We stayed for a group birthday trip (4 couples) for 5 days/4 nights in early January 2026. I was armed and ready with my "No thank you" phrase after reading so much about Timeshare purchase pressure on both Yelp and Trip Advisor. I am pleased to report that we were not pressured into hearing a sales pitch. This set our trip off on the right foot! Check-in took about an hour, which wasn't ideal. The welcome cocktail is virgin but the bartenders will add a shot of Grey Goose for you. Lots of top shelf alcohol available at every bar/restaurant. Our group was assigned a Host (Zulema) and she was available from start to finish. The rooms are very well appointed. We booked an oceanfront room and requested Prosecco and other libations for the room. Everything was delivered ahead of our arrival. Each unit has a Jacuzzi tub on the balcony. The tub fills quickly (10-15 minutes). The bathroom is an open concept, which I don't love. Each restaurant we visited was better than the next!The waitstaff at Unico was amazing! Extremely friendly and always accommodating. We registered for a wine tasting, and this was exceptionally fun and educational (additional cost of $145 per couple). There was a fee mix-up at checkout so review your bill carefully if you participate in any extras. I especially appreciated housekeeping twice per day. Turndown service is a lost art, and I absolutely love it! You will pay a bit more to stay here than at other resorts in Riviera Maya, but you get what you pay for. My husband and I booked two nights at Hard Rock directly afterwards and the difference in quality was apparent. Unico was head and shoulders above. Each vacation experience is unique and personal. Our experience with Unico was very enjoyable! read more

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Overall, we had a good stay and enjoyed our honeymoon here. The property is beautiful, the pools are great, and the staff was consistently friendly throughout our trip. The bars were excellent, and compared to many other all inclusive resorts in the area, the pricing felt very reasonable. The restaurants were also a highlight. There was a good variety of options, and we generally enjoyed the food across the property. My biggest complaint was the constant push to sell the membership program. We received calls to our room at 8 a.m. three mornings in a row asking if we could schedule a meeting to discuss membership options. It became frustrating pretty quickly. What really surprised me was that when I mentioned this issue during checkout, the staff member still tried to pitch the membership while I was actively complaining about how pushy the sales tactics had been. It was honestly a little wild. The only other downside was the main pool seating situation. If you're hoping to grab two chairs together, especially later in the morning, it can be surprisingly difficult. That said, the friendly staff, great pools, solid dining options, and reasonable pricing made for an enjoyable stay overall. Just be prepared for some very persistent membership sales pitches. read more

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Overall, nice place. Most of the staff were friendly and kind. However, a couple of staff members said some rude and hurtful things in Spanish assuming we didn't understand it. The beach area was a seaweed sanctuary and basically not appropriate for swimming. The wildlife are bold when it comes to approaching guests and trying to steal food. Honestly, would never return. I can't see paying a lot of money for a resort that staffs such rude and distasteful staff members. You would be better off going to another nearby resort. read more

The resort is beautiful. Between the multiple pools, beautiful beach, and well kept amenities, it is a wonderful place to relax and have a good time. There are multiple restaurants around the resort with cuisine ranging from Mexican, Italian, Asian, French, and a steakhouse. The resort is all inclusive, so we also took advantage of the poolside bars and grills that served appetizers, pizza, and small plates. Overall it's a wonderful experience, although the non-Mexican food wasn't as good as the Mexican food and I do think the resort is quite expensive even though it is all inclusive. read more

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Unico has a very elegant modern Boho vibe. It is a midsize resort, but gives you a boutique feel. Some of the restaurants had some of the best food I've had at a resort, including sushi and some of the steak options that we had we got home and gained 10 pounds from our trip, that's our fault because they also offered many activities that would've helped with our fitness. The staff was really warm and welcoming and always asking if there's anything else that they could do for us. read more

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Our stay at Unico Hotel Riviera Maya was wonderful from start to finish. The staff really make the experience, everyone is so attentive and welcoming. From check-in to checkout, we felt well taken care of. The bartenders by the pool were some of our favorites, always smiling, quick to make a drink, and fun to chat with. The activities team also deserves credit, they kept things entertaining with games and music but never made it feel overwhelming. The food was good throughout the restaurants, with a nice variety of options, and the service during meals was excellent. Everything felt fresh. We especially appreciated how the staff went out of their way to remember little details and check in to see if we needed anything. The beach was honestly our favorite part. It's beautiful, clean, and perfect for relaxing. Walking along the shore in the morning was such a peaceful way to start the day. The pools were also great, clean, well-maintained, and we never had an issue finding chairs or a good spot to relax. The rooms are comfortable and spacious, with thoughtful touches that make you feel at home. Everything was kept very clean, and housekeeping did a great job. The overall atmosphere of the hotel is stylish but still very warm. We'll definitely come back! read more

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Flew the husband to Mexico for his 40th birthday! Airport transfer was a little sketch when our driver asked to pull off to grab drink BUT it was fine . From the moment we arrived at the hotel the service was 100% focused on us. Our personal assistant was able to book our dinners and events. He even helped me decorate the room to surprise by husband on his actual birthday. Beautiful resort. read more

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This was one of my favorite vacations. I went on a ladies trip with friends in June 2025. It wss an adults only resort and all-inclusive. The service was impeccable. Our room wss beautiful and very clean. Our swim up pool room was great. The food was outstanding. Even room service wss delicious. We experienced wonderful hospitality at the resort. read more

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The ambience is amazing, decor on point it's a beautiful place to vacation. Other writers are correct you will see the Coati ( raccoon family type animal) everywhere ... they come into the property scouring for food ( including outside your door) but even THAT wasn't the bad part. We booked this place as a promotion at the end of a Puerto Vallarta Hard Rock stay. We were offered a four days three nights package at a sister location for a total of $1800. They have you put $400 upfront and another hundred within 30 days, if you pay it off in six months, you'll get "1000 resort credits to be used for the spa or excursions." If you don't pay it off in the 6 months, you only get a $500 resort credit. The deal: it's a lie first and foremost. They try to do a hotel switcheroo, and we had to tell them we were not rebooking the Hard Rock ( the images they sold us on was of their Newer facility in Maya Riviera.) * please note the person who offers the deal is but who you contact to pay and book ( the other person acts shocked and confused) We wound up paying a few hundred dollars to get the upgrade to Unico The Credirs: a total joke. All of the spa experience prices have been boosted up by several hundred dollars. So an individual massage is nearly $400 for 50 minutes and then a couples massage is almost $700. As it relates to the spa credit, you can use it but you're gonna pay 25% cash or have it charged to your room if you get a spa service. Which actually means you're paying regular US prices for the service those credits mean nothing They send you a brochure full of excursions that are available to you, however, only five of them are really available as far as using Credit from the hotel. As if that isn't enough, they have fees associated with booking, each excursion comes with an out of pocket cost despite having credits. Example. Snorkel excursion $59 has a $40 per person transportation charge and there is a 10% tax and then there is a fee. So you wind up paying the same amount in cash as the cost of the excursion. $44 per person cost on a $59 per person excursion that you set using credits for. Points are useless. It is all lie smoke and mirrors. I've never been in it all inclusive where you don't have access to alcohol directly in your room without having to call anyone. They leave Gatorade, beer and water all over the place.. as another writer shared via- they hide the high-end alcohol like Hennessy, Don Julio, brand name, whiskey, and rum. They tell you they don't understand or you ask for my name Only at specific bars. But they do not make it accessible to you.. ( I saw Hennessy and Don Julio hidden in a cabinet at one bar) EVERYTHING IS A GET OVER!!! But they charge top dollar for your stay Muy Mal!!!! No Bueno!!! RCD as a company are swindlers!!! The staff as Unco are phenomenal hence the 2 stars!!!! The ambiance is beautiful minus the scary Coati that come around in large numbers running halls searching for food... even at the pool Just go to El Dorado in Tulum you'll love it!!! I had a ball and everything was priced correctly!!!! read more

Who doesn't want to feel like royalty? We had a fabulous 6 night stay in at Unico. The staff is extremely friendly. They all speak amazing English, communicating is never a problem. Poolside drinks go swimmingly. The resort has several pools: a "quiet" pool, the louder central pool where they host games and exercise classes, and a couple others sprinkled around. The property has five or six restaurants on site that are included. My favorite was the Italian one, the breakfast buffet hits the spot, but the sushi place is a skip for me. The ANIMALS! There's lots of iguanas hanging around, and these little lemur-like monkey guys that WILL try to steal some french fries. The beach was kinda rough and had lots of seaweed when we were there in June, the staff told us that the beach is prettiest in winter, around February. I didn't spend much time on the beach, as it was simply too hot and too far from the bar. There are some characters that hang out around the entrance to the beach. Some guys selling weed and maybe some other stuff (I don't know?) and a couple people offer massages on the beach who are not part of the resort. I heard the beach massages are better than the Unico Spa ones! Although I don't have much other resort experience to compare this to, I think Unico is a great option. It is quite a far drive from the Cancún airport. Keep that in mind when making travel arrangements. read more

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A great place for a family trip, essentially a land cruise. The customer service is incredible though at times a little aggressive, obviously incentivized to sell up. Beautifully manicured and comfortable to plush accommodations. Three or four days here is optimal, while it offers a variety of restaurants options, despite differing cuisines, starts to all taste the same by day three. read more

Único Hotel - Hotels Near Me - Solidaridad, ROO

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I meannnnnn it looks great on the surface level. The staff are nice, the backdrop is beautiful, it's right on the beach, the rooms are esthetically beautiful in a warm brutalist style, the bed is very comfortable and drinks are flowing. My issues are really starting after this with quality, value, accessibility and the food. I'll preface this by saying the rooms aren't cheap. It's $800 a night for the standard swim up room we were in and it was a three day minimum through a travel agency. Quality: you are supposed to have a concierge dedicated to your room and stay. I never heard from anybody and didn't get a single check in like my neighbors did. They ask as part of the pre screening what type of pillows do you want, the signature mixed drink in your room, the scent you want and so on. We didn't get the pillows until ordering them again, we didn't get the liquor for the mixed drink even after following up, the in room scent lasted for all of 15 mins, the turndown service didn't come until the 3rd day and we were leaving the next day. If you are sitting too close to the swim up bar (30ft away) you don't get service. We moved the next day and Euginio took care of us, which one of the two stars this review is getting for him being the only attentive one Rooms falling apart around with rotting some of the doors, tiles coming off the walls in the pool, resurfacing of all the public pools is needed with noticeable wear from foot traffic. Hot water in the room and across the resort was basically nonexistent which after a day of traveling or being in the pool you feel like you can't get clean Value: The drinks are a bait and switch in large part. All the bottles on the walls aren't used unless you specifically call for a liquor. If you don't say tanqueri, you are getting a bargain bin gin and so on. The frozen drink also didn't have really any alcohol in them and we watched them separate to see if there was liquor that would float to the top. A good portion of the swim up rooms face the lawn and main pool so you have virtually no privacy in it and you may have a room that doesn't get any afternoon sun from the building shadow. God forbid you got one of the rooms with the private bathtub. Those are virtually unusable as all of the balcony's are glass so everyone can see you. A Massage is $600 for a couple at the resort which is nuts. Noise from hallways and other people at all hours even on the edge of the resort. Accessibility: Who puts a Members only pools when you are already dropping $3k for a 3 night stay? There are reserved Lounges that no one tells you how to book by the pool. Lack of open restaurants at certain periods during the day and can't even supplement it as there is an Extremely limited room service menu. The entire beach unusable so mark that off your list Food: Food is my favorite part of any vacation but at this point there's not much more to say. Everything was just off slightly with variations. Cinnamon in sushi, donuts that weren't sweet, hard pancakes, menus only with qr codes. The heat lamps didn't work at the buffet, every sit down meal was 2 hours minimum but when they wanted you to leave they would come over with an iPad and ask you for a survey. Overall a 2/5 would not recommend to a friend for a vacation. read more

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Three couples went to this hotel for 4 nights, and had two different experiences. I can only speak from my experience and overall it definitely met our expectations. I did keep a running total and saw 81 iguanas, 6 coati's, 5 agouti's and lots of beautiful king yellow birds over the four days. Eddie at the pool bar was everyone's favorite, Astrid in the Unico 2087 grill was perfection, and our "host" janet was MIA never saw her only got a text 1x but never again. The food at the 3 restaurants definitely had incredible flavors. (Pro tip: we would order every appetizer, multiple mains and multiple desserts all to share and the staff didnt bat an eye) I wish there was some kind of snack spot where you could get crackers or bars, but the only option is meals or breakfast pastries/smoothies (inez cafe). Room service is not a good idea- at least for breakfast, took 1.5 hours, we eventually left the room to get breakfast. Mexico is having a major seaweed problem, but UNICO had a tractor out there every day cleaning up the beach. The white sand is velvety. The turquoise waters were incredible, perfect temperature & sea-thru! We went kayaking twice right off the beach, unfortunately, the snorkeling was canceled due to bad visibility. We did the shared (included) Transportation to and from airport, no problems just another 1-1.5 hours before your long flight home. But was AC and kind driver Would we go again, Probably not but did we have a great experience, yes. read more

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We love this place. Great, consistent service (we've been here 3 times now), and perfect vibes. It's smaller, so it doesn't feel like you have to traverse a small country when walking to dinner, but still large enough to have great energy. Their hotel smell is perfection and I buy multiple home sprays to bring home and remind me of the fantastic times we've had there. We love seeing the art and the design style in general. It feels warm and curated, not sterile like some of the other resorts we've visited. And their people, like Brian (pool concierge) and Ezekiel (pool bartender) make the experience so fun, seamless, and relaxing! read more

Came here to stay for a day at Unico. Although not there for long, we enjoyed every second of our trip here! The food here is fantastic! The drinks are wonderfully made, and the staff here is seriously some of the best in Mexico! Everyone who stays at Unico is extremely friendly and I can see why, when you take care of the guests, they will be in the best mood. This magical place in Riviera Maya brings the best out of people! A few people I want to mention that made our day trip here memorable: Coni, HOF pool server Marco, pool bartender Alejandro, butler at Unico read more

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No running water for at least 8 hours. No showers or functional toilets in the rooms.

A bullet review: Expect 30 minutes getting thru customs Expect 30 minutes picking up checked luggage Expect 30 minutes waiting for van ($175 round trip) no water or beverage offered-buy a bottled water for the one hour+van ride to Unico Bring $1 bills to tip great service Bring bug spray Staff incredibly gracious and helpful Check in was crowded and slow Room was immaculate and hotel was the same Swim up pool king room was awesome and would reserve the same style again If you like quiet ask for your room to be located away from pool with music There is a quiet pool available with bar and food! Loved it! There's not a beverage the bar can't prepare Expect room service to take 30-45 minutes Concierge was a joke, didn't get any call until day two-I learned all of the processes from friends and other staff. Not a 5 star hotel. Blackout curtains are awesome if you need a nap No microwave Pepsi only products Bring sunscreen it's pricey at the resort Bring a floaty if you don't want to purchase An insulated mug is a great benefit to keep your beverages cold-the bar will fill Wicker hats are in your room and can be painted Limited snack basket-if you enjoy sugary teats (licorice, M&M, sweet tarts...) bring a couple Beach towels are available The power went out several times for short periods of time. Don't forget to bring your phone charger. QR codes are popular-the WiFi is poor don't hesitate to ask for a menu Last comment: concierge put an incredible negative aspect on our stay. Learning the ropes on your own when paying $500+ a night, after two talks with management, hearing "we're busy with a lot of customers ", was unprofessional, and caused stress on vacation. Tip the staff that do their jobs happily. Put a tip under the pillow for housekeeping (they are amazing), tip at each meal and don't forget the bar staff. read more

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Absolutely incredible resort! My wife and I stayed 6 amazing nights at this place, for our honeymoon and it won't be our last visit. Room: absolutely incredible. You really feel like you're staying at a 5 star hotel (and I've stayed at a few Four Season Hotels and this is right up there). The bed was also super comfy and the AC always kept the room ice cold. Our room also had a swim up pool which was awesome and super relaxing. Food and Beverages: food wise, this place is incredible. I honestly had so of the best things I've ever had at Unico. By far the best part of Unico! That said.. the alcohol is watered down which isn't too bad since it's free and super hot outside (alcohol and heat aren't the best combos). For stronger drinks, go to the bar adjacent to the main lobby - really cool place to hang out, as well. The rest of the resort: the architecture, styling and atmosphere are also ace - and the resort also smells incredible, from this amazing and peaceful scent in the main lobby to the toilet paper (yes, the toilet paper is also scented). It's the little details that makes this place a true 5 star hotel. Staff and local host: incredible. Everyone acts with kindness at urgency. They're always smiling and greeting you, even when walking by. Our local host, Alberto was also incredible - highly recommend his services. Overall, this place is so much bang for the buck - highly highly recommend it! read more

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My wife and I just stayed at UNICO over NYE. It was great experience overall. Pros: The quiet pool is a great option if you are wanting a more relaxed setting. The entire staff are very helpful and were prompt with requests. The room exceeded our expectation. Although the food was subpar in my opinion, they really catered to a wide variety of tastes. I think they asked us if we had any food allergies every time we went to one of their restaurants. I really appreciated this. Laura was our "go-to" person for questions during our stay. She was incredibly prompt and professional. She meets with you once you check-in. Cons: Be mindful of a "sales pitch" you will be presented with when you arrive. They try to sell you their vacation club package. It draws out the check-in process. They also try to hit you up when you depart as well. If you aren't interested, please be assertive about it because they will continue to press. Because we were there during a busy season, you can expect quite the crowds around the property. If you plan to go to one of the pools, go EARLY. The beach chairs do fill up. I wish we would have read about that beforehand. Comments: The ride from the Cancun Airport is about 1.5-2 hours, however, our driver made it in just over an hour. Thankfully, we avoided traffic. Make sure to arrange your transportation before your stay. I would definitely recommend this property to anyone who might be interested in visiting the area. read more

Christmas in Mexico! So far it's a great experience. Not sure the low reviews. I think I little bit more research goes a long way. Personally we enjoy the place. Thank you for all staff who worked during the Holiday! read more

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Wow! What a resort! This place was tons of fun and had me wanting to stay even longer. It is an all inclusive resort adults only. My wife and I stayed for 3 nights and had the chance to try all the restaurants and most amenities. We had a breeze checking in. The entrance is grand and comfortable after a long flight down to cancun. The staff brought over cucumber waters, and even offered us some adult drinks. We were taken to our rooms and shown the resort and where most of our time would be spent. I believe every guest comes with a personal concierge for questions about bookings and events. The rooms were peak luxury, a getaway within a getaway. They even have a huttub on the balcony. The pool side had plenty of events, live music, popsicle stands, and even water games. It was my first time playing water volleyball and I had a blast. The food was also very delicious and fresh. The cooks were helpful with accommodating food allergies. The food was unique and had a wide variety. I would highly recommend this resort if you are looking in the area! read more

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Overall closer to 3.5 stars than 5. During the check-in process we were not informed of any services or "points program". Learned it later from our friends. Hotel asks as part of the pre screening what type of pillows do you want, the welcoming signature mixed drink and soft drinks in your room. Everything that was offered and confirmed through email and multiple communications was never delivered. The rooms are nice (closer to 4, not 5 stars), but there was no hot water in the shower. The hot tub on the balcony initially seemed like a great feature, but after filling it, the water was only lukewarm. Seeing black mold coming from the nozzles completely killed any interest in using it. Water bottles were restocked in the room, but soft drinks in the minibar were not. We booked an oceanfront room, which cost significantly more than a garden-view room, yet the view was of the pool area and not the ocean. read more

This was our 1st ever adult only inclusive accommodation that we stayed at. We were here for a co-ed bachelor and bachelorette celebration, July 4th weekend. Prior to our arrival, we had filled out a section about mixology and pillows, and we were welcomed with it on our arrival. We were on the 4th or 5th floor and had a balcony view with a tub. If you had a stay on the 1st floor, you would have a little pool section to yourself outside of your room. Staff was friendly anytime we encounted them.The rooms had a stocked mini-bar (drinks - soda and beer along with snacks). They have an app which you can make reservations through and also see what hotel activities were going on for the week. The food places were nice, some requiring reservation prior. All locations have QR codes, one for drinks and one for food. As it is a all-inclusive, you don't need to pay anything or charge anything to the room, unless you chose one of the food choices that have a $ sign next to it on the menu. The restaurant workers' do very much appreciate tips in either pesos or USD. Food presentations were nicely done when delivered to the tables. Restaurant and poolside alcoholic drinks were watered down, unless you ordered a solid shot of hard liquor. Room service was definitely a high point from our group who also stayed here. We had only taken advantage of ordering breakfast early by leaving the selected menu choices outside prior to 2am, after a night of drinking. At the pool. ORDER THE OCTOPUS CEVICHE. It definitely has a kick, but it is SO GOOD! We placed an order for this several times whenever we were at the pool. Members of our group were also a fan of the wings. If you go to the quiet pool, that's right where they cook the food so you'll get your food faster there. Mura House | DINNER | We had a show of the teppanyaki, yakitori, and sushi. This required reservation for us as our group was huge. We ended up having to divide our group as we had 20+ people and had different times. The meat was super tender and the drinks were tasty. We had a set menu and had the choices of ordering drinks and desert. Everything was tasty. 20.87 | BREAKFAST | This was the place to go for AYCE Breakfast/Brunch Buffet. There was always a line. The options were decent with breakfast options all around; pick your toppings for your omelette, fruit area, yogurt area, pastries/bagels/bread area, bacon/scrambled eggs/potatoes, and agua frescas. After a night of drinking, you would want to go here. After a regular night, it's also enjoyable to go here. Due to it being busy, sometimes it might also be good to sit outside to eat so you don't need to fight for tables. Just make sure to get a table in the shade. 20.87 | LUNCH| They serve a bread basket, different breads to try. Because we liked the octopus ceviche, we decided to try their version here. I prefer the pool one as it was much tastier. The sashimi is quite fresh, but comes in quite miniscule pieces. Make sure to order due to sizing. I thought the food selections we chose were okay. We ate here after finding out that the breakfast we had at Mi Carisa wasn't enough, and we were still hungry. 20.87 | DINNER | The team there sat us down due to whomever arrived (in 3s, 4s, 5s) as we had reservations. They served bread in the beginning and took our drink orders. We ordered crabcakes, argentian empanadas, beef filet, rib eye, fish of the day, grilled octopus, and the creme brulee. I enjoyed the crabcakes and the empanadas. A table next to us ordered the Grill 20°87° Style * $62.00 USD | Cowboy, shrimp and caribbean lobster accompanied with a selection of roasted vegetables marinated with our chimichurri sauce, which looked like a big ass order. It looked pretty good, as it definitely smelled amazing. Mi Carisa (Italian) | BREAKFAST |They do serve mimosas besides their fresh juices, smoothies, and coffee.We ordered the chilaquiles, rancheros eggs, and something else, along with a side of bacon. Make sure to order more if you are sharing family style. Mi Carisa (Italian) | DINNER | Bread that they serve in the beginning is dangerously good with the balsamic. They have one that looks similar to pita bread cut into fours. I ordered the mushroom risotto and really enjoyed it. It was creamy and flavorful. A lot of members in my group enjoyed the Truffle Tagliolini. Cueva Siete (Mexican)| DINNER| The High Tide Tuna Tostada and Rib Eye tacos were hits in my table. We ended up ordering too much appetizers/tacos so didn't have space to jump into main entrees. Cafe Inez | Open until 12am that served pastries, paninis, and coffee. They also made smoothies and had pudding choices available. This was so great! You can take a things to go when leaving the hotel. Overall, we enjoyed our stay here and would want to return, but we have other incoming life events that will prevent us from doing so. read more

Beautiful Resort, Food Positioning and No Accountability As someone with over 20 years in hospitality, I rarely write reviews like this. But our experience at UNICO 20°87° warrants it. We attended a friend's wedding at the resort. Initially, everything seemed perfect. However, after dining at Mura House, I became violently ill--fever, chills, dehydration. A resort doctor treated me in-room, and I incurred $326 in medical expenses. I missed the wedding. Another guest who ate the same lobster dish had identical symptoms; our partners, who ate differently, were unaffected. When we reported this, staff dismissed it, suggesting alcohol was the cause and stating food poisoning "doesn't happen at UNICO." I wasn't intoxicated; I was sick. Other issues included a broken in-room coffee maker that was never fixed, turndown service only on the final night, and a "Local Host" who never introduced herself. I filed a formal complaint and requested to speak with a manager--no response. Hotel staff were defensive and never took accountability. They blamed us for getting sick and never addressed our other issues with the service. UNICO refunded the doctor's visit but not the expensive medications prescribed by the physician or anything to make up for lost vacation days and the irreplaceable experience of attending our friend's wedding. While the resort's aesthetics are impressive, true luxury is reflected in how issues are addressed. If you're considering UNICO for a special occasion, be prepared for potential shortcomings in accountability. Still hopeful UNICO will make this right. read more

Waste of money. Other inclusive were less expensive and nicer looking amenities. Lack luster events and activities. Wraps up early. Boring for us. Tried to hard sell us on vacation package services. Relentlessly follow up if you even show interest. Fumigated hotel during our stay, smelled awful. Everything feels rehearsed. Everyone expects gratuities. Bottle sunscreen costs $35. Sunglasses $80+... don't let them fool you about spa services and "75% off discount". We paid the same for that as we would have elsewhere AFTER the "discount". Paid $113 for transport because resort charges $165 for the same service if they book it for you. Tour companies about 25-30% cheaper if you book yourself. Would never stay again read more

Amazing resort. Went here on a work/leisure trip and it was an absolute blast. The resort has everything you need so there's no need to leave. There's a few clothing shops with the cutest resort attire at affordable prices. There's a chocolate shop, wine tasting, souvenir shops, convenience shop in case you forgot sunscreen, aspirin, etc. The list of shops goes on. They also have over 5 different restaurants to choose from. Mura House is a must try. The Asian cuisine there was delicious. We also ate at the restaurants by the pool a few times. One thing I didn't really care for was the lack of authentic meals. Most of the meals seemed more Americanized to fit the touristy vibe. 20.87, one of the pool restaurants offers a breakfast buffet which was so delicious, and there was also a mimosa bar. Each restaurant also has mock tails and vegan options to choose from. The staff were extremely friendly and attentive. I would recommend taking out cash at the airport to have USD for tips. The resort has an atm machine but it only shoots out pesos. You will get assigned a concierge that will let you know of the daily events happening each hour. There was always something fun going on like water aerobics, pool volleyball, silent disco party, bingo, etc. The spa is also a must try. That was probably the best hot stone massage I've had in my life. I would like to give the last honorary mention to the rooms and the beach access. The beach is right off the back of the resort with easy access and stunning views. There are cabana chairs out there and you get table side service of food and drinks. Each room that isn't on the bottom floor has a heated jet tub on the balcony! This experience was amazing and I will definitely be back with more people! read more

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I feel like this resort is an outstanding three or possibly four star resort, but classifying it as a five star property set our expectations pretty high and I wouldn't say our experience lived up to all their awesome social media content. The grounds are gorgeous, as were the suites and views, but the sales / timeshare pitching gave me more anxiety and agitation than I should have had to experience on vacation. We attempted securing dinner reservations both in advance and immediately upon checking in as well as throughout our stay with our butler which felt cumbersome and despite tipping generously, failed to accomplish us reservations at all the places we wanted to try. This would have been tremendously more disappointing, had the food been consistently good but sadly the being "a great place for foodies" hype was just that...hype. I don't care what you serve.... if it is supposed to be eaten hot and comes out tepid, there's no way it'll be rave worthy. Luke warm to cold temperature was how most of our meals were and that coupled with sparse premium spirits made this place feel much more suitable for a teenaged or "just turned 21" age range crowd that would be more easily pleased with insta-photo back drops. I, contrarily was pretty turned off by all the bottom shelf libations and mixed fruity cocktails being pushed my way when all I was looking for was something I could enjoy without fear of a headache or stomach ache the next day. While our experience was not horrible, I would not recommend this resort to anyone over the age of 25. read more

I have two food allergies: gluten and dairy. After reading reviews and looking at menus online, I was so excited to find a place that seemed to be able to accommodate my allergies. I rarely have issues traveling, and certainly not to a place listed as a "5-star" accommodation. However, my time at Unico was disappointing, especially given the price. The menus mark items that are gluten-free, vegan, and vegetarian. Unfortunately, that's where the allergen support ends. If a dish contained dairy, there was "no way" to make the dish without or remove it from the dish. The only exception was in-room dining, where I could order the gluten-free pasta without cheese. I've traveled to many places and have never had such difficulties eating. If you're someone with multiple food allergies, I would find another resort. A few reviews mentioned that staff was more engaged with people who sat through their 1-1.5 hour meeting for a time-share-like program, and I would agree. The last thing to mention is that none of the restaurants allowed outdoor seating (except for the pool dining area). The evenings were not incredibly hot, but they wouldn't allow us to sit outside. Personally, I don't want to travel for vacation to be cooped up inside eating dinner. We asked if we could sit outside at the Palmera Lounge, and the staff working seemed annoyed we even asked. Overall, the room was nice, and the drinks were good, but the food situation was beyond frustrating. I wouldn't return. read more

Pros - Housekeeping was amazing and clearly cleaning 1000%. Grounds keepers also constantly cleaning. Loved this. The grounds themselves are lovely and well maintained. The spa was phenomenal. I have been to many high-end spas with mixed results. My service technician was terrific for the 80min massage, and the water experience was also top level. The service in the spa was wonderful. I loved how they guided you through it all. The dancers in the club for the evening shows were fabulous!!! They were a definite highlight point in the experience. We also really enjoyed the Mayan coffee experience at Cueve Siete though the rest of the food there was some of the worst we had on property. The rooms were very lovely and certainly a pro. They were spacious, well maintained and felt luxurious. The towels, however all should be replaced with thicker ones. The service attendants around the pool were all great. Cons - 3/5 treadmills broken the entire length of my stay. Lack of variety of free weights. Gym felt constantly crowded without enough equipment. The food was so so. Some was good, some moderate, some not good at all. The drinks were all very very watered down. Some areas like the bottom of one of the pools need to be fixed. The loud club music at all hours on property is a def downer. Consider some spa type music for a more serene vibe. If u must have a club pool area keep the music to a moderate level so it doesn't annoy the entire resort. Would be nice to have sheet/towels covering the pool chairs that are changed btw guests and nicer towels here too rather than the ratty ones they provide. The resort is a bit far from Cancun airport. When I saw it was Riviera Maya I assumed it was near Mayakoba. Not so. It's another 45 min past that so almost an hour 30 to the airport. It felt like management could make some small changes to big result to elevate the experience. All in all, I'd say if you want a lower budget all inclusive that feels a little luxury this could be it if u don't mind a pretty long airport drive. read more

For once, I didn't feel like I was at an all-inclusive being treated like another tourist. The amount of time and effort that goes into the food and beverage program at Unico is reason enough to visit this spot. Mixologists and well known chefs have poured their time and passion into the fresh seafood dishes, the cocktails full of fresh seasonal ingredients and an attention to allergies like gluten and dairy were extremely important to all staff. Then, the pool area hosted fun activities and music throughout the day, setting you up for a relaxing day. 10/10 recommend the room with the swim up pool where we ate in room dining snacks and sipped on Paloma's. The beach was lovely as well! But yes, why not the 5 stars? Well, unfortunately there were some questionable moments of sales pitches that made it uncomfortable. Like many resorts, par for the course, but didn't expect it from Unico until we noticed it more and more as our trip was coming to an end. Lastly, and this is just a random item worth noting - if you're a wine drinker, this isn't the place for you. Otherwise, if you're in the mood for an all-inclusive, do Unico! read more

We stayed at this resort this summer and for the first time at an all inclusive, felt like we'd want to return to the same resort again in the future. Usually we like to try new destinations and a variety of resort experiences, but after a week here I felt a strange feeling..a reluctance to go home! It made them selling us a deposit on a future trip for a discount pretty easy. The highlights were- our room was perfect. Ocean front with gorgeous views, the most comfortable resort bed I've slept in, even a welcome bottle of tequila with mango juice to make some in room margaritas. The staff was incredible. From poolside to room service to restaurants to cleaning services.. They went above and beyond. I've never felt such a constant impulse to tip in a no tip expected resort than here. I wanted to show them how much I appreciated them making our trip so special. The food was outstanding. We are bit snobby when it comes to dining expectations and we did not have a bad meal. Gluten free was so easy here I never went without any thing. I used the gym daily which was great and while I usually don't indulge in the spa services, the massage I ended up getting was actually incredible and she did a better deep tissue than my medical masseuse I see back home for my chronic pain issues. Lastly there were only a couple shows to see while we were there but the dance routines and cabaret were really in a class all their own. I'm hard pressed to find any negatives but there are only a couple things worth mentioning that were maybe less than ideal- The beach is not great, but not much the resort can do about that, it's just what it is. The main pool gets really crowded and loud, luckily there are two other pools to choose from that are quieter. The drinks were not great. I had trouble finding even one day cocktail that was mixed well that I enjoyed drinking, but the wine at dinner was all really good. In summary I'm already dreaming of my return vacation and what restaurant I'll eat in first! read more

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Let me start by saying the power at the resort was out for TWO DAYS. My in laws got stuck in the elevator. The staff had nothing to say, but "it happens". We visited Unico for our wedding. It was the most unnecessarily stressful experience. Carolina Gonzalez should FIND ANOUTHER DAY JOB. She is the most unprofessional person I've ever come in contact with. She PURPOSELY RUINED OUR EXPERIENCE. She intentionally booked the wrong services for us at the JOKE of a spa which resulted us in losing the money we spent on the services and we never got the service we initially paid for. To say her communication skills are less than adequate is a major understatement. Maria, our personal host was sweet but extremely negligent and careless. My husband was in tears due to her inability to do her job. Specifically she not only failed to book the dinner for our wedding night, but also failed to book the dinner for when our family arrived at the resort. I also asked for my mother to walk me down the aisle at our wedding and they would not allow it. I was beyond upset. As for the hotel, I heard it best from another guest, "it's nothing to write home about, but at least it doesn't make you sick." You can't get the same drink at every bar. Not one bar knows how to make the welcome drink which is so confusing. This place is always looking for someone else to blame, but can not find a solution if it's in front of their face. AIC STAFF work to do the bare minimum. The restaurants are always completely booked and your reservation will never be valid unless you go to the 20 87 restaurant. The pool bar food is the worst on the property. Room service will always be a bad. Things that are meant to be hot were always cold and things meant to be cold were always warm/hot. We even tried to order a bunch of stuff hoping that something would end up being decent..... I've never wasted so much food in my life. I didn't have one smoothie that wasn't completely separated. This hotel is not solution minded they look to give excuses and provide the bare minimum. If you don't do their "welcome"/sales pitch they'll call/ring you in your room early every morning until you do. Unico is not for you. It's for the staff. read more

Good food, nice room-although we had several issues with the TV and phone in our room. Overall, the grounds are nice and well kept. The lobby was clean and the staff is helpful. Several of the restaurants required reservations, but we weren't aware until we arrived. At least 2 of the restaurants were already fully booked when we arrived. read more

This is a solid all inclusive resort. The service here is top notch. You just need to create your own experience if you do come here. The entertainment is none existent, this is not a party resort by any means. You'll be sure to enjoy your stay as long as you have a game plan. Here are a few highlights: Oceanfront rooms are fantastic, great showers, balcony with a hot tub. Maids come clean your room twice a day, please leave a tip, they do a truly awesome job. The Spa is a must during your stay. Gym is right next door. Thoroughly enjoyed them both. Get the body scrub, you wont be disappointed. The food though not great across the board but there were still good options. The Mura House and the lunch at 20 87 were my two favorites. Would've been nice if they had more Mexican options. Common dishes like Tamales, burritos or frijoles were on existent. Theres a quiet pool and an activity pool, both were nice though I spent most of my the quiet side. The beach was beach was nice, this is where I spent most of my time. Just watch out for the rocks when you gett in the water. The Hotel offers an app to enhance the experience. You can order room service, make reservations among other things. Its a good looking app but theres much room for improvement. Great resort overall. Again, I wish it had mote of an authentic Mexican feel, whats the use flying to mexico and feel like Im still in the U.S. then again, most resorts are this way. Perhaps Im in the minority, but thats my take. The Hotel layout was nice, very easy to get around. Ideal for those looking to unplug from the everyday world. read more

Único Hotel - Hotels Near Me - Solidaridad, ROO

Very nice and quaint for a romantic getaway! This hotel is perfect for any adults trying to get away from reality. Although I will say, the AC in the bed rooms were the greasiest. read more

Wow wow wow, where do I start? How about the arrival. Wet towels to freshen us up as we walk in, and we are greeted by our last names (probably obtained from the entry guard house). This property is owned by the HARD ROCK brand, but with less noise! And, the alcohol wasn't watered down! Most noteworthy: the food: DELICIOUS. - unlike most all-inclusives, the evening meals are ALL nice restaurants with table cloths. NO buffet whatsoever. But that's ok, casual dress is acceptable, as is dressed to the nines! - the breakfast & lunch buffet restaurant, "20-87" turned into a steakhouse when we visited in the evening, no reservations necessary. - the MURA HOUSE Asian features three concepts, 1. sushi bar with no reservations necessary, 2. hibachi grill, or 3. Japanese menu. - CUEVA SIETE is Mexican theme, but includes steak and seafood. MI CARISA has an Italian flair, intimate and personal, get there early and enjoy a drink in its personal lounge. But, no bar service for drinkers who don't have food reservations. This is a popular place to eat, so do make reservations, unless you want to eat outside. Outside is walk-in. We thoroughly enjoyed INEZ. This is a coffee, pastry, and light food hangout. Like a Starbucks with better food. There were probably 20 pastry choices, each great. This place is FAR from Cancun, but it's not remote. There are other adjoining resorts, and the beaches are fantastic. Evenly sloped and easy to walk, unlike Los Cabos. read more

Único Hotel - Pool menu - Hotels Near Me - Solidaridad, ROO

Amazing food, cocktails, and resort! Only negative would be the long check in process but overall it was an amazing all inclusive resort read more

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fantastic hotel in both of our visits, 2018 and 2022. Around the pool, our favorite attendent was DannyBoy who took care of us for several days. in the evening activities, Angie made things really fun. read more

Único Hotel - Authentic Mexican - Hotels Near Me - Solidaridad, ROO

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My husband and I just spent 5 nights at Unico and enjoyed it. This is our second time at Unico as we really loved the resort last year. We have been to several all inclusives in the Cancun hotel zone and also a couple in Maya Riviera, this was our favorite so far even though it is further to get to. I love the decorations at this resort, so many nice spaces to spend time in. Good - friendly staff, great restaurants for all-inclusive, ability to find open chairs at the pool, was able to avoid the timeshare people, specialty drinks were delicious and not watered down, loved our room with swim-up pool and outdoor swings, spa treatments were so relaxing, good gym, love Bar Balem, great coffee at the cafe, fresh fruit for breakfast Bad - pool service can be bad depending on where you choose to sit, local host didn't really talk to us the whole time, some loud guests late at night Overall, we had a really nice and relaxing time at Unico. We spent most days between the beach and poolside. One day doing a tour off campus- Emotions Native Tour is highly recommended for ATV riding, zip lines and swimming in a cenote. A few tips- 1) book everything (restaurants on OpenTable, spa, activities) before you arrive so you can just relax. 2) avoid the timeshare pitch 3) bring dollar bills to tip the staff, they really appreciate it and you will get better service 4) find a poolside chair near the main pool, you will get better service 5) read reviews for the restaurants to figure out what to order 6) avoid paying an ocean view or front room unless you are on the 5th floor, you might be able to see the ocean through the palm trees if you are on the lower floors read more

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I recently stayed at UNICO 20°87° Riviera Maya Resort and, unfortunately, my experience was marred by a bout of gastroenteritis on my last day. After four days at the resort without any other exposure, it was clear the illness was contracted there. Despite the resort's assurances of high hygiene standards, my symptoms and the timing strongly suggest otherwise. I believe the illness stemmed from a drink in what appeared to be a poorly washed cup. Despite only having a few sips before returning it, I fell severely ill a day later. The resort's doctor diagnosed gastroenteritis, but the management disassociated from this diagnosis and the doctor himself when it implicated their facilities. Their response was dismissive, focusing on general hygiene protocols and suggesting other factors like dehydration or changing diet (only diet change was eating and drinking there for 4 days prior). They refused to provide any remedy for my medical expenses or any other option to remedy the situation. They kept citing that the doctor is an external service, not part of their resort, despite being integral to their guest care. I'm disappointed with how my concern was handled and their refusal to acknowledge or remedy the situation. This experience has left a negative impression, and I hope future guests do not face similar issues. Service- 2/5 - staff was good, the concierge you get assigned is nothing but someone texting you the days events. Which can basically be something posted on the hotel site. Location 1/5- be prepared to pay if you come from CUN airport. The beach isn't picked up and the sea weed isn't raked like they claim. Rooms 2/5 - typical of a resort. But ours smelled of mildew at times. The cleaners skipped our room at times and we had to request service. Ours also had key issues and it took about a hour after check in to be able to leave our room bc we didn't have a working lock. read more