My dad is up there for going on 4 days seems to be a good place. The little tv wasn't working but…read morethey called a maintenance guy to fix it. The nutritionist was very helpful and let us k ow there was a paper explaining policies, etc I would give it higher rating if it was warmer in rooms and small bed tv wasn't working.

Becareful who you put in Charge of your care or your loved ones…read moreBelow level of Care, took over an hour for Pain meds 25 minute to be helped to restroom, Bed Food no change of bedding shower 2x week if they show I discharged myself no help packing My stuff, I was in for foot surgery no weight bearing meaning I couldn't walk This is an honest review

I just want to say thank you to Pineapple and all she does, also thank you to therapy and the…read moreNurses as well also the CNAs. I'm so happy to go home soon.once again thank you for everything.

I would leave zero Stars if possible, worst facility I have been in in a long time, overcrowded…read morewith very poor renovations. Extremely crowded and very unorganized while being the least secure facility. No security cameras nor a security guard anybody can walk in at any time and go anywhere. Not to mention they lost my mother-in-law's wheelchair and I had to search the entire facility for it then take a wild guess at which leg rests belong to her because they had the entire chair packed full of others belongings the only saving grace of this facility is the staff is nice. There's obvious evidence they just painted over black mold I scratched some of it with my thumbnail and yeah it's black mold. Do not take your family members here

Absolutely horrible and the people are very accusing and make false claims against you! The…read moremanagers will stand up for the wrong doing of their employees and are absolutely not there for the patient... they have their own agenda which will never align with the patients' needs!!!

I have been under the care of these men and women for over 3 years and I can say that they are the…read morebest Home health i have encountered in redding. Other companies would never be on time and these nurses call or text when they are even 15 minutes late. Recently had a problem with supplies being ordered and the office to care of it all. I have had amazing experiences with all of them and they are very kind considerate and extremely helpful.

Had elective surgery there. Their staff was super, super kind and helpful through the day-long…read moreprocess. Very professional and clean - yeah, I know that's to be expected at a hospital, but you know there's a big difference between levels of 'professional' and 'clean', and I'd say this hospital definitely ranks best out of the 6-10 I've been encountered in my life. My surgeon said he can't do as many surgeries in a day at this hospital compared to the other one in town. At the other one, patients are pushed through a lot faster -which he likes - but he understood that from the patient's perspective it's probably better not to be ran through as quickly. Personally, I LIKE to know I'm not on a conveyor belt for surgery, but being cared for in the best way. I'd choose them again. Kudos to everyone who is patient facing at Mercy Medical!

Quality of care!! My…read morehusband suffered a stroke in Dec. 2025 and was admitted to ICU. He remained in ICU for over a month, overly sedated & restrained for unreasonable purposes. Why would someone overly sedated with horse tranquilizers need restraints??!!! He did not receive proper hygiene, hydration or mouthcare which resulted in bed sores and severe dehydration!!! I also noticed bruising on arms and inner thighs which have been documented & photographed for legal purposes!! After enduring my husband's treatment or better words, lack of appropriate care, I demanded him be discharged and transferred to Accute Rehab-SAC immediately! There he received dignified care & treatment. His recovery much improved tremendously!! TO BE CONTINUED...

The quality of care given is very neglectful. The medical staff ignores patients needs and hygiene…read more I have seen patients fall out of bed and the staff didn't seem to care. When I asked for pain medication for my loved one, it took the staff almost an hour to get. So my loved one sat in pain. I don't recommend this place for anyone, but if you're having to go to a place I would recommend any where other than here.

If your love one is in the hospital and has a choice of where to be discharged do not go here. The…read morefirst reason is they are unstaffed with nurses, and aids. Most the ones they have are good and are nice, but management/owners load them down with to many patients, and they cannot be in two rooms at the same time. Mom had to continually hit here call button to try to get attention for someone to eventually come. The second reason is food. I would be there at some of moms meals, and she would taste and, start crying. I would say mom what is wrong? She said the food is horrible. Wanting to prove her wrong I said here, let me try it. I tried it and SHE WAS right, most the times just complete tasteless cheap slop. Mom continue to loose weigh here as she would taste a meal and then let it go back to the kitchen. We brought her some meals just so we would know she was eating, but were not able to be there for every meal. How are patients supposed to get strong and recover to go home when they do not eat healthy good TASTING food? The third thing is the rooms are small, and the place is in need of a remodel.

If your elderly family member still has cognitive awareness, don't walk, run away from this place!…read moreI wouldn't let my worst enemy live here. Staff treat people like things. They use agency personnel that are barely trained and very rude to the elderly residents. They are in cahoots with the ombudsman si no consequences ever happen when they treat people poorly. Move out of state if you want a care center that cares.

My mother was admitted to Marquis from Mercy Hospital after having a fall at her home and,…read moreapparently, suffering a mild stroke. At 97, mom was suffering from bouts of dementia, but with rotating caretakers, was still able to live at home. It was decided to move mom to Marquis for "comfort care" as she displayed all the signs of nearing the end and I just wanted to make sure she didn't suffer. (All the paperwork and details were sorted in an expedient and organized fashion, so I didn't have to worry about any of that and could focus on my mother). She wasn't happy being in the hospital and wasn't all that jazzed about being moved to Marquis for rehab... However, it didn't take long for the staff to earn her trust. Her primary nurse, Robin (I hope I got that spelling right), was outstanding. She knew I was in from out of town and that I needed all of the information I could get and she ALWAYS made herself available if I had any questions. When she wasn't there, the other nurses did a wonderful job with mom. My mother was an extremely independent and proud person and did not like to allow anyone to do anything FOR her - but she let down her guard with the staff at Marquis and trusted them enough that her last week was as peaceful as could be expected. I am sincerely grateful for the care provided to my mother by the staff at Marquis - especially the personal attention they paid to mom - rather than just treating her like another body. Mike Ray