This is hands down THE worst company. We have had CenturyLink for 7+ years and it has been an…read moreabsolute sh** show. Every single time we move, we tell them "WE NEED THE FASTEST INTERNET YOU HAVE" and every single time, they tell us that they will have the tech install the best they have. When we call a month later because it's terribly slow and constantly drops, they say "oh there's a faster option, just pay $149 to have another tech come out to install it" I honestly feel like there's a lawsuit waiting to be won, because this is the most scammy BS I've ever experienced. Last time we called to cancel, they convinced my husband to stay by offering a free upgrade and locked in pricing. That was recent, and our internet is still terrible and guess what?? There's another upgrade we could get with a $149 install fee. GFYS centurylink. Cancelling services.

Worst company ever. The location they have listed is a church not a store front. But wait they have…read morea store front on Main Street right kinda there is a building that has a homeless person's cart blocking the door and 2 of the FedEx notification saying we missed being able to deliver to you. And when you call the phone number straight to voicemail. Honestly they should do everyone a favor and close shop.

I have a medical device from europe that had a blown fuse and I could not find it. The owner opened…read moreup the device and found the MISSING FUSE. Professional and service oriented with a pleasant smile and attitude to boot Any apple device I own 2 laptops, Ipad, and phone have a new home when they have any needs Thanks

Would not recommend this company... we brought our laptop here because the screen broke and they…read morecharged us for a new camera, cooling fans, screen, processor, etc... and it still DOES NOT WORK!!! On top of this, the owner or manager of the company offered to put a used processor out of his own personal computer that is several years old into our computer... And to complete my great service with this company, the screen is still broken and the cooling fans were never actually replaced, it still has the old fans inside it after taking the laptop apart myself. Do NOT go to this company, just buy a new computer... I spent $650 on this repair and could have boughten a new laptop of same version or slightly newer for just a couple hundred dollars more. Also, our repair took over two months!!! This company Sucks!

I Wish I Had Found Webformix Sooner…read more I recently moved into a new home in Bend, Oregon, and signed up with an internet company I had not heard of before: Webformix. I only wish I had known about them sooner. They ROCK. The speed and reliability of the service are the best I have ever encountered. The internet itself is excellent, but what really sets Webformix apart is the company's GREAT attitude toward service. The staff is genuinely helpful, genuinely responsive, and genuinely super kind. That may sound simple, but it is not something I have often found in Bend, Oregon.... or really anywhere else in the United States. The people at Webformix seem to actually like helping people. Their service is immediate, and effective. I have honestly never seen anything quite like it. It almost seems too good to be true. But it is true. The internet service is the best I have ever had. The company is the best internet company I have ever dealt with. And, on top of all that, the price is lower than any internet service I have had before. Webformix has beaten every internet experience I have ever had, by a mile. It is excellent. I just want to spread the word and thank the company.

Incredible personalized service by real people who treat their customers like real people. Signal…read moreis far better than Tmobile. They generously reward customers for referring other customers to them. They are proactive and go out of their way to ensure their clients are satisfied and well informed. They will not try to sell service to you if the signal is inadequate, and that is very different from my experience with other companies like Tmobile, Century Link, and Spectrum. The set up and service costs are dramatically lower than starlink. I am so glad we made the move.

DO NOT bother with this location. I was having numerous problems with texts not going through; my…read morespouse has the identical iPhone and had zero issues texting the same person. The guy never once looked at my phone. Stick to using chat where they at least spent time trying to troubleshoot the problem.

Awful coverage. Then the reps& tech support blame it on lte setting. Tech support & reps wanted me…read moreto disable this setting on my phone so it could supposedly function better. I call B.S. called into speak to someone again was hung up on. No return calls. U.S. Cellular is selling high tech phones their networks cannot support. Im furious in debt over 2 grand w them and they refuse to admit their true problems with their crappy network. Dont us U.S. Cellular in Central Oregon or you will be sorry!

Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Their install process was great. I signed up, was offered plenty of time slots to pick for them to…read morecome and install the gear, and the guys that came to get me up and running were pleasant, efficient, and got things working within about an hour I would say, which considering this involved putting a receiver on the roof, I thought was pretty good. The service has, so far, been rock solid; I've not had any outages. The speed is OK without being great (I get a maximum of about 20mbps down). What sucks is the data caps, and the price therein. I find the idea of data caps in this day and age laughable. I'm having to pay $189 a month for 400Gb download, which is just about enough, though I am close to the cap every month (after which I'll pay an additional 50c per Gb), and I don't regard us as heavy users. Companies like this have been the only game in town for people in rural areas for a long time, so they've been able to price gouge. While they offer very pleasant service (they are a nice company to deal with), there's no escaping the fact that I'm being ripped off, but given my alternative is DSL at 1.5mbps, I've got no choice, and they know it. But as soon as Starlink expands to my area, I'll be off. Companies like this are quite rightly going to be killed as soon as proper competition comes along.

This store is so worthless…read more Every time I go in to get some help it's like I'm inconveniencing them by being a loyal paying customer. Went in to add business internet today and was told no employee in the store could assist us with getting equipment today because the "business associate" wasn't in until 11? They are lucky that their coverage is better than AT&T here in central Oregon because otherwise I don't think they would have any customers. I hope I never have to step foot in this horrible store ever again.

These people are the WORST I have ever experienced from ANY BUSINESS ever!! My phone went dead…read moreand I needed a new one. I went into the store and told them that. This little punk bi***ch immediately shows me a phone that has every stinking app there is on it. I assumed I could just use the phone as a phone. The guy says nothing else, I get back to my home and this new phone & I immediately notice my laptop & tablet settings had somehow changed. It changes the screen size on my laptop, turns off ad blockers I have, among other things. I took it back and tried to return it but the fat ugly manager was all smug and told me I couldn't return the phone because they wouldn't be able to resell it. Not to mention they said I would have to pay a $50 restocking fee. How does that make sense?? They can't resell it but they can take it back & restock it with another $50?? The phone had already cost $80! I tried to explain how challenging it was for me as an old man with dementia. I'm 65 & asked the manager how old she was just to illustrate how things get harder to understand when you get old. She looks at me & says, "I don't have to tell you any of my personal information". I have NEVER in my life had a WORST customer service experience!

We were very impressed with the professionalism and kindness shared by Lee. He made the stressful…read moretime of remembering passwords, transferring accounts from a dead phone that was useless as pleasant as possible. Lee was so helpful and got our new phone working. Thanks, Lee for your help. You did it all while training a new employee. He's learning from the best. Sincerely, Barb &Mike

Saturday, the 17th, I had an appointment at the "Verizon" (cellular sales) store on the north side…read moreof Redmond to get my new phone. I got there, and we got started. I had an iPhone 12 Pro Max and was upgrading to the 17 Pro max...huge improvement! Mind you, my 12 was paid off. (I would hope so by now with how old it was.) I decided not to trade it in because it still works; it's just slow, and if ever I needed it, I'd have it. It was never mentioned that I had to trade it in. So, as the sales rep is transferring things over, he starts telling me that I'll have to keep my old phone activated on the account for 36 months until my new phone is paid off. It didn't sound right, but maybe because I was keeping the old phone, it made things harder, idk. He puts my old phone on a new line and gives me a new number for that device and gets my new phone set up. I then ask him directly, "So, because I'm not trading this phone in, I have to have service to it until my new phone is paid off?" "Yes, that is correct." I'm in no position to argue with someone "doing their job." I finish up at the store and go on about my day. I realized later on that he had added Verizon's device protection to both phones and the Netflix/HBO max perk even though I specifically said I don't need that and I already had a Netflix subscription. So with everything minus the taxes, I was looking at $157 a month for a brand-new phone and a burner phone I'd keep in a drawer. I vented to a few people about my experience and finally decided to call Verizon's customer support and figure out what the reason is for making me keep my old, paid-off phone activated on top of the $1600 phone I just bought. The customer service rep verbatim asked me if I was joking and said, "I'm pissed." "That's bullshit," so he knew that I got one pulled over on me and that the sales rep in the store was doing what he could to make a bonus/commission. He immediately deactivated my old phone from the account and explained everything that should have happened and what to expect with my phone bill from here on out. Just be mindful when you do go into the stores and listen to your gut because sometimes they're just as bad as car salesmen.

I had very high hopes when I started service with BendTel. They seemed to have solid customer…read moreservice and reasonable options for a local ISP. They even worked with me on price. Unfortunately that's before I was sold on one service, and then slipped a contract for a different service that operates at 1/10 the speed and locked into a 2 year contract. I'm a business owner, not a network engineer. A difference like that needs to be explained before just giving me a bait and switch inside of a contract. When I reached out to try and come to a resolution I was Chastised by my sales person Doug because I contacted the wrong account manager who coincidentally seemed to be the only person willing to help. After that I simply wanted to be let you of the contract I was tricked into agreeing to. Today I was informed that the cancellation cost would be over 4 thousand dollars. I'm absolutely sick to my stomach over the experience, and can't believe its happening from a local company inside of Bend.

Be absolutely certain to read the fine print on their "Service Agreement"…read more Be aware of high taxes and fees that are not disclosed upfront!! Also require they establish your password, they know it and you can not change. Seems strange to have to share password to my business email account with their staff. Started service on 9/25/18, cancelled on 10/29/18 and one and only bill was $662.58. That is $20.00 per day!! I had 3 phone lines and internet service for a one person office!!!! Would not recommend.