Ran over a bolt on a Sunday and they got me in and repaired tire quickly and courteously.read more

I wrote a review about my experience at this location, but the experience of getting Mavis to…read morereimburse me for damages was so frustrating that I feel the need to update and share the finer details. If you don't want to read on, the short version is this: Mavis negligently caused thousands in damage to my vehicle and tried every backhanded trick in the book to avoid paying out. 1. If you are not knowledgeable about cars, this store will attempt to upsell unnecessary work and convince you that it is essential. I came into this store looking for brake pads and was all-but-coerced into $1000 of work. Is that partially my fault for not seeking a second opinion? Sure. Does it change the fact that they ripped me off? No. 2. During my visit, Mavis took six hours to do a job that ordinarily requires two. 3. While doing this job (struts and shocks), Mavis mechanics negligently used improper tools and methods causing a great deal of damage to my vehicle. This was later confirmed by another store. 4. When returning my vehicle to me, it made a comically alarming noise from the area they repaired. I demanded a ride-along and they sent a front desk staff member who attempted to gaslight me into believing that the noise was to be expected. I demanded a second ride along with the mechanic who did the work. He lied directly to my face - knowing that he had broken parts in my vehicle - and doubled down on the car being perfectly fine. In fact, my steering assembly was not intact and it was extremely dangerous for me to drive that vehicle. 5. I took the vehicle directly to the local dealership who immediately found the damages. They could even identify the incorrect tool (pickle fork) that they had used to cause some of the damage. They promptly repaired my vehicle and gave me documentation to pass to Mavis. 6. I reached out to Mavis with the documentation and they promised to reach out after completing an investigation. I waited two weeks with no response before reaching out for an update. They claimed that the regional manager attempted to call me a few days afterward and had left a voicemail. I have no missed calls or voicemails for that date. I suspect that this was an attempt to stall past the dispute deadline for my credit card. 7. After getting in touch with the regional manager on a Wednesday, he took down my story and told me he would call me back at lunch or Thursday morning. He did neither. 8. I emailed customer service on Friday asking if he would be returning my call. They verified that they had just spoken to him and a call would be forthcoming. Never came. 9. I emailed them again the following Monday morning explaining that I was either going to get a call that day or escalate the matter. They emailed back the standard, lifeless "your concerns are being taken seriously" script and once again stated that the regional manager would call me. Never came. 10. End-of-Day Monday, I send another email asking if there would be a call and demanding a higher supervisor if not. They immediately had a customer service agent call me who explained that he had no update for me, but had simply been told to call and repeat the same lifeless script. 11. I demanded that the matter be escalated to the regional manager's supervisor. Magically, associates of the regional manager suddenly have time to reach out and discuss the matter. 12. I received a call from such an associate. I was promised that I could go to the Mavis store and be immediately reimbursed for the small portion of damage they agreed to make right. Naturally, all I had to do was wait for the agent to contact the store, confirm, and call back. Never came. 13. I received another call from a new agent who contradicted the previous fellow and insisted that I take a check and that stores never pay out directly. It took them a week to mail it out and another two to arrive. The time between Mavis destroying my steering assembly and them actually reimbursing me summed to over a month and a half. They managed to weasel out of paying for the most expensive damages and I don't have the resources for court, so I'm still down thousands of dollars from this nightmare. In conclusion, this shop upsold me on unnecessary work, knowingly damaged my vehicle, then tried to play every trick in the book to push me off and not correct their mistake. I spent a week without a working vehicle, emptied a large portion of my savings, and went through a great deal of stress to even get basic contact back from their customer service.

Had to try S&B since I read about how this business started. The owners are very benevolent within…read moreour community, so it was time for me to try their service. Very friendly greeting with a nice bottle of water. The little things matter. Timely, efficient, and reasonable. If you are a veteran, you receive a generous discount.

Always a great service. Fast, friendly and little wait. They extend a military discount and I've…read morenever had an issue. Price is equivalent to anywhere else I've been but I trust these guys. I got an oil change with full synthetic and an inspection. I was only here 15 min.

I received excellent service this morning at Valvoline. I was way overdue for an oil change and…read moredecided to come here before work on a Thursday. They open at 7:30am so it worked perfectly with my schedule. There was one gentleman there that greeted me almost immediately even though I was there right before opening. I pulled right in and he started the oil change. It took less than 10 minutes and he was very polite. I declined the air filter because I don't have a lot of expendable income right now. He gave me no trouble. He scanned a coupon for me and it wasn't too expensive even though I know I was way overdue. You stay in your car for the oil changes now, due to covid, and I'm grateful for that. I will continue to get oil changes done here and at the other HP locations. It's always quick and painless, and now I can drive my car with confidence.

I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

I have been going to Merchant's for over 10 years and once again I am pleased with the service and…read moreworked performed. Having been acquired by Tire Kingdom, I became skeptical that I would continue to receive the friendly and fast service I had experienced in the past (the slimy Tire Kingdom commercials don't help). Earlier this week I made an appointment 5 days in advance with another, locally-owned, auto repair shop only to be disappointed. The other shop treated me as if I had dropped-in unannounced and wanted new tires the next day. I left and went to Merchant's. At Merchant's not only was I treated like a valuable customer, they were able to accommodate me without asking or appearing put-out. As a result they got my 1200.00 business! I have read other reviews that are negative and I am at a loss. I have never experienced the treatment described in those reviews. The only thing I can think of is I have done my research before I go, I know what I want, and I give them plenty of time to do their work - usually dropping off the car on Friday night and picking it up the next afternoon. I did have one unsettling experience when they were still on Parris Ave: while picking-up my car from a routine emissions inspection I was presented with a list of recommended service items totaling over a thousand dollars. I didn't take them up on this - I know what I need and when I need it and this felt a little like a scam. It may have been an honest attempt to drum-up business on things that were not 100% up to their designed abilities but, clearly did not require immediate attention.

I received excellent service on maintenance items done to my vehicle. I recommend them for service…read moreand basic repairs.

Used to be great. Has gone downhill in recent years. Had had…read moretwo vehicles where they kept the custom valve caps. Had two vehicles with leaking tires (not seated or valve issue) after buying new. Had one vehicle after service that had 3 of the 5 lugs on 2 of the wheels completely loose and could have caused a serious accident or damage. Thankfully was found after hearing a grinding sound before any thing really bad happened. Additionally, they tried to upsell services and said things were bad when they weren't. Will not be back and will be advising others to avoid.

I love this place. I've been coming here for close to 40 years. It's like CHEERS; everybody knows…read moreyour name. I always get great service, fair prices, and honest answers. If they tell me that I need to have something done, it's because I need it. Not because they want to charge me. They gave my children's cars top notch service. I never had to worry about safety when they were driving. And personal service. My minor kids could take their cars by for work and Dale, Danny, and their crew knew that I'd come by and pay them later. When my mom and sister were driving through High Point and had car trouble, they called High Point Tire. They helped them get a rental car so that they could continue their trip to the beach, and had their car ready when they returned. Best people ever!

Found this location while heading to another business and needed an oil change before heading out…read moreof town. They were quick and the price was better than the dealership. While waiting I discovered they did a little bit of everything. I will definitely bring my vehicle back. Heads up they are popular so depending on the time of day and the service you need done, expect to wait just a little but know you will be satisfied when you leave.

I arrived for a car inspection and was told a 40 mon wait which I was ok with. Anothe. arrived…read moreshortly after me and was taken before me. I asked and the reasoning I was given was he is here for an oil change. Another car came and was also taken before me and I was given the same reasoning even though I arrived before both cars. I think there is other reasoning behind this honestly. Even if you issue may be quicker I was still here prior to both cars.

Wouldn't take my cars anywhere else. Ralph and Scott are…read moregreat to deal with and really try to help you save $$$ Mother in law came to visit her vehicle broke down at a nearby business. Made a call they sent someone out with a new battery switched it out and only charge for the battery. Customers first!!!!

Avoid firestone. The mechanics have no clue and the parts are low quality from Orileys. I learned…read morebreak pads , catalytic converter. 6 months said no warranty. They said i had leaking strut, had replaced next visit same strut leaking quoted me same price I just paid to have installed. I informed them it was several months that the installed and said yes I see that​

I've been in search of a good mechanic and have been told by multiple people to go to Beamer, this…read morelocation specifically. Having heard that from several reputable sources, needing a yearly state inspection, I called and they were happy to make an appointment for me. I brought the car Vernon the day of the inspection, and they got it done quickly, I don't even think I waited 10 minutes. They have a small, but clean and comfortable waiting room. Everyone I interacted with was friendly and professional. My car had no issues and hopefully doesn't for a while, but when it needs work, I'll certainly be bringing back to them. I asked about pricing on some routine maintenance, and it all sounded fair. Having only had a small interaction with them so far, it went smoothly and I'd happily recommend them to others

I can't begin to explain how well taken care of I feel after getting my vehicle serviced at Beamer,…read moreHigh Point today. As a single senior woman it is always daunting to try a new service center for my aged but low mileage vehicle. I had no choice, I moved here from Florida and it was time. From the get go, I was treated as if I had been coming to Beamer for years. That was so reassuring. Oil changed, air filters and tire sensors changed and me and my old girl feel like brand new. The price was more than reasonable as well, my budget appreciates that. Don't hesitate, make an appointment at Beamer and let them take care of you.