up. Great customer service. read more