David & Lee,
Stan's Food & Deli is truly in a category of…read moreits own. It goes far beyond simply accommodating customers and offers a genuine, unique experience that is difficult to find anywhere else. The atmosphere, service, and personal care you provide are remarkable, and I have always appreciated the effort you put into making customers feel welcome.
Over the years, I have made an effort to be respectful, kind, considerate, and supportive of your business. I also want to say that both of you have always been wonderful to me, and I value the relationship and friendship that has developed over the years. Anna has also consistently been kind, considerate, accommodating, and hardworking. In my experience, everyone at the store has been excellent, which is why what happened tonight was especially upsetting.
I am reaching out regarding my interaction with Brenna. I was treated in a way that I found completely unacceptable. I simply stated that I wished to speak with another employee rather than her, and she lashed out at me. She began screaming and cursing at me, personally attacking me, and confronting me in a way that felt completely out of nowhere, without merit or justification. What should have been a simple request escalated into an unnecessary and deeply upsetting confrontation.
What concerns me even more is that I was subsequently accused of things I did not do. I strongly dispute these allegations, and I do not believe it is appropriate for accusations to be made against me without evidence. If there is a question about something that supposedly occurred inside the store, you have cameras throughout the business. I respectfully ask that the footage be reviewed rather than relying solely on one employee's account. If the allegations are accurate, the video should establish that; if they are not, the footage should help clarify what actually happened.
I also want to address the issue of my scratching my own lottery tickets. I have occasionally used my own knife to scratch my tickets, and I do not understand how that, by itself, constitutes inappropriate behavior or warrants a personal confrontation. I have never intended to cause a problem for your business or make anyone uncomfortable.
I am not asking for special treatment. I am asking for fairness and for the situation to be evaluated based on what actually happened rather than on accusations or assumptions. After being a customer for years, I was extremely disappointed and emotionally affected by how I was treated tonight.
I respect your business and would appreciate it if you would review the situation, including the available camera footage, and determine what actually occurred. I believe disagreements should be handled professionally and respectfully, regardless of the circumstances, and I do not believe anyone should be screamed at, cursed at, or personally attacked for requesting to speak with another employee.
Thank you for taking the time to hear my side and review the situation.
