I purchased a Samsung washer and Dryer from Aaron's located at 104 E Fleming Dr, Morganton, NC…read more28655. I was under a 24 Month contract and 5 months before my contact was to be paid in full, the dryer broke. One of the Pulleys holding the belt had pushed it's way though the dryer barrel causing a hole in the drum. Aaron's picked up my $1800 Dryer and left me with a "Loaner" while I was still under contract with them. Aaron's says the hole was caused by how my Wife used it.The Photos clearly show product failure. The hole was pushed up from underneath the drum, not from inside the drum. I continued to make my Payments while being put off concerning the repairs. Upon making my last Payment and being paid in full the store manager arranged to return my repaired dryer. Upon delivery I inspected the said repaired Dryer, no repairs had been made. The delivery personnel attempted to pull a switch and run leaving my family with no working dryer. After contacting my local Law Enforcement and stopping the switch, Aaron's has left me with a $200 loaner and a broken $1800 dryer that they refuse to fix. I wish the dryer had broken in the first 5 Months of my contract, Aaron's would not have been able to take advantage of myself and family. We are Foster Parents with foster children and Aaron's was going to leave us out to dry. I have contacted the BBB and after Aaron's response I will have to contact my state Attorney General and the Federal Trade Commission along with our Channel 9 Action News to resolve my Issue. Aaron's expected me to pay my Contract in full, while leaving me to feel as I'm wrong to expect them to stand behind the product the sold me. Arron's will not allow me to post additional Photos. However I had to continue to pay for something that doesn't work.

This store is a good one with very good and nice employees. There are actually several good stores…read morethroughout North and South Carolina. But the company as a whole is absolute garbage! Upper management doesn't actually care about it's customers or employees. They are so far behind with basic things like online payments, decent internet connection for employees not at the corporate office, up charged and sub-par furnitire, etc. Do not, and I repeat, DO NOT spend your hard earned money at this place! They don't deserve any of your money or time. Don't apply to work here either. They have crazy turnover with employees because, once again, upper management doesn't care about its employees so no one gets adequate training to do their job. They're just thrown into the fire to try and figure it out. And unsurprisingly, most people don't make it more than a couple months because the stress and pressure of maintaining sales numbers gets to be too much. Stay away from Kimbrell's at all costs!

had warranty repair work done, purchased from lowes and this is who they used. liked them so much…read morewe called them again for non-warranty work on our basement refrigerator.

When our 2 month old built-in oven stopped working after a power outage, we were unable to get it…read moreunlocked, or to heat. I called the manufacturer on Monday, and they sent out Skipper, a repairman from Bargain House Appliance Service on Wednesday. Skipper was prompt, friendly, knowledgeable, and professional. He had the oven up and running in minutes, even though I couldn't provide the model number, serial number, or any other information. Highly recommended.

Great customer service!! The staff is so friendly and helps you find exactly what you're looking…read morefor! I will definitely continue to purchase from here!

This is one of the most versatile and completely stocked stores you will EVER run across! Go there…read moretoday for some of the best prices you will ever run across!!