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    Queen City Homestore

    5.0 (1 review)

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    8 years ago

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    Aaron's - Definitely not Closed as reported

    Aaron's

    1.0(1 review)
    1.6 mi

    I purchased a Samsung washer and Dryer from Aaron's located at 104 E Fleming Dr, Morganton, NC…read more28655. I was under a 24 Month contract and 5 months before my contact was to be paid in full, the dryer broke. One of the Pulleys holding the belt had pushed it's way though the dryer barrel causing a hole in the drum. Aaron's picked up my $1800 Dryer and left me with a "Loaner" while I was still under contract with them. Aaron's says the hole was caused by how my Wife used it.The Photos clearly show product failure. The hole was pushed up from underneath the drum, not from inside the drum. I continued to make my Payments while being put off concerning the repairs. Upon making my last Payment and being paid in full the store manager arranged to return my repaired dryer. Upon delivery I inspected the said repaired Dryer, no repairs had been made. The delivery personnel attempted to pull a switch and run leaving my family with no working dryer. After contacting my local Law Enforcement and stopping the switch, Aaron's has left me with a $200 loaner and a broken $1800 dryer that they refuse to fix. I wish the dryer had broken in the first 5 Months of my contract, Aaron's would not have been able to take advantage of myself and family. We are Foster Parents with foster children and Aaron's was going to leave us out to dry. I have contacted the BBB and after Aaron's response I will have to contact my state Attorney General and the Federal Trade Commission along with our Channel 9 Action News to resolve my Issue. Aaron's expected me to pay my Contract in full, while leaving me to feel as I'm wrong to expect them to stand behind the product the sold me. Arron's will not allow me to post additional Photos. However I had to continue to pay for something that doesn't work.

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    Queen City Homestore - appliances - Updated June 2026

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