This place is the best! Helpful, friendly, and professional. These guys went above and beyond for me. Long story short, I gave them the wrong address that sent them well out of the their way and when we realized my mistake, they very graciously handled it and took the absolute best care of me and my car!! I give them a 10 out of 10! read more

Quality Towing was amazing to work with. I called them from out of town to help a family member in Lawrence who had run out of gas. She was SUPER nice and able to help immediately. I absolutely cannot recommend them enough!!! Thank you so much for the amazing service! read more

Refused to give a receipt. Extremely defensive when questioning the charges. It all seems a bit shady.... read more

Very swift, communicative, and professional. Each individual at the company was phenomenal to speak to.

I literally went through the effort of making a yelp to do this, so. Absolutely terrible customer service. They dropped my car off, without leaving the key in it. the driver was unreachable until the next day, I called that night as well as that morning to get information, because they were not at all forthcoming. The woman that answered the phone lacked the ability to hide her annoyance with doing her job even a shred. when I expressed that it made me uncomfortable that someone had access to my vehicle and knew where I lived, she handed me off to the manager, who proceeded to say that ' they resolve problems, not make them bigger ' when I was simply expressing my discomfort. I asked when she would be able to get my keys back, and while laughing she asked me if I wanted the same guy to come back to drop them off. Obviously, I said no. She said she would keep me updated and would drop them off herself if it got to be past 2. 2:30 rolls around, I call up again asking for an update, where she begins to talk about how I didn't even have my house keys on it so what's the big deal, so I let her know that having access to my vehicle was enough to make me uncomfortable, and if they had initiated a practice of taking a picture of the keys where they left them, maybe this wouldnt happen. She decided to laugh at me, tell me I could come get my own key and to figure it out myself. It was the owner, Mindy, that felt comfortable acting this way. I would not recommend using this company, they lack organization, customer service skills, and basic human decency. read more

my car had a slight crack in the back fender- maybe 3 inches long before the tow. when I got it back, it was over a foot long crack almost breaking the corner of my back fender off. when I asked for pictures, they sent me a "before" picture where my car is clearly already hooked up and the damage was already done. the owner, told me I'm acting like her teenage daughter when I stated my car is clearly already been touched and lifted in these pictures, and she has raised 9 children so I must respect her answer... then continued to call me a b*tch and say "maybe you shouldn't have parked in the tow zone" and hung up on me. terrible business and management! read more

Quality Tow & Recovery - This is way more than a few inches - Towing Near Me - Lawrence, Kansas

My kid broke down in Eudora at 1030 at night. Hillcrest said they don't leave Lawrence. Quality came and picked up the vehicle and delivered to the house. Thank you! Kid and car are safe!!! read more

Second time using this company and each time they set the bar high in exceeding the service level. Even though the situation was an inconvenience they made it better with their pleasant approach. Thanks to the pleasant lady on the phone also!!!!! read more

They were quick and handled my car with care. I'm so thankful for them to be around for their help. I will definitely be calling them again.

I own a moving company and we had a truck run out of fuel just outside of Lawrence. We had prime our truck to get it started. I call several tow companies and Quality Tow came through. They helped my driver get the truck started and back to our shop. I've dealt with quite a few tow companies in my tenure. Everyone would charge for their service. Quality tow did a tremendous job and got us back on the road. I highly recommend them. read more

When I see over the top bad reviews with overly whiney undertones, It becomes an imperative to check that business. In this case, I was rewarded with excellent, expedient and friendly service at a reasonable and affordable price. 6 out of 5 s! read more

I've had my vehicle towed multiple times by this company. Always fast friendly and reasonably priced!

I wish I could give them a zero rating they do not have fair business practices. My daughter had an accident and we called AAA for a tow. The tow driver lied and said he was the dispatched AAA driver. We told him not to connect the car to his tow truck and he did it anyway. Then when we said he would be stealing the car and we would would call the police, the driver said if he unhitched the car he would charge me anyway. I eventually had to call the police department to intervene. They are liars and bullies! I am reporting them to the BBB and the State Attorney General's Office. read more

Very unprofessional and rude service. They don't bother to file proper paperwork when towing or marking the lots that they tow on campus. I explained to the person answering their phone that the parking lot had a sign saying a to call Midwest Tow not Quality Tow. They then accused me of stealing their non-existent signs out of anger and threatened to sue me. Additionally, they would only except payment in cash, making me feel like my car was held for ransom. read more

My daughter visited Lawrence yesterday for the first time. Wasn't familiar with game day parking so was towed. Long story short, the owner was rude as could be, would only except cash- no cc pmts over the phone from me, and when my daughter was finally able to get $295 cash, the man driving the tow truck and releasing her vehicle was clearly drunk. Drunk! Business is good for someone but it shouldn't be you. read more

0 out of 5 stars. What a bunch of rip off artists. Said the tow was 50 bucks, then it became 55 with a credit card, then as he was charging me at the mechanic, Jake's auto, tow guy said he would bill Jake since his son-in-law worked there. Went to pay for services and tow, the tow bill was 65 bucks. Curious since they all knew each other. I will keep posting this every week so people will not get ripped off. read more

Awesome! I had my car break down and needed it towed to a mechanic in the area and Quality Tow was recommended to me by a family member. WOW! They were so quick and I thought their prices were very reasonable. I had a gentleman named Terry as my tow driver and he was absolutely fantastic! I would recommend Quality Tow to everyone! read more

First off i hope your Family never has the Misfortune of having to deal with this company. My mother in law was involved in a sideswipe accident today and Quality Tow was Call by Lawrence Pd to remove the car before i could get there as i roll up they are loading her car she was beyond shaken up over the accident to start with and the quality Tow driver was ask to leave her car alone not to hook it up but was insistent that the car was unsafe to drive and it Had to be towed to her and her Daughter who arrived with me as the car was being pulled onto the truck. he did not argue this point with me at all instead said i'm no mechanic i can't tell if its safe to drive. He did however tell Both Females before he knew there was a Male around that the Vehicle was Unsafe to to Drive. Then they wanted $100 to drop the vehicle after being ask by the owner to leave it alone it only had a Flat Tire and Telling her it was unsafe to drive. After much discussion w the driver owner of the company and someone else decided to only charge us $85 for a Motorist Assist call and unhooked the Car. i changed the flat tire That was not included in the $85 Motorist Assist Call and drove the car home with no troubles. Thanks Quality Tow for all you do to make our City what it is I hope if your Choosing a tow company to Tow your vehicle you look past this company and find a decent Company to deal with read more