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Firestone Complete Auto Care

3.0 (2 reviews)
Open • 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto maintenance

Oil changes

Auto repairs

1 More Service

Routine automotive maintenance

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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2 months ago

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Ask the Community - Firestone Complete Auto Care

Strickland Brothers 10 Minute Oil Change

Strickland Brothers 10 Minute Oil Change

3.1
(7 reviews)

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

I've been coming here for years, getting oil changes and state inspections. They are consistently…read morefriendly, quick, and fairly priced. I will admit that the claim to 10 minute oil changes seems dubious but you can pretty consistently get out in under 20 minutes unless they're busy. Inspections can be slow because they only use one of three lanes for that, so you can have a line of cars waiting for inspections with two empty bays. The customer lounge is minimal, but at least there's chairs and air conditioning, and really you're not here long anyways. I've never had issues with them trying to do shady upselling like some places (air filters/wipers/etc without even checking.) All around quick and professional service and a good choice.

Valvoline Instant Oil Change

Valvoline Instant Oil Change

2.6
(13 reviews)

I received excellent service this morning at Valvoline. I was way overdue for an oil change and…read moredecided to come here before work on a Thursday. They open at 7:30am so it worked perfectly with my schedule. There was one gentleman there that greeted me almost immediately even though I was there right before opening. I pulled right in and he started the oil change. It took less than 10 minutes and he was very polite. I declined the air filter because I don't have a lot of expendable income right now. He gave me no trouble. He scanned a coupon for me and it wasn't too expensive even though I know I was way overdue. You stay in your car for the oil changes now, due to covid, and I'm grateful for that. I will continue to get oil changes done here and at the other HP locations. It's always quick and painless, and now I can drive my car with confidence.

I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

NTB-National Tire & Battery

NTB-National Tire & Battery

1.7
(19 reviews)

this NTB thomasville location is horrible.BUYER BEWARE always check behind them!i took a new to me…read morevehicle to them in feb this yr and got oil change which includes free brake check, and multi point inspection. i also purchased new set of tire and had alignment done. first off always get the alignment result print out from them becuase they are terrible at alignments per my previous reviews and now theY actually turned some green stuff red and told me my car was fine but thats not my issue . my issue is that they told me everything suspension ,and brake wise was GOOD, here we are 3k miles later and noise from brakes now i need rotors and pads?one time i ask them to check brakes on a previous vehicle and was told GOOD but drove out the lot grinding noise. the only reason i keep going back is only because of convience otherwise DONT GO TO THAT LOCATION,AND CHECK BEHIND THEM.

I took my truck in for a tire balance and rotation due to a high speed vibration. I made an…read moreappointment and showed up on time for my appointment. They were able to take my truck straight in but immediately started telling me that I would have to buy new lug nuts from them if I wanted them to work on my truck. They said it was because my nuts were "swollen". I agreed to the up-sell and proceeded to wait over 2 hours for them to do the rotation, balance, and change the lug nuts. After watching my truck sit on the stand for the extended wait, I finally demanded that my truck be put back together and returned to me. They stated that the rotation and balance were complete. The wheels were obviously rotated but the vibration was still there, so I left thinking that something else was wrong with my truck. Today, several months later, my truck is in a different shop that reports that my tires are grossly out of balance. The guys at NTB apparently didn't do anything but rotate the wheels during the 2 hours that I sat waiting for them. I could have done that much at home!

Firestone Complete Auto Care - tires - Updated June 2026

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