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    Queen Bee Confections

    5.0 (1 review)
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    2 months ago

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    Cartridge Brewing

    Cartridge Brewing

    3.7(258 reviews)
    3.4 km
    $$

    This place is great. I am a local and have watched it grow. They have gone out of their way to…read moremake everyone feel welcome. Brady is a riot and keeps this whole place on their toes. Very professional but has a blast. His drinks are top notch. Kaylee is also amazing. Very attentive to all the customers and makes sure everybody has a drink. Was also just informed that some of the staples will be back on tap. Looking forward to a couple summer days here.

    We had a pretty strange experience overall at Cartridge tonight, and I truly hate leaving low-star…read morereviews so I was looking for things to redeem the weirdness. Unfortunately something in the kitchen seemed off and the issues piled up. I have always had great experiences in the past, and truly want them to succeed so I am hopeful this was an "off" night and that they will adjust in no time! I will start with the positives: the building is gorgeous and worth the visit off the beaten path. You can bike right up to it- we typically do this. It's right off the bike trail and a great distance away from downtown Loveland for a nice ride. Beautiful restoration of the old space and cool branding. The menu honestly all sounds delicious on paper. The woman at the hostess stand was very friendly and all of the waitstaff seemed to be working overtime to stay afloat. No one was slacking, they were all spending an inordinate amount of time in the kitchen and still managing everything outside too so I commend them on their attitude and service. Though it was a little weird that no one acknowledged how poorly things were going, I can appreciate that they didn't snap back at the many folks who were short with them or respond in any way except positive, smiling, and understanding. Now for the rest of the visit. After being seated, our waitress took our order for apps and drinks, and explained the note on the menu that said "Tuesday-All day happy hour!". We ordered fried pickles and 2 drinks, a beer and a mocktail. She came back a few moments later and we put in an order for 2 burgers. The beer came out but the mocktail never did... this is when we started to see if anyone would return to our table and realized that they were not going to. We did not see the waitress who had initially helped us for over 30 minutes. It was near impossible to flag down another because they were rushing around and looked stressed. Another waitress finally brought out 2 burgers. We noted that there was no rush but we were still waiting on one drink and the app. She seemed confused but went to go check. We were hopeful all would be solved. She returned with the drink a while later, but said the fried pickles were being remade- they had been forgotten. I appreciated that they made us fresh ones, but still confused about what happened with both items never making it to us. Thought that would be the worst of it but it spiraled after that. The burgers were okay, but one came without any sauce. One had a small amount on the bottom bun and the other was dry. I thought I would just ask for a side of the thousand island it was meant to come with, but again- there was no way to get a server's attention. By this time, the table next to us was getting frusteated with their wait as well. When our appetizer was finally delivered, I tried to ask for a side of sauce, but the table next to us was so desperate to get their issues addressed that I couldn't get a word in. The burgers were fine, Iif a bit dry, but nothing to write home about. Which is a bummer because it happened to be their Cincy Burger Week special. The fried pickles were pretty good but we both commented we didn't want the whole dish because they were so coated with oil towards the bottom. By this time, we had been there for over an hour and were ready for the check. Notably, the table next to us received their food and both of their burgers were wrong from what they had ordered. :( There was also a beer dropped off to the table next to us but never addressed again. Our check never came... we just sat and sat. When it did come... my heart sank seeing it was inaccurate- none of the happy hour pricing on apps or drinks had been applied. We waited for the waitress to come back and collect the check, which she would have had to do even if the bill was correct. But she never came... we waited 18 minutes before my husband went to go interrupt her at the computer, which we felt bad doing but we were worried it would never be addressed and our toddler was getting antsy The bill was fixed and we asked her to stay until she could bring it back. Phew- finally done. Folks all around the taproom were noticing too and sharing our confusion/impatience. A woman came up and asked for her glass of wine to be cancelled because it had been so long. The beer next to us sat still unattended. The strangest part was that none of this was addressed- not an apology or explanation. I definitely would have empathized with the struggle if they would have explained they were short staffed we would have been totally understanding, but we felt a little like we were in the twilight zone. Really hoping Cartridge can get back to getting their orders out completely/ correctly, and organizing their staff so they can check in on their tables' needs without being tracked down across the room. I will come back, because it's such a neat place, and I believe this is not their norm. Will definitely update my review when I do!

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    Queen Bee Confections - desserts - Updated July 2026

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